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Amdocs (NASDAQ:DOX) has secured a multi-year agreement with Optimum to enhance and extend their managed transformation initiative using...
The IBM Institute for Business Value study shows that generative AI is live in customer care for 69% of telecoms. Meanwhile, agentic AI—capable of autonomous decision-making—is...
In today’s fast-paced digital economy, the relationship between consumers and brands is evolving rapidly. Modern customers expect fast, convenient, and personalized service across every interaction. As...