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CX leaders expect technology budget growth as AI readiness lags

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Dive Brief:

  • More than two-thirds of CX leaders expect their budgets for technology to grow in the next 12 months, according to a Forrester survey of 350 decision makers released last week.
  • AI and data literacy are vital to success with AI-powered tools, according to Forrester. However, only one-third of teams have mastered the data literacy skills necessary for using AI responsibly in CX measurement tasks, and one-quarter are planning to add or improve them.
  • “One of the first steps is to assess your organization and team’s AI readiness,” Senem Guler Biyikli, analyst at Forrester, said in an email. “It’s crucial to raise employees’ artificial intelligence quotient to ensure they have the understanding, skills and ethical awareness to succeed with AI-powered tools.”

Dive Insight:

CX leaders aiming to improve their data skills can benefit by taking a strategic approach that focuses on maximizing the potential of investments in the identified key areas.

The first step to getting the most out of data is to prioritize what the company actually wants out of customer information, according to Thomas Randall, research director at Info-Tech Research Group. Leaders should narrow their focus, rather than try to solve for everything at once.

“Align around specific business problems (such as reducing support costs) and structure data efforts around those goals,” Randall said in an email.

Leaders can utilize “guerilla CX” tactics — creative, low-cost strategies — to stretch their budgets as well, according to Guler Biyikli. One approach could be using internal AI-powered chatbots to gather insights from unstructured data like customer calls and seeing the results before making major investments in customer insight technology.

“It helps teams working on tight budgets to make an impact with the limited resources they have,” Guler Biyikli said.

CX departments can also work with internal teams to shape up their data capabilities. This approach can be combined with free or low-cost lessons from external sources to maximize the training benefits.

“Tap into skills that may exist elsewhere in the organization (e.g., in IT or finance) to help get CX or marketing teams started,” Randall said. “Combine that with offering a catalogue of free resources from Google, HubSpot, Microsoft, and others, covering analytics, customer journey mapping and survey design.”



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Trotter Overhead Door Becomes First Oklahoma Company to Implement AI-Powered Diagnostic Technology for Precision Garage Door Opener Installation Services

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Company vehicle and branding from Trotter Overhead Door Garage + Home, representing their trusted garage and home solutions.

Trotter Overhead Door Garage + Home, serving Oklahoma City since 1983, is the first in the state to use AI diagnostic technology for garage doors. The new system ensures precise, reliable opener installations by analyzing door specs, weight, and usage patterns.

Richardson, TX – Trotter Overhead Door Garage + Home has announced the implementation of groundbreaking artificial intelligence diagnostic technology, positioning the company as Oklahoma’s first garage door service provider to integrate AI-powered precision systems into daily operations. This technological advancement represents a significant milestone for the family-owned business that has served the Oklahoma City metropolitan area since 1983.

The innovative AI system analyzes door specifications, weight distribution, and operational patterns to ensure optimal performance and longevity. This technology particularly benefits garage door opener installation projects by providing precise compatibility assessments and optimal configuration settings. This development comes as property owners increasingly seek reliable solutions for garage door repair services that minimize future maintenance requirements.

Revolutionary Technology Transforms Service Delivery

The new AI diagnostic platform utilizes advanced sensors and machine learning algorithms to evaluate garage door systems before service begins. This technology provides detailed assessments of mechanical components, electrical systems, and structural integrity, allowing technicians to identify potential issues before they become costly problems.

Property owners throughout the Oklahoma City area can now benefit from enhanced accuracy in service recommendations and installation procedures. The system’s diagnostic capabilities extend beyond standard visual inspections, offering comprehensive analysis that improves both safety and performance outcomes for overhead door installations in OKC.

Enhanced Safety Protocols Through Smart Technology

Safety remains paramount in all garage door operations, and the AI system introduces multiple layers of protection for both technicians and property owners. The technology continuously monitors installation processes, alerting technicians to potential safety hazards or installation irregularities in real-time.

The diagnostic system evaluates spring tension, cable integrity, and opener compatibility to prevent accidents and equipment failures. This proactive approach has already shown promising results in reducing service callbacks and improving customer satisfaction rates across garage door repair projects in OKC.

Family-Owned Innovation Meets Modern Technology

Despite embracing modern technology, Trotter Overhead Door Garage + Home maintains its commitment to family values and personalized service. Jesse and Tina Trotter established the company with a vision of combining superior products with exceptional customer care, principles that continue to guide operations today.

The integration of AI technology enhances rather than replaces the human expertise that has made the company successful. Skilled technicians now have access to precise diagnostic information that enhances their ability to recommend appropriate solutions for each unique situation requiring overhead door services in Oklahoma City.

Comprehensive Service Platform Expansion

The AI diagnostic system supports the company’s full range of services, from routine maintenance to complex installations. Property owners can schedule comprehensive evaluations that provide detailed reports on the health of their garage door system, including recommended improvements and preventive maintenance schedules.

This technology particularly benefits commercial properties that require reliable access and security. The system’s ability to predict maintenance needs helps business owners avoid unexpected downtime and costly emergency repairs, making it a valuable tool for planning garage door repair in OKC.

Training and Certification Programs Launch

To support the new technology implementation, Trotter Overhead Door Garage + Home has developed comprehensive training programs for all service technicians. These programs ensure consistent application of AI diagnostic procedures across all service calls and installations.

The training curriculum includes both the technical operation of the diagnostic equipment and the interpretation of data analytics. This investment in staff development reinforces the company’s commitment to maintaining service quality standards while adapting to technological innovations in overhead door solutions.

Future Impact on the Oklahoma Garage Door Industry

The implementation of AI diagnostic technology positions Trotter Overhead Door Garage + Home at the forefront of industry innovation in Oklahoma. This advancement demonstrates how family-owned businesses can successfully integrate modern technology while preserving traditional values of quality and service.

The company’s 15,000-square-foot facility at 14000 North Santa Fe Avenue in Edmond now serves as a technology hub for garage door services throughout the region. Property owners can visit the showroom to experience the diagnostic technology firsthand and learn about available service options.

Industry analysts expect this technological advancement to influence service standards throughout the Oklahoma garage door market, potentially inspiring similar innovations among other service providers.

About Trotter Overhead Door Garage + Home

Established in 1983 by Jesse and Tina Trotter, Trotter Overhead Door Garage + Home has provided garage door solutions to the Oklahoma City metropolitan area for over four decades. The family-owned company operates from a 15,000-square-foot facility in Edmond, offering installation, repair, and maintenance services for both residential and commercial properties. The company maintains core values of integrity, quality, service, continuous learning, care, and excellence in all operations.

For more information about AI diagnostic services or to schedule a consultation, please get in touch with Trotter Overhead Door Garage + Home at (405) 341-9601 or visit our showroom located at 14000 North Santa Fe Avenue, Edmond, Oklahoma.

Media Contact
Company Name: Trotter Overhead Door Garage + Home
Contact Person: Nate
Email: Send Email
Phone: (405) 341-9601
Address:14000 North Santa Fe Ave.
City: Edmond
State: Oklahoma 73013
Country: United States
Website: https://www.trotteroverheaddoor.com/



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Pistoia Alliance Announces Agentic AI Collaboration Initiative

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Doctor technology AI integrates big data analytics with clinical research, enabling precise treatment plans tailored to individual patient needs and genetic profiles. | Image Credit: © Suriyo – stock.adobe.com

At the European conference of the Pistoia Alliance, a global nonprofit, early in 2025, a theme emerged: that agentic artificial intelligence (AI) is viewed by life sciences professionals as potentially being among the most disruptive emerging technologies over the next two to three years (1). Agentic AI has the potential, according to the Pistoia Alliance, to accelerate multi-step processes, such as target prioritization and compound optimization, by joining together reasoning, tool use, and execution.

However, the Pistoia Alliance said in a Sept. 4, 2025 press release that surrendering full autonomy to AI creates a sort of “black box” that may undermine trust, capacity for reproducibility, and regulatory compliance (1). It is for those reasons—with the overarching mission of safely adopting agentic AI—that the nonprofit is establishing a new initiative bringing together experts from the pharmaceutical, technology, and biotech industries to help shape certain standards and protocols under which AI agents will be allowed to perform.

How will the initiative encourage responsible AI use?

With Genentech providing the initial seed funding for the project, the Pistoia Alliance said it is currently seeking both additional partners and funds (1). The nonprofit has stated strategic priorities to harness AI and expedite R&D and is calling upon an AI and machine learning (ML) community of experts to continue building support for the industry-wide responsible adoption of AI.

“Our members see agentic AI as one of the most impactful technologies set to change how they work and innovate, but they also recognize the risks if adoption happens without the right guardrails,” said Becky Upton, PhD, president of the Pistoia Alliance, in the press release (1). “The Alliance is uniquely positioned to lead this work, drawing on more than eight years’ experience in pre-competitive collaboration around AI, from benchmarking frameworks for large language models to a pharmacovigilance community focused on responsible AI deployment. We know that more expert minds focused on the same topic will advance the safe and successful use of AI technologies.”

What are priorities for the industry?

As part of a recent webinar, the Pistoia Alliance said it polled more than 100 pharma professionals, and the consensus top priority for pre-competitive collaboration was the creation of shared validation frameworks and metrics, for model robustness and bias (1). Shared frameworks urgently need to be established, according to the Pistoia Alliance, for the safe adoption of AI because when evidence must be validated, auditable agent workflows that are shaped by subject matter experts and reputable data sources are necessary for the production of reliable results.

“This initiative will address the common issues we all face in integrating AI developments into a cohesive ecosystem that improves output quality,” said Robert Gill, the Agentic AI program lead at the Pistoia Alliance, in the press release (1). “It will enable members to link standalone AI applications into a dynamic network and build workflows where multiple agents can reason, plan and act together. By becoming sponsors, organizations can act as first movers—shaping the standards, gaining early access to outputs, and ensuring they are at the forefront of the next wave of AI innovation in healthcare.”

Want to make your voice heard?

Pharmaceutical Technology® Group is asking its audience within the bio/pharmaceutical industry to share their experiences in a survey that seeks perspectives on new and rapidly evolving technologies as automation, advanced analytics, digital twins, and AI (2). The survey can be accessed directly at this link.

References

1. Pistoia Alliance. Pistoia Alliance Unveils Agentic AI Initiative and Seeks Industry Funding to Drive Safe Adoption. Press Release. Sept. 4, 2025.
2. Cole, C. Digital Transformation in Pharma Manufacturing: Industry Perspectives Survey. PharmTech.com, Aug. 27, 2025.



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Tools & Platforms

Pistoia Alliance Announces Agentic AI Collaboration Initiative

Published

on


Doctor technology AI integrates big data analytics with clinical research, enabling precise treatment plans tailored to individual patient needs and genetic profiles. | Image Credit: © Suriyo – stock.adobe.com

At the European conference of the Pistoia Alliance, a global nonprofit, early in 2025, a theme emerged: that agentic artificial intelligence (AI) is viewed by life sciences professionals as potentially being among the most disruptive emerging technologies over the next two to three years (1). Agentic AI has the potential, according to the Pistoia Alliance, to accelerate multi-step processes, such as target prioritization and compound optimization, by joining together reasoning, tool use, and execution.

However, the Pistoia Alliance said in a Sept. 4, 2025 press release that surrendering full autonomy to AI creates a sort of “black box” that may undermine trust, capacity for reproducibility, and regulatory compliance (1). It is for those reasons—with the overarching mission of safely adopting agentic AI—that the nonprofit is establishing a new initiative bringing together experts from the pharmaceutical, technology, and biotech industries to help shape certain standards and protocols under which AI agents will be allowed to perform.

How will the initiative encourage responsible AI use?

With Genentech providing the initial seed funding for the project, the Pistoia Alliance said it is currently seeking both additional partners and funds (1). The nonprofit has stated strategic priorities to harness AI and expedite R&D and is calling upon an AI and machine learning (ML) community of experts to continue building support for the industry-wide responsible adoption of AI.

“Our members see agentic AI as one of the most impactful technologies set to change how they work and innovate, but they also recognize the risks if adoption happens without the right guardrails,” said Becky Upton, PhD, president of the Pistoia Alliance, in the press release (1). “The Alliance is uniquely positioned to lead this work, drawing on more than eight years’ experience in pre-competitive collaboration around AI, from benchmarking frameworks for large language models to a pharmacovigilance community focused on responsible AI deployment. We know that more expert minds focused on the same topic will advance the safe and successful use of AI technologies.”

What are priorities for the industry?

As part of a recent webinar, the Pistoia Alliance said it polled more than 100 pharma professionals, and the consensus top priority for pre-competitive collaboration was the creation of shared validation frameworks and metrics, for model robustness and bias (1). Shared frameworks urgently need to be established, according to the Pistoia Alliance, for the safe adoption of AI because when evidence must be validated, auditable agent workflows that are shaped by subject matter experts and reputable data sources are necessary for the production of reliable results.

“This initiative will address the common issues we all face in integrating AI developments into a cohesive ecosystem that improves output quality,” said Robert Gill, the Agentic AI program lead at the Pistoia Alliance, in the press release (1). “It will enable members to link standalone AI applications into a dynamic network and build workflows where multiple agents can reason, plan and act together. By becoming sponsors, organizations can act as first movers—shaping the standards, gaining early access to outputs, and ensuring they are at the forefront of the next wave of AI innovation in healthcare.”

Want to make your voice heard?

Pharmaceutical Technology® Group is asking its audience within the bio/pharmaceutical industry to share their experiences in a survey that seeks perspectives on new and rapidly evolving technologies as automation, advanced analytics, digital twins, and AI (2). The survey can be accessed directly at this link.

References

1. Pistoia Alliance. Pistoia Alliance Unveils Agentic AI Initiative and Seeks Industry Funding to Drive Safe Adoption. Press Release. Sept. 4, 2025.
2. Cole, C. Digital Transformation in Pharma Manufacturing: Industry Perspectives Survey. PharmTech.com, Aug. 27, 2025.



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