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Clozd announces expanded platform and AI interviewer to power the future of qualitative research

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LEHI, Utah, Sept. 9, 2025 /PRNewswire/ — Clozd, the category leader in win-loss analysis, today announced two major innovations: the launch of its evolved Clozd Platform—built to deliver rich qualitative feedback across the customer journey—and the debut of the Clozd AI Interviewer, a tool shaped by more than 50,000 interviews that combines the depth of human research with the scale modern teams demand.

Trusted by leaders including Microsoft, Toast, Gong, and Blue Cross Blue Shield, Clozd is redefining how go-to-market, product, and customer success teams capture and act on voice-of-customer insights.

“Clozd has become the world’s leading platform for win-loss analysis by transforming rich, conversational buyer feedback into actionable insights,” said Andrew Peterson, Clozd co-founder and co-CEO. “Our customers know that no survey or dashboard compares to the depth of understanding that comes from real buyer conversations. That’s why they’re asking us to expand Clozd beyond purchase decisions—to power qualitative research workflows across the entire customer journey, so they can understand their customers more deeply at every critical moment.”

A unified platform for continuous customer insights

The evolved Clozd Platform now supports any type of rich qualitative feedback—including win-loss analysis, post-implementation feedback, customer experience check-ins, and renewal-stage interviews—helping organizations capture richer insights across the customer journey.

Key new capabilities include:

  • Built for your business: Easily customize labels and workflows so programs match your company’s terminology and processes.
  • Launch when it matters most: Run interviews at any stage—onboarding, renewal, or anywhere in between—with an updated system.
  • See the full customer journey: Manage multiple programs in one workspace—and get complete visibility across accounts.

Beyond these core use cases, Clozd customers can run virtually any type of qualitative research—from product feedback to market validation—all in one platform.

Meet Clozd’s AI Interviewer: Human-quality insights, now at scale

Embedded in Clozd’s Flex Interview product, the AI Interviewer behaves like a trained human researcher—probing for depth, listening for nuance, and adapting in real time.

“For years, teams have had to choose between a handful of deep interviews or a higher number of broad, shallow surveys. The AI Interviewer eliminates that choice,” said Spencer Dent, Clozd co-CEO and co-founder. “It feels like talking to a seasoned researcher—only now there’s no limit to how many conversations you can have.”

Designed as an intelligent extension of the user’s team, Clozd’s AI Interviewer:

  • Responds dynamically to what participants say
  • Explores with relevant, unscripted follow-ups
  • Adapts questioning to context
  • Available in all Flex Interview programs—with no additional license or fee

Shaped by more than 50,000 live interviews, Clozd’s AI Interviewer captures the instincts and professionalism of expert qualitative researchers while enabling organizations to hear from more voices, more often.

Customers are already expanding what’s possible

Clozd customers are already using the platform to collect rich qualitative feedback across the customer journey—well beyond traditional win-loss analysis. These programs include mid-POC buyer feedback, strategic temperature checks, new market validation, and renewal insights.

With the evolved Clozd Platform and new AI Interviewer, teams can now scale these initiatives with greater depth, speed, and confidence.

“These aren’t just interviews—they’re opportunities to intervene earlier, adapt faster, and win more often,” Peterson said. “We’re not just making rich customer feedback more accessible—we’re setting a new standard for how it’s captured and put to work.”

To experience the new Clozd Platform and AI Interviewer, click here.

About Clozd

Clozd is the leading qualitative research platform for enterprise use cases like win-loss analysis, onboarding feedback, mid-cycle check-ins, and churn prevention, offering world-class technology with unmatched expertise to deliver insights that drive action. Clozd has conducted more than 50,000 customer interviews for clients in a wide range of industries, including enterprise software, business services, healthcare, financial services, manufacturing, transportation, telecom, and more. For more information, visit www.clozd.com.

CONTACT:
Danielle Talbot
[email protected]

SOURCE Clozd



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Oxford and EIT Secure £118 Million for AI-Driven Vaccine Development Research – geneonline.com

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Oxford and EIT Secure £118 Million for AI-Driven Vaccine Development Research  geneonline.com



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U.S. Secretary of Education visits Austin school, talks the future of AI in classrooms

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U.S. Secretary of Education, Linda McMahon, paid a visit to a private school in Austin on Tuesday to learn more about its use of artificial intelligence in classrooms.

McMahon visited the Alpha School in Austin, a school providing students with an AI-powered learning model.

According to school co-founder MacKenzie Price, students spend just two hours of the day in a traditional learning setting, making progress at their own pace using AI-generated lesson plans. “Guides,” instead of teachers, assist students as they move through the program and provide motivation for students. The rest of the day, students spend in workshops and on project-based learning.

Price said students are not able to use chatbots, like ChatGPT. Instead, AI is used to generate resources to guide students through the learning process.

“There’s so much fear, there’s so much uncertainty around an AI-first school. And as she’s able to see, this is not some robo-terminator teacher leading in front of a classroom,” she said.

McMahon, who President Donald Trump has tasked with turning the powers of the Department of Education over to individual states, is currently on a tour of schools across the country.

“I’m blown away from what I’ve seen so far and I’m trying to take it all in,” McMahon said.

Her visit comes as the Department of Education released the Nation’s Report Card, which shows declines in students’ test scores in reading, math and science.

McMahon told reporters on Tuesday that she does not believe in federal mandates for schools. Instead, she wants to build resources for schools and provide “best practices” based on school models from her visits.

“There is so much to do, so much opportunity. I’m so excited, I want to run right out to about 50 schools and say, ‘Okay, get your people together, pack your bags, come up here and see what they’re doing,'” she said.

Price explained the AI model helps fill in gaps for students who may be behind in curriculum from previous grades.

“Unfortunately, as a result of the pandemic, everyone hoped kids would catch up, and the opposite is happening,” she said. “Artificial intelligence can create these personalized learning plans that fill those holes and meet students where they need to be.”

Price, who supports school choice, said the state’s education savings account program, which goes into effect next year, is a step in the right direction.

“My goal is that this model of education can be more accessible to as many families as possible in Texas,” she said.

Opponents of school choice and voucher programs, like the Texas State Teachers’ Association, have criticized them for only benefiting families that can already afford private education.

“Meanwhile, most of Texas’ poorest families, even with vouchers, will not be able to afford the tuition and fees of Texas’ most popular private schools or the related transportation costs for their children. Many vouchers instead will become tax subsidies for upper income parents whose children already attend private school,” TSTA’s president, Ovidia Molina, said in a statement earlier this year.

McMahon plans to visit all 50 states in an effort to review different types of education models, while also supporting school choice programs.



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Nazareth is instructing teachers how to take on artificial intelligence

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Colleges are preparing the next generation of teachers to manage artificial intelligence in the classroom, and at Nazareth University, that includes ways to use AI for teaching English to language learners.

It’s a shift in thinking for Rui Cheng, program director for the graduate Teaching English to Speakers of Other Languages (TESOL) program.

“I think the biggest controversy for us now is whether using AI will be helpful or detrimental to students’ learning,” Cheng said. “I don’t think there is like the one fixed answer. So, this is why we are still in the exploration stage. … We cannot just close our eyes and just pretend it’s not there.”

Risks like plagiarism and cheating exist regardless of whether teachers engage with the technology in class themselves, she said, adding that relying heavily on AI can have detrimental effects on long-term outcomes like literacy and communication skills.

“We know it’s inevitable,” she said. “AI is in everybody’s life now, but we want to try to help students to get into the mindset of collaborating with AI, not using AI to do the work for them.”

Now, Cheng and others are looking at how AI can complement students’ learning experience, like roleplaying for building conversation skills or assisting teachers with routine tasks.

“There’s a bit of a conflict,” Nazareth graduate student Alec Calabrese said. “I feel that many teachers are still pretty against AI, but I know a lot of academics are starting to come up with models of using AI as a tool in the classroom.”

Calabrese, who began teaching English language learners at Rochester Early College International School this school year, said it’s almost an arms race of sorts. Calabrese previously worked at a rural school in Connecticut.

“I know a lot of teachers are interested in making a shift toward actually assigning assignments where students would have to use AI to complete them,” he said. “But also, a lot of districts still completely block all AI tools to prevent plagiarism.”

Nazareth University is looking to add a certification program for applied educational leadership for technology and AI integration, Cheng said. The School of Education’s dean said it is in the early stages of development.





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