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Parliamentary Panel Highlights India’s Readiness Amid AI’s Emergence
Key governmental ministries briefed a parliamentary panel on Thursday about the nation’s efforts in AI. They announced the formation of a coordination committee to oversee its development across various sectors, as reported by the Press Trust of India (PTI).
High-ranking officials from the Union home, defence, power, and communications and information technology (MeitY) ministries addressed members of the Standing Committee on Communications and Information Technology, chaired by BJP MP Nishikant Dubey.
Dubey subsequently emphasised the significance of AI, indicating that the focus of the discussions was on the nation’s readiness at a time when this technology is pivotal for defence, job creation, and overall progress.
Although MeitY has previously presented to the committee regarding the India AI Mission and broader developments in the sector, this session marked one of the initial occasions where the home, defence, and power ministries were specifically requested to outline their AI strategies.
These strategies included actions that the government is implementing to mitigate AI-related risks, as noted by Hindustan Times (HT).
“The committee has been keen to understand how different arms of the government are approaching AI, how it is being used, what safeguards are in place, and what the plans are for the future,” a person, requesting anonymity, told HT.
Officials also responded to questions from committee members about the role of AI in countering cyber fraud and misinformation, especially as deepfakes become harder to detect and more widely used in scams, the people cited above said.
The panel has been holding a series of such reviews over the past few months, having invited representatives from the financial sector to present their AI readiness a couple of months ago. According to one official, the committee routinely seeks written responses from stakeholders and uses these meetings to follow up with more detailed inquiries.
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Salesforce, the American CRM platform, has reduced its support staff from 9,000 to about 5,000 after deploying its new agentic service and support product, according to CEO Marc Benioff.
Speaking on a recent podcast, Benioff said Salesforce acted as “customer zero” for the tool, which has already handled about 1.5 million customer conversations. Human support agents conducted roughly the same number of interactions over the same period.
Benioff emphasised that AI is not just reducing costs but also boosting revenue. Salesforce had more than 100 million unaddressed leads built up over the last 26 years due to limited staffing, he revealed, adding that with its new agentic sales system, Salesforce is now contacting every lead, conducting more than 10,000 conversations per week.
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India has rapidly become a key hub for life sciences global capability centres (GCCs), with nearly half of the world’s top 50 life sciences companies establishing a presence in the country—most within the past five years, according to a new EY India report.
The report, Reimagining Life Sciences GCCs, highlighted how India’s GCCs have evolved from back-office support centres into strategic engines driving drug discovery, regulatory affairs, and commercial operations.
“This isn’t about cost arbitrage anymore, it’s about India becoming indispensable to the global R&D pipeline,” said Arindam Sen, partner and GCC Sector Lead – technology, media & entertainment and telecommunications, EY India. “Life sciences multinationals are embedding their most strategic, knowledge-intensive work here, making India the epicentre for life sciences innovation, compliance, and future growth.”
According to EY, Indian life sciences GCCs now manage integrated functions across clinical trials, pharmacovigilance, supply chain analytics, biostatistics, and enabling services such as finance, HR, IT, and data analytics.
The study shows that GCCs handle 70% of finance, 75% of HR, 62% of supply chain, and 67% of IT functions for their global firms. Core functions have also grown sharply: 45% in drug discovery, 60% in regulatory affairs, 54% in medical affairs, and 50% in commercial operations.
India’s rise as a GCC hub is driven by four key factors: policy support from central and state governments, a strong talent pool of over 2.7 million life sciences professionals, access to a mature ecosystem including CROs, universities, and startups, and widespread infrastructure with scalable Grade-A office spaces.Looking ahead, the report noted that leading life sciences GCCs are positioning themselves as “twins” of their global headquarters, co-owning innovation and accelerating outcomes. Sen added, “Their evolution will be defined by future capabilities, operating model transformation, and building agile, multi-disciplinary teams skilled in areas like generative AI, bioinformatics, and digital health.”
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