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Workday previews a dozen AI agents, acquires Sana

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After introducing its first AI agents for its HR and financial users last year, Workday returns this year with more prebuilt agents, a data layer for agents to feed analytics systems, and developer tools for  custom agents.

The company also said it entered a definitive agreement to acquire Sana, whose AI-based tools enable learning and content creation. Workday said the acquisition will cost $1.1 billion and expects it to close by Jan. 31.

Workday has been on a tear with acquisitions this year. It reached an agreement to buy Paradox, an AI agent builder that automates tasks such as candidate screening, texting and interview scheduling. The deal is expected to close by the end of October. In April, Workday acquired Flowise, an AI agent builder.

HR software, in general, is complex compared with enterprise systems such as CRM, said Josh Bersin, an independent HR technology analyst. Because of that, some HR vendors will have to add agentic AI functionality through acquisition. Workday’s acquisitions this year coincide with the hiring of former SAP S/4HANA and analytics leader Gerrit Kazmaier as its president of product and technology.

“Workday knows that the architecture they have is not going to quickly get them to the world of agents — they can’t build agents fast enough to work across the proprietary workflow system that they have,” Bersin said. “Their direct competitors, SAP and Oracle, are all in the same boat.”

Agents, tools to come

Workday previewed several agents to automate HR work, including the Business Process Copilot Agent, which configures Workday for individual user tasks; Document Intelligence for Contingent Labor Agent, which manages scope of work processes and aligns contracts; Employee Sentiment Agent, which analyzes employee feedback; Job Architecture Agent, which automates job creation, titles and management; and Performance Agent, which surveys data across Workday and assembles it for performance reviews.

Another tool, Case Agent, can potentially be a significant time-saver for HR workers, said Peter Bailis, chief technology officer at Workday. He is a former Google AI for cloud analytics executive who also recently joined the company.

“One of the biggest challenges in HR [is when] an employee has a critical question,” Bailis said. “But their questions are often complex, and processing times for HR departments are often long.”

The case agent can review similar cases in HR, apply the right regional and compliance context, and draft a tailored response for humans to review and deliver.

“The most important part — caring for employees — stays human,” Bailis said.

On the financials side, Workday previewed Cost & Profitability Agent, which enables users to define allocation rules with natural language to derive insights; Financial Close Agent, which automates closing processes; and Financial Test Agent, which analyzes financials to detect fraud and enable compliance. For the education vertical, Workday plans to release Student Administration Agent and Academic Requirements Agent.

Workday also plans agents that bring the functionality of recent acquisitions Paradox and Flowise to its platform.

Expected in the next platform update is the zero-copy Workday Data Cloud, which brings together Workday data with other operational systems such as sales and risk management for analytics, forecasting and planning. Also in the works is Workday Build, a developer platform that includes no-code features from Flowise that enables the creation of custom agents.

How HR vendors will use generative AI

How AI will affect HR jobs

The AI transformation Workday and the rest of the enterprise HR software market is undergoing will likely affect the ratios of HR workers to employees for large businesses, Bersin said.

Currently, many companies aim for an industry standard of one HR employee per 100 employees; with AI agents automating many administrative processes, he said he sees the potential for ratios of 1:200, 1:250, or — in the case of one client that Bersin’s company interviewed — possibly 1:400.

As such, automation will enable companies to do more work with smaller HR teams.

“In recruiting, there are sourcers, screeners, interview schedulers, people that do assessment, people that look at pay, people that write job offers, people that create start dates, people that do onboarding,” Bersin said. “Those jobs, maybe a third of them will go away. In learning and development, there’s a new era where a lot of the training content is being generated by AI.”

Workday previewed these features and announced the Sana acquisition in conjunction with its Workday Rising user conference in Las Vegas Sept. 15-18.

Don Fluckinger is a senior news writer for Informa TechTarget. He covers customer experience, digital experience management and end-user computing. Got a tip? Email him.



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Anthropic Taps Higher Education Leaders for Guidance on AI

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The artificial intelligence company Anthropic is working with six leaders in higher education to help guide how its AI assistant Claude will be developed for teaching, learning and research. The new Higher Education Advisory Board, announced in August, will provide regular input on educational tools and policies.

According to a news release from Anthropic, the board is tasked with ensuring that AI “strengthens rather than undermines learning and critical thinking skills” through policies and products that support academic integrity and student privacy.

As teachers adapt to AI, ed-tech leaders have called for educators to play an active role in aligning AI to educational standards.


“Teachers and educators and administrators should be in the decision-making seat at every critical decision-making point when AI is being used in education,” Isabella Zachariah, formerly a fellow at the U.S. Department of Education’s Office of Educational Technology, said at the EDUCAUSE conference in October 2024. The Office of Educational Technology has since been shuttered by the Trump administration.

To this end, advisory boards or councils involving educators have emerged in recent years among ed-tech companies and institutions seeking to ground AI deployments in classroom experiences. For example, the K-12 software company Otus formed an AI advisory board earlier this year with teachers, principals, instructional technology specialists and district administrators representing more than 20 school districts across 11 states. Similarly, software company Frontline Education launched an AI advisory council last month to allow district leaders to participate in pilots and influence product design choices.

The Anthropic board taps experts in the education, nonprofit and technology sectors, including two former university presidents and three campus technology leaders. Rick Levin, former president of Yale University and CEO of Coursera, will serve as board chair. Other members include:

  • David Leebron, former president of Rice University
  • James DeVaney, associate vice provost for academic innovation at the University of Michigan
  • Julie Schell, assistant vice provost of academic technology at the University of Texas at Austin
  • Matthew Rascoff, vice provost for digital education at Stanford University
  • Yolanda Watson Spiva, president of Complete College America

The board contributed to a recent trio of AI fluency courses for colleges and universities, according to the news release. The online courses aim to give students and faculty a foundation in the function, limitations and potential uses of large language models in academic settings.

Schell said she joined the advisory board to explore how technology can address persistent challenges in learning.

“Sometimes we forget how cognitively taxing it is to really learn something deeply and meaningfully,” she said. “Throughout my career, I’ve been excited about the different ways that technology can help accentuate best practices in teaching or pedagogy. My mantra has always been pedagogy first, technology second.”

In her work at UT Austin, Schell has focused on responsible use of AI and engaged with faculty, staff, students and the general public to develop guiding principles. She said she hopes to bring the feedback from the community, as well as education science, to regular meetings. She said she participated in vetting existing Anthropic ed-tech tools, like Claude Learning mode, with this in mind.

In the weeks since the board’s announcement, the group has met once, Schell said, and expects to meet regularly in the future.

“I think it’s important to have informed people who understand teaching and learning advising responsible adoption of AI for teaching and learning,” Schell said. “It might look different than other industries.”

Abby Sourwine is a staff writer for the Center for Digital Education. She has a bachelor’s degree in journalism from the University of Oregon and worked in local news before joining the e.Republic team. She is currently located in San Diego, California.





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Duke AI program emphasizes critical thinking for job security :: WRAL.com

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Duke’s AI program is spearheaded by a professor who is not just teaching, he also built his own AI model. 

Professor Jon Reifschneider says we’ve already entered a new era of teaching and learning across disciplines.

He says, “We have folks that go into healthcare after they graduate, go into finance, energy, education, etc. We want them to bring with them a set of skills and knowledge in AI, so that they can figure out: ‘How can I go solve problems in my field using AI?'”

He wants his students to become literate in AI, which is a challenge in a field he describes as a moving target. 

“I think for most people, AI is kind of a mysterious black box that can do somewhat magical things, and I think that’s very risky to think that way, because you don’t develop an appreciation of when you should use it and when you shouldn’t use it,” Reifschneider told WRAL News.

Student Harshitha Rasamsetty said she is learning the strengths and shortcomings of AI.

“We always look at the biases and privacy concerns and always consider the user,” she said.

The students in Duke’s engineering master’s programs come from all backgrounds, countries, even ages. Jared Bailey paused his insurance career in Florida to get a handle on the AI being deployed company-wide. 

He was already using AI tools when he wondered, “What if I could crack them open and adjust them myself and make them better?”

John Ernest studied engineering in undergrad, but sought job security in AI.

“I hear news every day that AI is replacing this job, AI is replacing that job,” he said. “I came to a conclusion that I should be a part of a person building AI, not be a part of a person getting replaced by AI.”

Reifschneider thinks warnings about AI taking jobs are overblown. 

In fact, he wants his students to come away understanding that humans have a quality AI can’t replace. That’s critical thinking. 

Reifschneider says AI “still relies on humans to guide it in the right direction, to give it the right prompts, to ask the right questions, to give it the right instructions.”

“If you can’t think, well, AI can’t take you very far,” Bailey said. “It’s a car with no gas.”

Reifschneider told WRAL that he thinks children as young as elementary school students should begin learning how to use AI, when it’s appropriate to do so, and how to use it safely.

WRAL News went inside Wake County schools to see how it is being used and what safeguards the district is using to protect students. Watch that story Wednesday on WRAL News.



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WA state schools superintendent seeks $10M for AI in classrooms

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This article originally appeared on TVW News.

Washington’s top K-12 official is asking lawmakers to bankroll a statewide push to bring artificial intelligence tools and training into classrooms in 2026, even as new test data show slow, uneven academic recovery and persistent achievement gaps.

Superintendent of Public Instruction Chris Reykdal told TVW’s Inside Olympia that he will request about $10 million in the upcoming supplemental budget for a statewide pilot program to purchase AI tutoring tools — beginning with math — and fund teacher training. He urged legislators to protect education from cuts, make structural changes to the tax code and act boldly rather than leaving local districts to fend for themselves. “If you’re not willing to make those changes, don’t take it out on kids,” Reykdal said.

The funding push comes as new Smarter Balanced assessment results show gradual improvement but highlight persistent inequities. State test scores have ticked upward, and student progress rates between grades are now mirroring pre-pandemic trends. Still, higher-poverty communities are not improving as quickly as more affluent peers. About 57% of eighth graders met foundational math progress benchmarks — better than most states, Reykdal noted, but still leaving four in 10 students short of university-ready standards by 10th grade.

Reykdal cautioned against reading too much into a single exam, emphasizing that Washington consistently ranks near the top among peer states. He argued that overall college-going rates among public school students show they are more prepared than the test suggests. “Don’t grade the workload — grade the thinking,” he said.

Artificial intelligence, Reykdal said, has moved beyond the margins and into the mainstream of daily teaching and learning: “AI is in the middle of everything, because students are making it in a big way. Teachers are doing it. We’re doing it in our everyday lives.”

OSPI has issued human-centered AI guidance and directed districts to update technology policies, clarifying how AI can be used responsibly and what constitutes academic dishonesty. Reykdal warned against long-term contracts with unproven vendors, but said larger platforms with stronger privacy practices will likely endure. He framed AI as a tool for expanding customized learning and preparing students for the labor market, while acknowledging the need to teach ethical use.

Reykdal pressed lawmakers to think more like executives anticipating global competition rather than waiting for perfect solutions. “If you wait until it’s perfect, it will be a decade from now, and the inequalities will be massive,” he said.

With test scores climbing slowly and AI transforming classrooms, Reykdal said the Legislature’s next steps will be decisive in shaping whether Washington narrows achievement gaps — or lets them widen.

TVW News originally published this article on Sept. 11, 2025.


Paul W. Taylor is programming and external media manager at TVW News in Olympia.



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