Books, Courses & Certifications
6 “Best” Chatbot Courses & Certifications (July 2025)
Chatbots are a fundamental part of today’s artificial intelligence (AI) technologies. If you have any connection to modern technology, you have encountered chatbots at some point. They are used for a wide range of applications across industries, including online banking, retail and e-commerce, travel and hospitality, healthcare, media, education and more.
The world’s largest tech companies, such as Amazon and Apple, are pouring millions of dollars into AI-powered chatbot development with technologies like Siri and Alexa. While these chatbots are voice-powered, there are many different types.
But what exactly is a chatbot?
A chatbot is a computer program that relies on AI to answer customers’ questions. It achieves this by possessing massive databases of problems and solutions, which they use to continually improve their learning.
Any business that wants to secure a spot in the AI-driven future must consider chatbots. They enable companies to provide 24/7, personalized customer service while also being scalable. Think of how different this is when compared to human customer service representatives. A single chatbot can carry out the work of many individual humans, saving time for both the company and customer.
While there are many chatbots on the market, it is also extremely valuable to create your own. By developing your own chatbot, you can tune it to your company’s needs, creating stronger and more personalized interactions with your customers.
Thanks to the explosion of online education and its accessibility, there are many available chatbot courses that can help you develop your own chatbot.
Here are the 6 best chatbot courses:
Topping our list is Conversation Design Institute, which offers an impressive range of online conversation design courses aimed at teaching you how to develop natural dialog for chatbots and voice assistants. The All-Course Access provides full access to all CDI course materials.
This chatbot course is especially useful if you want to possess a resource library that can be referenced when building your own chatbots or voice assistants. You can also use it to build virtual beings and other types of AI assistants. At the same time, it is also a great option if you want to become well-rounded in various skill sets within the field of conversational AI. This also helps individuals decide which role is best for them within the field.
With the all-course access, you gain access to all CDI certification courses and learning materials, which includes over 130 video lectures. These lectures are constantly updated with new ones added regularly. You will also receive hands-on advice, quizzes, downloadable templates, access to CDI-exclusive live classes with industry experts, discounted admission to CDI events, access to the CDI alumni network, and much more.
Here are some of the main highlights of this course:
- Wide range of courses
- Full access to CDI course materials
- Resource library that can be referenced when developing chatbots
- 130+ video lectures
- Hands-on advice
Conversation Design Institute’s all-course access is the best option for anyone looking to get into the development of chatbots.
You can also receive a 25% discount by using our discount code: UniteAI
Another one of the top chatbot courses is “How to Build a Chatbot Without Coding.” This course offered by Coursera aims to teach you how to develop chatbots without writing any code.
Following the conclusion of the course, you will know how to plan, implement, test, and deploy chatbots. You will also learn how to use Watson Assistant to visually create chatbots, as well as how to deploy them on your website with a WordPress login. Another great part of the course? If you don’t have a website, it will provide one for you.
This course was created by Antonio Cangiano, a Software Developer at IBM Developer Skills Network.
Here are some of the main highlights of the course:
- No coding required
- Learn about Entities and their features
- Build user-friendly chatbots
- No experience or expertise needed
3. Create Your First Chatbot with Rasa and Python
Another top choice for beginners is “Create Your First Chatbot with Rasa and Python.” This 2 hour project-based course teaches you how to create chatbots with Rasa and Python. The former is a framework for creating AI-powered, industrial grade chatbots. It is used by many developers to create chatbots and contextual assistants.
The course covers the most fundamental basic aspects of the Rasa framework and chatbot development, enabling you to create simple AI powered chatbots. The course is specifically aimed at programmers looking to begin chatbot development, meaning you don’t need any machine learning and chatbot development experience. With that said, it’s recommended that you are familiar with Python.
Here are some of the highlights of this course:
- Beginner level
- 2-hour long project-based course
- Learned skills include contextual assistants, Python, chatbot development, and Rasa
- Create simple AI chatbots
If you are at the intermediate level in chatbot development, a good option is “Use SharePoint & Power Virtual Agent to Create Smart Chatbot.” Lasting 1.25 hours, this guided project teaches you how to create a SharePoint site and list, create a Power Automate flow, and create a Power Virtual Agent chatbot.
You start by creating the SharePoint site and list before adding data to it to create a Power Virtual Agent chatbot. This chabot can then automate the information flow from your company to the employees. This enables your employees to have easy conversations with the chatbot rather than other employees.
The project relies on Office 360 services, so it’s important to have access to a Microsoft account and a Microsoft 365 Developer Program subscription.
Here are some of the highlights of this course:
- SharePoint site and list
- Power Automate flow
- Power Virtual Agent chatbot
- Microsoft Office 365 services
Yet another beginner-friendly course, “Create a Lead Generation Messenger Chatbot using Chatfuel” is a free guided project lasting 1.5 hours. It teaches you how to create a Messenger chatbot that can take bookings from customers, get ticket claims for events, and receive customer messages.
With this course you’ll also learn how to automate the chatbot through Email automation and Google Sheets integration. Following the course’s conclusion, you will have developed a fully functioning chatbot that can be deployed to your Facebook page to interact with customers through Messenger in real-time.
Here are some of the highlights of this course:
- No programming knowledge needed
- Interactive, flow building interface from Chatfuel
- Hands-on experience
- Build lead generation chatbot
The last chatbot course on our list is “Build Incredible Chatbots,” which is a comprehensive course aimed at chatbot developers. The course will teach you how to build and deploy chatbots for multiple platforms like WhatsApp, Facebook Messenger, Slack, and Skype through the use of Wit and DialogFlow.
Following the completion of the course, you will possess all of the knowledge, concepts, and techniques necessary to develop a fully functional chatbot for business. You start out with chatbot platforms that require no code before moving on to a code-intensive chatbot that is useful for specialized scenarios.
Here are some of the highlights of this course:
- Highly comprehensive course
- Build chatbots for multiple platforms
- Start with no code before moving on to code intensive
- Chatbots for specialized scenarios
Books, Courses & Certifications
Complete Guide with Curriculum & Fees
The year 2025 for AI education provides choices catering to learning style, career goal, and budget. The Logicmojo Advanced Data Science & AI Program has emerged as the top one, offering comprehensive training with proven results in placement for those wishing to pursue job-oriented training. It offers the kind of live training, projects, and career support that fellow professionals seek when interested in turning into a high-paying AI position.
On the other hand, for the independent learner seeking prestige credentials, a few other good options might include programs from Stanford, MIT, and DeepLearning.AI. Google and IBM certificates are an inexpensive footing for a beginner, while, at the opposite end of the spectrum, a Carnegie Mellon certificate is considered the ultimate academic credential in AI.
Whatever choice you make in 2025 to further your knowledge in AI will place you at the forefront of technology innovation. AI, expected to generate millions of jobs, has the potential to revolutionize every industry, and so whatever you learn today will be the deciding factor in your career waters for at least the next few decades.
Books, Courses & Certifications
Artificial Intelligence and Machine Learning Bootcamp Powered by Simplilearn
Artificial Intelligence and Machine Learning are noteworthy game-changers in today’s digital world. Technological wonders once limited to science fiction have become science fact, giving us innovations such as self-driving cars, intelligent voice-operated virtual assistants, and computers that learn and grow.
The two fields are making inroads into all areas of our lives, including the workplace, showing up in occupations such as Data Scientist and Digital Marketer. And for all the impressive things that Artificial Intelligence and Machine Learning have accomplished in the last ten years, there’s so much more in store.
Simplilearn wants today’s IT professionals to be better equipped to embrace these new technologies. Hence, it offers Machine Learning Bootcamp, held in conjunction with Caltech’s Center for Technology and Management Education (CTME) and in collaboration with IBM.
The bootcamp covers the relevant points of Artificial Intelligence and Machine Learning, exploring tools and concepts such as Python and TensorFlow. The course optimizes the academic excellence of Caltech and the industry prowess of IBM, creating an unbeatable learning resource that supercharges your skillset and prepares you to navigate the world of AI/ML better.
Why is This a Great Bootcamp?
When you bring together an impressive lineup of Simplilearn, Caltech, and IBM, you expect nothing less than an excellent result. The AI and Machine Learning Bootcamp delivers as promised.
This six-month program deals with vital AI/ML concepts such as Deep Learning, Statistics, and Data Science With Python. Here is a breakdown of the diverse and valuable information the bootcamp offers:
- Orientation. The orientation session prepares you for the rigors of an intense, six-month learning experience, where you dedicate from five to ten hours a week to learning the latest in AI/ML skills and concepts.
- Introduction to Artificial Intelligence. There’s a difference between AI and ML, and here’s where you start to learn this. This offering is a beginner course covering the basics of AI and workflows, Deep Learning, Machine Learning, and other details.
- Python for Data Science. Many data scientists prefer to use the Python programming language when working with AI/ML. This section deals with Python, its libraries, and using a Jupyter-based lab environment to write scripts.
- Applied Data Science with Python. Your exposure to Python continues with this study of Python’s tools and techniques used for Data Analytics.
- Machine Learning. Now we come to the other half of the AI/ML partnership. You will learn all about Machine Learning’s chief techniques and concepts, including heuristic aspects, supervised/unsupervised learning, and developing algorithms.
- Deep Learning with Keras and Tensorflow. This section shows you how to use Keras and TensorFlow frameworks to master Deep Learning models and concepts and prepare Deep Learning algorithms.
- Advanced Deep Learning and Computer Vision. This advanced course takes Deep Learning to a new level. This module covers topics like Computer Vision for OCR and Object Detection, and Computer Vision Basics with Python.
- Capstone project. Finally, it’s time to take what you have learned and implement your new AI/ML skills to solve an industry-relevant issue.
The course also offers students a series of electives:
- Statistics Essentials for Data Science. Statistics are a vital part of Data Science, and this elective teaches you how to make data-driven predictions via statistical inference.
- NLP and Speech Recognition. This elective covers speech-to-text conversion, text-to-speech conversion, automated speech recognition, voice-assistance devices, and much more.
- Reinforcement Learning. Learn how to solve reinforcement learning problems by applying different algorithms and strategies like TensorFlow and Python.
- Caltech Artificial Intelligence and Machine Learning Bootcamp Masterclass. These masterclasses are conducted by qualified Caltech and IBM instructors.
This AI and ML Bootcamp gives students a bounty of AI/ML-related benefits like:
- Campus immersion, which includes an exclusive visit to Caltech’s robotics lab.
- A program completion certificate from Caltech CTME.
- A Caltech CTME Circle membership.
- The chance to earn up to 22 CEUs courtesy of Caltech CTME.
- An online convocation by the Caltech CTME Program Director.
- A physical certificate from Caltech CTME if you request one.
- Access to hackathons and Ask Me Anything sessions from IBM.
- More than 25 hands-on projects and integrated labs across industry verticals.
- A Level Up session by Andrew McAfee, Principal Research Scientist at MIT.
- Access to Simplilearn’s Career Service, which will help you get noticed by today’s top hiring companies.
- Industry-certified certificates for IBM courses.
- Industry masterclasses delivered by IBM.
- Hackathons from IBM.
- Ask Me Anything (AMA) sessions held with the IBM leadership.
And these are the skills the course covers, all essential tools for working with today’s AI and ML projects:
- Statistics
- Python
- Supervised Learning
- Unsupervised Learning
- Recommendation Systems
- NLP
- Neural Networks
- GANs
- Deep Learning
- Reinforcement Learning
- Speech Recognition
- Ensemble Learning
- Computer Vision
About Caltech CTME
Located in California, Caltech is a world-famous, highly respected science and engineering institution featuring some of today’s brightest scientific and technological minds. Contributions from Caltech alumni have earned worldwide acclaim, including over three dozen Nobel prizes. Caltech CTME instructors offer this quality of learning to our students by holding bootcamp master classes.
About IBM
IBM was founded in 1911 and has earned a reputation as the top IT industry leader and master of IT innovation.
How to Thrive in the Brave New World of AI and ML
Machine Learning and Artificial Intelligence have enormous potential to change our world for the better, but the fields need people of skill and vision to help lead the way. Somehow, there must be a balance between technological advancement and how it impacts people (quality of life, carbon footprint, job losses due to automation, etc.).
The AI and Machine Learning Bootcamp helps teach and train students, equipping them to assume a role of leadership in the new world that AI and ML offer.
Books, Courses & Certifications
Teaching Developers to Think with AI – O’Reilly
Developers are doing incredible things with AI. Tools like Copilot, ChatGPT, and Claude have rapidly become indispensable for developers, offering unprecedented speed and efficiency in tasks like writing code, debugging tricky behavior, generating tests, and exploring unfamiliar libraries and frameworks. When it works, it’s effective, and it feels incredibly satisfying.
But if you’ve spent any real time coding with AI, you’ve probably hit a point where things stall. You keep refining your prompt and adjusting your approach, but the model keeps generating the same kind of answer, just phrased a little differently each time, and returning slight variations on the same incomplete solution. It feels close, but it’s not getting there. And worse, it’s not clear how to get back on track.
That moment is familiar to a lot of people trying to apply AI in real work. It’s what my recent talk at O’Reilly’s AI Codecon event was all about.
Over the last two years, while working on the latest edition of Head First C#, I’ve been developing a new kind of learning path, one that helps developers get better at both coding and using AI. I call it Sens-AI, and it came out of something I kept seeing:
There’s a learning gap with AI that’s creating real challenges for people who are still building their development skills.
My recent O’Reilly Radar article “Bridging the AI Learning Gap” looked at what happens when developers try to learn AI and coding at the same time. It’s not just a tooling problem—it’s a thinking problem. A lot of developers are figuring things out by trial and error, and it became clear to me that they needed a better way to move from improvising to actually solving problems.
From Vibe Coding to Problem Solving
Ask developers how they use AI, and many will describe a kind of improvisational prompting strategy: Give the model a task, see what it returns, and nudge it toward something better. It can be an effective approach because it’s fast, fluid, and almost effortless when it works.
That pattern is common enough to have a name: vibe coding. It’s a great starting point, and it works because it draws on real prompt engineering fundamentals—iterating, reacting to output, and refining based on feedback. But when something breaks, the code doesn’t behave as expected, or the AI keeps rehashing the same unhelpful answers, it’s not always clear what to try next. That’s when vibe coding starts to fall apart.
Senior developers tend to pick up AI more quickly than junior ones, but that’s not a hard-and-fast rule. I’ve seen brand-new developers pick it up quickly, and I’ve seen experienced ones get stuck. The difference is in what they do next. The people who succeed with AI tend to stop and rethink: They figure out what’s going wrong, step back to look at the problem, and reframe their prompt to give the model something better to work with.
The Sens-AI Framework
As I started working more closely with developers who were using AI tools to try to find ways to help them ramp up more easily, I paid attention to where they were getting stuck, and I started noticing that the pattern of an AI rehashing the same “almost there” suggestions kept coming up in training sessions and real projects. I saw it happen in my own work too. At first it felt like a weird quirk in the model’s behavior, but over time I realized it was a signal: The AI had used up the context I’d given it. The signal tells us that we need a better understanding of the problem, so we can give the model the information it’s missing. That realization was a turning point. Once I started paying attention to those breakdown moments, I began to see the same root cause across many developers’ experiences: not a flaw in the tools but a lack of framing, context, or understanding that the AI couldn’t supply on its own.
Over time—and after a lot of testing, iteration, and feedback from developers—I distilled the core of the Sens-AI learning path into five specific habits. They came directly from watching where learners got stuck, what kinds of questions they asked, and what helped them move forward. These habits form a framework that’s the intellectual foundation behind how Head First C# teaches developers to work with AI:
- Context: Paying attention to what information you supply to the model, trying to figure out what else it needs to know, and supplying it clearly. This includes code, comments, structure, intent, and anything else that helps the model understand what you’re trying to do.
- Research: Actively using AI and external sources to deepen your own understanding of the problem. This means running examples, consulting documentation, and checking references to verify what’s really going on.
- Problem framing: Using the information you’ve gathered to define the problem more clearly so the model can respond more usefully. This involves digging deeper into the problem you’re trying to solve, recognizing what the AI still needs to know about it, and shaping your prompt to steer it in a more productive direction—and going back to do more research when you realize that it needs more context.
- Refining: Iterating your prompts deliberately. This isn’t about random tweaks; it’s about making targeted changes based on what the model got right and what it missed, and using those results to guide the next step.
- Critical thinking: Judging the quality of AI output rather than just simply accepting it. Does the suggestion make sense? Is it correct, relevant, plausible? This habit is especially important because it helps developers avoid the trap of trusting confident-sounding answers that don’t actually work.
These habits let developers get more out of AI while keeping control over the direction of their work.
From Stuck to Solved: Getting Better Results from AI
I’ve watched a lot of developers use tools like Copilot and ChatGPT—during training sessions, in hands-on exercises, and when they’ve asked me directly for help. What stood out to me was how often they assumed the AI had done a bad job. In reality, the prompt just didn’t include the information the model needed to solve the problem. No one had shown them how to supply the right context. That’s what the five Sens-AI habits are designed to address: not by handing developers a checklist but by helping them build a mental model for how to work with AI more effectively.
In my AI Codecon talk, I shared a story about my colleague Luis, a very experienced developer with over three decades of coding experience. He’s a seasoned engineer and an advanced AI user who builds content for training other developers, works with large language models directly, uses sophisticated prompting techniques, and has built AI-based analysis tools.
Luis was building a desktop wrapper for a React app using Tauri, a Rust-based toolkit. He pulled in both Copilot and ChatGPT, cross-checking output, exploring alternatives, and trying different approaches. But the code still wasn’t working.
Each AI suggestion seemed to fix part of the problem but break another part. The model kept offering slightly different versions of the same incomplete solution, never quite resolving the issue. For a while, he vibe-coded through it, adjusting the prompt and trying again to see if a small nudge would help, but the answers kept circling the same spot. Eventually, he realized the AI had run out of context and changed his approach. He stepped back, did some focused research to better understand what the AI was trying (and failing) to do, and applied the same habits I emphasize in the Sens-AI framework.
That shift changed the outcome. Once he understood the pattern the AI was trying to use, he could guide it. He reframed his prompt, added more context, and finally started getting suggestions that worked. The suggestions only started working once Luis gave the model the missing pieces it needed to make sense of the problem.
Applying the Sens-AI Framework: A Real-World Example
Before I developed the Sens-AI framework, I ran into a problem that later became a textbook case for it. I was curious whether COBOL, a decades-old language developed for mainframes that I had never used before but wanted to learn more about, could handle the basic mechanics of an interactive game. So I did some experimental vibe coding to build a simple terminal app that would let the user move an asterisk around the screen using the W/A/S/D keys. It was a weird little side project—I just wanted to see if I could make COBOL do something it was never really meant for, and learn something about it along the way.
The initial AI-generated code compiled and ran just fine, and at first I made some progress. I was able to get it to clear the screen, draw the asterisk in the right place, handle raw keyboard input that didn’t require the user to press Enter, and get past some initial bugs that caused a lot of flickering.
But once I hit a more subtle bug—where ANSI escape codes like ";10H"
were printing literally instead of controlling the cursor—ChatGPT got stuck. I’d describe the problem, and it would generate a slightly different version of the same answer each time. One suggestion used different variable names. Another changed the order of operations. A few attempted to reformat the STRING
statement. But none of them addressed the root cause.
The pattern was always the same: slight code rewrites that looked plausible but didn’t actually change the behavior. That’s what a rehash loop looks like. The AI wasn’t giving me worse answers—it was just circling, stuck on the same conceptual idea. So I did what many developers do: I assumed the AI just couldn’t answer my question and moved on to another problem.
At the time, I didn’t recognize the rehash loop for what it was. I assumed ChatGPT just didn’t know the answer and gave up. But revisiting the project after developing the Sens-AI framework, I saw the whole exchange in a new light. The rehash loop was a signal that the AI needed more context. It got stuck because I hadn’t told it what it needed to know.
When I started working on the framework, I remembered this old failure and thought it’d be a perfect test case. Now I had a set of steps that I could follow:
- First, I recognized that the AI had run out of context. The model wasn’t failing randomly—it was repeating itself because it didn’t understand what I was asking it to do.
- Next, I did some targeted research. I brushed up on ANSI escape codes and started reading the AI’s earlier explanations more carefully. That’s when I noticed a detail I’d skimmed past the first time while vibe coding: When I went back through the AI explanation of the code that it generated, I saw that the
PIC ZZ
COBOL syntax defines a numeric-edited field. I suspected that could potentially cause it to introduce leading spaces into strings and wondered if that could break an escape sequence. - Then I reframed the problem. I opened a new chat and explained what I was trying to build, what I was seeing, and what I suspected. I told the AI I’d noticed it was circling the same solution and treated that as a signal that we were missing something fundamental. I also told it that I’d done some research and had three leads I suspected were related: how COBOL displays multiple items in sequence, how terminal escape codes need to be formatted, and how spacing in numeric fields might be corrupting the output. The prompt didn’t provide answers; it just gave some potential research areas for the AI to investigate. That gave it what it needed to find the additional context it needed to break out of the rehash loop.
- Once the model was unstuck, I refined my prompt. I asked follow-up questions to clarify exactly what the output should look like and how to construct the strings more reliably. I wasn’t just looking for a fix—I was guiding the model toward a better approach.
- And most of all, I used critical thinking. I read the answers closely, compared them to what I already knew, and decided what to try based on what actually made sense. The explanation checked out. I implemented the fix, and the program worked.
Once I took the time to understand the problem—and did just enough research to give the AI a few hints about what context it was missing—I was able to write a prompt that broke ChatGPT out of the rehash loop, and it generated code that did exactly what I needed. The generated code for the working COBOL app is available in this GitHub GIST.
Why These Habits Matter for New Developers
I built the Sens-AI learning path in Head First C# around the five habits in the framework. These habits aren’t checklists, scripts, or hard-and-fast rules. They’re ways of thinking that help people use AI more productively—and they don’t require years of experience. I’ve seen new developers pick them up quickly, sometimes faster than seasoned developers who didn’t realize they were stuck in shallow prompting loops.
The key insight into these habits came to me when I was updating the coding exercises in the most recent edition of Head First C#. I test the exercises using AI by pasting the instructions and starter code into tools like ChatGPT and Copilot. If they produce the correct solution, that means I’ve given the model enough information to solve it—which means I’ve given readers enough information too. But if it fails to solve the problem, something’s missing from the exercise instructions.
The process of using AI to test the exercises in the book reminded me of a problem I ran into in the first edition, back in 2007. One exercise kept tripping people up, and after reading a lot of feedback, I realized the problem: I hadn’t given readers all the information they needed to solve it. That helped connect the dots for me. The AI struggles with some coding problems for the same reason the learners were struggling with that exercise—because the context wasn’t there. Writing a good coding exercise and writing a good prompt both depend on understanding what the other side needs to make sense of the problem.
That experience helped me realize that to make developers successful with AI, we need to do more than just teach the basics of prompt engineering. We need to explicitly instill these thinking habits and give developers a way to build them alongside their core coding skills. If we want developers to succeed, we can’t just tell them to “prompt better.” We need to show them how to think with AI.
Where We Go from Here
If AI really is changing how we write software—and I believe it is—then we need to change how we teach it. We’ve made it easy to give people access to the tools. The harder part is helping them develop the habits and judgment to use them well, especially when things go wrong. That’s not just an education problem; it’s also a design problem, a documentation problem, and a tooling problem. Sens-AI is one answer, but it’s just the beginning. We still need clearer examples and better ways to guide, debug, and refine the model’s output. If we teach developers how to think with AI, we can help them become not just code generators but thoughtful engineers who understand what their code is doing and why it matters.
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