Tools & Platforms
IU provides AI resources for students, faculty. Here’s what university experts think:

Indiana University has begun providing AI tools for students and faculty, with a GenAI 101 course released at the beginning of the fall semester and the planned rollout of ChatGPT Edu.
“Indiana University is empowering our students, faculty and staff to lead as AI transforms every sector of the economy,” IU President Pamela Whitten said in an August 28 press release. “Working with an industry leader like OpenAI gives the IU community cutting-edge tools that will enhance learning, increase efficiency and prepare our graduates to thrive in the careers of today and tomorrow.”
Generative AI has recently become a prevalent tool for many college students. Survey results released by Inside Higher Ed in August showed that about 85% of college students report that they have used generative AI for their schoolwork within the last year.
Here’s how IU is approaching the rise of AI in higher education:
The university’s new GenAI 101 course was codeveloped by university technology experts, Brian Williams and Anne Leftwich, along with more than 40 others who contributed to different aspects.
The eight-module course, Williams said, assumes a student knows very little about generative AI, so it begins with the basics. It includes 31 YouTube-style videos with an average length of seven minutes. An animated AI assistant called Crimson interacts with learners and progress assessments are given throughout the course, Williams said.
The entire course takes about four and a half hours to complete, Williams said, and by the end of the course, students are taught to make a custom AI assistant.
Williams is the chair of the Virtual Advanced Business Technologies (VABT) Department in the Kelley School of Business and taught and developed Kelley’s first four generative AI courses.
He said IU leadership asked him and Leftwich to develop a practical, skill-based course in generative AI this summer to help students be more productive and use generative AI as a “thought partner.”
This launch is part of IU’s new “AI Academy,” Williams said, and will likely be accompanied by several other courses in the future. Williams said IU is one of the first schools to make this scale of practical generative AI learning material available for its students, and other institutions, including Harvard University, have reached out to the course-building team to learn from their approach.
“It’s really turning heads across the nation,” Williams said.
Williams said more than 30,000 people had started the course by Sept. 8, and students and teachers alike have given positive feedback. However, Williams acknowledged that AI use can be problematic.
“There’s real concerns with AI and environmental issues,” Williams said. “I also think there’s real concerns with copyright issues, or there’s real concerns with ethical issues. There’s a lot of concerns with AI in general.”
Williams said IU is attempting to be cognizant of the issues with using AI while facing the reality that many employers “won’t even hire students who don’t know how to use them (AI tools)” and trying to help prepare students who are interested in learning AI skills. The course material, Williams said, consistently points out to the learner that AI can make mistakes and that it is not a substitute for doing one’s own work.
GenAI 101 co-creator Anne Leftwich is a professor who teaches technology integration, AI and computer science classes at the School of Education. She has been the associate vice president of University Information Technology Services Learning Technologies for all campuses for the last two years.
She was responsible for teaching the ethics unit of the GenAI 101 course and said the best first step for students to learn how to use generative AI ethically is to take the course.
According to Leftwich, ChatGPT Edu provides ChatGPT Pro features and added security, as ChatGPT cannot use any of IU’s data from ChatGPT Edu to train its models, which are systems trained by data to find patterns and make decisions without requiring human programming.
More than 30,000 individuals have signed into the free ChatGPT with their IU emails, Leftwich said, so IU hopes providing ChatGPT Edu for these individuals to use instead will keep any internal university data shared with ChatGPT private in case of a data breach.
IU’s rollout of ChatGPT Edu will be the second largest of all time for OpenAI, according to an IU press release. Faculty and staff can now access ChatGPT Edu and student access will launch Jan. 1. Of the 200 faculty who tested several AI tools over the summer, 80% said ChatGPT worked the best for aiding their teaching and research.
“It’s helpful to have all the possible tools in front of you to really think about, ‘How do I reach my students better? How do I build assignments that are going to resonate with them?’” Leftwich said.
Leftwich said AI can be a helpful tool but acknowledged the reality of students using generative AI.
“If a student is using it to cheat, then obviously it’s not a good learning tool,” Leftwich said. “However, if a student is using it for a way to brainstorm, to iterate, to get feedback on whatever it is and then incorporating that feedback, or better yet even learning and incorporating that into their next draft, then those can be exceptional ways, in my mind, to learn.”
Leftwich said discouraging students from using generative AI to cheat falls to the instructors and those who create the curriculum. If students are given assignments without an explanation of the relevance or purpose, it’s hard for them to create a good final product and not be tempted to cheat, Leftwich said.
“Because AI is kind of destroying the assignments that we typically assign our students, I would love to see us do more experiential learning where you’re going out into the field,” Leftwich said. Experiential learning is a hands-on approach to teaching in which students are encouraged to learn through direct, in-field experience.
Junior Jonah Katz, president of a new student organization called Advances in Technology & AI Tools, said IU’s planned rollout of ChatGPT Edu shows the university’s initiative in integrating AI and emphasizing the importance of AI.
“I think it’s a great step,” Katz said. “I think that it lowers barriers for students to use AI responsibly. It can help with research, brainstorming and writing, but this is only if professors set clear expectations.”
Katz said AI has helped him be more time-efficient and search for internships.
“This is an innovation that isn’t going to go away and it’s only going to progress over time, so it’s important to be at the forefront of this transformation rather than be left behind,” Katz said.
Tools & Platforms
Tech giants to pour billions into UK AI. Here’s what we know so far

Microsoft CEO Satya Nadella speaks at Microsoft Build AI Day in Jakarta, Indonesia, on April 30, 2024.
Adek Berry | AFP | Getty Images
LONDON — Microsoft said on Tuesday that it plans to invest $30 billion in artificial intelligence infrastructure in the U.K. by 2028.
The investment includes $15 billion in capital expenditures and $15 billion in its U.K. operations, Microsoft said. The company said the investment would enable it to build the U.K.’s “largest supercomputer,” with more than 23,000 advanced graphics processing units, in partnership with Nscale, a British cloud computing firm.
The spending commitment comes as President Donald Trump embarks on a state visit to Britain. Trump arrived in the U.K. Tuesday evening and is set to be greeted at Windsor Castle on Wednesday by King Charles and Queen Camilla.
During his visit, all eyes are on U.K. Prime Minister Keir Starmer, who is under pressure to bring stability to the country after the exit of Deputy Prime Minister Angela Rayner over a house tax scandal and a major cabinet reshuffle.
On a call with reporters on Tuesday, Microsoft President Brad Smith said his stance on the U.K. has warmed over the years. He previously criticized the country over its attempt in 2023 to block the tech giant’s $69 billion acquisition of video game developer Activision-Blizzard. The deal was cleared by the U.K.s competition regulator later that year.
“I haven’t always been optimistic every single day about the business climate in the U.K.,” Smith said. However, he added, “I am very encouraged by the steps that the government has taken over the last few years.”
“Just a few years ago, this kind of investment would have been inconceivable because of the regulatory climate then and because there just wasn’t the need or demand for this kind of large AI investment,” Smith said.
Starmer and Trump are expected to sign a new deal Wednesday “to unlock investment and collaboration in AI, Quantum, and Nuclear technologies,” the government said in a statement late Tuesday.
Tools & Platforms
Workday previews a dozen AI agents, acquires Sana
After introducing its first AI agents for its HR and financial users last year, Workday returns this year with more prebuilt agents, a data layer for agents to feed analytics systems, and developer tools for custom agents.
The company also said it entered a definitive agreement to acquire Sana, whose AI-based tools enable learning and content creation. Workday said the acquisition will cost $1.1 billion and expects it to close by Jan. 31.
Workday has been on a tear with acquisitions this year. It reached an agreement to buy Paradox, an AI agent builder that automates tasks such as candidate screening, texting and interview scheduling. The deal is expected to close by the end of October. In April, Workday acquired Flowise, an AI agent builder.
HR software, in general, is complex compared with enterprise systems such as CRM, said Josh Bersin, an independent HR technology analyst. Because of that, some HR vendors will have to add agentic AI functionality through acquisition. Workday’s acquisitions this year coincide with the hiring of former SAP S/4HANA and analytics leader Gerrit Kazmaier as its president of product and technology.
“Workday knows that the architecture they have is not going to quickly get them to the world of agents — they can’t build agents fast enough to work across the proprietary workflow system that they have,” Bersin said. “Their direct competitors, SAP and Oracle, are all in the same boat.”
Agents, tools to come
Workday previewed several agents to automate HR work, including the Business Process Copilot Agent, which configures Workday for individual user tasks; Document Intelligence for Contingent Labor Agent, which manages scope of work processes and aligns contracts; Employee Sentiment Agent, which analyzes employee feedback; Job Architecture Agent, which automates job creation, titles and management; and Performance Agent, which surveys data across Workday and assembles it for performance reviews.
Another tool, Case Agent, can potentially be a significant time-saver for HR workers, said Peter Bailis, chief technology officer at Workday. He is a former Google AI for cloud analytics executive who also recently joined the company.
“One of the biggest challenges in HR [is when] an employee has a critical question,” Bailis said. “But their questions are often complex, and processing times for HR departments are often long.”
The case agent can review similar cases in HR, apply the right regional and compliance context, and draft a tailored response for humans to review and deliver.
“The most important part — caring for employees — stays human,” Bailis said.
On the financials side, Workday previewed Cost & Profitability Agent, which enables users to define allocation rules with natural language to derive insights; Financial Close Agent, which automates closing processes; and Financial Test Agent, which analyzes financials to detect fraud and enable compliance. For the education vertical, Workday plans to release Student Administration Agent and Academic Requirements Agent.
Workday also plans agents that bring the functionality of recent acquisitions Paradox and Flowise to its platform.
Expected in the next platform update is the zero-copy Workday Data Cloud, which brings together Workday data with other operational systems such as sales and risk management for analytics, forecasting and planning. Also in the works is Workday Build, a developer platform that includes no-code features from Flowise that enables the creation of custom agents.

How AI will affect HR jobs
The AI transformation Workday and the rest of the enterprise HR software market is undergoing will likely affect the ratios of HR workers to employees for large businesses, Bersin said.
Currently, many companies aim for an industry standard of one HR employee per 100 employees; with AI agents automating many administrative processes, he said he sees the potential for ratios of 1:200, 1:250, or — in the case of one client that Bersin’s company interviewed — possibly 1:400.
As such, automation will enable companies to do more work with smaller HR teams.
“In recruiting, there are sourcers, screeners, interview schedulers, people that do assessment, people that look at pay, people that write job offers, people that create start dates, people that do onboarding,” Bersin said. “Those jobs, maybe a third of them will go away. In learning and development, there’s a new era where a lot of the training content is being generated by AI.”
Workday previewed these features and announced the Sana acquisition in conjunction with its Workday Rising user conference in Las Vegas Sept. 15-18.
Don Fluckinger is a senior news writer for Informa TechTarget. He covers customer experience, digital experience management and end-user computing. Got a tip? Email him.
Tools & Platforms
Macy’s bets on automation to drive retail revival
Dive Brief:
- Macy’s wants to lower costs and unlock efficiencies, turning to AI and automation in its pursuit of momentum, executives said during a Goldman Sachs conference earlier this month.
- The company has set its sights on simplifying and automating processes, CEO and Chair Tony Spring said at the event. “That has to do with embracing the power of AI as well as generative AI, that had to do with making sure that we were taking cost out of the network,” said Spring. “In some cases, also speeding up the delivery of product to the customers where we were behind the competition.”
- The retailer is about 18 months into its three-year turnaround plan called Bold New Chapter, which focuses on improving experiences and operations. While executing the plan, Macy’s has simplified IT operations and moved more workloads to the cloud to operate at a lower cost and have access to more capabilities, according to COO and CFO Tom Edwards, who was appointed to the role in June.
Dive Insight:
Retailers are working to alleviate pressures caused by economic headwinds and changes in consumer spending. Several leading brands are placing confidence in technology to push the business forward.
Ralph Lauren, Under Armor, Williams-Sonoma and others have recently credited AI for improving operations and lowering costs as turmoil continues.
A year ago, Macy’s promoted CIO Keith Credendino to accelerate its modernization goals as part of the company’s growth strategy. Previously, Credendino served as SVP of technology product development for customer experience.
Macy’s has seen improvement from its AI-assisted turnaround efforts. Macy’s Inc. and its namesake retailer reported the strongest comparable sales results in Q2 2025 after 12 quarters of lackluster numbers. Still, tariffs cast a shadow on progress with a 2.5% year-over-year net sales decline.
Adding AI isn’t an easy win for retailers despite the focus. They face several adoption roadblocks, from high implementation costs to the risk of alienating customers, according to a Monday.com survey. More than 3 in 5 leaders in the industry worry about the consistency and quality of generated outputs.
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