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The 10 Areas Where It Is Most Widely Applied to Personalize Campaigns

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Artificial intelligence (AI) has established itself as the driving force behind personalized marketing, enabling brands to deliver unique, relevant, and real-time experiences to their consumers. According to the latest Statista report on global personalized marketing, companies are investing in AI to optimize their strategies and win over increasingly segmented audiences like Generation Z (Gen Z) and Millennials.

ALSO READ. From awareness to algorithm: the formula for getting into Gen Z’s feed and staying there

How is artificial intelligence transforming personalized marketing?

AI in marketing allows brands to analyze large amounts of customer data, understand behavior patterns, and make automated decisions to deliver personalized experiences. This includes everything from the content shown to each user to product recommendations and messaging in ad campaigns.

According to Statista, 79% of marketers acknowledge that AI has improved efficiency in their strategies, followed by enhanced content scalability and cost reduction.

ALSO READ. 60% of Gen Z prefer to work in hybrid mode: this is how they see employment

What are the 10 key areas where AI enhances marketing personalization?

1. Content creation and enhancement (37%)

AI enables the generation of personalized content for each audience, adapting language, tone, and format to the consumer’s profile. Tools like ChatGPT, Jasper, or Copy.ai help create texts, headlines, or scripts tailored to user interests.

2. Email marketing optimization (36%)

Thanks to AI, brands can personalize:

  • Email subject lines.
  • Optimal sending times for each user.
  • Dynamic content within emails.
    This improves open rates and conversion in email marketing campaigns.

3. Social media management and ad targeting (35%)

Social media management platforms use AI to identify trends, optimize ad spend, and tailor messages to different segments. This is crucial to connect with Gen Z, especially on TikTok, Instagram, and YouTube Shorts.

ALSO READ. Social search: SEO and how to adapt to Gen Z’s new search logic

4. Content personalization (33%)

AI customizes the user experience on websites or apps by offering recommended content based on browsing history, purchases, or declared preferences.

5. Chatbots and conversational assistants (25%)

AI-powered chatbots allow:

  • Real-time customer support.
  • Guided purchase experiences.
  • Personalized responses based on user profile.
    This is essential in e-commerce and customer service.

6. Predictive analytics for customer behavior (22%)

AI predicts consumption patterns and future behaviors, enabling brands to anticipate needs, optimize inventory, and launch just-in-time personalized promotions.

7. Audience segmentation and targeting (22%)

AI allows brands to segment their audiences with surgical precision, identifying microsegments within broad audiences. This makes it possible to create personalized campaigns for Gen Z, Millennials, or Baby Boomers.

8. Voice and visual search optimization (20%)

Consumers—especially Centennials—are increasingly using voice or image-based search. AI helps optimize content and products to be easily found through these methods.

9. Content classification and tagging (32%)

AI facilitates the organization of large content libraries by automatically classifying and tagging images, texts, or videos, enabling personalized distribution.

10. SEO and metadata generation (32%)

AI tools enhance search engine optimization by:

  • Suggesting personalized keywords.
  • Automating meta description generation.
  • Adapting content based on user behavior.

ALSO READ. Which brand makes the best cars? Consumer Reports 2025 ranking

What benefits do brands get from AI-driven personalization?

According to the Statista report:

  • 79% of marketers have increased efficiency with AI.
  • 55% have scaled up their content production.
  • 43% have significantly reduced costs.
  • 42% have improved audience personalization.

Brands applying AI in these areas achieve:

  • Greater engagement and loyalty.
  • Better ROI in marketing campaigns.
  • Real-time personalization of the customer experience.

AI as a key ally for personalized marketing in 2025

Artificial intelligence is no longer optional—it’s an imperative for brands seeking to connect with Generation Z, Centennials, and other digital audiences. Personalizing campaigns with AI not only enhances the customer experience but also optimizes every brand touchpoint.

Companies that master these 10 key areas will be better prepared to compete in a saturated market, where differentiation lies in relevance and personalization.

 

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AI Research

Smart Bidding Strategies with Artificial Intelligence

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In construction, an accurate bid can mean the difference between a profitable year or continuous delays and costly overruns. Many contractors continue to rely on spreadsheets, fragmented data, or gut instinct to prepare bids. This leaves too much room for errors. According to Contimod, nine out of ten construction projects exceed their budgets, with average cost overruns of 28 percent, a clear sign that stronger estimation and risk analysis are needed to project margins and deliver successful projects.  

At the same time, construction leaders face unprecedented pressure from rising material costs, labor shortages, and growing global supply chain disruptions. To remain competitive, firms are exploring different predictive artificial intelligence to analyze historical bid data, identify hidden risks, and forecast win rates. AI has the potential to help construction organizations not just secure more contracts, but also improve accuracy, profitability, and efficiency internally and across the entire project lifecycle.

Taking Our Process Further

At Western Specialty Contractors, we had a sound process in place, developed over decades of experience, but we recognized the opportunity to take this further with AI. By analyzing years of our own bid history, we found a practical way to bid smarter, reduce risk, and protect our people and projects.

The challenge lies in the complexity. Bidding in construction is complicated by inflated costs, shifting labor availability, unpredictable site conditions, and unique client requirements. Western Specialty Contractors needed a more reliable way to forecast which projects to pursue and how to price them. We’re experts in construction but not in AI. So, we partnered with AI specialists and worked closely to make sure they understood how our projects, field teams, and data work in the real world.

By analyzing years of our own bid history with a custom machine learning model, we achieved over 70 percent accuracy in win-loss forecasting. That meant we could prioritize high-probability opportunities and allocate resources more effectively. It’s a practical example of how AI delivers value in the field.

However, we also saw why firms still struggle to get there. Research from Bluebeam shows that while 74 percent of AEC firms use AI applications, 72 percent still rely on paper-based processes for critical stages like estimating and approvals. Without consistent historical data and connected workflows, AI’s potential stays out of reach.

More accurate bidding impacts far more than just winning work. When our estimates align closely with actual costs and timelines, we anticipate seeing fewer change orders, less rework, and tighter schedules. The connection between smart estimating and predictable project delivery is clear on our job sites every day.

Beyond our organization, we also know this idea goes beyond our own work. As highlighted at New York Build (March 2025), contractors generate massive volumes of site data, but too often it is disorganized or siloed. By connecting and sharing that data in ways that inform decisions, they can feed valuable insights back into estimating. Closing the loop between what happens on-site and what gets priced up front helps us continuously refine bids and protect margins.

Potential Applications & Advice 

With the early success we’re seeing in our first foray into artificial intelligence, Western is closely evaluating other potential applications for this technology across the organization. We see AI as a supplemental tool that augments rather than replaces our estimators’ expertise. The real value comes from using AI to enhance our win-loss forecasting, which allows us to focus our resources on the most promising opportunities. That frees up our estimators to focus on what they do best: analyzing risk, shaping pricing strategies, and building trusted relationships with clients.

That said, we’ve also learned that tech alone isn’t enough. Clean, consistent historical data is critical. Without it, even the smartest AI tools won’t deliver results. Just as important is embedding AI insights directly into our day-to-day workflows. If it’s too complicated or separate from how our teams work, they won’t use it.

As we continue to develop our AI capabilities, we’re focused on leveraging a feedback loop between our bidding and project execution to continuously improve our predictive accuracy.

For those just starting out, here’s our advice:

  • Partnership is essential. No single department or contractor holds all the answers for AI transformation. Our IT and finance teams needed to develop the AI bidding tool through extremely close internal collaboration. Plus, we also needed to build a trusting collaboration with our consulting partners. This ensured that everyone who held pieces of the AI transformation puzzle held a seat at the table and contributed to its success.
  • Focus on the business problem, not the tech. Don’t chase AI for the sake of it. Stay clear on the real problems you’re trying to solve, whether that’s improving win rates, reducing rework, or protecting your margins. That’s what makes technology worth the investment.
  • Don’t wait, start small and build iteratively. Begin with a focused pilot project like win-loss prediction before expanding. This allows you to prove value, refine your data processes, and build internal confidence in AI capabilities.
  • Prioritize data quality. Conduct a comprehensive audit of historical bid and project performance data to find gaps and ensure consistency.
  • Integrate AI into daily workflows. Implement AI insights within the tools and platforms estimators already use, minimizing friction and maximizing adoption.
  • Invest in change management. The technology is only as good as its adoption. Ensure your teams understand how AI enhances rather than threatens their expertise and integrate these new tools seamlessly into existing workflows like your CRM system.

Taking a practical, integrated approach to AI-powered estimating unlocked benefits that go far beyond just winning more work for our teams. More reliable bids help us spend less time chasing low-probability projects, use our resources wisely, and protect our margins when market conditions shift. Accurate estimates also help us deliver jobs on schedule and within budget, which strengthens trust with our clients and builds our reputation across the industry. In construction, even small improvements in margin can make a difference. For us, AI has become vital to stay competitive, agile, and resilient.

Importantly, other industries have shown the same lesson. Companies that use data-driven tools to stay efficient tend to outperform those that stick to old habits. As more people in our industry deploy practical AI tools, we believe they’ll build smarter, faster, and with more confidence in every bid they submit.



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Are We Offloading Critical Thinking to Chatbots?

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Artificial Intelligence Cheating | Nation

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Artificial Intelligence Cheating | Nation | hjnews.com


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