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Google Adds AI-Powered Local Business Calling to Search

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Google is expanding its artificial intelligence capabilities in Search by rolling out a new, free feature that lets it call local businesses on the user’s behalf to do things like check pricing and make reservations.

The agentic AI tool, which is being rolled out in 45 U.S. states, is designed to help users accomplish tasks faster by eliminating the need for them to make routine phone calls themselves.

“To help you get even more done, we’re now bringing a new, agentic capability directly into Search: AI-powered calling to local businesses,” Robby Stein, vice president of product, Google Search, wrote in a Wednesday (July 16) company blog post. “From pet grooming to dry cleaning needs, Search can now call businesses to get pricing and availability information on your behalf — without you needing to pick up the phone.”

The automated call feature is rolling out to users and businesses in the United States — except in Indiana, Louisiana, Minnesota, Montana and Nebraska, according to a support page.

Subscribers to Google AI Pro and AI Ultra will have higher limits, the blog post said.

Google has been on a tear to add AI capabilities to Search, as AI chatbots such as ChatGPT and Perplexity siphon off search traffic. Meanwhile, OpenAI is reportedly developing an AI-powered web browser to challenge Google Chrome, which produces 75% of Google’s ad revenue.

Earlier this month, Perplexity unveiled its new web browser, called Comet. It lets users ask questions, do tasks and carry out research — all in one user interface. The browser features an assistant that can conduct more robust research on behalf of users, such as comparing insurance plans.

See also: Google Could Face New Search Oversight From UK Watchdog

How Automated Calling Works

To use automated calling, users start by searching for local businesses such as “pet groomers near me,” the blog post said. Once Google displays the results, a horizontal bar appears above the list labeled, “Have AI check pricing.”

The user answers a few questions, such as what type of pet is involved, what services are needed and when, how the user wishes to get updates (text, email or both) and the user’s location. Google writes a summary of the request for the user to double-check, and then the user clicks “Submit.”

Google will then get information from different local businesses to canvas pricing and other data. It will send the options to the user.

The feature lets Google Search call local businesses to book appointments, check restaurant wait times, and confirm pricing and availability of services, the support page said. If a local business like a restaurant uses an online booking partner, Google can use that as well.

However, it is not clear whether Google Search will expand its capabilities to handle other types of questions, like asking about the dress code or restaurant ambience. A Google spokesperson told PYMNTS that users must currently choose from pre-selected options. For example, for pet grooming, service options include “bath” or “nail trimming.”

Google will avoid calling a business late at night or early in the morning, per the support page. Calls will be monitored and recorded for quality control. Moreover, local businesses that do not wish to receive automated calls from Google Search can opt out.

In his blog post, Stein also announced that Google is bringing its most powerful AI model, Gemini 2.5 Pro, to AI Mode in Google Search to subscribers of its AI Pro and AI Ultra plans. This model is equipped with advanced reasoning, math and coding skills.

Google is adding “Deep Search” to AI Mode as well. Available to subscribers, this capability uses deep research skills to perform hundreds of searches, knit together the information and generate a report with full citations in minutes, the blog post said.

Subscribers getting these new AI Mode features, which started this week, are those who opted into the AI Mode experiment in Google Labs.

For all PYMNTS AI coverage, subscribe to the daily AI Newsletter.

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New minor in artificial intelligence available for all W&M undergraduates – W&M News

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The following story originally appeared on the website for W&M’s School of Computing, Data Sciences and Physics. – Ed.

William & Mary has officially launched a new minor in artificial intelligence (AI), giving students the tools to apply AI in their respective fields.

Offered through the School of Computing, Data Sciences & Physics, the AI minor emphasizes not just technical skills, but also ethical responsibility and broad, interdisciplinary applications.

“AI is no longer just for computer scientists, it’s transforming art, history, law, business – practically every discipline,” said Doug Schmidt, dean of the School of Computing, Data Sciences & Physics. “The minor is designed to complement any major at William & Mary, giving students the fluency to apply AI in their own disciplines while bringing in perspectives on ethics, culture, and human impact that technical fields desperately need.”

The curriculum is designed to provide both hands-on experience with AI systems and the critical tools to question how those systems should be used. Lessons on privacy, equity and the broader impact of AI are woven into every course, providing students with problem-solving skills, exposure to real-world applications and insight into AI’s strengths and limitations.

Tucker Peters ’28, a finance major and president of the W&M AI Club, understands the importance of students learning how to apply AI, regardless of their major.
                                   
“The AI minor gives undergraduates the chance to pair William & Mary’s historic liberal arts education with the cutting edge of technology, preparing them to lead and innovate in their fields,” said Peters.

As the field of AI is rapidly evolving, the program was built with adaptability at its core. Faculty will continuously refresh course content to reflect the latest tools and practices, while students will develop the resilience and flexibility to navigate a landscape where innovation is constant.

Foundation for things to come

Schmidt described the minor in AI as a foundation for future academic pathways, including potential B.A. and B.S. degrees in AI as well as graduate-level programs. The aim, he said, is to create multiple avenues for students to gain fluency in AI and apply it across a wide range of careers.

“Graduates of these programs won’t just be prepared to work in AI-driven industries, they will be prepared to lead, question and innovate in ways only William & Mary graduates can,” said Schmidt.

To learn more about the new minor in AI check out https://cdsp.wm.edu/ai/ or email cdsp-ai@wm.edu.



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Google, Microsoft, Apple, Meta, quantum technology, Finance

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SOUTH BEND, Ind. (WNDU) – Last week we talked about the newest updates in A.I. technology regarding Google, Meta (Facebook/Instagram), quantum technology, and in finance.

Since then, we’ve received updates regarding Google, Microsoft, Apple, Intel, Meta (Facebook/Instagram), quantum technology, and finance.

Android pushed new AI writing tools in Bboard for tone suggestions, rewrites and grammar on Sept. 3, which rollout depends on devices with Gemini Nano v2+.

On that same date, a Pixel Feature Drop broadened rollout and added Buds/Watch updates; with coverage noting AI-assisted audio and suggestions.

ChatGPT or OpenAI announced parental controls on Sept. 2, with routing sensitive chats to specialized reasoning models, including mainstream coverage, also highlighting teen-safety updates.

Branch conversation arrived on the web on Sept. 4, allowing you to fork a chat from any message. And a research explainer was published on Sept. 5, on why LLMs hallucinate.

Microsoft 365 Personal (with Copilot) is now free for one years to all U.S. college students as of Sept. 4, then 50%, and claimable through Oct. 31.

Bloomberg reports that Apple is planning an AI-powered web search effort for Siri, targeting a launch next year.

Meta (Facebook/Instagram) Engineering outlined a new ML notification-ranking framework for Instagram on Sept. 2, to cut spammy pings, and diversity outreach.

Meta also highlighted protections for teen in AI chat experiences, alongside OpenAI.

IonQ announced a new materials breakthrough on Sept. 4; that breakthrough being quantum-grade synthetic diamond films, compatible with common substrates, aimed at scalable quantum networking hardware.

Citi rolled out two AI-powered advisory platforms in its wealth division (in-house built) on Sept. 2.

New York Fed analysis reports that businesses increased AI use over the past year on Sept. 4, but few report AI-driven layoffs so far.

According to an industry survey recap (FICO via Fortune), tech leaders say responsible AI is now the gating factor to unlock value.

Stay up to date on local news with WNDU on-air and online. Be sure to download the 16 News Now App and follow our YouTube page as we continue to bring you the latest coverage on this developing story.



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Ohio launches new artificial intelligence public safety reporting app – Ohio

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(The Center Square) – Ohio is turning to artificial intelligence to help the public report suspicious activity and potential threats of violence.

In the wake of the Wednesday assassination of conservative activist Charlie Kirk and the June killing of a Minnesota lawmaker, the state launched the new Safeguard Ohio app Friday.

It’s the country’s first criminal justice tip-reporting app to use artificial intelligence in a new way.

“Events that threaten the safety of Ohioans can be hard to predict, but they can be prevented with help from timely, detailed tips from the public,” Gov. Mike DeWine said. “This new app simplifies the process to get information to law enforcement quickly and conveniently.”

The app, developed by Ohio Homeland Security and private partner Vigiliti, uses artificial intelligence to encourage users to provide as much information as possible to law enforcement.

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Users can upload video, audio and photos and remain anonymous.

Ohio’s previous online reporting system required people to fill out a form.

Information submitted to the app is reported in real time to the Statewide Terrorism Analysis and Crime Center, where analysts are expected to immediately review information and notify law enforcement authorities.

There are eight categories of tip-reporting, including drug-related activity, human trafficking, terrorism, school threats and crimes against children.

“The AI-infused prompts are essential components of this new system,” said Mark Porter, OHS executive director. “We will get the high-quality intelligence we need to act on a tip through this new system. The AI is trained to keep asking questions until the person reporting says they have no more information about the incident.”

After reporting, users will receive a unique QR code specific to that incident that allows for follow-up information. The app can also take reports in 10 languages.

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“One of the best attributes of this new system is the ability to upload video and photos,” Andy Wilson, director of the Ohio Department of Public Safety, said. “More and more people these days – especially our younger generation – don’t like to talk on the phone. This new reporting method will result in more detailed information being shared with the authorities.”



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