Insider Brief

• Polimorphic raised $18.6M in a Series A led by General Catalyst to expand its AI-powered platform that modernizes local government services and improves resident experiences.
• Its tools — like the AI Front Desk and CRM — help governments digitize workflows, automate tasks, reduce manual labor, and provide 24/7 multilingual support across channels.
• Already used by cities and counties across the U.S., Polimorphic has saved over 55,000 working hours and will use the new funding to grow in key states and scale its sales and engineering teams.

PRESS RELEASE — Polimorphic, which uses AI to digitize resident services for local governments and their constituents, has announced an $18.6 million Series A, led by General Catalyst, and continued backing from investors M13 and Shine. With ever-growing pressure on governments for improved efficiency, this round of funding will allow Polimorphic to amplify its support of governments with AI, while making government services more human for residents.

A recent study revealed that many local governments lack the expertise and processes to leverage AI effectively, and only about 20% of the more than $90 billion of the U.S. government’s annual IT spending is devoted to modernization. In addition, local governments are seeing an unprecedented volume of repetitive, manual tasks, including answering the same questions by phone and email, processing simple paper forms, and hunting down information across disconnected systems, signaling a desperate need for the assistance of AI. At the same time, residents are expecting a private sector-like digital experience.

Using Polimorphic’s AI Front Desk, Constituent Relationship Manager, and Analytics, governments can modernize how they serve by providing access to services online, 24/7, and in more than 75 languages, while improving efficiency for government teams.

“With this funding, we’re accelerating our mission to be the AI company for government efficiency, making public service easier, faster, and more human for everyone,” said CEO and Co-founder Parth Shah. “Local governments are the front line of democracy, but they’ve been left behind by decades of underinvestment in technology. We’re here to change that. Our tools help staff serve residents more efficiently and build trust, reduce burnout, and unlock capacity for real community impact. This moment isn’t just about growth, it’s about building a future where every resident can get the help they need, and every public servant has the support they deserve.”

To date, Polimorphic customers have reduced voicemails by up to 90%, experienced a 75% reduction in walk-in requests, and collected more than $10 million in online payments, saving more than 55,000 working hours — or 26 years of work — combined. Polimorphic customers include cities, counties, state agencies, and special districts from across the country, including the City of Pacifica, CA; Tooele County, UT; Polk County, NC; and the Town of Palm Beach, FL. This new round of funding will accelerate growth in Polimorphic’s top states, including Wisconsin, New Jersey, North Carolina, Texas, Florida, and California.

“Polimorphic exemplifies what a true partnership should be: personable, professional, and deeply invested in shared success,” said Jess Savidge, Administrative and Communications Manager for the Town of Palm Beach, FL. “In a community like the Town of Palm Beach, where expectations are exceptionally high, their team has exceeded every standard through innovation, responsiveness, and a commitment to excellence. Thanks to their innovative platform and collaborative approach, we’ve continuously enhanced customer service and gained valuable insights to improve our digital presence. We look forward to continued collaborations to continue the delivery of world-class government services with the precision and quality of a top-tier business.”

The company’s newest round of funding will drive unmatched features in GovTech, including its AI Front Desk, a full-service constituent platform that includes a voice line, chatbot, search, SMS, and email. Plus, powerful GIS-based resident support, agentic AI application reviews, advanced analytics, and additional innovative AI features.

“Polimorphic has the potential to become the next modern system of record for local and state government. Historically, it’s been difficult to drive adoption of these foundational platforms beyond traditional ERP and accounting in the public sector,” said Sreyas Misra, Partner at General Catalyst. “AI is the jet fuel that accelerates this adoption. Parth and the team are making it possible for local and state governments to automate highly complex workflows from end-end, something that’s been out of reach until now.”

“Government inefficiency creates billions of dollars in waste, a problem Polimorphic’s solutions are built to solve,” said M13 General Partner Latif Peracha. “By digitizing how residents and cities interact, they are removing that wasted time and money from the system.”

In addition to innovative AI product features, the funding will allow Polimorphic to triple the size of its sales and engineering teams, driving its mission to create solutions that let governments of all sizes deliver for the people.

About Polimorphic

Polimorphic uses artificial intelligence (AI) to help local governments better serve their communities. Polimorphic’s AI Front Desk, Constituent Relationship Manager, and Dashboard & Analytics empower service-first governments to provide residents with the highest quality and accessible communication and engagement. Serving hundreds of public sector departments across the country, Polimorphic is built for the unique needs of government, including cities, counties, and state agencies. Polimorphic is backed by world-class investors, including General Catalyst, M13, and Shine. Learn more or request a demo at polimorphic.com.

About General Catalyst

General Catalyst is a global investment and transformation company that partners with the world’s most ambitious entrepreneurs to drive resilience and applied AI.

We support founders with a long-term view who challenge the status quo, partnering with them from seed to growth stage and beyond.

With offices in San Francisco, New York City, Boston, Berlin, Bangalore, and London, we have supported the growth of 800+ businesses, including Airbnb, Anduril, Applied Intuition, Commure, Glean, Guild, Gusto, Helsing, Hubspot, Kayak, Livongo, Mistral, Ramp, Samsara, Snap, Stripe, Sword, and Zepto.

For more: www.generalcatalyst.com, @generalcatalyst

Contacts

Megan Olson, Director of Marketing, Polimorphic
[email protected]
414–477–8846

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