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ServiceNow Zurich release introduces agentic AI to the platform

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The user can even ask an agent, in natural language, to make changes or additions to a playbook if, for example, a step in a process is missing.

Despite these features, Moor Insights’ Kramer said that Zurich’s success will all come down to execution. “Zurich shows ServiceNow moving in the right direction: less dashboard fatigue, more actionable insights, and better integration with external data,” he said. “But the real test will be execution. If the AI summaries are accurate, if the integrations stay reliable, and if the UX actually reduces complexity, customers will see value. If not, it risks being another release that looks good in demos but frustrates in practice.”

He added, “Competitors like Microsoft, SAP and Salesforce are pushing similar ideas, so customers will have options. ServiceNow needs to prove that Zurich isn’t just riding the AI wave but actually making daily work smoother.”



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Safety of AI chatbots for children and teens faces US inquiry

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Seven technology companies are being probed by a US regulator over the way their artificial intelligence (AI) chatbots interact with children.

The Federal Trade Commission (FTC) is requesting information on how the companies monetise these products and if they have safety measures in place.

The impacts of AI chatbots to children is a hot topic, with concerns that younger people are particularly vulnerable due to the AI being able to mimic human conversations and emotions, often presenting themselves as friends or companions.

The seven companies – Alphabet, OpenAI, Character.ai, Snap, XAI, Meta and its subsidiary Instagram – have been approached for comment.

FTC chairman Andrew Ferguson said the inquiry will “help us better understand how AI firms are developing their products and the steps they are taking to protect children.”

But he added the regulator would ensure that “the United States maintains its role as a global leader in this new and exciting industry.”

Character.ai told Reuters it welcomed the chance to share insight with regulators, while Snap said it supported “thoughtful development” of AI that balances innovation with safety.

OpenAI has acknowledged weaknesses in its protections, noting they are less reliable in long conversations.

The move follows lawsuits against AI companies by families who say their teenage children died by suicide after prolonged conversations with chatbots.

In California, the parents of 16-year-old Adam Raine are suing OpenAI over his death, alleging its chatbot, ChatGPT, encouraged him to take his own life.

They argue ChatGPT validated his “most harmful and self-destructive thoughts”.

OpenAI said in August that it was reviewing the filing.

“We extend our deepest sympathies to the Raine family during this difficult time,” the company said.

Meta has also faced criticism after it was revealed internal guidelines once permitted AI companions to have “romantic or sensual” conversations with minors.

The FTC’s orders request information from the companies about their practices including how they develop and approve characters, measure their impacts on children and enforce age restrictions.

Its authority allows broad fact-finding without launching enforcement action.

The regulator says it also wants to understand how firms balance profit-making with safeguards, how parents are informed and whether vulnerable users are adequately protected.

The risks with AI chatbots also extend beyond children.

In August, Reuters reported on a 76-year-old man with cognitive impairments, who died after falling on his way to meet a Facebook Messenger AI bot modelled on Kendall Jenner, which had promised him a “real” encounter in New York.

Clinicians also warn of “AI psychosis” – where someone loses touch with reality after intense use of chatbots.

Experts say flattery and agreement built into large language models can fuel such delusions.

OpenAI recently made changes to ChatGPT, in an attempt to promote a healthier relationship between the chatbot and its users.



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Albania’s leader says his new Cabinet includes an AI ‘minister’ to fight corruption

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TIRANA, Albania — Albania’s leader said Friday his new cabinet will include an artificial intelligence “minister” that will be in charge of running public funding projects and fighting corruption in public tenders.

Prime Minister Edi Rama said Diella, whose name means “Sun” in Albanian, is a “member of the Cabinet who is not present physically but has been created virtually from artificial intelligence.”

Rama said Diella would help ensure that “public tenders will be 100% free of corruption.”

Diella was launched earlier this year as a virtual assistant on the e-Albania public service platform, where she helps users navigate the site while wearing traditional Albanian folk costume.

Rama’s Socialist Party secured a fourth consecutive term after winning 83 of the 140 Assembly seats in the May 11 parliamentary elections. The party can govern alone and pass most legislation, but it needs a two-thirds majority, or 93 seats, to change the Constitution.

The Socialists have said it can deliver EU membership for Albania in five years, with negotiations concluding by 2027. The pledge has been met with skepticism by the Democrats, who contend Albania is far from prepared.

The conservative Democratic Party-led coalition, headed by former prime minister and President Sali Berisha, won 50 seats. The party has not accepted the official election results, claiming irregularities, but its members participated in the new parliament’s inaugural session. The remaining seats went to four smaller parties.

Legal experts say more work may be needed to establish Diella’s official status.

Corruption has remained a top issue in the Western Balkan country since the fall of the communist regime in 1990.

Parliament began the process to swear in new lawmakers Friday. Later in the day, lawmakers are expected to elect a new speaker and deputies and formally present Rama’s new cabinet.



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Is AI changing our language? – Computerworld

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Is AI changing our language?  Computerworld



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