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IBM Cloud to Eliminate Free Human Support and Pivot to Self-Service and AI

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IBM Cloud will overhaul its Basic Support tier, transitioning from free, human-led case support to a self-service model starting in January 2026, according to emails accessed by The Register. 

Under the current basic support, which is provided at no cost with Pay‑As‑You‑Go or Subscription accounts, customers can “raise cases with IBM’s support team 24×7.” However, no guaranteed response times or dedicated account managers are included. 

According to an email sent to affected customers, this upcoming change means Basic Support users will lose the ability to “open or escalate technical support cases through the portal or APIs.” 

Instead, they will still be able to “self‑report service issues (e.g., hardware or backup failures) via the Cloud Console” and lodge “billing and account cases in the IBM Cloud Support Portal,” the media house reported. 

IBM encourages users to adopt its Watsonx-powered IBM Cloud AI Assistant, which was upgraded earlier this year. The company also plans to introduce a “report an issue” tool in January 2026, promising “faster issue routing.” Additionally, an expanded library of documentation will provide deeper self‑help content.

The internal message reassures customers that “This no‑cost support level will shift to a self‑service model to align with industry standards and improve your support experience.” Still, for those requiring “technical support, faster response times, or severity‑level control,” IBM advises upgrading to a paid support plan, with pricing “starting at $200/month”.

While IBM claims the move brings its support structure in line with industry norms, the article notes that hyperscale cloud providers such as AWS, Google Cloud, and Microsoft Azure already offer similar self‑service tiers, with extra value like community forums, advisor tools, and usage‑based optimisation, without such drastic cuts to human support, as per news reports.

The post IBM Cloud to Eliminate Free Human Support and Pivot to Self-Service and AI appeared first on Analytics India Magazine.



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TCS to Develop AI-Powered Financial System for Odisha Govt

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Tata Consultancy Services (TCS) has been selected by the Odisha government to design and implement Integrated Financial Management System (IFMS) 3.0, an AI-enabled, cloud-native platform to modernise the state’s public finance management.

The new system will automate Odisha’s finance workflows using microservices-based architecture and integrate TCS’s AI Workbench (AIWB), which supports AI/ML projects across development, monitoring, and retraining.

Features will include AI-driven analytics, multilingual chatbot support, and automated service desk functions to improve efficiency and user experience.

Key features of IFMS 3.0 include a user-friendly interface for easier navigation, real-time integration of financial data across departments, advanced reporting and analytics tools, stronger security protocols to ensure compliance, and mobile accessibility that enables users to manage financial operations on the go.

TCS has partnered with Odisha since 2005, beginning with the state’s Treasury Management System, followed by IFMS and IFMS 2.0. This third-generation upgrade aims to provide real-time visibility, enhance data accuracy, and streamline processes across budgeting, expenditure, revenue, and accounts management.

“With real-time financial visibility, enhanced precision, and a future-ready architecture, this platform will empower Odisha to deliver more effective public services to its citizens,” Girish Ramachandran, president, growth markets and public services, TCS said.

“With AI-assisted insights and intuitive workflows, IFMS 3.0 will allow officials to monitor programs in real time, accelerate reporting, and make confident, data-driven decisions,” Tej Paul Bhatla, VP, public services, TCS said.

This initiative is part of TCS’s broader role in India’s digital transformation. For nearly six decades, TCS has been a technology partner to government programs, helping digitise services such as passport issuance, defence pensions, health insurance, and public financial systems. Nearly seven out of ten Indians use TCS-supported services daily.

The post TCS to Develop AI-Powered Financial System for Odisha Govt appeared first on Analytics India Magazine.



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6 in 10 Firms Expect AI to Act as Teammate or Supervisor to Other AI Systems by Mid-2026: Capgemini Report

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Nearly six in 10 enterprises expect AI to function as a team member or supervisor for other AI systems within 12 months, according to the latest annual study from the Capgemini Research Institute.

The report, titled ‘Harnessing the Value of AI: Unlocking Scalable Advantage’, also mentions that the adoption of generative AI is outpacing organisational readiness, which is sparking challenges in cost, governance, and workforce adaptation. 

The findings further reveal that one-third of organisations are now fully or partially scaling generative AI, compared with just 6% in 2023, a five-fold surge in two years.

About 93% of the survey companies said they are either piloting, deploying, or enabling AI capabilities in 2025, with sectors such as telecom, consumer products, and ae

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OpenAI Expands Beyond ChatGPT With New Jobs Platform, AI Skills Certification

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OpenAI is moving into the hiring and training space with the launch of a Jobs Platform and new AI Certifications, aiming to connect millions of workers with employers and reshape how companies hire AI-savvy talent.

The company stated that the OpenAI Jobs Platform will serve as a marketplace where businesses can find workers trained in AI, while job seekers can showcase their verified skills. Unlike traditional hiring platforms, it will cater not only to large corporations but also to local businesses and governments looking for AI talent.

OpenAI is collaborating with a diverse network of partners for the same, including Walmart, John Deere, Boston Consulting Group, Accenture, Indeed, Texas Association of Business, Bay Area Council and Delaware Governor’s Office.

Meanwhile, OpenAI Certifications builds on the free OpenAI Academy, which has already reached over two million learners. OpenAI plans to certify 10 million Americans by 2030 in AI fluency, from basic workplace use to advanced prompt engineering. 

Preparation and testing will take place inside ChatGPT itself. Walmart, the world’s largest private employer, is among the launch partners.

“At Walmart, we know the future of retail won’t be defined by technology alone—it will be defined by people who know how to use it,” John Furner, CEO of Walmart US, said in a statement.

The company says that the aim is to give more people economic opportunities as AI transforms work. “It’s all about being intentional about the kind of future we want to build,” the statement read, adding that the focus is on making AI literacy accessible and useful for both workers and employers.

The initiatives are also a part of OpenAI’s commitment to the White House’s AI literacy push. With hundreds of millions already using ChatGPT weekly, OpenAI believes its next big move lies in jobs and skills territory traditionally dominated by hiring and training platforms.

The post OpenAI Expands Beyond ChatGPT With New Jobs Platform, AI Skills Certification appeared first on Analytics India Magazine.



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