• Face-to-face conversational AI innovator eSelf has raised $4.5 million in seed funding.
• The round was led by Explorer Investments, and featured participation from Ridge Ventures, as well as strategic angel investors.
• Based in Israel, eSelf won Best of Show in its Finovate debut at FinovateFall 2023 in New York.

Here’s some alumni funding news that slipped beneath our radar: eSelf, which offers a platform that enables businesses to build face-to-face conversational AI agents, has secured $4.5 million in seed funding. eSelf won Best of Show in its Finovate debut at FinovateFall 2023. The company announced its successful seed round in December.

The funding was led by Explorer Investments with participation from Ridge Ventures and strategic angel investors, including Eyal Manor, former VP of Engineering at YouTube and current Chief Product & Engineering Officer at Twilio.

Along with its funding announcement, eSelf unveiled its platform for building conversational AI agents. These customized AI agents can have face-to-face video conversations with customers, and seamlessly integrate with existing business systems and processes. eSelf provides a self-service studio in which businesses can configure their virtual agents’ personality, knowledge base, and capabilities — without needing any specialized skills or technical expertise.

“We’ve developed a unified engine that processes speech, understanding, and visual elements simultaneously, allowing us to achieve response times of under one second which is crucial for natural conversation,” eSelf Co-Founder and CEO Alan Bekker explained. “Unlike other solutions that simply animate faces for voice responses, our platform is a complete visual comprehension engine. This means (that) our AI agents can actively engage with visuals in real-time — showcasing property tours, educational content, or presentation slides during conversations. By enabling businesses to create sophisticated, customized agents through our self-service studio, we aim to transform how they engage with customers at scale.”

Use cases for eSelf’s virtual agents have been diverse. Christie’s uses the agents as a first point of contact for potential buyers at its real estate brokerage firm in Portugal. Brazilian digital bank, AGI Bank, deploys the agents to help its 10 million customers access the institution’s digital banking services. Hong Kong-based financial services company DL Holdings leverages eSelf’s technology to provide financial advice to its customers in both English and Mandarin. eSelf reports that its technology currently powers “millions of real-time conversations.”

eSelf made its Finovate debut at FinovateFall 2023. At the conference, the company won Best of Show for a demonstration of its virtual agent technology that serves as an additional workforce for sales and customer success teams. eSelf’s virtual agents bring face-to-face communications to large language models, providing a human-like experience and a positive user journey that enhances the sales process and minimizes human involvement.

eSelf recently announced that its face-to-face conversational engine produces responses faster than ChatGPT Voice as well as other conversational AI technologies. “Shorter latency means smoother, more natural interactions — no awkward pauses, just real-time conversations that feel human,” Bekker wrote on the eSelf LinkedIn page last month. “This is just the beginning. We’re building toward instant replies with immersive, visually rich outputs that redefine human-machine interaction.”

Headquartered in Israel, eSelf was founded in 2022.

Photo by Angela García

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