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Language providers grapple with AI and Gen Z disruptions

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The ALTO Where Leaders Meet spring conference, held in New York City this year, brought together global leaders in the language and educational travel industry to tackle some of the sector’s most pressing challenges – from navigating AI’s disruptive impact to managing intergenerational teams and rethinking leadership approaches.

Key themes running throughout the three-day event included leadership and feedback, sustainability, the integration of AI into education and operations, and the shifting workplace expectations of Gen Z employees.

Leadership workshops led by Tamsin Plaxton and Bill Benjamin encouraged participants to take a more empathetic and collaborative approach to managing teams, emphasising the importance of listening, clarifying, and co-creating solutions with staff – rather than defaulting to top-down problem solving.

These ideas were echoed by Gen Z expert and author Jonah Stillman, who highlighted the generation’s desire for more agile and personalised career experiences, as backed up by data.

“Gen Z is overwhelmingly interested in designing their own careers and career trajectories,” he said, underscoring the importance of offering timely, real-time feedback.

Unlike millennials, who sought purpose at work, Stillman noted, Gen Z is largely motivated by salary and benefits – and is quick to disengage if their needs aren’t met.

Gen Z is overwhelmingly interested in designing their own careers and career trajectories

Jonah Stillman, Tenkara AI

“They are a highly competitive generation,” he said. “A merit-based system, heavy in financial motivation, is an important formula for retaining Gen Z staff – otherwise they can engage in quiet quitting.”

One of the most talked-about additions to this year’s program was a new debate-format session track. The standout? A provocative “AI versus Human” debate, which examined the tensions and opportunities emerging at the intersection of automation and human expertise.

ICEF’s Tony Lee captured the mood of the session: “AI is likely the biggest thing we’ve had since the combustion engine, and it’s going to change everything. But it’s not going to change it tomorrow. Immediately, we can improve the way we work with one another and with AI.”

Reflecting on the tone of the conference, ALTO board member Selim Dervish said the event served as “a powerful reminder of the importance of open dialogue and the strength that comes from diverse viewpoints.”

“This year’s ALTO Conference in New York City has undoubtedly been one of our best yet,” said ALTO board member Leanne Linacre.

“The calibre of the professional development sessions was exceptional – each one felt like a world-class masterclass, thoughtfully tailored to the specific opportunities and challenges of our sector,” she added.

Meanwhile, born from a roundtable at the conference in New York, #PassportToPeople is a new global campaign launched by ALTO to spotlight the friendships, confidence, and cultural discovery students gain through language learning and study abroad.

The social media initiative invites students to share their stories and aims to showcase the personal impact of international education.

As AI and generational change reshape the sector, the message from ALTO’s spring conference was clear: successful leaders must remain adaptable, people-focused, and unafraid to embrace disruption.



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Are Chinese students losing interest in the ‘big four’?

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Once the world’s largest source of international students, China is no longer expected to fuel further student growth in the ‘big four’ destinations, according to predictions from Bonard Education shared in a recent webinar. 

“China is no longer the easy goldmine it once was”, Bonard senior research consultant, Su Su, told attendees, highlighting the “visible trend” of Chinese students choosing alternative options closer to home.  

The US has seen the most noticeable decline in Chinese enrolments, which broadly started across traditional destinations in 2020/21 and has continued in the US over the past five years, according to Bonard data.  

Amid the downturn in Chinese mobility to the US, India surpassed China as America’s largest sending country in 2023 and new government data has shown this gap continue to widen.

Source: BONARD

The UK, however, is bucking the trend and has witnessed continued modest growth in Chinese students since 2020, though this cohort’s visa approval rate saw a 6% year-on-year decline in 2024. 

Elsewhere, Canada experienced a 21% drop in Chinese visa approvals last year as the impact of the government’s study permit caps took hold, but university enrolment nevertheless remains stable, signalling the visa decline is concentrated in non-university level students.  

Meanwhile, Australia and New Zealand saw a modest rebound in Chinese enrolment in 2023/24, with Su maintaining that China was still a “pivotal” source market despite fluctuations.  

The waning dominance of China as a source market can partly be attributed to the state of the economy, with financial pressure becoming the most cited factor impacting study decisions, according to Bonard’s agent network.

“Middle class families are experiencing slower financial growth, and, as a result, are more economically conscious,” explained Su, fuelling a rise in shorter term English language courses as well as impacting the post-secondary sector. 

What’s more, China’s urban unemployment rate among 16-24-year-olds jumped to an all-time high of 19% last year, pushing career outcomes up the priority list for students and their families, said Su.  

Given the financial context, “families are determined to make every RMB count”, said Su, with more affordable Asian destinations becoming increasingly attractive in China.  

The PIE News has previously reported on the rise of intra-Asian mobility, with countries in the region increasingly seeing internationalisation as critical to sustaining economic growth, plugging workforce gaps and driving innovation.

In particular, the National Universities of Singapore and Hong Kong were highlighted as hitting the sweet spot by offering highly regarded international degrees at a lower price than traditional destinations – catering to families who still value prestige and the merits of an international education, but who are shopping “smarter”.  

Elsewhere, Japan, South Korea and Malaysia are on the rise, with the Japanese government pursuing an ambitious goal of attracting 400,000 international students by 2033 and Malaysia streamlining international admissions through a new centralised system.

But it’s not just affordability that is changing the landscape: perceived policy volatility “can shape perspective just as much as the price”, said Su, highlighting the damaging impact of Donald Trump’s erratic policy announcements in the US.  

“Recent headlines in the US are raising serious concerns among families, whether or not the policies are enacted,” Su warned. 

By comparison, despite some restrictions in the UK: “It feels more stable… agencies are describing the UK as the safest bet due to its clear communication of policies,” attendees heard.  

That being said, political environments tend to have a temporary impact on student decision-making, with agencies and institutions advised that now is the time to “adapt and rethink” rather than turning away from the Chinese market.  



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England updates Keeping Children Safe in Education to include AI, cybersecurity, and digital misinformation — EdTech Innovation Hub

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The Department for Education (DfE) has published the 2025 edition of Keeping Children Safe in Education (KCSIE), its statutory safeguarding guidance for all schools and colleges in England. The revised guidance, currently issued as a draft for information, is due to come into effect on September 1, 2025.

The update introduces several new references and expectations related to digital safeguarding, reflecting evolving risks around artificial intelligence, cyber-security, and online misinformation. These changes appear in Part Two of the document and are directed primarily at governing bodies, proprietors, and designated safeguarding leads.

Misinformation and conspiracy theories formally classified as online harms

Paragraph 135 of the 2025 guidance expands the DfE’s definition of harmful online content to include misinformation, disinformation, and conspiracy theories. These are now listed alongside existing risks such as pornography, racism, radicalization, self-harm, extremism, and online grooming.

The section emphasizes that technology is a significant component in many safeguarding and wellbeing issues and that children may be exposed to multiple risks simultaneously, both online and offline. The explicit addition of misleading and conspiratorial content signals a growing concern about its impact on children’s development, decision-making, and exposure to extremist ideas.

New guidance on AI use in education

Paragraph 143 introduces a direct link to the DfE’s product safety expectations for generative artificial intelligence in schools. While the KCSIE document itself does not prescribe how AI should be used, it highlights the need for appropriate filtering and monitoring systems when AI tools are accessible to students.

This addition aligns with broader departmental efforts to balance innovation in digital learning with safeguarding and data protection obligations.

Self-assessment tools for filtering and monitoring

In paragraph 142, the DfE recommends that schools and colleges use the ‘Plan Technology for Your School’ tool, an online resource that allows institutions to self-assess their filtering and monitoring infrastructure. The tool supports compliance with the DfE’s filtering and monitoring standards, which require schools to:

  • Identify and assign roles for managing digital safety systems

  • Review provisions annually

  • Block harmful content without disrupting teaching and learning

  • Implement effective monitoring strategies appropriate to their safeguarding needs

Cybersecurity standards added to support digital resilience

Paragraph 144 refers to the DfE’s cybersecurity standards for schools and colleges, which were developed in collaboration with the National Cyber Security Centre (NCSC). These standards outline the technical and procedural steps education providers should take to protect systems, data, and users from cyberattacks.

Recommended actions include regular backups, access control policies, secure configuration of devices and software, and procedures for responding to data breaches. The DfE urges institutions to periodically review their systems to ensure they remain resilient to emerging cyber threats.

Annual online safety review recommended

While not new, paragraph 145 reiterates the expectation that schools and colleges conduct an annual review of their online safety provision. This includes carrying out a risk assessment that reflects the specific threats facing their student population, especially those who are considered more vulnerable.

The guidance also points to free self-review tools such as 360safe and the LGfL online safety audit.

Additional changes unrelated to technology

While the 2025 update is primarily technical, it also includes broader safeguarding revisions such as:

  • Support for kinship care added to the role of Virtual School Heads (para 199)

  • Statutory status for attendance guidance (para 177)

  • Revised terminology aligned with the SEND Code of Practice (para 205)

  • Signposting to new RSHE and gender-questioning children guidance (paras 128, 204)

  • New resources such as Shore Space from the Lucy Faithfull Foundation (para 545) and safeguarding materials from the CSA Centre and The Children’s Society (Annex B)



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Threats to local school officials have nearly tripled, research finds : NPR

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When the school board in Florida’s Broward County defied Gov. Ron DeSantis’ ban on school mask mandates during the pandemic, some parents sent vitriolic emails and made veiled threats.

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When Sarah Leonardi filed to run for Florida’s Broward County School Board in 2019, she had no idea what she was getting into.

Leonardi won and took office in late 2020 in the middle of the pandemic. It was tumultuous. Gov. Ron DeSantis threatened to withhold school funding after the board defied his masking ban. Angry over mask mandates, some parents sent vitriolic emails and made veiled threats.

But as COVID rates began to ebb, new flashpoints emerged. In the fall of 2021, Leonardi chaperoned an elementary school field trip to a local bar and grill that happened to be gay-owned. Some conservative media ran with the story. New threats poured in.

“Some of them were like ‘You can’t outrun my Glock 9mm gun’ [and] ‘Take a dirt nap,’ ” Leonardi recalled in an interview with NPR. “One was like, ‘Sell that b**** as a sex slave to ISIS,’ which was oddly specific.”

Leonardi says she still receives threats when conservative media occasionally republishes the school field trip story.

“I’ll get an email or a phone call about it, just telling me what a horrific person I am,” she says.

Harassment and threats up 170% 

Leonardi’s experience captures how threats against local school officials across the U.S. have shifted and grown, according to researchers at Princeton University. They conducted what they say is the largest and most comprehensive study of its kind in the country. Princeton’s Bridging Divides Initiative interviewed Leonardi along with 38 other school board officials. They also surveyed more than 820 school board officials with a group called CivicPulse. Using open-source material, investigators documented threats and harassment against school officials from November 2022 through April 2023, and the same period two years later. They found such incidents rose by 170%.

Bridging Divides says some of the local cases corresponded with national attacks on diversity, equity and inclusion initiatives as well as on LGBTQ+ policies. Roudabeh Kishi, the project’s chief research officer, says the targets held a variety of political views.

“This isn’t really like a partisan issue,” she says. “We’re seeing really similar reports of experiences (on) all sides of the political spectrum.”

In addition to Leonardi, NPR interviewed six other current or former school board officials who said they had been targets of harassment or threats. They said the anger and distrust that developed during the pandemic helped fuel and shape future disputes over cultural issues.

“The pandemic started this conversation about what are individual freedoms,” says Alexandria Ayala, a former school board member in Florida’s Palm Beach County. “What can a government tell me to do or not do?”

A second “Civil War” in Gettysburg

Al Moyer, who’s now in his ninth year on the Gettysburg Area School Board in Pennsylvania, says battles over masking frayed relationships in the district. Then, in 2023, some people in the community became uncomfortable with a tennis coach who was transitioning to female and had used the girls locker room.

Moyer said one resident called a Republican board member who opposed renewing the coach’s contract a “Nazi” to her face. He says his wife lost friends over the controversy.

“Those two situations really caused a kind of second Civil War battle in Gettysburg,” Moyer says. “It was pretty ugly.”

School board members have to navigate fights over genuine issues, but increasingly they have to grapple with fake ones as well. Russell Devorsky, who recently retired after 14 years on a school board in suburban Waco, Texas, says false stories on social media sow confusion and fuel harassment. “I am consistently and constantly harangued with individuals saying, ‘Well, kids are dressing up like cats, and they have litter boxes in bathrooms,’ ” says Devorsky. “Even though there’s never been a school district that had that situation, people believe it.”

“Like pushing a wet rope up a hill”

Even ordinary issues — such as the construction of a new band hall — can be targets of misinformation, Devorksy says. He says there were false claims on social media that the hall wouldn’t be ready on time and that students wouldn’t have instruments. Trying to set people straight who consider comments on Facebook community pages authoritative is exhausting, Devorsky says. “It’s kind of like pushing a wet rope up a hill,” he says.

The Princeton researchers worry that harassment could drive some school board members to leave public service — which they are monitoring — or avoid engaging on controversial topics. But Sarah Leonardi, the one who took the students to the gay-owned restaurant, says she isn’t quitting because she feels like she’s still making a difference.

“Ultimately, I decided to move forward and run again,” Leonardi says. “That is just a sacrifice — or a vulnerability — I’m willing to accept for now.”



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