Business
Why Trusted Data Is Key to Transformational AI-Driven CX

From boardrooms to shop floors, companies are moving quickly to embed AI into their operations. The goals are clear: drive efficiencies, reduce costs, and deliver smarter, faster, more personal customer experiences.
This makes a lot of sense given that today 89% of businesses are expected to compete primarily on CX. However, the results aren’t always matching the hype.
A recent Gartner study found that while enterprise AI adoption is rising, real impact is often elusive. The reason? Many businesses are still operating with disconnected systems and disjointed data. Without a strong foundation, AI can’t deliver what it promises.
Siloed systems aren’t just a technology problem—they’re a business barrier.
The CX Disconnect: When Fragmentation Undermines Intelligence
Too many organizations still rely on a patchwork of tools for customer experience, supply chain, finance, and HR. While these point solutions solve individual challenges, they create friction and disconnect across the business. In an AI-powered world, friction is the enemy.
AI thrives on complete, clean, and contextualized data to function effectively. If your marketing, sales, service, and fulfillment teams cannot see the same data in real time, or trust that it’s accurate, your AI strategy will not be set up to succeed.
With the best intentions to embrace AI in an effort to achieve incredible efficiency, instead, customers will still lose valuable time on manual integration, inconsistent customer experiences, and AI outputs that are only as good as the (fragmented) data feeding them. The delightful experience aspirations turn into trust lost and frustration all around.
Modular Innovation, Meet Enterprise Intelligence
SAP has reimagined enterprise management with SAP Business Suite, representing a fundamental shift from traditional ERP systems to a modular, composable architecture that integrates AI, data, and applications into a unified platform.
Grounded in harmonized, semantically rich data, this architecture allows businesses to make sense of data that has traditionally been scattered across systems and trapped in silos, so AI has the comprehensive data it needs to quickly generate meaningful insights.
SAP Business Data Cloud (SAP BDC) with native integration of SAP Databricks, serves as a data backbone for business AI. It seamlessly connects all SAP data and third-party data and provides integrated governance to enable real-time AI-driven decision making.
Companies do not lose precious time locating and preparing data for AI. AI systems work on trusted, contextualized data, not just generic data. This produces accurate, reliable, and actionable AI recommendations that enable organizations to scale AI innovation rapidly across business domains.
SAP BDC is the foundation for Joule, SAP’s AI copilot that acts as an intelligent orchestrator across the entire business suite. SAP BDC ensures that Joule has structured business context for natural language processing and that its outputs are accurate so that Joule can provide always-on assistance to break down silos between business operations.
For example, when a customer service or sales representative handles a complex order issue, Joule can:
- Check real-time supply chain constraints
- Respond to RFPs faster
- Personalize the response by pulling in relevant customer history from CRM systems
- Speed response with automated case routing and research
The results are faster resolutions, happier customers, empowered employees, and incredible business outcomes with less effort and overhead.
CX + AI + ERP = Real Results
Integrating CX AI with core ERP systems enables end-to-end process optimization that was previously impossible with fragmented systems. When CX systems connect natively to back-office systems, organizations gain:
- Real-time personalization powered by operational data
- Intelligent workflows that prioritize high-value customers
- Predictive insights that help teams act before issues arise
The numbers speak for themselves. According to an Enterprise Strategy Group report, customers using this approach reported these benefits:
- Up to 60% reduction in the number of issues service and support teams deal with due to fewer manual errors, automated self-service support functions, automated self-service, and AI chatbots
- 25% to 50% improvement in time to resolution for issues that did require service or support resources
- 25% to 70% improvement in productivity of digital marketing and customer operations teams
- 50% to 90% improvements in sales team productivity by offloading smaller transactional sales, faster quote generation, and streamlined order management
- 20% to 40% increase in productivity of business operations due to less time spent on invoices, payments, shipments, and returns and more informed decision-making
This is not just incremental change; it’s enterprise transformation, driven by customer needs and powered by AI.
The Future of Intelligent Enterprise Operations
Embedded CX AI within a composable business suite represents a bright future that takes the possibility of AI and makes it a reality.
- Businesses can seamlessly orchestrate intelligence across all functions, delivering experiences that feel effortless to customers while optimizing operations behind the scenes.
- Artificial intelligence won’t just automate individual tasks, but also orchestrate entire business ecosystems to deliver superior outcomes.
- Maintaining enterprise-grade reliability and enabling modular innovation will allow organizations to adapt to changing market conditions while creating competitive advantages.
With the rise of AI, businesses face a pivotal moment in time. Taking advantage of all that technology has to offer demands more than point solutions and departmental optimizations; it requires unified platforms, complete clean underlying data, and a clear unified strategy.
Jessica Keehn is chief marketing officer of SAP Customer Experience.
Business
ZeroClick Blends Advertising, AI – Los Angeles Business Journal

Ryan Hudson has spent years trying to solve the advertising problem.
Hudson, the co-founder of shopping browser extension Honey Science Corp., spent much of his career in the ads sector. His father was involved in advertising at Chrysler Corp., which is now known as Stellantis following the 2021 merger between Fiat Chrysler and Peugeot maker PSA Group.
Hudson participated in a college internship at BBDO Detroit, a now-defunct advertising agency firm that worked closely with Chrysler. When Hudson was bootstrapping Honey – which sold to PayPal Holdings Inc. in 2020 for around $4 million – he took a product manager role at Pasadena-based ad tech firm OpenX. He also spent around a year at the El Segundo-based Los Angeles Times trying to figure out how to make money as the paper settled into a digital-first strategy before getting laid off.
“I guess I had not saved the day and figured out how a local advertising-supported business transitioned to the digital world,” Hudson said.
In late August, Hudson announced that his next advertising venture, ZeroClick, launched with $55 million in funding. Santa Monica-based Anthos Capital, Protagonist and Anfa – who previously backed Honey – are among the investors to participate in the funding round.
“The cool thing about how these AI systems work is that it becomes the final context filter for a user,” Hudson said. “If it’s not relevant, it doesn’t include it in the results.”
ZeroClick is tapping into contextual advertising, a new kind of strategy borne out of generative artificial intelligence platforms.
Advertisers like Walmart Inc., Amazon.com Inc. and Target Corp. are able to use platforms like ZeroClick to get AI to seamlessly integrate advertising into their generated answers, thus creating new opportunities for advertising. Software-as-a-service platforms, for example, spend tens of thousands of dollars on sales teams that push the product.
“Part of the reason is that you can’t, as a SaaS company, reach decision-makers with Google search ads. They’re not going to search ‘hey I need a new SaaS tool,’” Hudson said. “But there are so many AI workplace integrations. You could imagine that your meeting summarization AI tool could be ad supported, and in that context, (shares) this new SaaS tool from this provider that is cheaper than the one that has a salesperson selling it to you.”
ZeroClick was born out of Pie Adblock, an adblocker Hudson built with other veterans of Honey that encouraged users to say yes to advertising they found effective and helpful. The adblocker quickly accumulated around 2 million users, and the company began developing a contextual ad system that eventually was rendered undeployable by Google.
“We had a reset moment of thinking about who we were and what we were trying to do,” Hudson said, “and realized we built effectively the core plumbing for an ad system that would work really well in an AI environment.”
Though the AI-native contextualized advertising model is still in its infancy, several companies are experimenting with what could upend Google’s paid search links as the king of advertising. San Francisco-based Kontext raised $10 million in early August to help clients like Uber Technologies Inc. and Amazon.com, run ads under AI chatbot responses. In July, Utah-based Scrunch AI raised $15 million to help brands leverage AI search results.
“Discovery is shifting to AI agents,” Chris Andrew, the chief executive and co-founder of Scrunch AI, said in a statement. “They don’t scroll, browse or click through navigation. They compress, summarize and respond. If your content isn’t structured for how they work, it won’t show up.”
Google expanded its AdSense arm into AI chatbot conversations back in April.
Dailymotion Advertising, the video marketing arm of the Dailymotion video platform, launched an ad format that would allow brands to converse with audiences in real-time from their video ads.
“For too long, brands have been talking at consumers,” Hamza Kourimate, the chief marketing officer at Dailymotion, said in a statement. “The real promise of generative AI isn’t just faster content creation – it’s the ability to build genuine dialogue.”
For Hudson, the goal is more personal. When he worked at the L.A. Times, advertising platforms on Facebook and Google severely restricted what audience data the paper was able to see, making it difficult to determine what ads the company should run and which demographics it could target.
“(Facebook) could have put those Instagram ads into different formats that would help support journalism or other web-use cases, but they decided not to,” Hudson said. “What if we had this layer and it wasn’t part of one (platform’s) world? The chance to build outside of that feels pretty cool. That’s why I want to win, so that we can help everybody else build stuff that can’t exist otherwise.”
Business
Why Small Businesses Using AI Are Still Wasting 20 Hours a Week on Manual Accounting
Despite the rise of artificial intelligence, only 24% of small business owners are using it for financial management or accounting.
But the problem is even worse for the majority of small businesses, as more than half of them still rely on spreadsheets or no technology at all for core accounting functions, such as bookkeeping and invoicing. Worse yet, 10% of businesses operate with no accounting software or tools at all.
In fact, results from another survey showed small business owners are spending 20 hours each week on accounting tasks. For some, it’s even worse: one in five business owners spends over 30 hours each week on accounting functions.
“Despite all the buzz around AI, most small businesses still aren’t using even basic accounting tools,” Raj Bhaskar, small business finance expert and CEO of Tight.com, explains. “That’s why owners are losing 20 to 30 hours a week on manual bookkeeping, time that could be spent growing their business instead of just keeping the books afloat.”
However, Bhaskar says AI adoption in accounting doesn’t mean businesses can already automate their way out of a poor financial infrastructure.
“Business owners often expect AI to be a silver bullet, but when your accounting is scattered across spreadsheets, multiple apps, and manual processes, even the most sophisticated AI tools can’t help you. The foundation has to come before the technology.”
For those who have adopted AI but are still struggling with their accounting tasks, Bhaskar identifies three key reasons why this happens:
1. Scattered systems: “When your invoicing happens in one app, expense tracking in another, and bookkeeping in Excel, AI can’t connect the dots. It’s like asking someone to solve a puzzle when the pieces are scattered across different rooms.”
2. Too much manual work: “You can’t use AI to automate tasks you’re still doing by hand. Most small businesses are trying to layer AI on top of manual processes instead of digitizing those processes first.”
3. Wrong foundation: “Small businesses are trying to build AI solutions on top of broken accounting foundations. You can’t fix a messy, disorganized system by making it faster.”
For small businesses ready to actually save time on their accounting, Bhaskar offers the following advice:
Start with the basics
- Write down everything you do for accounting each week—from sending invoices to preparing for taxes.
- Notice where you’re copying information from one place to another.
- Add up how much time you’re really spending on financial tasks each week.
Look for all-in-one solutions
- Choose accounting software that works with the business tools you already use.
- Find systems that automatically pull in sales and expense information.
- Make sure your accounting, payments, and invoicing can “talk” to each other.
Focus on what matters
- Measure success by time saved, not fancy features.
- Look for better cash flow visibility, knowing where your money is and when it’s coming in.
- Choose tools that help you make faster business decisions.
“Stop adding more AI tools to a broken system. Fix your foundation first,” Bhaskar said. “The businesses seeing real results from AI in accounting are using better-integrated software. When your accounting is properly embedded in your business operations, AI becomes incredibly powerful. But without that integration, you’re just automating inefficiency.”
Photo credit: hirun/iStock
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Business
The Toy Business Forum 2026 Spotlights AI, Retail, and Global Toy Trends

The Toy Business Forum serves as a trend barometer for the global toy industry. It returns to Hall 3A next year, from Jan. 27-31, 2026. The program brings together international speakers, panels, live podcasts, and exhibitor showcases, offering professionals insights into the latest trends shaping the market.
This year’s sessions focus on artificial intelligence, retail strategies, marketing, sustainability, toy trends, and the kidult segment. Formats include inspiring presentations, panel discussions, and the “Exhibitors on Stage” series. Visitors can also connect during the midday “Networking Break” at outdoor food trucks, with live music adding to the atmosphere.
Highlights include the Toy Pitch competition and a dedicated Press Day on Tuesday morning, providing media with early access to new product reveals. A new “Value of Play Conference” debuts ahead of the fair, exploring the significance of play across industries and disciplines, followed by the annual ToyAward presentation. Later in the week, a fireside chat between Spielwarenmesse eG Executive Board Spokesperson Christian Ulrich and Hape Founder and CEO Peter Handstein provides firsthand insights into the global toy business. On Thursday, the Model Car Hall of Fame takes the stage to announce the Class of 2025.
Confirmed speakers include Reyne Rice of ToyTrends, who will address emerging technologies; Dennis Book of Thalia, who will discuss combining books and toys; Marilyn Repp of The Community Building Company, presenting on community building for brick-and-mortar retail; and Jasmin Karatas of RAW-R Agency and Carol Rapp of Spiel Essen, who will host a live podcast titled Kidults vs. Nerds. Additional presentations include Sabine van Almsick of ECC Next with a session blending AI, play, and pop culture.
The full Toy Business Forum program publishes in mid-November on the Spielwarenmesse website. In the meantime, highlights from last year’s presentations are available to stream on Spielwarenmesse Digital.
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