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List of AI Business Ideas for Entrepreneurs

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Incorporating artificial intelligence business ideas completely transformed the trading landscape and gained widespread acceptance in the past few years. Many organizations are actively leveraging AI, employing it as a standalone solution for multiple tasks or seamlessly integrating it into enterprise software systems that are capable of managing fundamental business processes.

This dual approach reflects the versatile nature of AI, serving both as a specialized tool for addressing the business’s specific needs and as an enhancer of overall operational efficiency across various domains. This trend signifies the maturation of AI technologies and how it’s becoming a regular part of modern business strategies, fostering innovation and optimizing workflows.

Even though AI has established itself as a technology that is a growth and popularity magnet, every innovation-driven entrepreneur is still on a wild quest and actively seeking AI based business ideas to dive into the world of this disruptive technology.

86% of CEOs say AI is a regular part of their work, and it’s not robots or big machines – it’s software that helps with everyday tasks. AI can guess what customers will do and even automate manual tasks, which means it’s becoming really important for businesses in ways we haven’t seen before.

If you, too, are looking to incorporate AI into your business or start AI businesses, we can offer you the most comprehensive and profitable AI startup ideas that can align with your goals and the latest industry trends. Additionally, forming an LLC can provide your AI startup with legal protection and operational flexibility, making it a crucial step in your entrepreneurial journey.

Artificial intelligence for business could add approximately $15.7 trillion to the global economy by 2030, according to a PwC report. Their research also suggests that 45% of these economic gains will come from product enhancements, which will drive consumer demand through increased personalization, greater variety, and improved affordability over time.

This guide will further help you understand the top ways in which artificial intelligence business ideas can help get maximum ROI. This will give you a head start in your AI journey while offering you a good look into what to expect while diving into this lucrative industry.

Before we dive into these exciting details on the artificial intelligence business opportunities, let’s look at the current state of the AI market and how you can leverage this technology for coming up with the top AI business ideas.

A Good Look AI Market Structure

According to a report by Grand View Research, the global AI market is anticipated to reach $1,811.75 billion by 2030, expanding at a remarkable CAGR of 36.6% from 2024 to 2030. This growth is fueled by factors such as advancements in machine learning, broader adoption across industries, and increasing demand for automation and data-driven solutions.

The latest McKinsey Global Survey reveals a notable increase in AI adoption, with 72% of organizations now utilizing AI, up from around 50% in previous years. The use of generative AI has nearly doubled in the past ten months, with 65% of respondents regularly employing it. High expectations persist, with three-quarters of respondents forecasting significant or disruptive changes from generative AI. AI adoption is now widespread globally, with over two-thirds of organizations in nearly every region implementing AI, particularly in the professional services sector.

Furthermore, a PwC report estimates that AI could add approximately $15.7 trillion to the global economy by 2030. Their research also suggests that 45% of these economic gains will come from product enhancements, which will drive consumer demand through increased personalization, greater variety, and improved affordability over time.

How Businesses Are Using Artificial Intelligence in Their Operations

According to a Forbes Survey, businesses across multiple domains increasingly rely on AI to enhance and optimize their operations. Leading applications include customer service, with 56% utilizing AI for this, and cybersecurity and fraud management, adopted by 51% of businesses.

In addition to this, the importance of artificial intelligence business ideas can be seen in multiple other areas, such as customer relationship management (46%), digital personal assistants (47%), inventory management (40%), and content production (35%). Moreover, businesses are also looking to harness the power of AI solutions for product recommendations (33%), accounting (30%), supply chain operations (30%), recruitment and talent sourcing (26%), and audience segmentation (24%).

Business owners use Artificial Intelligence

Coming to improving the customer experience with the help of AI business ideas, 73% of businesses are either utilizing or planning to employ AI-powered chatbots for instant messaging. Furthermore, 61% of companies leverage AI to enhance email optimization, and 55% incorporate AI for tailoring personalized services, such as product recommendations.

All these statistics are capable of highlighting the growing adoption of AI in business. These trends are capable of letting entrepreneurs and startups easily understand the value of AI in improving customer engagement, operational efficiency, and overall competitiveness.

Most Lucrative AI Startup Ideas to Explore

In this dynamic digital landscape, AI has emerged as a driving force, allowing businesses to reach new heights of success. Let us look at multiple business ideas with AI for a startup that can pave the way for maximum ROI.

AI-Based Retail Assistance Solution

Artificial intelligence in business examples like AI-powered retail assistants are revolutionizing the retail industry by offering personalized customer support, recommendations, and seamless shopping experiences. These assistants utilize natural language processing and machine learning to understand customer preferences and provide tailored product suggestions. The global AI in the retail market is projected to reach $40.74 billion by 2030, which makes AI retail assistance a highly lucrative business opportunity for retailers looking to enhance customer engagement and drive sales.

AI-Based Entertainment Platform

The entertainment industry is undergoing a transformative change with the integration of AI. The technology is revolutionizing content creation and audience engagement through AI-generated content and personalized recommendations. By 2030, AI in the entertainment market will reach $99.48 billion, presenting lucrative artificial intelligence business opportunities for entrepreneurs and entertainment businesses to leverage AI technologies.

Even though AI has established itself as a growth and popularity magnet, every innovation-driven entrepreneur is still on a wild quest, actively seeking AI for business ideas to dive into the world of this disruptive technology.

AI-Based Recruitment App

One of the best AI business ideas is to develop an AI-based recruitment platform. By effectively filtering and shortlisting individuals, AI-driven recruitment apps are streamlining the hiring process for businesses. HR professionals can save money and time using AI algorithms to evaluate resumes, conduct interviews, and forecast member fit. Furthermore, they can expedite the hiring process, dedicating more time to strategic tasks. In addition, AI-powered recruitment portals can help businesses reduce recruitment costs by eliminating the need for lengthy manual screening processes and minimizing the risk of hiring the wrong candidate.

AI-based recruitment portal

AI-Based Logistics and Supply Chain Management Solution

AI-driven logistics and supply chain management helps businesses optimize operations, improve efficiency, and reduce related business costs, making them one of the suitable AI startup ideas of the century.  It is one of the most sought-after business ideas in artificial intelligence that uses AI for demand forecasting, optimize routes, and monitor inventory, allowing businesses to achieve seamless supply chain operations.

AI Healthcare Platform

AI-powered healthcare tools can transform the medical ecosystem, paving the way to bridging the gap between patients and doctors. Furthermore, AI-powered healthcare apps can help professionals with easy diagnostics, treatment planning, and patient care, making them one of the top AI business ideas in today’s world.

There are several use cases around the inclusion of AI in healthcare setups. AI has proven to be a boon for all three subsets of the sector – patients, doctors, and healthcare agencies. Whether you look at AI-backed automation in EHR, scheduling for doctors, or health tracking for patients, the role of AI in the domain is massive.

AI Marketing App

AI-based marketing apps leverage AI algorithms to provide businesses with valuable insights and automation capabilities. These apps are a few of the notable examples of business ideas using AI that enable businesses to precisely target their audience and deliver personalized experiences. From developing campaigns to analyzing customer behavior and preferences, AI-powered marketing apps help businesses stay ahead of the competition and create a lasting impact on their customers. This makes them one of the lucrative AI business ideas in this competitive space.

Generative AI-Powered Content Creation Tool

Generative AI for business is transforming the landscape of content creation, presenting a compelling business opportunity for companies aiming to maximize RoI through innovative technology.

Being one of the superior Generative AI business ideas, content creation tools like ChatGPT, Jasper, Writesonic, etc., empower users to produce diverse content forms, from articles and graphics to personalized videos, significantly streamlining the content creation process.

Furthermore, by developing a generative AI-powered content creation tool businesses can tap into a lucrative market opportunity, catering to a wide range of industries that demand rapid, high-quality content production. This capability of integrating generative AI in business is crucial for maintaining a competitive edge in the fast-paced digital landscape. 

By leveraging this technology, businesses can  not only meet the growing content needs across various platforms but also personalize experiences for their users, enhancing the overall brand loyalty and engagement. 

According to a Bloomberg report, the generative AI industry is expected to become a $1.3 trillion market by 2032. This significant growth highlights an ideal timing for businesses to embrace generative AI ideas for business and invest in developing AI content creation tools. 

As the demand for streamlined, automated content production escalates across various sectors, businesses that innovate in this space can capture substantial market share. This makes Generative AI one of the most suitable AI business ideas of the decade. 

[Also Read: Cost of developing an AI content detection tool in 2024]

AI Content Creation Tool

AI content creation tools have the power to revolutionize content production, paving the way for businesses to produce high-quality content with ease, rapidly, and in large quantities. These Generative AI tools for businesses help both users and businesses with a wide range of content needs, including writing articles, making graphics, and creating videos, thereby saving time and resources for content creators.

[Also Read: How Much Does It Cost to Build an App Like ChatGPT]

The content marketing market is estimated to reach $69.8 billion by 2030, making AI content creation a profitable investment for businesses that want to meet the expanding demand for valuable content. This makes them one of the most suitable AI and machine learning business ideas of the decade.

AI eLearning Platform

AI-powered eLearning platforms are meeting the increasing demand for online education by providing personalized learning experiences, making them one of the superior AI business ideas for entrepreneurs to drive into. These platforms use AI algorithms to analyze learner behavior and preferences, allowing them to adapt the content accordingly. The platform can create personalized learning paths that optimize knowledge retention and engagement by understanding each learner’s strengths, weaknesses, and preferences.

AI Energy Optimization Solution

One of the most powerful AI and machine learning startup ideas, the AI-powered energy efficiency optimization solution is like a smart tool to help businesses save energy and money. It uses clever algorithms to study energy use and finds ways to reduce waste. By using this technology, businesses can lower their utility bills and contribute to protecting the environment.

It’s a great way to show that your business cares about being eco-friendly and can improve your brand image. The AI in the energy market is expected to reach $19.8 billion by 2031, thus highlighting how these types of AI SaaS ideas are a few of the lucrative options for entrepreneurs to dive into.

AI-Based Smart Finance Robotic Process Automation App

Businesses can also enter the AI ecosystem by launching an AI-based Smart Finance RPA app. This app automates repetitive finance tasks using AI technology, saving time and cost, reducing errors, and improving compliance. Businesses can streamline their financial operations and enhance efficiency by automating processes like invoice processing, reconciliation, and tax filing. With a well-developed RPA app, businesses can provide cutting-edge financial solutions to meet users’ needs and stay at the forefront of the AI revolution, which makes it one of the unique AI startup ideas to consider.

AIoT App

Businesses can also initiate an AIoT startup that utilizes smart sensors and cloud computing to transform industries. One of the lucrative AI business ideas for a startup in this fast-pacing ecosystem is to offer solutions such as predictive maintenance for industrial equipment, energy management for buildings, and environmental monitoring for agriculture. To ensure a successful launch, identify a specific problem your target customers face. Develop a prototype of your AIoT device and thoroughly test your AI product ideas using real data to present it well to potential investors and customers.

AI-Driven Cybersecurity App

AI-driven cybersecurity is becoming increasingly valuable in the recent digital era ruled by cyber threats and data breaches. This area represents a significant and promising opportunity in the realm of artificial intelligence business ideas. This technology utilizes machine learning algorithms to identify and address cyber threats in real-time, protecting businesses against malware and security attacks while safeguarding sensitive information. Being an AI business idea worth diving in, the AI cybersecurity market is expected to reach $93.75 billion by 2030.

AI-Based Smart Home Solution

An AI-based smart home solution is an amazing AI startup idea that leverages advanced artificial intelligence to create highly automated and intelligent home environments. By integrating machine learning and IoT devices, this solution can offer predictive maintenance, personalized energy management, and enhanced security. It helps homeowners reduce energy costs, improve safety, and enhance convenience, making everyday living more efficient and enjoyable.

AI-Powered Video Analytics Solution

An AI-powered video analytics solution is a highly promising AI startup concept that utilizes machine learning algorithms to analyze video footage in real-time. This technology can be applied to security, traffic management, and customer behavior analysis.It helps businesses and municipalities by automating surveillance, improving security measures, optimizing traffic flow, and providing valuable insights into consumer behavior. These advancements lead to enhanced safety, better resource management, and more informed decision-making, making it a key area for business ideas using AI to drive innovation and efficiency.

Get AI-based solutions can help your business

How to Estimate the Cost of AI App Development

The cost of AI app development varies based on factors such as feature complexity, data processing, and system integration. A basic AI app, like a chatbot or recommendation engine, typically costs $20,000 to $50,000.

More advanced applications, such as predictive analytics or voice recognition, range from $50,000 to $150,000. Highly sophisticated AI solutions, including deep learning-based automation or virtual assistants, can exceed $150,000 to $500,000+. The final cost is influenced by AI model development, data training, UI/UX design, testing, and post-launch maintenance.
Beyond development, businesses should account for expenses like data collection, cloud hosting, API usage, compliance, and ongoing updates. Choosing between in-house development and outsourcing can also impact costs and project timelines. While AI app development requires a significant investment, it delivers long-term benefits by enhancing automation, improving customer interactions, and optimizing operations.

Also Read: Intelligent App Development Cost Estimation Guide

How AI Business Ideas Can Drive Revenue?

The only true answer to how AI startups make money is the combination of their access to data sets and capabilities.

For your AI project management practices to be truly successful, it is advisable to collaborate with a dedicated AI consulting firm and make these three facets of your business very strong.

Data Sets

The success of your AI startup ideas and the answer to how AI services companies make money ultimately depends on the data set they work with. The more qualitative it is, the greater the playing field for AI engineers will be.

But, gathering data is not easy. Everyday security breaches, multiple phishing attacks and malwares have made it all the more difficult for a startup app development company to gather relevant data.

The solution to this crippling restriction is a partnership. Several tech giants are known to partner with hospitals, payment companies, or even enterprises to get data for them to analyze.

Domain Expertise

More often than not, insights that create a breakthrough innovation come from an in-depth idea of the industry or domain. Only when you know an industry inside out, you will be able to identify areas where AI will create a breakthrough.

Skilled AI Talent

AI development company in Australia, US and of other regions and researchers will ultimately drive your AI business. The more skilled your associated manpower is, the greater the chances of you delivering intelligent services to industries that will make money with Artificial Intelligence.

Now that you know how to make money in AI with the best AI and machine learning business ideas, it is now time for the Final Step. The step that will bring you on the path of earning guaranteed high revenues and business popularity. By choosing from the list of the best AI business ideas and implementing a strategic approach, you can build a profitable, future-ready venture that leverages the power of artificial intelligence to drive innovation and market growth.

From AI-based app development to smart chatbots, predictive analytics, and generative AI consulting, Appinventiv provides artificial intelligence consulting services which help AI-based businesses design diverse digital solutions and implement AI for business ideas that cater to diverse industries. We as an  innovative artificial intelligence development company are not only capable of enhancing the overall business efficiency and productivity but also guarantee to drive customer engagement and maximum ROI. Get in touch with our AI engineers to start or scale your AI journey.

FAQs

Q. How to start an AI business?

A. To embark on your AI business journey and to know how to start an AI business, consider partnering with a dedicated AI app development firm like Appinventiv. Our experts have almost a decade of experience when it comes to transforming your AI ideas into reality. Start by discussing your AI-related startup ideas, business vision, and goals with our skilled AI professionals, who can guide you through the development process while helping you identify the best solutions per your custom business needs. With our proven track record and technical prowess, we can help you create a top-notch AI business idea that can help you stay ahead in this competitive market.

Q. How much does it cost to build an AI-based business solution?

A. The cost of developing an AI-based business solution can vary between $50,000 and $300,000. Several factors can directly affect the cost of development, such as the overall complexity of the app, the location of the app development firm, the time frame for development, features to be integrated into the app, etc. Get in touch with our AI developers to get a clear cost of your AI-based startup ideas as per your custom business requirements.

Q. What are the top 10 best AI business ideas to start?

A. AI-Based Retail Assistance Solution: The AI retail market is expected to grow to $ 40.74 billion by 2030.

AI-Based Entertainment Platform: Using AI to create the content and offer customized suggestions, the market is projected to surpass 99.48 billion by 2030.

AI-Based Recruitment App: It automates the process of hiring by sifting through resumes, interviewing, and forecasting the compatibility of candidates, which saves expenses and time.

Smart Finance RPA App: An AI robot automates financial processes, such as invoice processing and tax filing, making them more efficient and compliant.

Artificial Intelligence (AI) in Logistics and Supply Chain Management: Route optimization, demand forecasting, and stock tracking. Use artificial intelligence to conduct efficient operations across the supply chain.

AI Healthcare Platform: Helps improve diagnostics and treatment plans, as well as patient care, and reduces the dissimilarity between patients and physicians.

AI Energy Optimization Solution: It decreases the energy waste and expense, and the global AI energy target market is likely to be well worth 19.8 billion dollars by 2031.

Artificial Intelligence-Based Cybersecurity Application: Real-time identification and protection of a cyber threat, with the potential market estimated at 93.75 billion in 2030.

Intelligent Smart Home: Transforms home automation with predictive maintenance, energy management, and security.

Artificial Intelligence with Video Analytics: It can analyze video data using artificial intelligence to enhance security, traffic control, and consumer patterns, and make better decisions.

Q. How can AI improve customer experience in businesses?

A. AI enhances customer experience by personalizing interactions, streamlining support, and optimizing business operations. Here’s how AI transforms customer engagement:

Predictive Customer Insights: AI anticipates customer needs by analyzing data trends, enabling businesses to proactively enhance service and retention.

Voice & Sentiment Analysis: AI evaluates customer interactions to gauge sentiment, helping businesses address concerns and improve satisfaction.

Personalized Recommendations: AI analyzes customer preferences and behaviors to suggest relevant products and services, boosting engagement and satisfaction (e.g., Amazon, Netflix).

AI-Powered Chatbots & Virtual Assistants: Intelligent chatbots provide instant, 24/7 customer support, resolving queries efficiently and improving response times (e.g., ChatGPT, Siri, Google Assistant).

Automated Self-Service Solutions: AI-driven self-help portals and FAQs empower customers to find quick solutions without human intervention.

 

 

 





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Microsoft to Spend Heavily on Own Chip Cluster for in-House AI Models

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Microsoft is planning to make “significant investments” in its own AI chip cluster to become “self-sufficient in AI,” Microsoft AI CEO Mustafa Suleyman said during an all-employee town hall meeting on Thursday.

Microsoft’s AI strategy has so far largely relied on a partnership with OpenAI, although the companies appear to be drifting apart lately and they’re locked in tense contract renegotiations right now.

Suleyman’s comments suggest Microsoft wants to forge its own path in AI, while still supporting OpenAI with cloud-computing services.

“It’s critical that a company of our size, with the diversity of businesses that we have, that we are, you know, able to be self sufficient in AI, if we choose to,” Suleyman said.

Instead of relying solely on OpenAI, Microsoft is using open-source models, partnering with other AI developers, and building its own models, Suleyman said.

The software giant unveiled MAI-1-preview in late August. This is Microsoft AI’s first foundation model trained end-to-end by the company, and offers a glimpse of future offerings inside its Copilot service. This model ranks 24th among text models on LMArena, a widely followed leaderboard, so Microsoft has a lot of work to do still.

“We should have the capacity to build world class frontier models in-house of all sizes, but we should be very pragmatic and use other models where we need to,” Suleyman said.

Microsoft plans to make “significant” investments in its own AI chip cluster to help the company build its own models, he added.

Suleyman noted that MAI-1-preview was only trained on 15,000 Nvidia H100s, which he said was a “tiny cluster” in the grand scheme of things. Competing models from Google, Meta, and xAI were all trained on clusters that were six to 10 times larger in size, Suleyman said.

Microsoft has significantly benefited from its arrangement to access OpenAI’s intellectual property, both by selling it to customers through the Azure OpenAI service and creating its own products using OpenAI’s technology, like its AI assistant Copilot. Those terms are under renegotiation now that OpenAI needs Microsoft’s blessing for a corporate restructuring.

Microsoft CEO Satya Nadella during the town hall reassured employees that the company still benefits from the partnership.

“We have a very good partnership with OpenAI. We’re very excited to continue to work with them, support them. Remember, OpenAI supplies to us. We supply to them. So they’re each other’s customers. We have a commercial partnership. We are investors,” Nadella said. “And at the same time, we were very clear that we also want to build our own capabilities.”

Have a tip? Contact this reporter via email at astewart@businessinsider.com or Signal at +1-425-344-8242. Use a personal email address and a nonwork device; here’s our guide to sharing information securely.





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Spain’s digital business school ISDI & Microsoft bet on AI in executive MBAs •

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Keep up to Date with Latin American VC, Startups News

At a time when artificial intelligence (AI) is redefining work, ISDI, Spain’s digital business school, and Microsoft have formed an alliance to incorporate the real-world use of generative AI into executive training.

According to Microsoft’s Workplace Trends Report, 50% of executives in countries like Spain believe that training their teams in the use of AI will be key in the next five years.

For this reason, ISDI says it is seeking to connect theory and practice in an academic environment that adapts to the challenges of digital transformation.

Basola Vallés, CEO of ISDI

Microsoft, for its part, brings its technological expertise so that artificial intelligence becomes a tangible, competitive resource for MBA grads.

“We want to train complete professionals, capable of leading business transformation in a context marked by AI,” said Basola Vallés, Executive Director of ISDI, through a press release.

The business school has faculty and alumni from around the world, including Latin America, and has an international campus in Mexico.

Creating AI Agents

The module, titled Crea tu Agente IA (Create your AI Agent), unfolds over five milestones in the master’s degree: from agent activation in Microsoft’s Copilot Studio, to application in real projects, simulation of strategic scenarios and career development.

Upon completion, each participant will have a trained and operational AI agent ready to accompany the student beyond the classroom. This practical approach contrasts with theory-focused programs by integrating AI into the day-to-day work life.

Paco Salcedo, President of Microsoft Spain

With this initiative, the Executive MBA in Business and Technology (MIB) is positioned as the first Executive MBA in Spain to structurally integrate business, technology, artificial intelligence and human development, according to the university.

Paco Salcedo, president of Microsoft Spain, added: “Our technology is designed for students to turn AI into a real advantage for their organizations”.

The proposal is reinforced with a project linked to business challenges and with an employability component.

A study by LinkedIn and Microsoft reveals that professionals who mention AI in their profiles are 17% more likely to be considered in selection processes.

The impact of the program has already been recognized by several media, which places it amongst the most influential executive master’s programs in Spain.

MIB graduates record an average salary increase of 38% in the year after graduation and 70% job mobility, according to figures shared with Contxto that reflect how the combination of business, technology and now generative AI can transform a career path.

According to a report published by Intel and analyst firm IDC, just 14% of Latin American companies have adopted AI agents in their work processes, putting the region in need of adapting to today’s challenges.

This trend of MBA programs that prioritize the use of generative AI could help to motivate future business leaders in the region and will hopefully boost the adoption figures of this technology in the coming years.

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Innovative AI Solutions Transforming Business Operations and Customer Interactions

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Fulcrum (www.fulcrumapp.com) field-focused process and data collection platform for geospatial field processes and data collection recently launched Audio FastFill, a voice-powered, multi-field AI data collection tool.

It integrates advanced AI within the platform to create a textual scribe for field teams, eliminating inefficiencies of manual entry, and allows users in the field to dictate forms naturally and produce richer more actionable data input, with the system understanding and accurately populating fields.

Fulcrum dynamically understands context to populate complex fields like picklists and conditional logic, eliminating inefficiencies of manual entry and simplifying workflow, helping ensure ease of use in demanding environments. It can also dissect one continuous audio file to place all of the information into the correct corresponding fields and input to fields that aren’t text, like numbers or drop-down lists.

Pricing: structure not actual cost, free demo, free trial.

AIPhone

AIPhone (www.aiphone.ai) is a cross language calling app utilizing AI translation. It translates phone calls in real time—speak in your language and the other  party hears it in theirs instantly and vice versa. How it works: you invite anyone via a simple link—no extra app needed for them. 

The app, which supports several dozen languages and dialects, is trained to both translate words and understand the context behind them. In addition, it also supports camera translation—snap a photo or select a saved image (e.g. a sign) and get instant translation. It also translates video and voice calls in WhatsApp and other apps.

Pricing: weekly, monthly, annual plans available with free trial package available through X, TikTok, and Facebook. 

ServiceMonster

ServiceMonster management software (www.servicemonster.com, 888/901-3300, covered in September 2022 column) recently introduced the ServiceMonster Payments mobile app, which features capabilities that facilitate both immediate branded invoicing that can be sent by email or text and collection of payments via credit cards, debit cards, and ACH. Suitable for solo operators and multi-crew service businesses, it has the ability to automate reminders and follow-ups. You can store cards on file securely for repeat customers or recurring billing.

ServiceMonster Payments includes built-in surcharging, allowing you to legally pass along credit card processing fees to your customers where permitted by law. Surcharging is automatically configured during setup based on your location. Most credit card and debit card transactions are deposited into your bank account in as little as two business days. The solution Payments offers an integration with QuickBooks Online and QuickBooks Desktop. A demo is available. 

Plannit

Plannit (www.plannit.io), covered in August 2021 column, recently added a smart call answering system designed to function as a virtual assistant, handling calls when team members are unavailable. The system, which is available 24/7 and has multi-language support, features intelligent call routing, utilizing advanced algorithms to direct calls to appropriate departments or personnel based on predefined criteria.

Users can customize menu options and the software, which can take messages, can be programmed to answer FAQs. It can also qualify and prioritize prospective customers by asking questions and recording their answers and saving them in the messaging center as audio files. The service requires a new phone number acquired by Plannit, but calls to existing business numbers can be redirected for message taking when needed.

Gorilla Desk

Update: Gorilla Desk (www.Gorilladesk.com), initially covered in January 2025 tech column, has several new AI Agents to its platform (both desktop and mobile app) which are designed to heighten proficiency of field service management and handle customer interactions across multiple channels, including SMS, Web Chat, VOIP phone, and client portals.

The new capabilities, available on the customer portal and by text message, enable customers to book services 24/7, with the solution streamlining and automating the entire process, from inquiry to booking and confirmation, as well as route planning and optimization.  

How it works: you embed your AI agent options directly on your web site and, as desired, your customer initiates the process by making contact with your embedded company AI receptionist through one of those portals, facilitating making, logging, and finding all calls without jumping among apps; the Client Portal Agent enables customers to request new work securely and view  previous documents anytime. Gorilla Desk will notify you via in-app and email alerts whenever a new work request is submitted.

There are two types of AI conversations: static and dynamic. Static conversations provide general Q&As with informational responses. Dynamic conversations involve the system taking actions, such as capturing new lead info or scheduling a pending booking. (Pricing: $1.00 per completed static conversation, $1.75 per completed dynamic conversation.) 

Gorilla Desk also has four new agents in the works: Kong AI (Supreme Intelligence), acting as the central intelligence, which will provide advanced analytics and generate custom reports; Mantis AI (Ops & Admin), which will automate the role of administrator and help run day-to-day operational workflows flawlessly; Atrax AI, which will help you deploy your website, aiding in page generation and optimization; Lotus AI (Customer Sentiment), which focuses on delivering analysis of customer standpoint so you know what conversations need real human attention; and  SMS & Customer Portal Agents,  enabling 24/7 handling of incoming customer SMS messages their conversations with your AI.



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