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How Small and Mid-Sized Businesses Are Boosting Productivity With AI

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Most tech-savvy observers understand that AI is transforming large enterprises across functions such as customer service, HR, and the supply chain. Chatbots and virtual assistants are now powered by large language models (LLMs) that respond to nearly any natural-language query.

These models are trained on business-specific data to provide targeted, accurate answers.

But AI isn’t just making a splash at big corporations: a new generation of everyday business hardware and operating systems is putting AI in the hands of business owners of all sizes, with applications across a wide range of business functions.

Business computing systems for the AI era

Andrew Wan, product manager at MSI, has a front-row seat to the transformative impact of AI across industries. He explains that what was once a buzzword is now a practical, everyday tool. In fact, 91% of SMBs that have adopted AI say it’s driven measurable revenue growth, according to a survey of 3,350 business leaders from Salesforce.

For example, in marketing, AI is powering smarter, more personalized campaigns. Content teams are creating, tweaking, and repurposing material at incredible speeds. Meanwhile, in law, AI is cutting down the time needed for research and contract reviews.

The classroom and the clinic are also seeing significant benefits. In education, AI is making learning more flexible, while In healthcare, AI is improving diagnoses and patient care. Across fields, AI boosts productivity and enables people to focus on the work that really matters.

AI-ready computing hardware

Many business owners have questions about the suitability of their legacy systems in this new AI era. According to Wan, MSI’s latest technology is designed to help everyday business users take full advantage of AI. The Cubi NUC AI+ 2M, for example, include the next-generation Intel® Lunar Lake processors, featuring on-chip NPU and GPU cores which provide efficient, on-device AI computing. These compact systems also include Microsoft Copilot+, an AI-powered assistant designed to help teams work smarter.

And it’s not just enthusiasts leveraging AI: 27% of SMBs have “significantly accelerated” tech spending because of AI needs, with another 35% “slightly accelerating” their investments — underscoring why on-device NPUs and GPUs are so critical.

MSI’s new desktop models also come with Windows 11 Pro pre-installed, offering businesses a smoother upgrade path from Windows 10 as Microsoft’s October migration deadline looms.

A real business impact

AI is already improving productivity and business outcomes at many organizations. Early adopters in small and mid-sized businesses are seeing real gains by automating repetitive workflows that free up valuable time and resources.

“We’re hearing about tangible improvements in productivity, customer satisfaction, and even employee engagement as teams are empowered by technology that supports their goals,” Wan said.

Although AI has already had a profound impact on businesses, Wan believes we’ve only scratched the surface of its potential. Over the next year, he expects AI to become even more embedded in everyday workflows, especially through smart devices that offer real-time insights while keeping data private and secure.

“Fast forward five years, and AI won’t just be a helpful tool — it’ll be at the heart of how businesses run,” he said. “It’ll shape strategies, spark new revenue ideas, and open doors to ways of working we haven’t even imagined yet. The companies that start laying the groundwork now with AI-friendly systems will be the ones setting the pace in this smarter, more connected future.”

AI for good

Of course, for all of the opportunities AI affords businesses, there are also a number of risks to watch out for. Wan says MSI is committed to responsible adoption of AI, and its suite of AI-powered computing products have been designed with sustainability in mind.

“We’ve built in a three-year Advance Replacement Warranty, which means virtually zero downtime,” Wan said. “And by focusing on energy-efficient design, we’re helping businesses reduce their environmental footprint while embracing the future of work.”

“As we build toward a more intelligent future, we believe it’s just as important to build a more sustainable one,” Wan said.

Find out how MSI’s suite of computers can help your business thrive in the new era of AI.

This post was created by Insider Studios with MSI.





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Capgemini acquires India-based WNS for $3.3 billion to boost AI business services – Firstpost

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Capgemini expects the deal to be closed by the end of 2025 and be immediately accretive to its revenue and operating margin

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France’s Capgemini has agreed to buy technology outsourcing firm WNS for $3.3 billion in cash to expand the range of AI tools it offers for companies, the IT services group said on Monday.

The deal equips Capgemini to create a consulting business service focused on helping companies improve their processes and cost efficiency with the use of artificial intelligence, namely generative AI and agentic AI, which it expects to attract significant investments.

The purchase price translating to $76.50 per WNS share represents a 17% premium compared to their last closing price on July 3 and does not include WNS’s financial debt, Capgemini said.

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Its interest in India-based WNS, whose services include business process outsourcing and data analytics, was first reported by Reuters in April.

“WNS brings … its high growth, margin accretive and resilient Digital Business Process Services … while further increasing our exposure to the US market,” Capgemini CEO Aiman Ezzat said in a press statement.

WNS’s customers include large organizations such as Coca-Cola, T-Mobile and United Airlines.

On a conference call with media and analysts, Ezzat said the acquisition would immediately create cross-selling opportunities between the two companies, mainly in the U.S. and Britain.

Capgemini expects the deal to be closed by the end of 2025 and be immediately accretive to its revenue and operating margin.

However, its shares fell around 5% following the news, the biggest losers on Europe’s benchmark STOXX 600 index as of 1024 GMT, with Morgan Stanley analysts saying the deal would limit its balance sheet flexibility while not having a major impact on financials.

Some investors are also concerned that Gen AI could impact the typically staff-intensive business process outsourcing (BPO) market, which could bite into Capgemini’s revenues and expose it to new competition, the analysts said in a research note.

“We expect investors to be able to see the opportunity that could come from disrupting BPO with Gen AI but think some evidence will be needed to convince the market WNS is the right vehicle,” they added.

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Business Brief this week: A stampede, a gold rush, and an AI arms race

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Good morning. This week’s AI for Good Summit in Geneva is showing how the technology’s innovations are also pushing global alliances into unfamiliar territory. That’s in focus today – along with this year’s Calgary Stampede and a gold rush that’s obscuring an inconvenient truth about Canada’s exports.

Up first

In the news

M&A: Globalive chair eager to apply past experience as consortium closes takeover of Wealth One Bank

Innovation: Canadian companies advance digital twin technology, despite lagging adoption at home

Auto analysis: The tale of the Agnelli family’s two contrasting car companies, Ferrari and Stellantis

On our radar

Tomorrow: Ahead of the July 9 deadline set by Trump for countries to strike trade deals with the U.S., the president said the White House would begin sending letters over the weekend to countries in batches of 10 to notify them of the tariff rates they can expect.

This week: The Calgary Stampede, which opened on Friday and runs through July 13, is known for many things: rodeo, pancakes and denim as far as the eye can see. But its real currency is connection. For 10 days, every bar and rooftop patio in the city is turned into a pop-up boardroom.

This year’s edition lands at an uneasy moment. Alberta’s energy sector has big wins to toast – LNG exports have begun from the West Coast, the long-delayed Trans Mountain pipeline is pumping and Ottawa is suddenly talking about Canada as an “energy superpower.” The city’s mood is buoyant. But a cautious kind of buoyancy, if there can be such a thing: Political uncertainty still looms large, from Mark Carney’s early tenure in Ottawa to the underwhelming response to Alberta’s proposed new pipeline.

On the books: Earnings and economic events are light, but Canada’s recent trade report is a reminder of how hard domestic exporters are being hit as Carney presses for a tariff-free deal with the U.S.


Open this photo in gallery:

Minister of Artificial Intelligence and Digital Innovation Evan Solomon on Parliament Hill June 19.PATRICK DOYLE/The Canadian Press

In focus

How global forces have shaped Canada’s priorities

The UN’s AI for Good summit this week is revealing how countries are racing to build sovereign computing infrastructure that is reliant on foreign investment.

In an attempt to capitalize on the economic promise of artificial intelligence, Western governments are investing in domestic data centres, drafting AI rules, and striking deals with countries that, less than a decade ago, might have faced sharper scrutiny.

By turning to investors such as Saudi Arabia, critics warn that attempts to reduce reliance on U.S. tech giants risk entrenching new forms of dependence on states with close ties to China and deeply contested human rights records.

Both Canada and the U.S. have set aside recent ruptures over human rights in favour of strategic and economic interests.

Canada’s 2018 standoff – sparked by then–foreign affairs minister Chrystia Freeland’s criticism of Saudi Arabia’s arrest of women’s rights activists – formally ended in 2023 when the two governments restored ties on the basis of “mutual respect and common interests.”

For the U.S., Russia’s invasion of Ukraine heightened the need for oil market stability and stronger regional alliances, prompting Washington to re-engage with Riyadh despite earlier condemnations of the kingdom’s role in the murder of Washington Post journalist Jamal Khashoggi. (During his first presidential campaign, Joe Biden pledged to make Saudi Arabia “pay the price” and called the country a “pariah” with “very little social redeeming value.”)

Human-rights advocates have remained critical of the UN for inviting Saudi officials to the AI summit – and concern remains over Riyadh’s expanding ties with China, which include co-operation on data centres, chip development and surveillance technologies that could complicate Western efforts to build secure, independent AI systems.

In May, President Donald Trump signed a US$600-billion strategic agreement with Saudi Arabia, including more than US$40-billion earmarked for artificial intelligence and related infrastructure.

Canada, too, is open to discussions with Saudi Arabia to support domestic data-centre expansion. In a recent interview with The Globe’s Joe Castaldo and Pippa Norman, federal AI minister Evan Solomon said Ottawa is in search of “pockets of capital” to help build sovereign capacity, while insisting any agreements would be pursued with “eyes wide open” and preserve Canadian oversight.

“Diplomatic ties and investment does not mean you agree with governments,” he said. “We can’t look at AI as a walled-off garden. Like, ‘Oh, we cannot ever take money from X or Y.’”

Ottawa’s openness was underscored last week when Castaldo reported that U.S. data-centre firm CoreWeave Inc. will soon operate a site in Cambridge, Ont., with Canadian AI startup Cohere Inc. – backed by $240-million from a federal fund – as a customer.

British-Canadian AI guru Geoffrey Hinton, who is presenting tomorrow, told The Globe he planned on telling Solomon that Canada needs to regulate AI when the two met last week. But he acknowledged a trade-off.

“The big problem is that unless you can get international agreements, countries that don’t regulate will have an advantage over countries that do. That’s the same for exploiting natural resources.”

It’s just one issue for Canada to tackle as it navigates the contradictions of a sovereignty strategy built on foreign capital, no clear regulatory framework and a bit of moral flexibility.


Charted

What the golden shine is hiding

Canada’s trade deficit with the world narrowed in May from a record high the previous month.

But tariffs continued to weigh on exports to the United States – and the rise in prices for gold skewed the picture.

Canada’s trade deficit with the world – in very technical terms according to The Globe’s Jason Kirby, “a measure of how much more stuff we buy from other countries than sell to them” – fell to $5.9-billion in May from a record high of $7.6-billion in April.

But after stripping out imports and exports of the gold category, Kirby observes, Canada’s trade deficit widened to $10.3-billion.


Bookmarked

On our reading list

Bednar: If a toaster burns you, you can sue. But if Big Tech burns you, you’re out of luck.

Keller: Trump has yet to kill the golden goose that is the U.S. economy. But he’s working on it.

Hirsch: To increase defence spending, Canada must cut deeper, tax harder and borrow more – all at once.


Morning update

Stock markets were mixed amid confusion as U.S. officials flagged a delay on tariffs but failed to provide specifics on the changes. Wall Street futures were in negative territory while TSX futures pointed higher.

Overseas, the pan-European STOXX 600 was up 0.34 per cent in morning trading. Britain’s FTSE 100 edged higher 0.13 per cent, Germany’s DAX gained 0.77 per cent and France’s CAC 40 rose 0.25 per cent.

In Asia, Japan’s Nikkei closed 0.56 per cent lower, while Hong Kong’s Hang Seng slipped 0.12 per cent.

The Canadian dollar traded at 73.19 U.S. cents.



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Cambridge Judge Business School Executive Education launches the AI Leadership Programme in collaboration with Emeritus

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The programme explores future-focused AI strategies and frameworks to foster innovation, accelerate organisational growth and build resilience.

CAMBRIDGE, England, July 7, 2025 /PRNewswire/ — Cambridge Judge Business School Executive Education announces the launch of its four-month Cambridge AI Leadership Programme. This programme equips leaders with both strategic insights and practical knowledge to harness AI for business transformation. Launched in collaboration with Emeritus, a global leader in making high-quality education accessible and affordable, enrolment is now open for a September 2025 start.

Artificial intelligence (AI) is transforming industries, and organisations are eager to understand and leverage its full potential to enhance efficiency, drive innovation and stay competitive. According to Forbes, 68% of employers consider AI to be crucial for future success. However, many AI projects fail due to a lack of strategic leadership and integration. The Cambridge AI Leadership Programme helps participants navigate the complexities of AI adoption, identify scalable opportunities and build a strategic roadmap for successful implementation.

Through a blend of in-person and online learning modules, participants will develop an understanding of AI concepts, applications and best practices to enhance decision-making skills as well as examine digital transformation and ethical AI governance. They will engage directly with world-renowned Cambridge faculty, industry experts and global peers while immersing themselves in the rich Cambridge ecosystem. By the end of the programme, participants will be prepared to implement AI strategies that deliver operational excellence and long-term organisational success.

“AI is a transformative force reshaping business strategy, decision-making and leadership. Senior executives must not only understand AI but also use it to drive business goals, efficiency and new revenue opportunities,” says Professor David Stillwell, Co-Academic Programme Director. “The Cambridge AI Leadership Programme offers a strategic road map, equipping leaders with the skills and mindset to integrate AI into their organisations and lead in an AI-driven world.”

“The Cambridge AI Leadership Programme empowers decision-makers to harness AI in ways that align with their organisation’s goals and prepare for the future,” says Vesselin Popov, Co-Academic Programme Director. “Through a comprehensive learning experience, participants gain strategic insights and practical knowledge to drive transformation, strengthen decision-making and navigate technological shifts with confidence.”

The programme is designed for senior leaders looking to lead transformation, unlock new revenue opportunities and integrate AI technologies into business operations effectively. It bridges the critical gap between technology and business strategy, preparing leaders to achieve AI-driven business goals.

“We are delighted to collaborate with Cambridge Judge Business School Executive Education to help senior leaders deepen their understanding of AI’s strategic applications and build foresight to balance innovation while managing risk,” says Mike Malefakis, President of University Partnerships at Emeritus. “Through blended learning, the Cambridge AI Leadership Programme enables participants to leverage AI tools and strategies for business optimisation and growth.”

The Cambridge AI Leadership Programme starts on 22 September 2025. For more information and to apply, please visit the programme website.

About Cambridge Judge Business School

Cambridge Judge Business School leverages the power of academia for real-world impact to transform individuals, organisations and society. Since 1990, Cambridge Judge has forged a reputation as a centre of rigorous thinking and high-impact transformative education, situated within one of the world’s most prestigious research universities and in the heart of the Cambridge Cluster, the most successful technology entrepreneurship cluster in Europe. In the Research Excellence Framework (REF) 2021, Cambridge Judge placed first in the Times Higher Education rankings for Business and Management Studies in the United Kingdom. Ninety-four per cent of Cambridge’s overall REF submissions were rated as “world leading” or “internationally excellent”, demonstrating the major global impact that Cambridge Judge researchers are making on society. Cambridge Judge pursues innovation through interdisciplinary insight, entrepreneurial spirit and collaboration. Cutting-edge research is rooted in real-world challenges, and students and clients are encouraged to ask excellent questions to create real-world change. Undergraduate, graduate and executive programmes attract innovators, creative thinkers, thoughtful and collaborative problem-solvers as well as current and future leaders, drawn from a huge diversity of backgrounds and countries.

About Cambridge Judge Business School Executive Education

Cambridge Judge Business School Executive Education offers a wide range of open-enrolment and customised programmes that will test, challenge, encourage and inspire you. We will help you embrace the knowledge and skills you need – to grow in confidence and to evolve and adapt. Get ready to lead purposefully, manage effectively and innovate in an increasingly complex future.

About Emeritus

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, organisations and governments worldwide. It does so by collaborating with more than 80 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus’s short courses, degree programmes, professional certificates and senior executive programmes help individuals learn new skills and transform their lives, companies and organisations. Its unique model of state-of-the-art technology, curriculum innovation and hands-on instruction from senior faculty, mentors and coaches has educated more than 350,000 individuals across more than 80 countries. For more information, please visit https://emeritus.org.

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