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Trust in Businesses’ Use of AI Improves Slightly

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WASHINGTON, D.C. — About a third (31%) of Americans say they trust businesses a lot (3%) or some (28%) to use artificial intelligence responsibly. Americans’ trust in the responsible use of AI has improved since Gallup began measuring this topic in 2023, when just 21% of Americans said they trusted businesses on AI. Still, just under half (41%) say they do not trust businesses much when it comes to using AI responsibly, and 28% say they do not trust them at all.

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These findings from the latest Bentley University-Gallup Business in Society survey are based on a web survey with 3,007 U.S. adults conducted from May 5-12, 2025, using the probability-based Gallup Panel.

Most Americans Neutral on Impact of AI

When asked about the net impact of AI — whether it does more harm than good — Americans are increasingly neutral about its impact, with 57% now saying it does equal amounts of harm and good. This figure is up from 50% when Gallup first asked this question in 2023. Meanwhile, 31% currently say they believe AI does more harm than good, down from 40% in 2023, while a steady 12% believe it does more good than harm.

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The decline from 2023 to 2025 in the percentage of Americans who believe AI will do more harm than good is driven by improvements in attitudes among older Americans. Generally speaking, older Americans are less concerned than younger Americans when it comes to AI’s total impact on society. While skepticism about AI and its impact exists across all age groups, it tends to be higher among younger Americans.

Majority of Americans Are Concerned About AI Impact on Jobs

Those who believe AI will do more harm than good may be thinking at least partially about the technology’s impact on the job market. The majority (73%) of Americans believe AI will reduce the total number of jobs in the United States over the next 10 years, a rate that has remained stable over the past three years in which Gallup has asked this question.

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Younger Americans aged 18 to 29 are slightly more optimistic about the potential of AI to create more jobs. Fourteen percent of those aged 18 to 29 say AI will lead to an increase in the total number of jobs, compared with 9% of those aged 30 to 44, 7% of those aged 45 to 59 and 6% of those aged 60 and over.

Bottom Line

As AI becomes more common in personal and professional settings, Americans report increased confidence that businesses will use it responsibly and are more comfortable with its overall impact.

Even so, worries about AI’s effect on jobs persist, with nearly three-quarters of Americans believing the technology will reduce employment opportunities in the next decade. Younger adults are somewhat more optimistic about the potential for job creation, but they, too, remain cautious. Still, concerns about ethics, accountability and the potential unintended consequences of AI are top of mind for many Americans.

These results underscore the challenge businesses face as they deploy AI: They must not only demonstrate the technology’s benefits but also show, through transparent practices, that it will not come at the expense of workers or broader public trust. How businesses address these concerns will play a central role in shaping whether AI is ultimately embraced or resisted in the years ahead.

Learn more about how the Bentley University-Gallup Business in Society research works.

Learn more about how the Gallup Panel works.

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AI takes passenger seat in Career Center with Microsoft Copilot

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By Arden Berry | Staff Writer

To increase efficiency and help students succeed, the Career Center has created artificial intelligence programs through Microsoft Copilot.

Career Center Director Amy Rylander said the program began over the summer with teams creating user guides that described how students could ethically use AI while applying for jobs.

“We started learning about prompting AI to do things, and as we began writing the guides and began putting updates in them and editing them to be in a certain way, our data person took our guides and fed them into Copilot, and we created agents,” Rylander said. “So instead of just a user’s guide, we now have agents to help students right now with three areas.”

Rylander said these three areas were resume-building, interviewing and career discovery. She also said the Career Center sent out an email last week linking the Copilot Agents for these three areas.

“Agents use AI to perform tasks by reasoning, planning and learning — using provided information to execute actions and achieve predetermined goals for the user,” the email read.

To use these Copilot Agents, Rylander said students should log in to Microsoft Office with their Baylor email, then use the provided Copilot Agent links and follow the provided prompts. For example, the Career Discovery Agent would provide a prompt to give the agent, then would ask a set of questions and suggest potential career paths.

“It’ll help you take the skills that you’re learning in your major and the skills that you’ve learned along the way and tell you some things that might work for you, and then that’ll help with the search on what you might want to look for,” Rylander said.

Career Center Assistant Vice Provost Michael Estepp said creating AI systems was a “proactive decision.”

“We’re always saying, ‘What are the things that students are looking for and need, and what can our staff do to make that happen?’” Estepp said. “Do we go AI or not? We definitely needed to, just so we were ahead of the game.”

Estepp said the AI systems would not replace the Career Center but would increase its efficiency, allowing the Career Center more time to help students in a more specialized way.

“Students want to come in, and they don’t want to meet with us 27 times,” Estepp said. “We can actually even dive deeper into the relationships because, hopefully, we can help more students, because our goal is to help 100% of students, so I think that’s one of the biggest pieces.”

However, Rylander said students should remember to use AI only as a tool, not as a replacement for their own experience.

“Use it ethically. AI does not take the place of your voice,” Rylander said. “It might spit out a bullet that says something, and I’ll say, ‘What did you mean by that?’ and get the whole story, because we want to make sure you don’t lose your voice and that you are not presenting yourself as something that you’re not.”

For the future, Rylander said the Career Center is currently working on Graduate School Planning and Career Communications Copilots. Estepp also said Baylor has a contract with LinkedIn that will help students learn to use AI for their careers.

“AI has impacted the job market so significantly that students have to have that. It’s a mandatory skill now,” Estepp said. “We’re going to start messaging out to students different certifications they can take within LinkedIn, that they can complete videos and short quizzes, and then actually be able to get certifications in different AI and large language model aspects and then put that on their resume.”



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When Cybercriminals Weaponize Artificial Intelligence at Scale

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Anthropic’s August threat intelligence report sounds like a cybersecurity novel, except it’s terrifyingly not fiction. The report describes how cybercriminals used Claude AI to orchestrate and attack 17 organizations with ransom demands exceeding $500,000. This may be the most sophisticated AI-driven attack campaign to date.

But beyond the alarming headlines lies a more fundamental swing – the emergence of “agentic cybercrime,” where AI doesn’t just assist attackers, it becomes their co-pilot, strategic advisor, and operational commander all at once. 

The End of Traditional Cybercrime Economics

The Anthropic report highlights a cruel reality that IT leaders have long feared. The economics of cybercrime have undergone significant change. What previously required teams of specialized attackers working for weeks can now be accomplished by a single individual in a matter of hours with AI assistance.

For example, the “vibe hacking” operation is detailed in the report. One cybercriminal used Claude Code to automate reconnaissance across thousands of systems, create custom malware with anti-detection capabilities, perform real-time network penetration, and analyze stolen financial data to calculate psychologically optimized ransom amounts. 

More than just following instructions, the AI made tactical decisions about which data to exfiltrate and crafted victim-specific extortion strategies that maximized psychological pressure. 

Sophisticated Attack Democratization

One of the most unnerving revelations in Anthropic’s report involves North Korean IT workers who have infiltrated Fortune 500 companies using AI to simulate technical competence they don’t have. While these attackers are unable to write basic code or communicate professionally in English, they’re successfully maintaining full-time engineering positions at major corporations thanks to AI handling everything from technical interviews to daily work deliverables. 

The report also discloses that 61 percent of the workers’ AI usage focused on frontend development, 26 percent on programming tasks, and 10 percent on interview preparation. They are essentially human proxies for AI systems, channeling hundreds of millions of dollars to North Korea’s weapons programs while their employers remain unaware. 

Similarly, the report reveals how criminals with little technical skill are developing and selling sophisticated ransomware-as-a-service packages for $400 to $1,200 on dark web forums. Features that previously required years of specialized knowledge, such as ChaCha20 encryption, anti-EDR techniques, and Windows internals exploitation, are now generated on demand with the aid of AI. 

Defense Speed Versus Attack Velocity

Traditional cybersecurity operates on human timetables, with threat detection, analysis, and response cycles measured in hours or days. AI-powered attacks, on the other hand, operate at machine speed, with reconnaissance, exploitation, and data exfiltration occurring in minutes. 

The cybercriminal highlighted in Anthropic’s report automated network scanning across thousands of endpoints, identified vulnerabilities with “high success rates,” and crossed through compromised networks faster than human defenders could respond. When initial attack vectors failed, the AI immediately generated alternative attacks, creating a dynamic adversary that adapted in real-time. 

This speed delta creates an impossible situation for traditional security operations centers (SOCs). Human analysts cannot keep up with the velocity and persistence of AI-augmented attackers operating 24/7 across multiple targets simultaneously. 

Asymmetry of Intelligence

What makes these AI-powered attacks particularly dangerous isn’t only their speed – it’s their intelligence. The criminals highlighted in the report utilized AI to analyze stolen data and develop “profit plans” by incorporating multiple monetization strategies. Claude evaluated financial records to gauge optimal ransom amounts, analyzed organizational structures to locate key decision-makers, and crafted sector-specific threats based on regulatory vulnerabilities. 

This level of strategic thinking, combined with operational execution, has created a new category of threats. These aren’t script-based armatures using predefined playbooks; they’re adaptive adversaries that learn and evolve throughout each campaign. 

The Acceleration of the Arms Race 

The current challenge is summed up as: “All of these operations were previously possible but would have required dozens of sophisticated people weeks to carry out the attack. Now all you need is to spend $1 and generate 1 million tokens.”

The asymmetry is significant. Human defenders must deal with procurement cycles, compliance requirements, and organizational approval before deploying new security technologies. Cybercriminals simply create new accounts when existing ones are blocked – a process that takes about “13 seconds.” 

But this predicament also presents an opportunity. The same AI functions being weaponized can be harnessed for defenses, and in many cases defensive AI has natural advantages. 

Attackers can move fast, but defenders have access to something criminals don’t – historical data, organizational context, and the ability to establish baseline behaviors across entire IT environments. AI defense systems can monitor thousands of endpoints simultaneously, correlate subtle anomalies across network traffic, and respond to threats faster than human attackers can ever hope to. 

Modern AI security platforms, such as the AI SOC Agent that works like an AI SOC Analyst, have proven this principle in practice. By automating alert triage, investigation, and response processes, these systems process security events at machine speed while maintaining the context and judgment that pure automation lacks. 

Defensive AI doesn’t need to be perfect; it just needs to be faster and more persistent than human attackers. When combined with human expertise for strategic oversight, this creates a formidable defensive posture for organizations. 

Building AI-Native Security Operations

The Anthropic report underscores how incremental improvements to traditional security tools won’t matter against AI-augmented adversaries. Organizations need AI-native security operations that match the scale, speed, and intelligence of modern AI attacks. 

This means leveraging AI agents that autonomously investigate suspicious activities, correlate threat intelligence across multiple sources, and respond to attacks faster than humans can. It requires SOCs that use AI for real-time threat hunting, automated incident response, and continuous vulnerability assessment. 

This new approach demands a shift from reactive to predictive security postures. AI defense systems must anticipate attack vectors, identify potential compromises before they fully manifest, and adapt defensive strategies based on emerging threat patterns. 

The Anthropic report clearly highlights that attackers don’t wait for a perfect tool. They train themselves on existing capabilities and can cause damage every day, even if the AI revolution were to stop. Organizations cannot afford to be more cautious than their adversaries. 

The AI cybersecurity arms race is already here. The question isn’t whether organizations will face AI-augmented attacks, but if they’ll be prepared when those attacks happen. 

Success demands embracing AI as a core component of security operations, not an experimental add-on. It means leveraging AI agents that operate autonomously while maintaining human oversight for strategic decisions. Most importantly, it requires matching the speed of adoption that attackers have already achieved. 

The cybercriminals highlighted in the Anthropic report represent the new threat landscape. Their success demonstrates the magnitude of the challenge and the urgency of the needed response. In this new reality, the organizations that survive and thrive will be those that adopt AI-native security operations with the same speed and determination that their adversaries have already demonstrated. 

The race is on. The question is whether defenders will move fast enough to win it.  



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Westwood joins 40 other municipalities using artificial intelligence to examine roads

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The borough of Westwood has started using artificial intelligence to determine if their roads need to be repaired or repaved.

It’s an effort by elected officials as a way to save money on manpower and to be sure that all decisions are objective.

Instead of relying on his own two eyes, the superintendent of Public Works is now allowing an app on his phone to record images of Westwood’s roads as he drives them.

Data on every pothole, faded striping and 13 other types of road defects are collected by the app.

The road management app is from a New Jersey company called Vialytics.

Westwood is one of 40 municipalities in the state to use the software, which also rates road quality and provides easy to use data.

“Now you’re relying on the facts here not just my opinion of the street. It’s helped me a lot already. A lot of times you’ll have residents who just want their street paved. Now I can go back to people and say there’s nothing wrong with your street that it needs to be repaved,” said Rick Woods, superintendent of Public Works.

Superintendent Woods says he can even create work orders from the road as soon as a defect is detected.

Borough officials believe the Vialytics app will pay for itself in manpower and offer elected officials objective data when determining how to use taxpayer dollars for roads.



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