IBM Cloud will overhaul its Basic Support tier, transitioning from free, human-led case support to a self-service model starting in January 2026, according to emails accessed by The Register. 

Under the current basic support, which is provided at no cost with Pay‑As‑You‑Go or Subscription accounts, customers can “raise cases with IBM’s support team 24×7.” However, no guaranteed response times or dedicated account managers are included. 

According to an email sent to affected customers, this upcoming change means Basic Support users will lose the ability to “open or escalate technical support cases through the portal or APIs.” 

Instead, they will still be able to “self‑report service issues (e.g., hardware or backup failures) via the Cloud Console” and lodge “billing and account cases in the IBM Cloud Support Portal,” the media house reported. 

IBM encourages users to adopt its Watsonx-powered IBM Cloud AI Assistant, which was upgraded earlier this year. The company also plans to introduce a “report an issue” tool in January 2026, promising “faster issue routing.” Additionally, an expanded library of documentation will provide deeper self‑help content.

The internal message reassures customers that “This no‑cost support level will shift to a self‑service model to align with industry standards and improve your support experience.” Still, for those requiring “technical support, faster response times, or severity‑level control,” IBM advises upgrading to a paid support plan, with pricing “starting at $200/month”.

While IBM claims the move brings its support structure in line with industry norms, the article notes that hyperscale cloud providers such as AWS, Google Cloud, and Microsoft Azure already offer similar self‑service tiers, with extra value like community forums, advisor tools, and usage‑based optimisation, without such drastic cuts to human support, as per news reports.

The post IBM Cloud to Eliminate Free Human Support and Pivot to Self-Service and AI appeared first on Analytics India Magazine.

Source link

Neo4j has launched Infinigraph, a new distributed graph database architecture designed to run both transactional and analytical workloads in one system at 100TB+ scale. 

The platform enables enterprises to store and analyse billions of relationships and run thousands of concurrent queries in real-time. It supports use cases such as embedding tens of millions of documents as vectors for context-aware assistants, global fraud detection, large product catalogues, and compliance analysis.

By merging operational and analytical workloads, Infinigraph addresses the long-standing challenge of data silos. Enterprises often run separate transactional and analytical systems, leading to cost overheads and delays. Neo4j claims its approach removes ETL pipelines, sync delays, and redundancy.

“Infinigraph sets a new standard for enterprise graph databases: one system that runs real-time operations and deep analytics together, at full fidelity and massive scale,” Sudhir Hasbe, president of technology at Neo4j, said in the press release.

Customers such as Intuit and Dun & Bradstreet are already exploring its potential. Chad Cloes, staff software engineer at Intuit, said in the statement that the company needs to scale without compromising performance, adding that Infinigraph could help meet those demands.

The company claims that the system introduces sharding to distribute property data across cluster members while maintaining the graph’s logical integrity. Key benefits include horizontal scaling beyond 100TB, embedding billions of vectors, high availability through autonomous clustering, and cost flexibility with separate billing for compute and storage.

Infinigraph is available in Neo4j’s Enterprise Edition and will be rolled out soon to AuraDB, its cloud-native platform.

The post Neo4j Launches Infinigraph for 100TB+ Unified Graph Workloads appeared first on Analytics India Magazine.

Source link

Source link