Distinguished for Innovation, Enterprise Readiness, and Visionary Approach to Agentic AI

Cognigy, a global leader in AI-powered customer service solutions, has been recognized as the leader in the newly released 2025 Conversational AI Intelliview from Opus Research. The report, titled “Decision-Maker’s Guide to Self-Service & Enterprise Intelligent Assistants,” shows Cognigy as the leading platform across critical evaluation areas including product capability, enterprise fit, GenAI maturity, and deployment performance.

This recognition underscores Cognigy’s commitment to empowering enterprises with production-ready, scalable AI solutions that go far beyond chatbot basics. The report cites Cognigy’s strengths in visual AI agent orchestration, tool and function calling, AI Ops and observability, and a deep commitment to enterprise-grade control—all delivered through a platform built to scale real-time customer interactions across voice and digital channels.

“Cognigy exemplifies the next stage of conversational AI maturity,” said Ian Jacobs, VP & Lead Analyst at Opus Research. “Their agentic approach—combining real-time reasoning, orchestration, and observability—demonstrates how GenAI can move beyond experimentation into meaningful, measurable transformation in the contact center.”

Cognigy was one of the few vendors identified in the report as a “True Believer” in the evolution of GenAI-driven self-service, with tools designed to simplify deployment while giving enterprises full control. The platform’s AI Agent Manager enables businesses to create, configure, and continuously improve intelligent agents—defining persona, memory scope, and access to tools and knowledge—all through a flexible, low-code interface. Cognigy uniquely blends deterministic logic with generative capabilities, ensuring both speed and reliability in automation.

“This recognition from Opus Research is more than a milestone—it’s validation that our strategy is working,” said Alan Ranger, Vice President at Cognigy. “We’re delivering real-world, enterprise-grade automation that’s transforming contact centers. From financial services to healthcare to global retail, our customers are scaling faster, resolving issues in real time, and delivering truly modern service experiences.”

With global Fortune 500 customers and partnerships across the CCaaS and AI ecosystem, Cognigy continues to lead the way in delivering enterprise-ready AI that combines usability, speed, and impact. This latest industry acknowledgment further solidifies its position as the go-to platform for intelligent self-service.

To download a copy of the report, visit https://www.cognigy.com/opus-research-2025-conversational-ai-intelliview.

Frontiers has announced that external fraud‑screening tools – Cactus Communications’ Paperpal Preflight, and Clear Skies’ Papermill Alarm and Oversight – have been integrated into its own Artificial Intelligence Review Assistant (AIRA) submission-screening system.

The expansion delivers what the companies describe as “an unprecedented, multilayered defence against organised research fraud, strengthening the reliability and integrity of every manuscript submitted to Frontiers”.

AIRA was launched in 2018, making Frontiers one of the early adopters of AI in submission checking. In 2022, Frontiers added its own papermill check to its comprehensive catalogue of AIRA checks, with the aim of tackling the industry-wide problem of manufactured manuscripts. The latest version, released in 2025, uses more than 15 data points and signals of potential manufactured manuscripts to be investigated and validated by a human expert.

Dr Elena Vicario, Head of Research Integrity at Frontiers, said: “Maintaining trust in the scholarly record demands constant innovation. By combining the unique strengths of Clear Skies and Cactus with our own AI capabilities, we are raising the bar for integrity screening and giving editors and reviewers the confidence that every submission has been rigorously vetted.”

Commenting on the importance of the partnership, Nikesh Gosalia, President, Global Academic and Publisher Relations at Cactus Communications, said: “This partnership with Frontiers reflects the confidence leading publishers have in our AI-driven solutions. Paperpal Preflight is a vital tool that supports editorial teams and existing homegrown solutions in identifying and addressing potential issues early in the publishing workflow.

“As one of the world’s largest and most impactful research publishers, Frontiers is taking an important step in strengthening research integrity, and we are proud to collaborate with them in this mission of safeguarding research.”

Adam Day, Founder and CEO of Clear Skies, added: “Clear Skies is thrilled to be working with the innovative team at Frontiers to integrate AIRA with Oversight. This integration makes our multi-award-winning services, including the Papermill Alarm, available across the Frontiers portfolio.

“Oversight is the first index of research integrity and recipient of the inaugural EPIC Award for integrity tools from the Society for Scholarly Publishing (SSP). As well as providing strategic Oversight to publishers, our detailed article reports support human Oversight of research integrity investigations on publications as well as journal submissions.”