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Capgemini unveils strategic AI framework to turn enterprise

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Press contact:
Mollie Mellows
Phone:+ 44 (0) 7342 709384
E-mail: mollie.mellows@capgemini.com

Capgemini unveils strategic AI framework to turn enterprise ambition into measurable business impact

Paris, July 3, 2025 – Capgemini today unveiled its Resonance AI Framework to help organizations unlock the full potential of AI at scale, reimagining their business from operations to innovation. With the vast majority of organizations planning to implement agentic AI in the next 2 years1, there is a strong need to reinforce organizations’ AI readiness, while creating the right “human-AI chemistry” to ensure long-lasting adoption. Supported by a suite of AI transformation offers and RAISE, a comprehensive generative AI and AI agents gallery, the framework enables organizations to turn strategy into action across the enterprise.

In an era of unprecedented transformation, AI can release waves of opportunities across industries, ranging from performance improvement to breakthrough innovation and business reinvention. The Resonance AI Framework by Capgemini helps leaders envision AI’s potential, embed it into the foundation of their operations, and enable what Capgemini terms “human-AI chemistry”. Designed to allow effective interaction between people and intelligent systems, the framework addresses the trust, understanding, and collaboration needed for human and AI agents to build reliability over time, ensuring that hybrid teams thrive.

The Resonance AI Framework combines the breadth of the Group’s capabilities, enabling seamless delivery of cohesive, responsible, and high-impact solutions to clients. It is a strategic blueprint that helps organizations navigate a new world of democratized AI, release the next waves of human-AI innovation, and secure long-term adoption.

“At Capgemini, we believe AI is becoming the next utility – accessible everywhere, anytime, and by anyone. This democratization of AI empowers businesses to embed AI into the fabric of everyday operations,” said Aiman Ezzat, Chief Executive Officer of the Capgemini Group. “At the heart of the framework is the concept of resonance, the idea that AI transformation must begin at the core of an organization and radiate outward to generate continuous waves of value. Our approach offers a clear path forward: one that aligns vision with execution, strategy with operations, and innovation with responsibility. This is how the next market-leading businesses will thrive, by fostering human-AI interaction and making AI performance real.”

Releasing the next waves of human-AI innovation
To deliver business value, the Resonance AI Framework by Capgemini equips organizations to act across three strategic dimensions:

  • AI essentials (ACCESS): The core components required to unlock actionable intelligence and transformative value within an organization. It is the combination of two critical components: Intelligent-as-a-Service, which includes scalable infrastructure, advanced language models, and software with built-in AI capabilities; and the organization’s raw data – unique, unprocessed, and often underused assets that power meaningful insights.
  • AI readiness (ADAPT): This is about preparing the organization to use AI responsibly and effectively. It involves establishing the right enablers, such as workforce models, governance frameworks, and data infrastructure. The implementation of guardrails is also required to ensure ethical, legal, and safe AI operations. Together, these foundations support scalable adoption.
  • Human-AI chemistry (ADOPT): To achieve success with AI, organizations must intentionally design interactions between humans and AI across workflows, decision-making, and culture. The quality of collaboration between humans and AI is shaped by three core elements: clearly defined roles and responsibilities, well-designed interactions, and strong alignment with legal and ethical standards to build reliability over time. Just as team chemistry drives human performance, human-AI chemistry will shape how deeply AI can integrate into the enterprise.

A comprehensive AI-first portfolio of offers delivering client outcomes
Capgemini’s framework is supported by a broad suite of transformation offers, each designed to help organizations derive tangible value from AI. These include:

  • Envisioning and building the AI strategy roadmap
  • Developing AI-powered experiences, products and innovation
  • Boosting AI-powered go-to-market
  • Uplifting business outcomes with AI-powered business process operations
  • Evolving faster with AI-powered IT

These offers are supported by a comprehensive and enterprise-ready generative AI and AI agents builder and gallery that will be constantly evolving to support new market opportunities (RAISE).

Already being adopted by clients worldwide, the framework is poised to become a global standard for enterprise AI transformation. From manufacturing to financial services, organizations are using it to craft their AI roadmaps, hyper-automate business process and IT operations, and reimagine customer engagement.

For example, Capgemini is working with a global pharmaceutical leader to address slow resolution times, high support costs, and low user satisfaction in its IT service desk. By introducing agentic and generative AI, the organization reduced average handling time by 20%, improved first contact resolution and user satisfaction, enabled up to 80% zero-touch automation, and cut operational costs by 40%.
  
The business and technology transformation partner enabling AI-powered enterprises
The launch of the Resonance AI Framework is the latest initiative from Capgemini to strengthen its leadership in AI. Over the last two years, Capgemini has accelerated its AI strategy by upskilling over 150,000 team members on generative AI tools and establishing AI Centers of Excellence plus two AI-focused Labs (AI Futures and AI Robotics & Experiences). With a broad ecosystem of 25 strategic partners in AI, the Group has invested in strengthening its partnerships with key players across the AI value chain, including AWS, Google Cloud, Microsoft and Mistral AI. Capgemini’s leadership in AI has also been recognized by the Forrester Wave™: AI services, Q2 2024.

Organizations can learn more about the Resonance AI Framework by Capgemini and how it can help them lead in the age of intelligence here.

About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Get The Future You Want | www.capgemini.com

1 “Top Tech Trends of 2025: AI-powered everything”, Capgemini Research Institute, November 2024



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Donald Trump threatens extra 10% tariff for ‘anti-American’ Brics policies, as trade war deadline approaches – business live | Business

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54 minutes ago

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July 7, 2025

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Donald Trump threatens extra 10% tariff for “anti-American” Brics policies

Good morning, and welcome to our rolling coverage of business, the financial markets, and the world economy.

Donald Trump has targeted the BRICS group of developing nations in the latest salvo of his ongoing trade war, as the deadline to agree deals before the president’s 90-day tariff pause looms.

Trump has warned overnight that he will impose a new 10% tariff on any country that aligns itself with the BRICS group, claiming they are “anti-American”.

Writing on his Truth Social site, Trump declared:

Any Country aligning themselves with the Anti-American policies of BRICS, will be charged an ADDITIONAL 10% Tariff. There will be no exceptions to this policy. Thank you for your attention to this matter!

Trump’s attack comes after the Brics group — which was originally made up of Brazil, Russia, India, China and South Africa but now includes other nations — met in Brazil at the weekend.

Brazil’s president Luiz Inacio Lula da Silva, told the meeting in Rio de Janeiro that BRICS was the heir to the “Non-Aligned Movement” – the bloc of countries who declined to ally with either side in the Cold War.

Lula criticised the move (driven by Trump) towards increased spending on the military rather than on international development, pointing out: “It is always easier to invest in war than in peace”.

He told leaders they were witnessing “the unparalleled collapse of multilateralism”, before warning:

“If international governance does not reflect the new multipolar reality of the 21st century, it is up to BRICS to help bring it up to date.”

The BRICS group also condemned US and Israeli attacks on Iran and urged “just and lasting” solutions to conflicts across the Middle East.

All of which appears to have stirred Trump into another tariff threat.

There’s also confusion this morning about the status of the original ‘liberation day’ tariffs which Trump announced at the start of April, and then paused for 90 days after the markets slumped.

The president told reporters on Sunday that his administration plans to start sending letters later today to US trade partners dictating new tariffs.

But there’s confusion about when these levies would kick in. Trump implied they would start on Wednesday, saying “I think we’ll have most countries done by July 9, yeah. Either a letter or a deal.”

But commerce secretary Howard Lutnick then weighed in to explain:

“But they go into effect on August 1. Tariffs go into effect August 1, but the president is setting the rates and the deals right now.”

Trump has subsequently posted that “TARIFF Letters, and/or Deals” will be delivered from 12:00 PM (Eastern)“ today, (that’s 5pm BST)

The agenda

Key events

Tesla shares drop after Musk launches America Party

Over in Frankfurt, shares in Tesla are sliding as the row between Elon Musk and Donald Trump escalates.

Telsa have fallen 3% in early trading, an indication that they could fall Wall Street when trading resumes, as investors react to Musk’s plan to launch a new US political party called the America Party.

Trump called the idea “ridiculous”, and claimed Musk had gone completely ‘off the rails’.

Veteran tech analyst Dan Ives of Wedbush said Musk was Tesla’s “biggest asset” and his decision to dive deeper into politics could hurt the car maker’s share price.

Ives wrote:

“Tesla needs Musk as CEO and its biggest asset and not heading down the political route yet again…while at the same time getting on Trump’s bad side.

“It would also not shock us if the Tesla board gets involved at some point given the political nature of this endeavour depending on how far Musk takes it.”





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Instagram user says he was banned with no right of appeal | Consumer affairs

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2 hours ago

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July 7, 2025

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I am the mentor of a young black entrepreneur, RM, who has had his personal and business social media accounts removed by Meta, which owns Instagram. There was no notice, no option to appeal and, from my understanding, no just cause. He had built up two successful businesses in clothing design and music events.

Six days before the ban, he had sold 1,500 tickets for an electronic dance event in London. Instagram, rather than a website, is the platform for his work. However, he was suddenly informed that his content did not abide by Meta’s community guidelines on violence and incitement.

His business account, which had 5,700 followers, and his personal account, with almost 4,000 contacts, were deleted. These represent his entire social and professional network, as he has no alternative contact book. He has not been allowed to retrieve this data. The IP addresses on his devices have been banned, so he can’t open new accounts.

I have been following his work, and have not seen anything violent, save for toy weapons in one promo video. This man’s life has been damaged by what appears to be an algorithm.

RP, London

The essential role of social media platforms in young people’s social and professional lives is baffling to older generations used to websites and contact books.

When I contacted 21-year-old RM, he told me fellow students had also lost burgeoning businesses when their accounts were summarily closed by Meta for breaching unspecified rules.

“For my generation, an Instagram profile can be not only a sole source of income but an identity, and the severance of mine has been difficult to recover from,” he says. “I received no warning that I was violating any guidelines, and this decision has cost me thousands of pounds in lost sales, which, as I come from an inner city, single-parent household, is catastrophic.”

RM vehemently denies posting content that could count as violence or incitement. I’m unable to see for myself, since the accounts have been deleted.

Instead, I read an interview with RM on a music website that gives a hint of the cyberpunk rave scene in which he works. It seems the names of some bands and songs could, indeed, get an algorithm exercised.

The words drugs, sex and kill are prevalent, as they are across some music genres. We will never know what specific line, or footage, led to RM’s defenestration because Meta refused to tell RM or me, citing “confidentiality”.

It also refused to comment on the record, but a press officer did call to tell me that, because of “breaches” of its guidelines, it will not be reinstating the accounts, or letting RM retrieve his contacts. There is no right of appeal.

Meta, as a commercial company, can choose who its customers are, and has a duty to remove harmful content, but its role as judge, jury and executioner is troubling given the impact of its decisions.

RM could make a subject access request to Meta to see the information held about him. That won’t reinstate the accounts but may enable him to understand his “offence”. If Meta refuses to comply, he can complain to the Information Commissioner’s Office.

He has bought a laptop to open new accounts and start rebuilding. I advise him (and everyone else) to back up his contacts and not rely solely on an unaccountable company for all of his administration.

Meta is now being accused of mass bans by algorithm of Facebook and Instagram users, and a petition demanding human intervention on Change.org has garnered more than 25,000 signatures.

Locked out of Facebook

EM of West Sussex hit a digital brick wall after she was locked out of her Facebook account when a hacker gained access and changed the password, email address and phone number. She says Facebook’s automated system blithely sent instructions on how to restore access to the hacker’s email when she asked what she should do. The hacker later changed the account from private to public, revealing years of personal information.

When EM asked Facebook to intervene, it permanently closed the new account she had set up. “It makes it impossible to get hold of anyone to speak to, by email, chat or phone,” she says. “The unexpected positive is that after feeling like my arms had been cut off, I am enjoying the absence of Facebook noise in my life!”

Meta did not respond to requests for a comment.



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Hard-hit families hail £1 school uniform sale in Wigan

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3 hours ago

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July 7, 2025

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Jasmine DuFraisse

BBC News Manchester

Jasmine DuFraisse/BBC Shoppers at the £1school uniform saleJasmine DuFraisse/BBC

The first sale was in Wigan this week

Families have welcomed a charity-run £1 school uniform sale, saying “every little bit helps” with increasing costs of living.

Rebuild with Hope launched the initiative this week, with more pop-ups to take place across Greater Manchester throughout the year.

Cath Potts said she came to buy uniforms at the sale to “keep the cost down” for her daughter who was starting school in September.

“Every little bit helps, and it helps [the money] go towards something else for the kids instead,” she told BBC Radio Manchester.

Shopper Sandra Turton, who chanced upon the sale in Wigan, said it was “absolutely brilliant”.

“I’ve got shirts and trousers for a 14-year-old, which usually cost £20 a pair at £2 for two pairs,” she said.

She added: “Children grow so quickly and uniforms are so expensive.”

Jasmine DuFraisse/BBC Sandra Turton is wearing glasses, has short grey hair and is wearing a pink top with a black cardigan.Jasmine DuFraisse/BBC

Sandra Turton says school uniforms are usually very expensive

Louise Atherton, chief executive and founder of Rebuild With Hope said the initiative was inspired by the charity’s work in disadvantaged communities where “people can’t afford the basics any more”.

The charity was also hosting similar projects in Runcorn and Wrexham.

Ms Atherton said: “We had a lot of uniforms donated to us, but a lot of families didn’t want charity they felt better if they paid for the time so we launched this sale.”

Jasmine DuFraisse/BBC Louise Atherton has brown greying hair and is in a blue top in front of a rail school uniform shirtsJasmine DuFraisse/BBC

Louise Atherton says the response has been brilliant

She said at least 2,000 families had benefited, buying an average of five or six items meaning they had sold thousands of garments and shoes so far.

Ms Atherton added: “I think it is brilliant what has happened – not only have we been able to help families but it has also raised the profile of the charity.”



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