Business
Wildix Introduces Wilma AI, the Embedded Agentic AI Teammate Behind Smarter Business Communication
Wildix, a global leader in Unified Communications as a Service (UCaaS), today introduced Wilma AI, the embedded communication specialist powered by the company’s proprietary agentic AI framework. Now active throughout the Wildix ecosystem, Wilma turns everyday communication into intelligent, real-time execution.
This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20250703367608/en/
Wildix Launches Wilma AI, your new colleague.
This announcement follows the company’s formal launch of agentic AI capabilities last month, which marked a shift toward more autonomous, context-aware support across the workplace. With Wilma, Wildix puts a face to that capability, clarifying her purpose, expanding her reach and making her value tangible for partners and their customers.
Integrated across the entire Wildix solution suite, Wilma AI is designed to support human teams by making everyday communication more seamless. She listens, understands context and lends a hand where it’s needed, whether it’s summarizing a call, updating a system, routing a request or surfacing helpful information. With Wilma working quietly in the background, teams can stay focused, connected and one step ahead.
“Wilma represents the next step in how teams work alongside AI, reliably, securely and without friction,” said Emiliano Tomasoni, Chief Marketing Officer at Wildix. “She’s built to take action where it matters, helping businesses move faster and communicate more effectively.”
A Teammate, Not a Tool
Wilma is powered by Wildix’s agentic AI framework, built to understand context, make decisions, and act independently, while staying aligned with each company’s tools, tone and workflows.
Deployed in minutes via a no-code studio or scaled through open APIs, Wilma fits seamlessly into any environment. From capturing call notes and updating CRM records to flagging urgent requests or sharing key info mid-conversation, she takes care of the follow-through so people can stay focused on what moves the business forward.
Fluent in over 15 languages, Wilma adapts to the way global teams work, speaking French at the register, Spanish on WhatsApp or German in a customer chat, always with the precision and privacy today’s standards demand. Fully GDPR-compliant and seamlessly integrated across voice, chat, SMS, WhatsApp and web, she transforms everyday communication into coordinated action.
Already Embedded in Over 2,000 Business Environments
Wilma is already delivering tangible results across industries through autonomous, outcome-driven action:
- Healthcare: Handles after-hours scheduling, verifies insurance, initiates follow-ups and updates patient systems automatically, already saving clinical teams hundreds of hours each month.
- Retail: Executes real-time actions, including triggering restocks, reporting incidents with automatic escalation and applying promotions to active carts, all by voice, without screens or supervisor intervention.
- Professional Services: Logs meeting notes, updates CRM pipelines, schedules next steps and routes action items to the appropriate teams.
- Education: Coordinates enrollment workflows and department communications.
- Public Services: Routes resident inquiries, surfaces internal policies and escalates urgent issues instantly.
Wilma also bridges physical and digital environments. A customer engaging online can trigger actions that sync in real time with in-store systems, ensuring continuity, not just context, across every channel.
Wilma AI is now available across Wildix platforms and partner networks.
To learn more, visit wildix.com/wilma-ai.
About Wildix
Wildix is a global Unified Communications as a Service (UCaaS) provider, offering voice, video, messaging and automation tools that help businesses collaborate more effectively. With a 100% channel-first model and deployments across more than 135 countries, Wildix serves fast-moving organizations in retail, healthcare, education and beyond.
View source version on businesswire.com: https://www.businesswire.com/news/home/20250703367608/en/
Business
Capgemini to buy WNS to boost its business process services with AI – Computerworld
For Gartner vice president analyst DD Mishra, WNS’s investments in intelligent automation, analytics, and agentic solutions including its TRAC analytics suite and Malkom knowledge management platform will complement Capgemini’s existing technology and consulting strengths.
Sharath Srinivasamurthy, research vice president at IDC, pointed to the acquisitions WNS has itself made in recent months, including Kipi.ai, Smart Cube, and OptiBuy to enhance its data, analytics, and procurement stack and extend its proficiency in business process operations, said.
However, Rajesh Ranjan, managing partner at Everest Group, views the WNS acquisition as more of a strategic play rather than being focused on garnering more agentic tools or capabilities.
Business
Locafy Launches AI-Powered SEO Suite Targeting 40M Business Market

Locafy’s AI Search Platform Powers Visibility Across Organic and AI Search
New Product Lineup Tailored to Local, National, and e-Commerce Businesses
AI-Powered Tools Designed to Automate Engagement and Accelerate Online Presence
PERTH, Australia, July 07, 2025 (GLOBE NEWSWIRE) — Locafy Limited (NASDAQ: LCFY, “Locafy”), a globally recognized leader in location-based digital marketing, today unveiled its FY26 suite of AI-powered SEO products. These solutions, now commercially available following successful market testing, are designed to deliver measurable improvements across organic, AI, and marketplace search results.
Locafy initially outlined its AI-powered publishing roadmap in December 2024, promising to streamline content production and improve cost-effective online visibility for businesses.
“We are excited to announce that we’ve delivered on that promise,” said Gavin Burnett, CEO of Locafy.
All of Locafy’s publishing and SEO products are designed to drive visibility in search engines and, increasingly, AI-driven search tools and marketplaces. Recent research shows these optimizations extend across both traditional and emerging search platforms.
“We’ve evolved our technology to influence not only search engine rankings but also AI search results,” said Burnett. “Our platform helps position our clients’ websites as authoritative sources for high-value keywords, across local, national, and e-commerce campaigns.”
Burnett added, “We’ve also automated the creation of AI-search-ready landing pages, opening up a greenfield opportunity for scaled monetization. Our U.S. directory includes more than 9.68 million direct business listings, and our citation management partners publish more than 28 million business listings across our directories. Each of these represents either a direct sales opportunity or a chance to collaborate with partners using the data we already publish on their behalf.”
Locafy is focused on three primary solution categories:
- Online Business Listings
- Local SEO
- AI-powered engagement tools
Online Business Listings
Locafy continues to assert that online business listings form the cornerstone of successful Local SEO. These listings supply structured data that fuels automated SEO product generation. Locafy currently publishes more than 9.5 million listings in the U.S. and remains focused on partnerships with citation management firms and multi-location businesses. It is also exploring acquisitions of databases, directories, and citation management assets.
The Total Addressable Market (TAM) for the Local SEO solution in their key target markets of USA, Canada, Australia, and the UK is more than 40 million businesses.
“We currently host more than 63 million business listings worldwide, of which more than 40 million are in the U.S., Canada, Australia and the UK,” said Burnett. “However, our direct sales opportunity is more than 11.4 million, plus we have more than 28 million listings that we publish on behalf of partners, who can now connect to our Platform to automate the production of our Local SEO products for their clients.”
Country | Partner Added* | Claimed* |
Australia | 2,145,707 | 652,351 |
Canada | 1,533,479 | 289,274 |
United Kingdom | 3,458,205 | 802,003 |
United States of America | 33,076,154 | 9,684,329 |
TOTAL | 40,213,545 | 11,427,957 |
Local SEO
The flagship solution, Localizer, integrates listing syndication, AI-search optimization, review management, and Google Map Pack enhancement.
“We haven’t seen another product that combines these capabilities—at a price point starting around
AI-powered Engagement Tools
In addition to improving search visibility, Locafy has developed a scalable, cost-effective AI Voice Concierge that can serve as a virtual receptionist, product expert, or customer service agent.
“This is our first step into AI-enabled customer engagement,” said Burnett. “Our Voice Concierge acts like a digital team member—it can take bookings, provide answers, and interact 24/7. Just feed it your business documents and it learns. We record and transcribe every interaction, giving clients full transparency.
“This kind of capability once felt like science fiction, but it’s here now—and Locafy is helping businesses adapt and thrive in an AI-powered world.”
Over the past six months, Locafy has streamlined its product suite, automated key production processes, and validated product performance through live testing. With this foundation in place, the Company is poised for commercial growth in FY2026.
While the company still offers solutions for National SEO and e-Commerce, it believes the immediate opportunity afforded by its breakthroughs in AI Search represents a larger and more scalable revenue opportunity with far greater automation already in place.
About Locafy
Locafy (Nasdaq: LCFY, LCFYW) is a globally recognized software-as-a-service (SaaS) technology company specializing in local search engine marketing. Founded in 2009, Locafy’s mission is to revolutionize the US
Investor Relations Contact:
Matt Glover
Gateway Group, Inc.
(949) 574-3860
LCFY@gateway-grp.com
Business
Apple appeals against ‘unprecedented’ €500m EU fine over app store | Apple
Apple has launched an appeal against an “unprecedented” €500m (£430m) fine imposed by the EU on the company, in the latest clash between US tech companies and Brussels.
The iPhone maker accused the European Commission – the EU’s executive arm – of going “far beyond what the law requires” in a dispute over its app store.
In April, the commission fined Apple €500m after finding the company had breached the Digital Markets Act by preventing app developers from steering users to cheaper deals outside the app store.
Last month, Apple overhauled its app store rules to comply with the EU order to scrap its technical and commercial curbs on developers in order to avoid fines of 5% of its average daily worldwide revenue, or about €50m a day.
As a result Apple introduced new fee structures for developers using its app store. On Monday, Apple accused Brussels of making it deploy “confusing” business terms in order to avoid the threat of fines.
“Today we filed our appeal because we believe the European Commission’s decision – and their unprecedented fine – go far beyond what the law requires,” said Apple, announcing an appeal to the general court, the second highest court in the EU. “As our appeal will show, the EC is mandating how we run our store and forcing business terms which are confusing for developers and bad for users.”
Apple also accused the commission of unlawfully expanding the definition of “steering” – or the language and methods the company allows developers to use when guiding consumers outside its app stores.
The company said officials on Brussels had changed the definition by, for instance, not just focusing on whether app developers should be allowed to link to an external website, but also on whether developers should be permitted to promote offers inside an app.
Donald Trump’s senior trade adviser, Peter Navarro, has accused the EU of using “lawfare” against big US tech companies, describing the use of regulations against American companies such as Apple and Meta as part of a barrage of “non-tariff weapons” used for by foreign states against the US.
Henna Virkkunen, the European Commission vice-president responsible for tech sovereignty, said in April that the EU will not rip up its tech rules in an attempt to agree a trade deal with the US. In January, Mark Zuckerberg, the chief executive of the Facebook owner Meta, accused the EU of “institutionalising censorship” via its digital rules.
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Trump has set a 9 July deadline to seal a trade deal with the bloc – with the threat of imposing a 50% tariff on EU imports into the US if agreement is not reached.
Tom Smith, a competition lawyer at Geradin Partners and a former legal director at the UK’s Competition and Markets Authority, said Apple “fundamentally hates” attempts to change its app store.
“The blunt truth is that it is worth spending a few million on legal fees in order to disrupt and delay the development of a more open app ecosystem, which is a market that is worth many billions a year to Apple,” he said.
The European Commission has been approached for comment.
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