As AI moves from pilot projects to production-scale deployments, organizations are beginning to realize measurable returns.
With an average ROI of 1.7x, AI is no longer a future promise – it’s a present-day performance driver. Leading organizations are unlocking ROI and efficiency through AI-driven business operations.
The Capgemini Research Institute’s new report, AI in action: How Gen AI and agentic AI redefine business operations, explores how Gen AI and agentic AI systems are transforming business operations across supply chain, finance, customer service, and people operations. From cost savings to faster decision-making, AI is reshaping the way enterprises operate.
Key findings from the report include:
AI is delivering real business value: 40% of organizations expect positive ROI from AI within one to three years, and another 35% within three to five years. AI agents are driving improvements in efficiency, accuracy, and customer satisfaction.
Investment in AI is accelerating: 62% of organizations have increased gen AI spending in 2025, with 36% allocating dedicated capital. Proprietary models are preferred by 77% of executives for their performance and integration capabilities.
Agentic AI adoption is surging. The use of AI agents – including multi-agent systems – has more than doubled in one year, with 21% of organizations now using them in operations. Production-scale deployments are expected to grow by 48% in 2025.
AI is reshaping core business functions, delivering cost savings of 26–31% across supply chain and procurement, finance and accounting, and customer and people operations.
AI in action: How Gen AI and agentic AI redefine business operations is essential reading for business leaders, technology decision-makers, governance teams, and investors seeking to understand the transformative potential of Gen AI and agentic AI. It provides organizations with the essential steps for developing AI-driven business operations:
Build a strong foundation of AI readiness
Make the workforce AI-ready through change-management and cultural transformation to enable smarter human – AI collaboration
Develop a strong approach to process redesign to unlock agentic AI’s full potential
Embrace agentic AI for transformational benefits
Maintain a sharp focus on cost containment
Devise a clear strategy for scaling AI across the enterprise.
To discover how AI is reshaping enterprise operations, and learn how to scale AI for lasting impact, download the report today.
The government said the new Private Parking Code of Practice “aims to create a fairer, more transparent private parking system”.
The British Parking Association, one of two trade associations that oversees the industry, has said it will work closely with the government throughout the consultation.
Local growth minister and Nottingham North and Kimberley MP Alex Norris said: “From shopping on your local high street to visiting a loved one in hospital, parking is part of everyday life. But too many people are being unfairly penalised.
“That’s why our code will tackle misleading tactics and confusing processes, bringing vital oversight and transparency to raise standards across the board.”
However, it was withdrawn following legal challenges launched by several parking firms.
This meant the private parking sector has been left to regulate itself, through two accredited trade associations called the British Parking Association (BPA) and International Parking Community (IPC).
Derby North MP calls Excel Parking fine a “five-minute rip-off charge”
Car park operators, which are members of these associations, can obtain drivers’ names and addresses from the Driver and Vehicle Licensing Agency (DVLA) and issue parking charge notices (PCNs) for allegedly breaching terms and conditions.
The government said its new measures would prevent charges caused by issues such as payment machine errors, accidental typos, or poor mobile signal.
However, the AA believes the government’s proposals do not go far enough.
Jack Cousens, head of roads policy, said: “This long-awaited consultation will not please drivers and suggests that government is bending the knee to the private parking industry.”
His concerns include a £100 cap on parking charges, which is higher than the £50 previously proposed.
“We urge all drivers to complete the consultation and submit their views and experiences when dealing with private parking firms,” he said.
Hannah Robinson
Hannah Robinson was asked to pay £11,390 because poor mobile signal meant she took too long to pay
They paid the DVLA for 12.8 million keeper details in the last financial year, which is a 673% increase since 2012.
“While this partly reflects more parking spaces, the current system lacks independent oversight and sufficient transparency,” the Ministry of Housing, Communities and Local Government said.
“At present, operators can avoid sanctions for poor practice, leaving motorists vulnerable to unfair or incorrect charges. The new compliance framework will ensure accountability.”
Under the proposals, operators that breach the code may stop being able to get drivers’ details from the DVLA.
Drivers have been sent £100 PCNs for not entering their registration numbers in full
The BPA said it would work closely with the government throughout the consultation, but said the new code must allow for “proper enforcement”.
“Without proper enforcement, parking quickly becomes a free-for-all, with some people taking advantage at the expense of others,” it said in a statement.
“When spaces are misused, it’s often at the expense of those who need them most, such as disabled people, parents with young children and local residents.
“We believe parking systems must strike a balance: they should deter selfish and anti-social behaviour, but they must also be fair, proportionate, and transparent.”
The National Trust has announced plans to cut 6% of its current workforce, about 550 jobs, partly blaming an inflated pay bill and tax rises introduced by Chancellor Rachel Reeves.
The heritage and conservation charity said it was under “sustained cost pressures beyond our control”.
These include the increase in National Insurance contributions by employers and the National Living Wage rise from April, which the National Trust said had driven up wage costs by more than £10m a year.
The cost-cutting measures are part of a plan to find £26m worth of savings.
“Although demand and support for our work are growing with yearly increases in visitors and donations; increasing costs are outstripping this growth,” the charity said in a statement.
“Pay is the biggest part of our costs, and the recent employer’s National Insurance increase and National Living Wage rise added more than £10m to our annual wage bill.”
A 45-day consultation period with staff began on Thursday and the Trust – which currently has about 9,500 employees – said it was working with the Prospect union “to minimise compulsory redundancies”.
Prospect said though cost pressures were partly to blame, “management decisions” also contributed to the Trust’s financial woes.
The union’s deputy general secretary, Steve Thomas, said “once again it is our member who will have to pay the price”.
“Our members are custodians of the country’s cultural, historic and natural heritage – cuts of this scale risk losing institutional knowledge and skills which are vital to that mission,” he said.
The Trust is running a voluntary redundancy scheme, and is expecting that to significantly reduce compulsory redundancies, a spokeswoman said.
The job cuts will affect all staff from management down, and everyone whose job is at risk will be offered a suitable alternative where available, the spokeswoman added.
Following consultations, which will finish in mid-to-late August, the cuts will be made in the autumn.
Chancellor Rachel Reeves announced the rise in National Insurance contributions by employers in last October’s Budget.
As enterprises worldwide race to adopt AI, GPTBots.ai made its mark at The MarTech Summit Hong Kong, Asia’s premier marketing technology conference attended by world-renowned brands such as JPMorgan, Yahoo, Nike, and DBS, alongside leading Hong Kong enterprises including Cathay Pacific, Hong Kong Disneyland, and The Hong Kong Jockey Club.
With 85% of enterprises prioritizing AI adoption in 2024 (Gartner), yet struggling with implementation gaps, GPTBots.ai demonstrated how its no-code AI Agent platform turns complex AI concepts into deployable solutions—without coding or data science teams.
Spotlight: Real-World AI in Action At the summit, GPTBots.ai engaged with forward-thinking organizations, including: A Top Hong Kong University: Their admissions team explored AI-powered chatbots to streamline student inquiries and application processes, aiming to:
Automate 80% of FAQs (e.g., program requirements, deadlines).
Guide applicants through form-filling with smart error detection.
Free staff to focus on students’ in-depth support.
A Leading Hong Kong Airline: Their tech team discussed internal efficiency AI Agents for:
AI search to make enterprise knowledge instantly accessible and empower every role.
Reducing IT helpdesk tickets by 50% via self-service troubleshooting.
Why GPTBots.ai Stood Out
Enterprise-Ready: Built to adapt to your business, no matter the size or complexity.
Proven at Scale: Powers AI Agents for financial services, healthcare, and retail giants.
End-to-End Capabilities: From strategy to deployment, we manage every step of your AI journey.
“The gap isn’t AI potential—it’s practical adoption,” said Tanya Quan, Marketing Director at GPTBots.ai. “We’re helping enterprises skip the lab and go straight to ROI.”
