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Small Businesses Turning to Tech, AI to Compete

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Small businesses are adopting technology and artificial intelligence to compete, according to a study released by the U.S. Chamber of Commerce.

While 23% of small business owners said inflation is their biggest challenge, the second biggest challenge is technology needs.

The study found that nearly 60% of small businesses are using AI in their business operations, which is double the amount from 2023.

Technology is being credited by 8 in 10 business owners with helping them cope with inflation, supply chain disruptions and improving their access to capital. And 77% are concerned that limits on technology would negatively impact their growth, operations, ability to reach customers and bottom line.

Many are concerned that AI could create job loss, but according to the study, 82% of small businesses using AI reported increasing their workforce over the past year. 

About 44% of small businesses are using the Gen AI chatbot, 20% AI are using coding tools and 16% are using image creation tools.

According to the study, here are the top users of AI across various industries:

  • Technology, 77%.
  • Financial services, 74%.
  • Entertainment and media, 65%.
  • Education, 64%.
  • Health, medical and pharmaceutical, 61%.
  • Agriculture, 58%.
  • Real estate, 58%.
  • Hospitality, 58%.
  • Tourism, 58%.
  • Construction, 47%.
  • Manufacturing, 46%.

The study found that 77% of businesses using only one or no technology platforms reported growth, compared with 86% of businesses using two or three. Of those high-tech adopters using four or five platforms, 84% reported growth, and 82% of businesses using six or more reported growth.

Overall, 99% of small businesses surveyed reported using at least one technology platform, and 58% reported using four or more. Only about a third are using six or more. Those using six or more were the only group showing less profit, pointing to a possible balance between spending on technology and reward.

Use of AI tools is right behind search engines as the top technology on the list. About 25% are using virtual assistants and cybersecurity tools, according to the study. Roughly a third of small businesses reported using technology for marketing, managing payroll and managing customer relationships. That is followed by accounting (29%), managing inventory (28%), communicating with customers/prospects (28%) and processing sales (28%).

According to the study, 4 in 5 small businesses said technology helps them prevent passing on cost increases to consumers and overcome difficulties with their supply chain. Tech also helps more than 4 in 5 small businesses stay better connected with their customers and other businesses.

About 83% said technology platforms are helping their business compete with larger companies. Only 8% are mostly or entirely creating their own AI platforms, while two-thirds rely mostly or entirely on using AI tools developed by others.

Concerns that their competition is already using AI is pushing others to adopt it as well. The study found that 80% of small businesses have sped up their use or plans to use AI based on what the competition is doing.

However, only 40% are offering training to upskill their employees, while 39% are providing the tools and hoping employees will learn to use them on their own.

In Ohio and Pennsylvania

In Ohio, 95% of small businesses said they are currently using at least one technology platform, and 75% plan to increase their use in the next two to three years. Of those using technology, 59% are using an AI platform, but only 68% believe AI will help their business, which is behind the national average of 80%.

In Pennsylvania, 97% are currently using at least one tech platform, and 81% plan to increase their use in the next two to three years. Fifty percent currently use an AI platform, which is behind the 58% national average, and only 72% believe AI will help their business in the future.

The complete report can be found HERE.



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AI companies want copyright exemptions – for NZ creatives, the market is their best protection

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Right now in the United States, there are dozens of pending lawsuits involving copyright claims against artificial intelligence (AI) platforms. The judge in one case summed up what’s on the line when he said:

These products are expected to generate billions, even trillions, of dollars for the companies that are developing them. If using copyrighted works to train the models is as necessary as the companies say, they will figure out a way to compensate copyright holders for it.

On each side, the stakes seem existential. Authors’ livelihoods are at risk. Copyright-based industries – publishing, music, film, photography, design, television, software, computer games – face obliteration, as generative AI platforms scrape, copy and analyse massive amounts of copyright-protected content.

They often do this without paying for it, generating substitutes for material that would otherwise be made by human creators. On the other side, some in the tech sector say copyright is holding up the development of AI models and products.

And the battle lines are getting closer to home. In August, the Australian Productivity Commission suggested in an interim report, Harnessing Data and Digital Technology, that Australia’s copyright law could add a “fair dealing” exception to cover text and data mining.

“Fair dealing” is a defence against copyright infringement. It applies to specific purposes, such as quotation for news reporting, criticism and reviews. (Australian law also includes parody and satire as fair dealing, which isn’t currently the case in New Zealand).

While it’s not obvious a court would agree with the commission’s idea, such a fair dealing provision could allow AI businesses to use copyright-protected material without paying a cent.

Understandably, the Australian creative sector quickly objected, and Arts Minister Tony Burke said there were no plans to weaken existing copyright law.

On the other hand, some believe gutting the rights of copyright owners is needed for national tech sectors to compete in the rapidly developing world of AI. A few countries, including Japan and Singapore, have amended their copyright laws to be more “AI friendly”, with the hope of attracting new AI business.

European laws also permit some forms of text and data mining. In the US, AI firms are trying to persuade courts that AI training doesn’t infringe copyright, but is a “fair use”.

An ethical approach

So far, the New Zealand government has not indicated it wants similar changes to copyright laws. A July 2025 paper from the Ministry of Business, Innovation and Employment (MBIE), Responsible AI Guidance for Businesses, said:

Fairly attributing and compensating creators and authors of copyright works can support continued creation, sharing, and availability of new works to support ongoing training and refinement of AI models and systems.

MBIE also has guidance on how to “ethically source datasets, including copyright works”, and about “respecting te reo Māori (Māori language), Māori imagery, tikanga, and other mātauranga (knowledge) and Māori data”.

An ethical approach has a lot going for it. When a court finds using copyright-protected material without compensation to be “fair”, copyright owners can neither object nor get paid.

If fair dealing applied to AI models, copyright owners would basically become unwilling donors of AI firms’ seed capital. They wouldn’t even get a tax deduction!

The ethical approach is also market friendly because it works through licensing. In much the same way a shop or bar pays a fee to play background music, AI licences would help copyright owners earn an income. In turn, that income supports more creativity.

Building a licensing market

There is already a growing licensing market for text and data mining. Around the world, creative industries have been designing innovative licensing products for AI training models. Similar developments are under way in New Zealand.

Licensing offers hope that the economic benefits of AI technologies can be shared better. In New Zealand, it can help with appropriate use of Māori content in ways uncontrolled data scraping and copying don’t.

But getting new licensing markets for creative material up and running takes time, effort and investment, and this is especially true for content used by AI firms.

In the case of print material, for example, licences from authors and publishers would be needed. Next, different licences would be designed for different kinds of AI firms. The income earned by authors and publishers has to be proportionate to the use.

Accountability, monitoring and transparency systems will all need to be designed. None of this is cheap or easy, but it is happening. And having something to sell is the best incentive for investing in designing functioning markets.

But having nothing to sell – which is effectively what happens if AI use becomes fair dealing under copyright law – destroys the incentive to invest in market-based solutions to AI’s opportunities and challenges.



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Nory raises £27m as it doubles down on building AI assistants

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Investment

A London-based AI-native restaurant management system for hospitality businesses has raised £27 million in Series B funding, bringing total funding to £46m. 

Kinnevik led the investment round for Nory, which has experienced a period of rapid growth amid the company doubling down on building AI assistants and global expansion. 

The news comes just one year after the firm’s Series A, led by Accel, who also participated in this round alongside existing investors.

The business looks to help restaurants take control of their operations and profits through a comprehensive AI system covering business intelligence, inventory, workforce management and payroll. 

Created by industry-insider and now-CEO Conor Sheridan, Nory is purpose-built to meet the evolving needs of the hospitality industry. 

By using the platform, restaurants have been able to reduce operating costs by nearly 20% and increase core net profits by up to 50%, according to the firm. 

It helps restaurant operators save over 100 hours of admin per restaurant each month by automating time-consuming back office tasks such as business analysis, digital guest engagement, rota planning, procurement, and finance.

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Working with customers ranging from independent brands to enterprise groups across the UK, Ireland and US, it has onboarded clients including Black Sheep Coffee, Jamie Oliver Group and Dave’s Hot Chicken.

The company says that the funding will fuel AI enhancements to its platform, facilitate the strategic hiring of world class data scientists, continue development of proprietary algorithms and deploy autonomous AI assistants. 

It will also drive its US expansion. 

“At a time when hospitality is under pressure, we are putting restaurants back in control of their profitability and their destiny,” said Sheridan. 

“The future of hospitality isn’t robots or gimmicks. It’s AI that makes restaurants smarter, leaner and more profitable, with automation that frees teams up to focus on what matters: great food and even greater customer experiences.”

Jose Gaytan de Ayala, who led the investment for Kinnevik, added: “Nory is rewriting the hospitality playbook. 

“As the sector faces rising costs and complexity, Nory stands apart as the only AI-native platform purpose built to help restaurants meet and overcome these headwinds. 

“We were impressed by the strong customer feedback, which highlighted the quality of Nory’s platform and the meaningful ROI it delivers for customers. 

“With our support, Nory will go even deeper on AI and bring the next wave of innovation to restaurant owners in the UK and beyond.”

ASOS relegated from FTSE 250 as Burberry rejoins FTSE 100



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Where Strategy Meets Automation and Hustle Becomes Scale

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Ops+AI

Tampa, FL , Sept. 15, 2025 (GLOBE NEWSWIRE) — Ops+AI, a newly launched operations and automation company founded by entrepreneur and top-ranked podcast host Brian Lofrumento, today announced its official debut. The company introduces a streamlined approach to business growth by combining AI agents, Notion systems, Zapier automations, and custom GPTs into one cohesive infrastructure designed to serve as a “second brain” for entrepreneurs and small businesses.

Ops+AI Launches to Redefine Business Growth: Where Strategy Meets Automation and Hustle Becomes Scale
Ops+AI Launches to Redefine Business Growth: Where Strategy Meets Automation and Hustle Becomes Scale

Ops+AI

As AI hype floods the market, entrepreneurs are piling up tools without building the operational backbone to support them. Ops+AI exists to fix that problem. Its mission is to transform operational noise into streamlined growth by blending Notion systems, Zapier automations, custom GPTs, and AI agents into an integrated “second brain for your business.”

Where Strategy Meets Automation

Ops+AI is guided by the idea that true scale happens at the intersection of strategy, systems, and speed.

  • Strategy: designing businesses to grow intentionally, not reactively.

  • Systems: replacing duct-taped tools with intelligent, interconnected infrastructure.

  • Speed: enabling founders to move faster without sacrificing clarity.

“AI shouldn’t be loud or gimmicky,” said Ops+AI CEO and founder Brian Lofrumento. “It should be quiet power, embedded into systems that free entrepreneurs to focus on growth. That’s why we built Ops+AI.”

A Proven Foundation in a Top 1% Podcast

The company’s philosophy was born out of Lofrumento’s own journey of building the Wantrepreneur to Entrepreneur Podcast, which has become one of the top 1% of shows worldwide with over 1,200 episodes and seven new releases each week.

Behind the scenes, a lean team has turned the show into a full-scale media company, managing pre-production, production, post-production, guest management, and a thriving entrepreneurial community hosting monthly Speakers Only events and network connections. Month after month, this operational backbone has delivered consistent growth in organic traffic and audience reach.

Ops+AI represents the codification of those same systems: precision-built infrastructure designed to help other entrepreneurs scale without chaos.

A Team Built With Intention

Ops+AI reflects more than Lofrumento’s vision. It is the product of a team deliberately assembled around clarity and design. The company’s team leverages talent from other ventures from within Lofrumento’s ecosystem, including:

  • Laura Chaves, an operations strategist and key driver of the Wantrepreneur to Entrepreneur Podcast’s global growth, brings structure and discipline to every client engagement. She ensures systems aren’t just ideas on paper, but living frameworks that drive measurable results.

  • Ken Parungao, brand strategist, crafted Ops+AI’s identity to mirror its philosophy: operations as continuity and flow, AI as quiet intelligence, and scale as the transformation from unfilled potential to optimized systems.



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