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Whatfix Launches AI Agents to Accelerate Business Outcomes for Enterprises

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Whatfix AI Agents leverage ScreenSense — the company’s context- and intent-aware AI technology — to accelerate workflows and drive user productivity.

SAN JOSE, Calif., Sept. 9, 2025 /PRNewswire/ — Whatfix, the global leader in digital adoption platforms (DAP), today announced the launch of Whatfix AI Agents embedded across its product suite to accelerate user productivity and drive business performance outcomes.

At the heart of these agents is ScreenSense, Whatfix’s proprietary AI technology that continuously interprets both the users’ context within an application and the user’s real-time intent. This understanding powers timely, relevant actions, whether it’s triggering an in-app guide, surfacing enterprise search results, displaying a DAP nudge, or invoking a third-party AI tool. By combining this contextual intelligence with the capabilities of Whatfix AI Agents, users can complete critical tasks faster and more accurately, staying focused on outcomes rather than navigating constant change across the enterprise software stack.

“Gartner projects that software spending will grow at double-digit rates this year, driven by generative AI, yet most enterprises are still struggling to turn these investments into outcomes,” said Khadim Batti, CEO and Co-Founder of Whatfix. “As AI investments increase across the enterprise software stack, many organizations face a growing gap between software’s potential and real user impact. The layer of AI is adding to this rapid change, risking paralyzing users with too much change and too little guidance. Whatfix AI Agents flip that equation. They userize technology to adapt to the user’s context. This is not just about improving adoption. It is about enabling every user to succeed in an environment where systems are changing faster than people can keep up.”

Whatfix AI Agents—Powered by ScreenSense:

The first three Whatfix AI Agents—Authoring, Insights, and Guidance—are now available across the Whatfix product suite, transforming how enterprises create, analyze, and guide in-app experiences. Powered by ScreenSense, they interpret application context and user intent in real time to deliver precise, high-value actions that accelerate work.

  • Authoring Agent: This agent removes friction from the content creation process by generating fully configured in-app experiences using simple natural language prompts, including pop-ups, walkthroughs, and advanced visibility rules. It enables anyone responsible for creating guidance content — such as training teams, and application or product owners — to publish at scale without needing any technical expertise.

Example: Make a tip appear when users land on a new dashboard. Just add a prompt in natural language and the Authoring Agent will generate the content, apply targeting logic, and style it automatically.

  • Insights Agent: This agent is a conversational interface that transforms how users interact with their product analytics data. It helps stakeholders across functions ask questions in natural language to uncover user behavior and drop-off patterns. These insights enable product owners to identify product features that need enhancements or better adoption.

Example: Ask a question like, “How is the new workflow performing?” The Insights Agent returns a clear visual summary, highlights friction points, and recommends the next best step — all in seconds.

  • Guidance Agent: This agent delivers precise, AI-generated answers in the flow of work, distilling complex or lengthy knowledge into short, contextual summaries. It transforms how users access information, reducing time-to-answer and supporting dependency. It is designed to support enterprise users who need clarity fast, without switching tabs, reading long documents, or escalating to support.

Example: When a user searches for “return policy exceptions” while working in an order management system, the Guidance Agent instantly surfaces a concise summary from internal documentation, right within the application, with no context switch required.

Deeply embedded across Digital Adoption, Product Analytics, and Mirror, these agents form an intelligent layer that personalizes every user interaction—bridging the gap between enterprise systems and user success at scale.

Laurentiu BOGDAN, Operational Excellence Director at Servier, said, “With Whatfix AI, we’re heading towards a world where digital solutions will self-correct, self-improve, and personalize in real time, based on user intent. It’s not just about automation; it’s about making complexity disappear.”

What’s Next for Whatfix AI     

Building on its leadership in Digital Adoption, Whatfix is expanding into AI-first products designed to deliver measurable business impact. The company will continue to advance its Userization philosophy—putting technology in service of the user—by integrating intelligent automation, real-time discovery, and adaptive training into its product suite. These innovations aim to create a unified, AI-powered experience where every user can succeed, no matter how fast enterprise systems evolve. This trajectory is reflected in industry recognition: Whatfix won the 2025 AI Breakthrough Award as “Overall AI-based Analytics Solution of the Year” and has been shortlisted for the AI Awards for “Best Use of AI for Learning,” with winners to be announced in September.

To explore Whatfix AI Agents and schedule a live demo, visit: whatfix.com/ai

About Whatfix:
Whatfix is an AI platform advancing the “userization” of enterprise applications—empowering companies to maximize the ROI of their digital investments. Powered by a proprietary AI engine ScreenSense, Whatfix continuously interprets “Application Workflow Context” and “User Intent” to boost user productivity, ensure process compliance, and elevate user experience across applications. The product portfolio includes a Digital Adoption Platform (DAP), Mirror simulated application environments for hands-on training, and Product Analytics for no-code insights. With seven offices across the US, India, UK, Germany, Singapore, and Australia, Whatfix supports 700+ enterprises, including 80+ Fortune 500s like Shell, Schneider Electric, and UPS Supply Chain Solutions. Backed by investors such as Warburg Pincus, Softbank Vision Fund 2, Dragoneer, Peak XV Partners, Eight Roads, and Cisco Investments, software clicks with Whatfix. For more information, visit the Whatfix website.

Media Contact
Whatfix PR
[email protected] 

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AI companies want copyright exemptions – for NZ creatives, the market is their best protection

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Right now in the United States, there are dozens of pending lawsuits involving copyright claims against artificial intelligence (AI) platforms. The judge in one case summed up what’s on the line when he said:

These products are expected to generate billions, even trillions, of dollars for the companies that are developing them. If using copyrighted works to train the models is as necessary as the companies say, they will figure out a way to compensate copyright holders for it.

On each side, the stakes seem existential. Authors’ livelihoods are at risk. Copyright-based industries – publishing, music, film, photography, design, television, software, computer games – face obliteration, as generative AI platforms scrape, copy and analyse massive amounts of copyright-protected content.

They often do this without paying for it, generating substitutes for material that would otherwise be made by human creators. On the other side, some in the tech sector say copyright is holding up the development of AI models and products.

And the battle lines are getting closer to home. In August, the Australian Productivity Commission suggested in an interim report, Harnessing Data and Digital Technology, that Australia’s copyright law could add a “fair dealing” exception to cover text and data mining.

“Fair dealing” is a defence against copyright infringement. It applies to specific purposes, such as quotation for news reporting, criticism and reviews. (Australian law also includes parody and satire as fair dealing, which isn’t currently the case in New Zealand).

While it’s not obvious a court would agree with the commission’s idea, such a fair dealing provision could allow AI businesses to use copyright-protected material without paying a cent.

Understandably, the Australian creative sector quickly objected, and Arts Minister Tony Burke said there were no plans to weaken existing copyright law.

On the other hand, some believe gutting the rights of copyright owners is needed for national tech sectors to compete in the rapidly developing world of AI. A few countries, including Japan and Singapore, have amended their copyright laws to be more “AI friendly”, with the hope of attracting new AI business.

European laws also permit some forms of text and data mining. In the US, AI firms are trying to persuade courts that AI training doesn’t infringe copyright, but is a “fair use”.

An ethical approach

So far, the New Zealand government has not indicated it wants similar changes to copyright laws. A July 2025 paper from the Ministry of Business, Innovation and Employment (MBIE), Responsible AI Guidance for Businesses, said:

Fairly attributing and compensating creators and authors of copyright works can support continued creation, sharing, and availability of new works to support ongoing training and refinement of AI models and systems.

MBIE also has guidance on how to “ethically source datasets, including copyright works”, and about “respecting te reo Māori (Māori language), Māori imagery, tikanga, and other mātauranga (knowledge) and Māori data”.

An ethical approach has a lot going for it. When a court finds using copyright-protected material without compensation to be “fair”, copyright owners can neither object nor get paid.

If fair dealing applied to AI models, copyright owners would basically become unwilling donors of AI firms’ seed capital. They wouldn’t even get a tax deduction!

The ethical approach is also market friendly because it works through licensing. In much the same way a shop or bar pays a fee to play background music, AI licences would help copyright owners earn an income. In turn, that income supports more creativity.

Building a licensing market

There is already a growing licensing market for text and data mining. Around the world, creative industries have been designing innovative licensing products for AI training models. Similar developments are under way in New Zealand.

Licensing offers hope that the economic benefits of AI technologies can be shared better. In New Zealand, it can help with appropriate use of Māori content in ways uncontrolled data scraping and copying don’t.

But getting new licensing markets for creative material up and running takes time, effort and investment, and this is especially true for content used by AI firms.

In the case of print material, for example, licences from authors and publishers would be needed. Next, different licences would be designed for different kinds of AI firms. The income earned by authors and publishers has to be proportionate to the use.

Accountability, monitoring and transparency systems will all need to be designed. None of this is cheap or easy, but it is happening. And having something to sell is the best incentive for investing in designing functioning markets.

But having nothing to sell – which is effectively what happens if AI use becomes fair dealing under copyright law – destroys the incentive to invest in market-based solutions to AI’s opportunities and challenges.



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Nory raises £27m as it doubles down on building AI assistants

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Investment

A London-based AI-native restaurant management system for hospitality businesses has raised £27 million in Series B funding, bringing total funding to £46m. 

Kinnevik led the investment round for Nory, which has experienced a period of rapid growth amid the company doubling down on building AI assistants and global expansion. 

The news comes just one year after the firm’s Series A, led by Accel, who also participated in this round alongside existing investors.

The business looks to help restaurants take control of their operations and profits through a comprehensive AI system covering business intelligence, inventory, workforce management and payroll. 

Created by industry-insider and now-CEO Conor Sheridan, Nory is purpose-built to meet the evolving needs of the hospitality industry. 

By using the platform, restaurants have been able to reduce operating costs by nearly 20% and increase core net profits by up to 50%, according to the firm. 

It helps restaurant operators save over 100 hours of admin per restaurant each month by automating time-consuming back office tasks such as business analysis, digital guest engagement, rota planning, procurement, and finance.

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Working with customers ranging from independent brands to enterprise groups across the UK, Ireland and US, it has onboarded clients including Black Sheep Coffee, Jamie Oliver Group and Dave’s Hot Chicken.

The company says that the funding will fuel AI enhancements to its platform, facilitate the strategic hiring of world class data scientists, continue development of proprietary algorithms and deploy autonomous AI assistants. 

It will also drive its US expansion. 

“At a time when hospitality is under pressure, we are putting restaurants back in control of their profitability and their destiny,” said Sheridan. 

“The future of hospitality isn’t robots or gimmicks. It’s AI that makes restaurants smarter, leaner and more profitable, with automation that frees teams up to focus on what matters: great food and even greater customer experiences.”

Jose Gaytan de Ayala, who led the investment for Kinnevik, added: “Nory is rewriting the hospitality playbook. 

“As the sector faces rising costs and complexity, Nory stands apart as the only AI-native platform purpose built to help restaurants meet and overcome these headwinds. 

“We were impressed by the strong customer feedback, which highlighted the quality of Nory’s platform and the meaningful ROI it delivers for customers. 

“With our support, Nory will go even deeper on AI and bring the next wave of innovation to restaurant owners in the UK and beyond.”

ASOS relegated from FTSE 250 as Burberry rejoins FTSE 100



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Where Strategy Meets Automation and Hustle Becomes Scale

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Ops+AI

Tampa, FL , Sept. 15, 2025 (GLOBE NEWSWIRE) — Ops+AI, a newly launched operations and automation company founded by entrepreneur and top-ranked podcast host Brian Lofrumento, today announced its official debut. The company introduces a streamlined approach to business growth by combining AI agents, Notion systems, Zapier automations, and custom GPTs into one cohesive infrastructure designed to serve as a “second brain” for entrepreneurs and small businesses.

Ops+AI Launches to Redefine Business Growth: Where Strategy Meets Automation and Hustle Becomes Scale
Ops+AI Launches to Redefine Business Growth: Where Strategy Meets Automation and Hustle Becomes Scale

Ops+AI

As AI hype floods the market, entrepreneurs are piling up tools without building the operational backbone to support them. Ops+AI exists to fix that problem. Its mission is to transform operational noise into streamlined growth by blending Notion systems, Zapier automations, custom GPTs, and AI agents into an integrated “second brain for your business.”

Where Strategy Meets Automation

Ops+AI is guided by the idea that true scale happens at the intersection of strategy, systems, and speed.

  • Strategy: designing businesses to grow intentionally, not reactively.

  • Systems: replacing duct-taped tools with intelligent, interconnected infrastructure.

  • Speed: enabling founders to move faster without sacrificing clarity.

“AI shouldn’t be loud or gimmicky,” said Ops+AI CEO and founder Brian Lofrumento. “It should be quiet power, embedded into systems that free entrepreneurs to focus on growth. That’s why we built Ops+AI.”

A Proven Foundation in a Top 1% Podcast

The company’s philosophy was born out of Lofrumento’s own journey of building the Wantrepreneur to Entrepreneur Podcast, which has become one of the top 1% of shows worldwide with over 1,200 episodes and seven new releases each week.

Behind the scenes, a lean team has turned the show into a full-scale media company, managing pre-production, production, post-production, guest management, and a thriving entrepreneurial community hosting monthly Speakers Only events and network connections. Month after month, this operational backbone has delivered consistent growth in organic traffic and audience reach.

Ops+AI represents the codification of those same systems: precision-built infrastructure designed to help other entrepreneurs scale without chaos.

A Team Built With Intention

Ops+AI reflects more than Lofrumento’s vision. It is the product of a team deliberately assembled around clarity and design. The company’s team leverages talent from other ventures from within Lofrumento’s ecosystem, including:

  • Laura Chaves, an operations strategist and key driver of the Wantrepreneur to Entrepreneur Podcast’s global growth, brings structure and discipline to every client engagement. She ensures systems aren’t just ideas on paper, but living frameworks that drive measurable results.

  • Ken Parungao, brand strategist, crafted Ops+AI’s identity to mirror its philosophy: operations as continuity and flow, AI as quiet intelligence, and scale as the transformation from unfilled potential to optimized systems.



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