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Five Principles That Turn Pilots into Business Value

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Kristina Colson

Nearly every headline, vendor pitch, and business strategy conversation is about AI. You’re not imagining it. All business leaders are under pressure to do something with AI.

Yet most organizations are still struggling to gain traction and turn pilots into real business impact. A Boston Consulting Group report from October 2024 found that 74% of companies are struggling to show tangible value from AI and move beyond proofs of concept, and a recent survey by MIT suggests the trend continues in 2025. We see the same challenge first-hand with the companies we work with every day.

The issue isn’t the technology. It’s that most organizations haven’t built the readiness or capabilities to use it effectively.

For the past several years, we’ve worked alongside a range of companies within Iowa and beyond as they’ve begun their AI journey. Here are five principles we’ve found most critical to setting organizations up for success with AI.

1. Solve Real Problems, Not Trendy Ones

It’s tempting to chase what others in the industry are doing, but AI isn’t one-size-fits-all. It needs to fit your specific workflows, your data, and your goals. Ask things like: “Where are we bottlenecked?” “What slows our teams down?” or “What insights are we missing that could improve our outcomes?”

The highest impact comes from eliminating operational bottlenecks, something we consistently see in our own work. Target the points where relieving pressure unlocks time and efficiency.

2. Start with the Data You Already Have

You don’t need “perfect data” to begin using AI effectively. While clean, structured data is critical for certain types of AI work, like unsupervised machine learning or forecasting, gen AI tools (like ChatGPT or Claude) excel at handling imperfect and incomplete inputs – think emails, transcripts or service notes. 

By starting quickly rather than worrying about clean data, you’ll learn which gaps really matter and where targeted data cleanup is worth further investment and time.

3. Balance Responsibility with Efficiency

AI works best when it enhances human potential, not when it blindly replaces it. It can process data quickly, reduce cognitive load, and eliminate repetitive tasks, but it doesn’t understand your customer relationships, your team dynamics, or the ethical implications of its output.

Ensure you balance responsibility with efficiency by asking critical questions like: “What are the consequences of exposing this data to AI?” “Are we making life easier for teams, or quietly burdening them with more uncertainty?” or “What are the potential risks to our business or others?”

The best use of AI enhances your team, keeps humans in the loop, and maintains transparency with customers and partners.

4. Use Proven Tools Before Building Custom

Most organizations don’t need to train their own model to see real impact within their business.  

Organizations like OpenAI, Anthropic, Google and others are investing heavily in making their LLMs better every day and you can build on that progress directly. 

Many problems are already solved and existing AI tools can often be adapted quickly. Take language: your organization might use jargon or acronyms that generic AI won’t understand. Instead of building custom models, use approaches like Retrieval-Augmented Generation (RAG) to inject business context efficiently. 

5. Don’t Go It Alone

Like any tool, AI has a learning curve. While many businesses can make progress on their own, it often takes longer and involves more trial and error. 

Whether you’re a smaller company without deep technical resources or a large enterprise with complex systems, the lesson is the same: don’t try to learn everything the hard way. Collaborating with partners, peers, or industry groups helps you learn faster, avoid common missteps, and see value sooner.

The Bottom Line

AI can absolutely move the needle for businesses. By focusing on real problems, starting with the data you have, balancing responsibility with efficiency, using proven tools, and learning alongside others, you’ll be far more likely to turn AI pilots into real business value.

Kristina Colson is the AI Strategy Lead at Lean TECHniques. Lean TECHniques works with businesses of all sizes to make technology a competitive advantage. If you are on your AI journey and could use an outside perspective, let’s connect: leantechniques.com



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AI companies want copyright exemptions – for NZ creatives, the market is their best protection

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Right now in the United States, there are dozens of pending lawsuits involving copyright claims against artificial intelligence (AI) platforms. The judge in one case summed up what’s on the line when he said:

These products are expected to generate billions, even trillions, of dollars for the companies that are developing them. If using copyrighted works to train the models is as necessary as the companies say, they will figure out a way to compensate copyright holders for it.

On each side, the stakes seem existential. Authors’ livelihoods are at risk. Copyright-based industries – publishing, music, film, photography, design, television, software, computer games – face obliteration, as generative AI platforms scrape, copy and analyse massive amounts of copyright-protected content.

They often do this without paying for it, generating substitutes for material that would otherwise be made by human creators. On the other side, some in the tech sector say copyright is holding up the development of AI models and products.

And the battle lines are getting closer to home. In August, the Australian Productivity Commission suggested in an interim report, Harnessing Data and Digital Technology, that Australia’s copyright law could add a “fair dealing” exception to cover text and data mining.

“Fair dealing” is a defence against copyright infringement. It applies to specific purposes, such as quotation for news reporting, criticism and reviews. (Australian law also includes parody and satire as fair dealing, which isn’t currently the case in New Zealand).

While it’s not obvious a court would agree with the commission’s idea, such a fair dealing provision could allow AI businesses to use copyright-protected material without paying a cent.

Understandably, the Australian creative sector quickly objected, and Arts Minister Tony Burke said there were no plans to weaken existing copyright law.

On the other hand, some believe gutting the rights of copyright owners is needed for national tech sectors to compete in the rapidly developing world of AI. A few countries, including Japan and Singapore, have amended their copyright laws to be more “AI friendly”, with the hope of attracting new AI business.

European laws also permit some forms of text and data mining. In the US, AI firms are trying to persuade courts that AI training doesn’t infringe copyright, but is a “fair use”.

An ethical approach

So far, the New Zealand government has not indicated it wants similar changes to copyright laws. A July 2025 paper from the Ministry of Business, Innovation and Employment (MBIE), Responsible AI Guidance for Businesses, said:

Fairly attributing and compensating creators and authors of copyright works can support continued creation, sharing, and availability of new works to support ongoing training and refinement of AI models and systems.

MBIE also has guidance on how to “ethically source datasets, including copyright works”, and about “respecting te reo Māori (Māori language), Māori imagery, tikanga, and other mātauranga (knowledge) and Māori data”.

An ethical approach has a lot going for it. When a court finds using copyright-protected material without compensation to be “fair”, copyright owners can neither object nor get paid.

If fair dealing applied to AI models, copyright owners would basically become unwilling donors of AI firms’ seed capital. They wouldn’t even get a tax deduction!

The ethical approach is also market friendly because it works through licensing. In much the same way a shop or bar pays a fee to play background music, AI licences would help copyright owners earn an income. In turn, that income supports more creativity.

Building a licensing market

There is already a growing licensing market for text and data mining. Around the world, creative industries have been designing innovative licensing products for AI training models. Similar developments are under way in New Zealand.

Licensing offers hope that the economic benefits of AI technologies can be shared better. In New Zealand, it can help with appropriate use of Māori content in ways uncontrolled data scraping and copying don’t.

But getting new licensing markets for creative material up and running takes time, effort and investment, and this is especially true for content used by AI firms.

In the case of print material, for example, licences from authors and publishers would be needed. Next, different licences would be designed for different kinds of AI firms. The income earned by authors and publishers has to be proportionate to the use.

Accountability, monitoring and transparency systems will all need to be designed. None of this is cheap or easy, but it is happening. And having something to sell is the best incentive for investing in designing functioning markets.

But having nothing to sell – which is effectively what happens if AI use becomes fair dealing under copyright law – destroys the incentive to invest in market-based solutions to AI’s opportunities and challenges.



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Nory raises £27m as it doubles down on building AI assistants

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Investment

A London-based AI-native restaurant management system for hospitality businesses has raised £27 million in Series B funding, bringing total funding to £46m. 

Kinnevik led the investment round for Nory, which has experienced a period of rapid growth amid the company doubling down on building AI assistants and global expansion. 

The news comes just one year after the firm’s Series A, led by Accel, who also participated in this round alongside existing investors.

The business looks to help restaurants take control of their operations and profits through a comprehensive AI system covering business intelligence, inventory, workforce management and payroll. 

Created by industry-insider and now-CEO Conor Sheridan, Nory is purpose-built to meet the evolving needs of the hospitality industry. 

By using the platform, restaurants have been able to reduce operating costs by nearly 20% and increase core net profits by up to 50%, according to the firm. 

It helps restaurant operators save over 100 hours of admin per restaurant each month by automating time-consuming back office tasks such as business analysis, digital guest engagement, rota planning, procurement, and finance.

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Working with customers ranging from independent brands to enterprise groups across the UK, Ireland and US, it has onboarded clients including Black Sheep Coffee, Jamie Oliver Group and Dave’s Hot Chicken.

The company says that the funding will fuel AI enhancements to its platform, facilitate the strategic hiring of world class data scientists, continue development of proprietary algorithms and deploy autonomous AI assistants. 

It will also drive its US expansion. 

“At a time when hospitality is under pressure, we are putting restaurants back in control of their profitability and their destiny,” said Sheridan. 

“The future of hospitality isn’t robots or gimmicks. It’s AI that makes restaurants smarter, leaner and more profitable, with automation that frees teams up to focus on what matters: great food and even greater customer experiences.”

Jose Gaytan de Ayala, who led the investment for Kinnevik, added: “Nory is rewriting the hospitality playbook. 

“As the sector faces rising costs and complexity, Nory stands apart as the only AI-native platform purpose built to help restaurants meet and overcome these headwinds. 

“We were impressed by the strong customer feedback, which highlighted the quality of Nory’s platform and the meaningful ROI it delivers for customers. 

“With our support, Nory will go even deeper on AI and bring the next wave of innovation to restaurant owners in the UK and beyond.”

ASOS relegated from FTSE 250 as Burberry rejoins FTSE 100



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Where Strategy Meets Automation and Hustle Becomes Scale

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Ops+AI

Tampa, FL , Sept. 15, 2025 (GLOBE NEWSWIRE) — Ops+AI, a newly launched operations and automation company founded by entrepreneur and top-ranked podcast host Brian Lofrumento, today announced its official debut. The company introduces a streamlined approach to business growth by combining AI agents, Notion systems, Zapier automations, and custom GPTs into one cohesive infrastructure designed to serve as a “second brain” for entrepreneurs and small businesses.

Ops+AI Launches to Redefine Business Growth: Where Strategy Meets Automation and Hustle Becomes Scale
Ops+AI Launches to Redefine Business Growth: Where Strategy Meets Automation and Hustle Becomes Scale

Ops+AI

As AI hype floods the market, entrepreneurs are piling up tools without building the operational backbone to support them. Ops+AI exists to fix that problem. Its mission is to transform operational noise into streamlined growth by blending Notion systems, Zapier automations, custom GPTs, and AI agents into an integrated “second brain for your business.”

Where Strategy Meets Automation

Ops+AI is guided by the idea that true scale happens at the intersection of strategy, systems, and speed.

  • Strategy: designing businesses to grow intentionally, not reactively.

  • Systems: replacing duct-taped tools with intelligent, interconnected infrastructure.

  • Speed: enabling founders to move faster without sacrificing clarity.

“AI shouldn’t be loud or gimmicky,” said Ops+AI CEO and founder Brian Lofrumento. “It should be quiet power, embedded into systems that free entrepreneurs to focus on growth. That’s why we built Ops+AI.”

A Proven Foundation in a Top 1% Podcast

The company’s philosophy was born out of Lofrumento’s own journey of building the Wantrepreneur to Entrepreneur Podcast, which has become one of the top 1% of shows worldwide with over 1,200 episodes and seven new releases each week.

Behind the scenes, a lean team has turned the show into a full-scale media company, managing pre-production, production, post-production, guest management, and a thriving entrepreneurial community hosting monthly Speakers Only events and network connections. Month after month, this operational backbone has delivered consistent growth in organic traffic and audience reach.

Ops+AI represents the codification of those same systems: precision-built infrastructure designed to help other entrepreneurs scale without chaos.

A Team Built With Intention

Ops+AI reflects more than Lofrumento’s vision. It is the product of a team deliberately assembled around clarity and design. The company’s team leverages talent from other ventures from within Lofrumento’s ecosystem, including:

  • Laura Chaves, an operations strategist and key driver of the Wantrepreneur to Entrepreneur Podcast’s global growth, brings structure and discipline to every client engagement. She ensures systems aren’t just ideas on paper, but living frameworks that drive measurable results.

  • Ken Parungao, brand strategist, crafted Ops+AI’s identity to mirror its philosophy: operations as continuity and flow, AI as quiet intelligence, and scale as the transformation from unfilled potential to optimized systems.



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