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Wildix Introduces Wilma AI, the Embedded Agentic AI Teammate Behind Smarter Business Communication

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Wildix, a global leader in Unified Communications as a Service (UCaaS), today introduced Wilma AI, the embedded communication specialist powered by the company’s proprietary agentic AI framework. Now active throughout the Wildix ecosystem, Wilma turns everyday communication into intelligent, real-time execution.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20250703367608/en/

Wildix Launches Wilma AI, your new colleague.

Wildix Launches Wilma AI, your new colleague.

This announcement follows the company’s formal launch of agentic AI capabilities last month, which marked a shift toward more autonomous, context-aware support across the workplace. With Wilma, Wildix puts a face to that capability, clarifying her purpose, expanding her reach and making her value tangible for partners and their customers.

Integrated across the entire Wildix solution suite, Wilma AI is designed to support human teams by making everyday communication more seamless. She listens, understands context and lends a hand where it’s needed, whether it’s summarizing a call, updating a system, routing a request or surfacing helpful information. With Wilma working quietly in the background, teams can stay focused, connected and one step ahead.

“Wilma represents the next step in how teams work alongside AI, reliably, securely and without friction,” said Emiliano Tomasoni, Chief Marketing Officer at Wildix. “She’s built to take action where it matters, helping businesses move faster and communicate more effectively.”

A Teammate, Not a Tool

Wilma is powered by Wildix’s agentic AI framework, built to understand context, make decisions, and act independently, while staying aligned with each company’s tools, tone and workflows.

Deployed in minutes via a no-code studio or scaled through open APIs, Wilma fits seamlessly into any environment. From capturing call notes and updating CRM records to flagging urgent requests or sharing key info mid-conversation, she takes care of the follow-through so people can stay focused on what moves the business forward.

Fluent in over 15 languages, Wilma adapts to the way global teams work, speaking French at the register, Spanish on WhatsApp or German in a customer chat, always with the precision and privacy today’s standards demand. Fully GDPR-compliant and seamlessly integrated across voice, chat, SMS, WhatsApp and web, she transforms everyday communication into coordinated action.

Already Embedded in Over 2,000 Business Environments

Wilma is already delivering tangible results across industries through autonomous, outcome-driven action:

  • Healthcare: Handles after-hours scheduling, verifies insurance, initiates follow-ups and updates patient systems automatically, already saving clinical teams hundreds of hours each month.
  • Retail: Executes real-time actions, including triggering restocks, reporting incidents with automatic escalation and applying promotions to active carts, all by voice, without screens or supervisor intervention.
  • Professional Services: Logs meeting notes, updates CRM pipelines, schedules next steps and routes action items to the appropriate teams.
  • Education: Coordinates enrollment workflows and department communications.
  • Public Services: Routes resident inquiries, surfaces internal policies and escalates urgent issues instantly.

Wilma also bridges physical and digital environments. A customer engaging online can trigger actions that sync in real time with in-store systems, ensuring continuity, not just context, across every channel.

Wilma AI is now available across Wildix platforms and partner networks.

To learn more, visit wildix.com/wilma-ai.

About Wildix

Wildix is a global Unified Communications as a Service (UCaaS) provider, offering voice, video, messaging and automation tools that help businesses collaborate more effectively. With a 100% channel-first model and deployments across more than 135 countries, Wildix serves fast-moving organizations in retail, healthcare, education and beyond.



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Cambridge Judge Business School Executive Education launches the AI Leadership Programme in collaboration with Emeritus

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The programme explores future-focused AI strategies and frameworks to foster innovation, accelerate organisational growth and build resilience.

CAMBRIDGE, England, July 7, 2025 /PRNewswire/ — Cambridge Judge Business School Executive Education announces the launch of its four-month Cambridge AI Leadership Programme. This programme equips leaders with both strategic insights and practical knowledge to harness AI for business transformation. Launched in collaboration with Emeritus, a global leader in making high-quality education accessible and affordable, enrolment is now open for a September 2025 start.

Artificial intelligence (AI) is transforming industries, and organisations are eager to understand and leverage its full potential to enhance efficiency, drive innovation and stay competitive. According to Forbes, 68% of employers consider AI to be crucial for future success. However, many AI projects fail due to a lack of strategic leadership and integration. The Cambridge AI Leadership Programme helps participants navigate the complexities of AI adoption, identify scalable opportunities and build a strategic roadmap for successful implementation.

Through a blend of in-person and online learning modules, participants will develop an understanding of AI concepts, applications and best practices to enhance decision-making skills as well as examine digital transformation and ethical AI governance. They will engage directly with world-renowned Cambridge faculty, industry experts and global peers while immersing themselves in the rich Cambridge ecosystem. By the end of the programme, participants will be prepared to implement AI strategies that deliver operational excellence and long-term organisational success.

“AI is a transformative force reshaping business strategy, decision-making and leadership. Senior executives must not only understand AI but also use it to drive business goals, efficiency and new revenue opportunities,” says Professor David Stillwell, Co-Academic Programme Director. “The Cambridge AI Leadership Programme offers a strategic road map, equipping leaders with the skills and mindset to integrate AI into their organisations and lead in an AI-driven world.”

“The Cambridge AI Leadership Programme empowers decision-makers to harness AI in ways that align with their organisation’s goals and prepare for the future,” says Vesselin Popov, Co-Academic Programme Director. “Through a comprehensive learning experience, participants gain strategic insights and practical knowledge to drive transformation, strengthen decision-making and navigate technological shifts with confidence.”

The programme is designed for senior leaders looking to lead transformation, unlock new revenue opportunities and integrate AI technologies into business operations effectively. It bridges the critical gap between technology and business strategy, preparing leaders to achieve AI-driven business goals.

“We are delighted to collaborate with Cambridge Judge Business School Executive Education to help senior leaders deepen their understanding of AI’s strategic applications and build foresight to balance innovation while managing risk,” says Mike Malefakis, President of University Partnerships at Emeritus. “Through blended learning, the Cambridge AI Leadership Programme enables participants to leverage AI tools and strategies for business optimisation and growth.”

The Cambridge AI Leadership Programme starts on 22 September 2025. For more information and to apply, please visit the programme website.

About Cambridge Judge Business School

Cambridge Judge Business School leverages the power of academia for real-world impact to transform individuals, organisations and society. Since 1990, Cambridge Judge has forged a reputation as a centre of rigorous thinking and high-impact transformative education, situated within one of the world’s most prestigious research universities and in the heart of the Cambridge Cluster, the most successful technology entrepreneurship cluster in Europe. In the Research Excellence Framework (REF) 2021, Cambridge Judge placed first in the Times Higher Education rankings for Business and Management Studies in the United Kingdom. Ninety-four per cent of Cambridge’s overall REF submissions were rated as “world leading” or “internationally excellent”, demonstrating the major global impact that Cambridge Judge researchers are making on society. Cambridge Judge pursues innovation through interdisciplinary insight, entrepreneurial spirit and collaboration. Cutting-edge research is rooted in real-world challenges, and students and clients are encouraged to ask excellent questions to create real-world change. Undergraduate, graduate and executive programmes attract innovators, creative thinkers, thoughtful and collaborative problem-solvers as well as current and future leaders, drawn from a huge diversity of backgrounds and countries.

About Cambridge Judge Business School Executive Education

Cambridge Judge Business School Executive Education offers a wide range of open-enrolment and customised programmes that will test, challenge, encourage and inspire you. We will help you embrace the knowledge and skills you need – to grow in confidence and to evolve and adapt. Get ready to lead purposefully, manage effectively and innovate in an increasingly complex future.

About Emeritus

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, organisations and governments worldwide. It does so by collaborating with more than 80 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus’s short courses, degree programmes, professional certificates and senior executive programmes help individuals learn new skills and transform their lives, companies and organisations. Its unique model of state-of-the-art technology, curriculum innovation and hands-on instruction from senior faculty, mentors and coaches has educated more than 350,000 individuals across more than 80 countries. For more information, please visit https://emeritus.org.

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Capgemini falls as WNS deal raises questions over AI’s business impact — TradingView News

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** Shares in French IT services firm Capgemini CAP fall more than 5% to their lowest price since late April, after it agreed to buy WNS WNS for $3.3 billion of cash

** Analysts from Morgan Stanley say investors are concerned over the impact of Gen AI on the business process outsourcing (BPO) market that Capgemini wants to develop into

** “The bear case is that new technology would shift BPO from a people intensive business to one which is much more highly automated and managed by software and not people” – MS

** This could mean reduction of BPO revenues and exposure of incumbent vendors to competition from new entrants, MS adds

** “We expect investors to be able to see the opportunity that could come from disrupting BPO with Gen AI but think some evidence will be needed to convince the market WNS is the right vehicle,” MS says

** The analysts add WNS is not large enough to be transformational to Capgemini’s financials, while the deal is using up its balance sheet firepower for a couple of years

** Capgemini’s shares are at the bottom of Europe’s benchmark STOXX 600 index SXXP



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Capgemini-WNS Deal: French firm to acquire BPS provider for $3.3 billion; eyes edge in agentic AI operations

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French tech giant Capgemini on Monday announced its acquisition of business process services (BPS) provider WNS for $3.3 billion in cash, a strategic move aimed at creating a global leader in AI-powered business operations. As per the news agency AFP, the deal, unanimously approved by both companies’ boards, values WNS at $76.50 per share, a 28 per cent premium over its 90-day average trading price.With this acquisition, Capgemini aims to tap into the fast-evolving demand for agentic AI, or autonomous AI agents, which can independently perform tasks and make decisions in business environments. “Capgemini’s acquisition of WNS will provide the group with the scale and vertical sector expertise to capture that rapidly emerging strategic opportunity created by the paradigm shift from traditional BPS to agentic AI-powered intelligent operations,” said Capgemini CEO Aiman Ezzat, as cited by AFP.WNS, headquartered in London with a second base in India and listed on the New York Stock Exchange, began in the late 1990s by offering services to British Airways. Today, it caters to clients across various sectors, helping them transition from conventional outsourcing to tech-driven operational models. The company is widely recognised as a key player in the BPS sector, which has evolved from simple back-office outsourcing to complex AI-integrated process management.“Organisations that have already digitised are now seeking to reimagine their operating models by embedding AI at the core, shifting from automation to autonomy,” WNS CEO Keshav Murugesh said, as per AFP.Capgemini, which provides IT consulting and digital transformation services, said the acquisition would open up strong cross-selling opportunities and is expected to immediately enhance its financial performance. The deal is projected to boost earnings per share by 4 per cent in 2026 and by 7 per cent in 2027 once synergies are realised.To fund the acquisition and assume WNS’s existing debt, Capgemini has secured €4 billion ($4.7 billion) in bridge financing, it said in a joint statement with WNS. The transaction reflects a broader industry shift as companies move from AI-assisted automation to building AI-led autonomous operations.





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