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Why it has one of the most digital governments

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Ben Morris

Technology of Business Editor

Getty Images A woman works at her laptop in a cafe in UkraineGetty Images

Ukrainians can access 130 services from the Diia portal

Rounding a corner in Kyiv on 24 Feb 2022, Oleksandr Bornyakov remembers driving into a gun battle.

It was day one of Russia’s full-scale invasion of Ukraine, and Russian saboteurs were fighting with Ukrainian security forces in the centre of the Ukrainian capital.

“There is shooting, cars are burning, armoured vehicles are burning… when we eventually passed… there were a lot of bodies.”

As a government minister he had been ordered to drive hundreds of kilometres west and continue his work in a safer location.

Beginning in 2019, Bornykov, Deputy Minister of Digital Transformation, had been managing the shift of Ukraine’s government services to a new app called Diia (the Ukrainian word for action).

The idea was that citizens could access everything they needed from their mobile phones; driving licences, marriage certificates, house deeds, and much more.

They started with driver’s licences in 2019, which was quite popular, but the Diia app got a boost during the pandemic, when Covid certificates were added.

“This gave another maybe two or three million people,” says Bornykov.

Despite the war Diia has continued to develop.

Today the app hosts 40 government services, including tax payment, car registration and marriage applications.

Perhaps more fun – Ukrainians can make local selections for Eurovision via the app, including selecting national jury members and choosing the national representative.

Additionally, 30 documents are available on the app; Bornykov, flicked through some of his for me including his gun licence and car insurance.

There is also a Diia portal, which can be accessed via a browser on a computer, which has 130 services for citizens and businesses.

In total Diia has 22.7 million users.

All this, according to Bornyakov, makes Ukraine one of the leading countries when it comes to digital government services – in his opinion putting Ukraine ahead of Estonia, which is well known for its digital government.

“I haven’t seen anybody else doing better than us, except maybe Saudi Arabia, and this both relates to number of users and and the approach.”

Ministry of Digital Transformation Ukraine A couple appear to be kissing but one blocks the view with a phone showing the Diia appMinistry of Digital Transformation Ukraine

Marriage admin can all be done via the Diia app

How has Ukraine been able to make such progress, despite the disruption of Covid and amid, for the last three years, fighting off Russian invaders?

Part of it is having the right workforce, according to Bornyakov.

He says that for the past 20 years Ukraine has been a popular destination for companies looking to outsource IT projects.

He estimates that there are 300,000 software developers in Ukraine, many of whom have worked on complex projects for big international companies.

“There’s a lot of technical and experienced engineers that can do brilliant things,” he says.

They are also not as expensive as elsewhere in the world. So, he estimates that between five and 10 million dollars was spent on developing Diia.

Hiring software developers in the UK would cost five or 10 times as much, he says.

Getty Images Ukrainian band Ziferblat representing Ukraine with the song "Bird of Pray" at Eurovision 2025.Getty Images

The Diia app was used to select Ukraine’s Eurovision act, Ziferblat

David Eaves is associate professor of digital government at University College London, and has studied efforts by governments all over the world to digitise their services.

He says the key to Ukraine’s success was work done prior to building the app. Using software similar to that used by Estonia, Ukraine created a data exchange, which made it easy for data flow from government departments and organisations.

The Diia app was then added on top of the data exchange.

“If you have this flexibility of moving data around, it becomes much easier to build new services, because rather than asking citizens for the same information all over again, you can simply request their permission to access it,” says Prof Eaves.

So, when applying for a benefit, users don’t have to re-enter their address, place of birth, martial status, and their income could be checked against their tax records.

Not only does this reduce the administrative burden, but it means the government doesn’t have to design a system to recollect, store and process this information all over again.

Ministry for Digital Transformation Ukraine A phone showing a document on the Diia appMinistry for Digital Transformation Ukraine

The Diia app hosts 40 government services and 30 documents

That flexibility allowed Ukraine to add new services to cope with the challenges of war.

“We actually introduced around 15 different services related to the to the war,” says Mr Bornyakov.

For example users could apply for compensation if their property was damaged or destroyed. Citizens could also report the location of Russian troops through the app.

Prof Eaves also points out that Ukraine’s war with Russia has spurred government to modernise.

“When you are on a wartime footing, there’s a sense of urgency. The urgency of delivering the service becomes more important than rules that sometimes trip up bureaucracies,” he says.

That’s put Ukraine among the countries leading the effort to digitise government services, according to Prof Eaves.

He thinks Denmark is probably leading the way with both a solid infrastructure, range of services and well designed user interface.

So what does the future hold? Ukraine is developing AI systems which Bornyakov says have the potential to make interactions with government smoother.

He sees AI guiding a user through the various steps to get what they want.

“We want to redefine the approach to government services,” he says.

While Prof Eaves is excited about the possibility of AI in government services, he advises caution.

Developers need to be sure they have reliable data to train the AI and then ensure the system can learn what the right answers are.

“AI is like having a Ferrari. You can do amazing things, but you better have good roads. Pretty hard to drive a Ferrari on a dirt road, right?”

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Seattle Mayor Harrell announces new AI plan for city services

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Seattle residents could see expanded use of artificial intelligence in permitting, public safety, customer service and more as Mayor Bruce Harrell rolls out a new framework for how the city will incorporate the technology.

In a Thursday news conference, Harrell announced a new 26-page AI plan that includes guidelines for training employees, evaluating the effectiveness of AI tools and expanding the use of AI to a variety of city operations. The new plan also comes with an updated version of Seattle’s AI policy for employees.

“We are trying to be very intentional about positioning Seattle as a national leader in responsible artificial intelligence implementation,” Harrell said.

Seattle will use AI to improve a variety of city services, Harrell said. Various AI pilots are already underway, including a partnership with software company CivCheck in an effort to speed permitting times, and a partnership with enterprise software provider C3.ai, Microsoft and the Seattle Department of Transportation on a project that uses AI to analyze near-miss car incidents and identify dangerous streets.

Thursday’s press conference — which featured entrepreneurial jargon like “solutioning” and “upskilling” — was held at AI House, a co-working, event and “incubation” space on the Seattle waterfront launched through a public-private partnership earlier this year. The mayor addressed many of his comments to representatives from Seattle’s AI industry, stressing his desire to support the tech sector and harness local talent to help address civic issues.

“We have the second-biggest epicenter of AI talent, and our ability to activate that is key to our success,” said Seattle Chief Information Officer Rob Lloyd.

Seattle’s new AI plan alludes to “workforce transitions” and “organizational change” that will “inevitably create tensions” as the city’s embrace of AI “shifts the very nature of many jobs.”

Asked what city jobs might be replaced by AI, Harrell said it’s “premature” to go into specifics.

“When one door is closed in terms of a repetitive function, many more doors open for employment opportunity,” Harrell said, adding that the city will take a human-centered approach and work with labor groups “as we look at certain tasks that could possibly be replaced by AI.”

Lloyd said the goal is to empower city employees — not to replace them.

“People matter in making the most important decisions,” Lloyd said. “The critical decisions ultimately come back to the humans.”

Seattle was one of the first cities in the country to adopt generative AI guidelines in 2023. The updated 2025 policy is similar: It says all AI outputs must be reviewed by humans for accuracy and bias. (The jargon the city uses is “HITL,” short for “human in the loop.”)

If significant amounts of text generated by AI are used in a final product, the policy requires attribution to the relevant AI system. Here’s what the city suggests as a sample disclosure line:

“Some material in this brochure was generated using ChatGPT 4.0 and was reviewed for accuracy by a member of the Department of Human Services before publication.” 

Lloyd said there “aren’t any penalties per se” for employees who violate the policy’s rules around disclosure.

Last month, Cascade PBS and KNKX published a two-part series about how city governments in Washington have used ChatGPT for a variety of policy and communication tasks. The series, based on thousands of pages of ChatGPT logs obtained through public records requests, was focused on Bellingham and Everett, but only because those cities were fastest to respond to records requests. Several Washington cities, including Seattle, are continuing to respond slowly in installments.

Lloyd said Seattle’s embrace of AI comes with lots of guardrails.

“There is a security process, there is privacy consideration, and as we go through that, we are also saying that we will enable AI to make the city of Seattle able to solve civic challenges,” Lloyd said.

The city’s updated AI policy includes prohibitions on the use of AI for monitoring and classifying individuals based on their behavior, for autonomous weapons systems and for consequential decisions.

All stories produced by Murrow Local News fellows can be republished by other organizations for free under a Creative Commons license. Image rights may vary. Contact editor@knkx.org for image use requests.





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AI Can Generate Code. Is That a Threat to Computer Science Education?

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Some of Julie York’s high school computer science students are worried about what generative artificial intelligence will mean for future careers in the tech industry. If generative AI can code, then what is left for them to do? Will those jobs they are working toward still be available by the time they graduate? Is it still worth it to learn to code?

They are “worried about not being necessary anymore,” said York, who teaches at South Portland High School in South Portland, Maine. “The biggest fear is, if the computer can do this, then what can I do?”

The anxieties are fueled by the current landscape of the industry: Many technology companies are laying off employees, with some linking the layoffs to the rise of AI. CEOs are embracing AI tools, making public statements that people don’t need to learn to code anymore and that AI tools can replace lower or mid-level software engineers.

However, many computer science education experts disagree with the idea that AI will make learning to code obsolete.

Technology CEOs “have an economic interest in making that argument,” said Philip Colligan, the chief executive officer of the Raspberry Pi Foundation, a U.K.-based global nonprofit focused on computer science education. “But I do think that argument is not only wrong, but it’s also dangerous.”

While computer science education experts acknowledged the uncertainty of the job market right now, they argued it’s still valuable to learn to code along with foundational computer science principles, because those are the skills that will help them better navigate an AI-powered world.

Why teaching and learning coding is still important, even if AI can spit out code

The Raspberry Pi Foundation published a position paper in June outlining five arguments why kids still need to learn to code in the age of AI. In an interview with Education Week, Colligan described them briefly:

  1. We need skilled human programmers who can guide, control, and critically evaluate AI outputs.
  2. Learning to code is an essential part of learning to program. “It is through the hard work of learning to code that [students] develop computational thinking skills,” Colligan said.
  3. Learning to code will open up more opportunities in the age of AI. It’s likely that as AI seeps into other industries, it will lead to more demand for computer science and coding skills, Colligan said.
  4. Coding is a literacy that helps young people have agency in a digital world. “Lots of the decisions that affect our lives are already being taken by AI systems,” Colligan said, and with computer science literacy, people have “the ability to challenge those automated decisions.”
  5. The kids who learn to code will shape the future. They’ll get to decide what technologies to build and how to build them, Colligan said.

Hadi Partovi, the CEO and founder of Code.org, agreed that the value of computer science isn’t just economic. It’s also about “equipping students with the foundation to navigate an increasingly digital world,” he wrote in a LinkedIn blog post. These skills, he said, matter even for students who don’t pursue tech careers.

“Computer science teaches problem-solving, data literacy, ethical decision-making and how to design complex systems,” Partovi wrote. “It empowers students not just to use technology but to understand and shape it.”

With her worried students, York said it’s her job as a teacher to reassure them that their foundational skills are still necessary, that AI can’t do anything on its own, that they still need to guide the tools.

“By teaching those foundational things, you’re able to use the tools better,” York said.

Computer science education should evolve with emerging technologies

If foundational computer science skills are even more valuable in a world increasingly powered by AI, then does the way teachers teach them need to change? Yes, according to experts.

“There is a new paradigm of computing in the world, which is this probabilistic, data-driven model, and that needs to be integrated into computer science classes,” said Colligan.

The Computer Science Teachers Association this year released its AI learning priorities: All students should understand how AI technologies work and where they might be used, the association asserted; students should be able to use and critically evaluate AI systems, including their societal impacts and ethical considerations; students should be able to create and not just consume AI technologies responsibly; and students should be innovative and persistent in solving problems with AI.

Some computer science teachers are already teaching about and modeling AI use with their students. York, for instance, allows her students to use large language models for brainstorming, to troubleshoot bugs in their code, or to help them get unstuck in a problem.

“It replaced the coding ducks,” York said. “It’s a method in computer science classes where you put a rubber duck in front of the student, and they talk through their problem to the duck. The intention is that, when you talk to a duck and you explain your problem, you kind of figure out what you want to say and what you want to do.”

The rise of generative AI in K-12 could also mean that educators need to rethink their assignments and assessments, said Allen Antoine, the director of computer science education strategy for the Texas Advanced Computing Center at the University of Texas at Austin.

“You need to do small tweaks of your lesson design,” Antoine said. “You can’t just roll out the same lesson you’ve been doing in CS for the last 20 years. Keep the same learning objective. Understand that the students need to learn this thing when they walk out. But let’s add some AI to have that discussion, to get them hooked into the assignment but also to help them think about how that assignment has changed now that they have access to these 21st century tools.”

But computer science education and AI literacy shouldn’t just be confined to computer science classes, experts said.

“All young people need to be introduced to what AI systems are, how they’re built, their potential, limitations and so on,” Colligan said. “The advent of AI technologies is opening up many more opportunities across the economy for kids who understand computers and computer science to be able to change the world for the better.”

What educators need in order to prepare students for what’s next

The challenge in making AI literacy and computer science cross-curricular is not new in education: Districts need more funding to provide teachers with the resources they need to teach AI literacy and other computer science skills, and educators need dedicated time to attend professional development opportunities, experts said.

“There are a lot of smart people across the nation who are developing different projects, different teacher professional development ideas,” Antoine said. “But there has to be some kind of a commitment from the top down to say that it’s important.”

The Trump administration has made AI in education a focus area: President Donald Trump, in April, signed an executive order that called for infusing AI throughout K-12 education. The U.S. Department of Education, in July, added advancing the use of AI in education as one of its proposed priorities for discretionary grant programs. And in August, first lady Melania Trump launched the Presidential AI Challenge for students and teachers to solve problems in their schools and communities with the help of AI.

The Trump administration’s AI push comes amid its substantial cuts to K-12 education and research.

Still, Antoine said he’s “optimistic that really good things are going to come from the new focus on AI.”





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Google’s top AI scientist says ‘learning how to learn’ will be next generation’s most needed skill

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ATHENS, Greece — A top Google scientist and 2024 Nobel laureate said Friday that the most important skill for the next generation will be “learning how to learn” to keep pace with change as Artificial Intelligence transforms education and the workplace.

Speaking at an ancient Roman theater at the foot of the Acropolis in Athens, Demis Hassabis, CEO of Google’s DeepMind, said rapid technological change demands a new approach to learning and skill development.

“It’s very hard to predict the future, like 10 years from now, in normal cases. It’s even harder today, given how fast AI is changing, even week by week,” Hassabis told the audience. “The only thing you can say for certain is that huge change is coming.”

The neuroscientist and former chess prodigy said artificial general intelligence — a futuristic vision of machines that are as broadly smart as humans or at least can do many things as well as people can — could arrive within a decade. This, he said, will bring dramatic advances and a possible future of “radical abundance” despite acknowledged risks.

Hassabis emphasized the need for “meta-skills,” such as understanding how to learn and optimizing one’s approach to new subjects, alongside traditional disciplines like math, science and humanities.

“One thing we’ll know for sure is you’re going to have to continually learn … throughout your career,” he said.

The DeepMind co-founder, who established the London-based research lab in 2010 before Google acquired it four years later, shared the 2024 Nobel Prize in chemistry for developing AI systems that accurately predict protein folding — a breakthrough for medicine and drug discovery.

Greece’s Prime Minister Kyriakos Mitsotakis, left, and Demis Hassabis, CEO of Google’s artificial intelligence research company DeepMind discuss the future of AI, ethics and democracy during an event at the Odeon of Herodes Atticus, in Athens, Greece, Friday, Sept. 12, 2025. Credit: AP/Thanassis Stavrakis

Greek Prime Minister Kyriakos Mitsotakis joined Hassabis at the Athens event after discussing ways to expand AI use in government services. Mitsotakis warned that the continued growth of huge tech companies could create great global financial inequality.

“Unless people actually see benefits, personal benefits, to this (AI) revolution, they will tend to become very skeptical,” he said. “And if they see … obscene wealth being created within very few companies, this is a recipe for significant social unrest.”

Mitsotakis thanked Hassabis, whose father is Greek Cypriot, for rescheduling the presentation to avoid conflicting with the European basketball championship semifinal between Greece and Turkey. Greece later lost the game 94-68.

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