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How AI Agents at Work Help Make Businesses Smarter

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How businesses of all sizes are using intelligent digital assistants to save time, reduce costs, accelerate workflows, enhance customer experiences, while keeping humans at the center.

Whether you are an online clothing retailer fielding a flood of customer queries, a financial firm tailoring services to clients, or a startup with bright ideas but limited resources – the challenge is universal: how do you meet rising demand, accelerate workflows, and improve customer satisfaction without the burden of complex technology?

The answer for a growing number of companies – enterprise AI agents working alongside your team.

What are enterprise AI agents?

Enterprise AI agents are intelligent digital assistants that automate business processes. Unlike basic chatbots or traditional AI tools that operate on pre-set scripts or limited tasks, enterprise AI agents integrate directly into your business systems to generate reports, analyze complex data, draft personalized content, and assist developers with code reviews and testing.

Powered by large language models (LLMs) and connected to enterprise data, they deliver secure, context-aware, and scalable support that adapts to your specific business needs. Most importantly, they handle repetitive tasks so your team can focus on creative problem-solving and strategic initiatives.

AI agents are already making a difference

Enterprise AI agents are already proving valuable across industries. They are deployed to reduce wait times and improve resolution rates in customer service, effectively handling complex interactions—including those that require empathy. Marketing teams use them to tailor messaging and scale campaigns, and HR and operations teams are using agents to handle routine employee queries and streamline onboarding processes.

According to McKinsey, enterprise LLMs could unlock up to $4.4 trillion in annual value. Boston Consulting Group predicts the AI agent market’s average annual growth rate will be 45 percent through to 2030.

No-code tools are making AI easier to adopt

Until recently, deploying enterprise AI required specialist teams and complex infrastructure. Today, modern platforms have changed that.

Low-code and no-code AI platforms allow business teams to build and manage intelligent agents using drag-and-drop visual workflows – with no manual coding required. With Retrieval-Augmented Generation (RAG), these agents pull answers from approved internal sources, keeping responses accurate and compliant.

One example is the Tencent Cloud Agent Development Platform (TCADP). It helps companies quickly build agents that integrate with tools like internal chat, databases, and document systems, supporting functions like marketing, analytics, and customer service.

And for technical teams, CodeBuddy – Tencent’s AI agent for developers – automates tasks like code generation, bug detection, and testing. It has helped reduce development bottlenecks and improve product delivery timelines. In fact, 85 percent of Tencent engineers now use it daily.

AI agent success cases in five sectors

Here are five examples of how enterprise AI agents are solving real business challenges, from simplifying operations to personalizing customer engagement.

1. Healthcare: managing complexity, improving care

At Peking Union Medical College Hospital, rising patient demand and disconnected services were overloading doctors and staff. By introducing an AI-powered Q&A agent, the hospital unified 15 services – from appointment scheduling to billing – into a single interface. It also enabled full-cycle patient management from admission to post-op.

Result: Reduced admin burden, smoother patient experiences, and more time for clinical care.

2. Auto: enhancing support at scale

FAW Toyota, a leading car maker, needed to improve service quality across a complex support network reliant on large volumes of brand manuals, illustrated guides, and technical documents.

To address this, the company deployed an AI agent using Optical Character Recognition (OCR) and RAG to interpret information and generate accurate, real-time responses. This enabled end-to-end knowledge processing and automated responses.

Since launch, resolution rates have risen from 37 percent to 84 percent, with the AI agent now handling about 17,000 monthly inquiries.

Result: Faster, more accurate responses and improved customer satisfaction.

3. Finance: cutting through complexity

For Huaxing Bank, due diligence reports were essential but time-consuming tasks that once took over a week to complete.

Using an AI credit assistant, 95 percent of that work is now automated with 93 percent accuracy. Operational efficiency is up tenfold, and report generation time slashed from 10 days to just one.

Result: Staff can focus on higher-value analysis while accelerating compliance.

4. Retail: personalizing at scale

DaShenLin is one of China’s largest pharmacy chains, with more than 16,000 stores nationwide. It had accumulated a vast amount of enterprise knowledge including drug information, sales support and customer feedback across their stores.

The company used a Hunyuan-powered AI agent to consolidate that knowledge base. In addition, their in-store Q&A support agent can now help over 50,000 employees answer questions instantly, reducing staff response times by 80 percent.

Result: More confident front-line staff and faster service.

5. Gaming: elevating player experiences

Game studios are under constant pressure to evolve and upgrade their offerings to keep players engaged.

Giant Network, makers of hit game Among Us, used Tencent’s Hunyuan Turbo S model to introduce AI-powered non-player characters (NPCs) into its impostor challenge playing mode. These intelligent agents mimic human reasoning and conversation, creating deeper, more strategic player engagement.

Result: More immersive gameplay and increased player activity.

Getting started: key considerations

  • Choose the Right Foundation: Look for platforms that integrate securely with existing data and have proven track records in your industry.
  • Start Small, Scale Smart: Begin with high-volume, routine tasks before expanding to more complex processes.
  • Measure What Matters: Track metrics like time savings, accuracy improvements, and employee satisfaction to demonstrate ROI.
  • Focus on Human Enhancement: Position AI agents as tools that amplify human capabilities rather than replace them.

Ready to scale smarter?

Enterprise AI agents aren’t future technology. They’re already working alongside teams today to reduce costs, speed up operations, and deliver better customer and employee experiences.

What part of your business could run smarter with AI agents on your team?



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Disney, Warner Bros., Universal Pictures Sue Chinese AI Company

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Disney, Warner Bros. Discovery and Universal Pictures have sued a Chinese artificial intelligence image and video generator for copyright infringement, opening another front in a high-stakes battle involving the use of movies and TV shows owned by major studios to teach AI systems.

The lawsuit, filed on Tuesday in California federal court, accuses MiniMax of building its business by plundering the studios’ intellectual property. Its service, Hailuo AI, allows users to generate content of iconic copyrighted characters.

The studios characterize MiniMax’s alleged infringement as an existential threat. Given the rapid advancement of AI technology, it’s “only a matter of time until Hailuo AI can generate unauthorized, infringing videos” that are “substantially longer, and even eventually the same duration as a movie or television program,” the lawsuit says.

For years, AI companies have been training their technology on data scraped across the internet without compensating creators. It’s led to lawsuits from authors, record labels, news organizations, artists and studios, which contend that some AI tools erode demand for their content.

Earlier this month, Warner Bros. Discovery joined Disney and Universal in suing Midjourney for allegedly training its AI system on its movies and TV shows. By their thinking, the AI company is a free-rider plagiarizing their content.

In a statement, Motion Picture Association CEO Charles Rivkin said AI companies will be “held accountable for infringing on the rights of American creators wherever they are located.” He added, “We remain concerned that copyright infringement, left unchecked, threatens the entire American motion picture industry.”

MiniMax markets its Hailuo AI as a “Hollywood studio in your pocket” and uses studios’ characters in promotional materials, the lawsuit says.

When prompted with Darth Vader, the service returns an image of the character with a Minimax watermark, according to the complaint. It can also generate videos of characters seen across Disney, Warner Bros. and Universal movies and TV shows, including Minions, Guardians of the Galaxy and Superman, the lawsuit claims. 

The only way MiniMax’s technology would be able do so, the studios allege, is if the company trained its AI system on their intellectual property.

The lawsuit seeks unspecified damages, including disgorgement of profits, and a court order barring MiniMax from continuing to exploit studios’ works.



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Framer Founder: This Is What Designers Need to Focus on in Age of AI

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It has never been easier to make a website or graphic with AI tools, but Jorn van Dijk, the cofounder of AI website builder Framer, says designers still need to put in some grunt work to stand out in the field.

Van Dijk told Business Insider that designers must nurture their sense of taste as they develop their careers.

“Taste and quality go hand in hand. With AI, it’s super easy to make something sloppy very fast. That’s why it’s called AI slop,” he said.

“A way to stand out is to focus on quality and making something unique to yourself, to the individual, and to the brand,” he added.

This is critical for businesses, which rely on their designers to develop a brand that “people like to engage with and get excited about,” van Dijk said.

“That is increasingly hard and not easy to do,” he said.

To refine one’s taste, van Dijk said designers should go back to the basics and “hone your hard skills.” That involves getting practice with tools to create good design and producing more work.

“Do a lot of exploration, make a lot of mock-ups, make a lot of icons, draw a lot of logos,” van Dijk said.

“What worked 10 years ago is probably still true today. It’s just that the tools have changed, and we can leverage AI to do better work,” he added.

Van Dijk started Framer in 2014 with his cofounder, Koen Bok. The company has over 130 employees and is based in Amsterdam, per PitchBook. In August, Framer raised $100 million at a $2 billion valuation in its Series D funding round.

Van Dijk and Bok cofounded Sofa in 2006, a software company that made apps for Apple’s MacBooks. Meta acquired Sofa in 2011, and the pair worked as product designers at the social media giant between 2011 and 2013.

Van Dijk told Business Insider that AI can benefit many creative fields, such as graphic design and film, but it hasn’t leveled the playing field between professional artists and the average person.

“It’s never been easier to create good video, but I haven’t really seen the amount of amazing videos or ads skyrocket because of that,” he said.





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Parents of teens who died by suicide after AI chatbot interactions testify to Congress

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MEDIA

Trump files $15b defamation lawsuit against The New York Times

The New York Times building.Michael M. Santiago/Getty

President Trump has added The New York Times to the list of media companies he’s challenged in court, filing a $15 billion defamation lawsuit that targets four of its journalists in a book and three articles published within a two-month period before the last election. In a Truth Social post announcing the lawsuit early Tuesday, Trump called the Times “one of the worst and most degenerate newspapers in the nation’s history” and a virtual mouthpiece for Democrats. The lawsuit was filed in US District Court in Florida. The Times called the lawsuit meritless and an attempt to discourage independent reporting. “The New York Times will not be deterred by intimidation tactics,” spokesperson Charlie Stadtlander said. — ASSOCIATED PRESS

RETAIL

Target steps up next-day parcel delivery as discounter tries to narrow gap with rivals

A Target store in Pasadena, Calif., on Aug. 20.Mario Tama/Getty

Target is expanding its next-day delivery of parcel shipments to 35 of the nation’s top 60 metropolitan markets by the end of next month, marking 22 new cities this year, as the discount retailer aims to narrow the gap with the likes of Amazon. That means that its next-day delivery expansion will go to 54 percent of the US population, up from 20 percent, according to Gretchen McCarthy, Target’s chief supply chain and logistics officer. San Diego and Orlando and Tampa, Fla., are on the list. Target plans to add another 20 cities for next-day delivery by next year, the company said. Target said it offers same-day delivery to more than 80 percent of the US population, through Shipt, a delivery subscription service that Target acquired in 2017. In comparison, online behemoth Amazon expanded the number of same-day delivery sites by more than 60 percent in 2024 for its Amazon Prime members and serves more than 140 metro areas. — ASSOCIATED PRESS

SPENDING

Retail sales up 0.6% in August from July even as tariffs hurt jobs and lead to price hikes

A cashier rang up groceries in Dallas on Aug. 28.LM Otero/Associated Press

Shoppers increased their spending at a better-than-expected pace in August from July, helped by back-to-school shopping, even as President Trump’s tariffs start to hurt the job market and lead to price increases. Retail sales rose 0.6 percent last month from July, when sales were up a revised 0.6 percent, according to the Commerce Department’s report. In June, retail sales rose 0.9 percent, the government agency said. The August performance, announced Tuesday, was also likely helped by the continued efforts by Americans to keep pushing up purchases ahead of expected price increases. The sales increases followed two straight months of spending declines in April and May. — ASSOCIATED PRESS

PHARMA

FDA takes aim at Hims & Hers, weight loss drugs in new advertising blitz

The Hims logo arranged in New York on Feb. 12.Gabby Jones/Bloomberg

For the first time, federal health officials are taking aim at telehealth companies promoting unofficial versions of prescription drugs, including popular weight loss medications, as part of the Trump administration’s crackdown on pharmaceutical advertising. The Food and Drug Administration on Tuesday posted more than 100 letters to various drugmakers and online prescribing companies, including Hims & Hers, which has built a multibillion-dollar business centered around lower-cost versions of blockbuster obesity injections. The FDA warned the company to remove “false and misleading” promotional statements from its website, including language claiming that its customized products contain “the same active ingredient” as FDA-approved drugs Wegovy and Ozempic. The formulations cited by regulators are produced by specialty compounding pharmacies and aren’t reviewed by the FDA. “Your claims imply that your products are the same as an FDA-approved product when they are not,” states the warning letter, dated Sept. 9. Hims said Tuesday that it “looks forward to engaging with the FDA.” “Our website and our customer-facing materials note that compounded treatments are not approved or evaluated by the FDA,” the company said in a statement. — ASSOCIATED PRESS

TECH

Trump delays TikTok ban again

The TikTok app page in the Apple App store.Gabby Jones/Bloomberg

President Trump on Tuesday extended for the fourth time the deadline for when TikTok had to be separated from its Chinese owner, ByteDance, or face a ban in the United States. The extension could be Trump’s last for the video app. He and other officials said this week that they had reached a framework for a deal with China to address national security concerns about ByteDance and its ties to Beijing. “We have a deal on TikTok,” Trump told reporters Tuesday. “We have a group of very big companies that want to buy it.” He is set to speak Friday with China’s top leader, Xi Jinping, to “confirm everything up,” he said. No officials have disclosed any details of the framework. The latest extension gives negotiators until Dec. 16 to find a new owner for TikTok. — NEW YORK TIMES

AVIATION

United Airlines says problems at Newark Airport have eased greatly

A United Airlines plane departed Newark International Airport in 2023.KENA BETANCUR/AFP via Getty Images

United Airlines says its Newark, N.J., hub is no longer in crisis mode. After a series of harrowing incidents this spring, flight delays are back to normal and passengers are once again using Newark Liberty International Airport in roughly the same numbers as before the problems emerged, United said Tuesday. Newark, one of the New York area’s three main airports, struggled this spring when runway construction and air traffic control technology outages and staffing shortages caused acute delays in flights, frustrating passengers and raising concerns about the broader aviation system. On one particularly bad day in April, traffic controllers briefly lost radar and radio contact with planes at Newark. The problems drove many people to avoid the airport, and United told investors that its Newark flights were about 15 percent less full after the disruptions peaked. But the end of most runway construction work in June and limits on the number of flights there, imposed by federal regulators, have stabilized the airport, according to United, which operates a large majority of the flights at Newark. — NEW YORK TIMES

Boeing defense union proposes $10,000 bonus to end strike

Workers picketed outside the Boeing Defense, Space & Security facility in Berkeley, Mo.Neeta Satam/Bloomberg

Boeing Co.’s striking defense workers will vote Friday on a contract proposal drafted by union leaders that includes a 20 percent guaranteed wage increase and $10,000 signing bonus aimed at ending a six-week labor standoff. The planemaker criticized the novel union maneuver and its revised contract terms, which were made without management’s input. Both will prolong a strike that has already cost factory workers $15,000 in lost income, on average, Boeing said. The International Association of Machinists and Aerospace Workers District 837 described their proposed four-year agreement as an improvement on the company’s overtures that the union rejected last week. The union is seeking to break an impasse after Boeing refused to sweeten its latest offer, a five-year contract that would have provided an average 24 percent guaranteed wage increase and $4,000 bonus. It was the third management offer to be voted down by the 3,200-member union, which has been on strike since Aug. 4. If the union proposal is approved by a majority of members, the offer will be submitted to management as a “pre-ratified agreement subject to Boeing’s acceptance,” IAM said. — BLOOMBERG NEWS





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