Tools & Platforms
AI technology is making charting less time-consuming
One of the most important yet laborious components of a medical visit for a provider is chart documentation: What is the patient’s concern? What are the provider’s observations and recommendations?
Chronicling every point discussed can take time away from one-on-one interaction between patient and provider, but now a new AI application that is part of an “ambient listening” pilot program is helping physicians at Fred Hutch Cancer Center and UW Medicine streamline the arduous task of clinical note-taking.
As a mobile phone-based product, Abridge AI is built into the Epic electronic health records system used at Fred Hutch. No personal recordings are saved; the resulting notes from patient visits are embedded in Epic.
Twenty Fred Hutch providers are using the Abridge technology along with 20 providers who are part of a control group documenting the visit via computer, tapping away as a patient speaks. The Fred Hutch providers are part of a larger group of 110 UW Medicine providers who are also piloting Abridge. Fred Hutch serves as UW Medicine’s cancer program for adult oncology, and the two organizations are in discussion about eventually expanding the number of users to a larger provider group after the pilot concludes.
“What we’ve observed so far is that we’ve had some really positive results from providers,” said Midori Kondo, a senior director who oversees the digital innovations group at Fred Hutch. “Metrics show providers can use this technology to support their workflow, and many have successfully used Abridge to reduce time in notes and really engage with patients face to face, getting back to the art of medicine. That’s the idea, to get providers back to the patient.”
More face-to-face conversations
All 40 providers fill out the same surveys that assess how much time they spend charting — documenting patient visits — including so-called “pajama time,” which sounds fun but is actually quite the opposite. Pajama time refers to time spent charting on evenings and weekends.
Aggregated survey data show that providers report their quality of life is improved because the tool helps them manage their workload. Because the technology allows providers to spend less time on documentation, they are also freed up to devote time after visits to tasks such as replying to messages and managing refills. Providers using Abridge are reporting that they are enjoying seeing patients more and experiencing less burnout.
“It’s very user friendly,” said Nicole Fleming, MD, deputy chief medical officer at Fred Hutch, who is part of the leadership team evaluating Abridge. “We are speaking more face to face and having natural conversations with our patients.”
At Fred Hutch, providers across different specialties are using the AI tool in clinic as part of a 150-day pilot program wrapping up in July. AI is also incorporated into patient care at Fred Hutch in other ways, including in colonoscopies where GI Genius technology flags suspicious findings. The AI health care field is expanding rapidly; in June, Abridge announced it had raised $300 million in venture capital funding. The Wall Street Journal reported that Abridge is valued at more than $5 billion.
During the pilot, providers using Abridge start by asking for patient consent to record the visit when they enter a patient room. If a patient agrees — and nearly all have — the provider opens the Epic app and pushes record, then sets the phone down. After the visit, the tool transcribes the recording, which is saved temporarily, into a medically formatted note. The note is reviewed and modified by the provider if necessary. Once the provider signs the note, the patient can see it in their MyChart.
The experience is a far cry from the more typical scenario where a provider enters a patient’s room, logs into a computer and types as a patient speaks.
“That has completely gone away because this tool captures all that information and you don’t need to take notes,” said Fleming. “When you’re taking notes, you tend not to write down everything. You always forget a few minor details. What’s wonderful is the tool really does capture everything.”
As with any new technology, there is a learning curve. When performing a physical exam, for example, a provider has to speak their findings and observations out loud so the tool can capture them.
Fleming said she is not aware of any patients who have expressed negative feedback about the technology, although a handful of patients have declined to participate; some say they don’t want to be recorded.
AI tool creates a note documenting a patient visit in less than a minute
For the most part, patient feedback from participants is positive. Bryce Romans, a clinical applications architect at Fred Hutch who works on AI projects, says that patients surveyed have commented that they appreciate more face time with their provider. “At the patient level, they say they feel more listened to and paid attention to rather than having their provider at the computer,” he said.
Fleming estimates that Abridge AI shaves at least 10 minutes off the time required per patient visit and results in a 30% decrease in pajama time for Fred Hutch and UW provider participants.
On average, recorded time per visit is approximately 18 minutes. Once a visit ends and the provider stops recording and clicks “create note,” it takes Abridge AI less than a minute to do so. “It’s remarkable,” said Fleming.
Providers agree that the tool could use improvements in terms of recognizing significant aspects of oncology-specific conversations as part of visit summaries and have shared that feedback with the company, which is working on optimizing the tool in oncology practices.
“Using the technology and me adding in a sentence here or there is still better than having to create that note from scratch,” said Fleming. “It’s not perfect, but the technology will get better over time.”
The Raspberry Pi Foundation’s analysis presents coding as not merely a vocational skill but a fundamental literacy that develops critical thinking, problem-solving abilities, and technological agency — competencies argued to be increasingly vital as AI systems permeate all aspects of society. The foundation emphasizes that while AI may automate certain technical tasks, human oversight remains essential for ensuring the safety, ethics, and contextual relevance of computer-generated solutions.
For educators, parents, and policymakers, this report provides timely insights into preparing younger generations for an AI-integrated future.
Image Credit: Raspberry Pi Foundation
AI dishes up savings and smiles at KFC and Pizza Hut
Last updated:
Edited By
Mackenzie Ferguson
AI Tools Researcher & Implementation Consultant
Yum China, the operator of popular fast-food franchises like KFC and Pizza Hut, is diving into the AI world to enhance efficiency and profitability. The company is leveraging AI technology to optimize everything from supply chain processes to in-store operations. As a result, customers can expect faster service and more personalized experiences. This tech rollout represents a significant move towards incorporating cutting-edge technology into everyday business operations.
Background and Context
Yum China, the operator of well-known fast-food chains such as KFC and Pizza Hut, is leveraging artificial intelligence to enhance efficiency and drive profitability in its operations. By incorporating AI technologies, Yum China aims to streamline processes and optimise various aspects of its business strategies. This move not only highlights the company’s commitment to innovation but also its adaptability in an ever-evolving business landscape. For more details on this initiative, you can check the original source here.
In a rapidly changing market, such technological advancements are indispensable for businesses aiming to stay competitive. Yum China’s integration of AI is a strategic move to not only increase operational efficiency but also enhance customer experience, allowing the company to better respond to consumer needs and preferences. This adoption of AI showcases a growing trend among major corporations to harness technology for maintaining relevance and achieving business goals in a digital age.
The initiative by Yum China to embrace AI technologies is also reflective of the broader shift within the restaurant industry towards automation and data-driven decision-making. As companies look to streamline operations and improve margins, artificial intelligence offers a pathway to achieve these objectives. This transformation is crucial for building resilience against market fluctuations and for ensuring long-term sustainability of business models.
Summary of the Article
Yum China, the operator of fast-food chains KFC and Pizza Hut, is increasingly integrating artificial intelligence (AI) into its operations as part of a strategy to enhance efficiency and profitability. The adoption of AI technologies by Yum China is a significant move in the restaurant industry, aiming to streamline processes and improve customer service dynamics. By leveraging AI, the company can not only predict customer preferences more accurately but also manage supply chains more effectively, ensure food quality, and potentially increase sales figures. This strategic embrace of AI underscores Yum China’s commitment to staying ahead in a competitive market landscape where technological adaptation is crucial for business success.
Experts suggest that Yum China’s focus on AI could set a precedent for other major players in the fast-food industry. The integration of technology in food service can lead to more personalized dining experiences, as AI systems are well-equipped to handle and interpret large sets of data related to consumer preferences. This technological shift is especially relevant given the fast-paced nature of consumer markets today, where adaptability can lead to significant competitive advantages. The proactive use of AI could also address labor challenges by shifting tedious and repetitive tasks to machines, thereby allowing human employees to focus on more value-added services.
Public reactions to Yum China’s AI initiatives are largely positive, with consumers expressing interest in faster service and more customized meal options. However, there are also discussions regarding potential job losses due to automation. This has sparked debates on how the balance between AI integration and employment opportunities can be maintained. The future implications of such technological integration suggest that other industries may follow suit, adopting AI not only to improve efficiency but also to innovate in customer service practices—creating a ripple effect throughout the economy.
Related Events
The recent initiatives undertaken by Yum China, the operator of KFC and Pizza Hut, in embracing AI technologies have sparked a series of related events across the business landscape in China. As highlighted in their recent strategies, the integration of AI is not merely about enhancing operational efficiency but also about revolutionizing customer experience. This shift is setting a precedent for other major players in the fast-food industry, encouraging them to explore similar technological advancements.
In response to Yum China’s adoption of AI, various technology firms in China are collaborating with fast-food chains to offer AI solutions tailored to the food and beverage sector. This burgeoning collaboration marks a significant trend in tech-driven partnerships aimed at bringing innovation to everyday consumer experiences. Such alliances are fostering a new era where technology and gastronomy intersect to redefine dining experiences.
Furthermore, this movement is influencing policy discussions at a governmental level, where the focus is increasingly on supporting AI development across different industries. The Chinese government’s enthusiasm for AI as a tool for modernization and efficiency is further emphasized by such corporate moves, thereby reinforcing national goals for technological advancement and self-reliance.
The ripple effects of Yum China’s AI integration are also evident in academic circles, where institutions are emphasizing AI research geared towards practical applications in commercial settings. This academic interest not only fuels future innovations but also ensures a steady supply of skilled professionals ready to meet the demands of a tech-driven economy. In essence, Yum China’s AI strategies are not just operational choices but are contributing to wider societal and economic shifts.
Expert Opinions
In the rapidly evolving landscape of the restaurant industry, particularly in China, expert opinions highlight significant opportunities for leveraging technology to enhance operational efficiency and profitability. Yum China, the operator behind fast-food giants KFC and Pizza Hut, is at the forefront of this transformation. As noted by industry analysts, the company’s strategic integration of AI solutions not only streamlines operations but also personalizes customer experiences. This move is seen as a response to the competitive market pressures and a shift towards more digital-savvy consumer preferences.
Experts have praised Yum China’s innovative approach, emphasizing that the use of AI technology could serve as a blueprint for global franchises aiming to modernize their operations. The company’s application of AI goes beyond mere efficiency. It enables a deeper understanding of consumer behavior, allowing for more targeted marketing strategies and adaptive supply chain management. Industry leaders believe that Yum China’s model could set new standards in the fast-food industry, potentially reshaping how global chains operate. More insights into this transformation can be found at the South China Morning Post.
Public Reactions
The integration of AI by Yum China, the operator of KFC and Pizza Hut in China, has sparked varied public reactions. Many customers have expressed excitement about the increased efficiency and improved service that AI can bring to their dining experience. Some diners appreciate the novelty and technological advancement, which they believe could streamline operations and enhance their overall experience at these popular food chains.
However, not all reactions have been positive. Some consumers have voiced concerns about privacy and data security, as AI systems often require extensive data collection to function effectively. These customers are wary of how their information might be used or shared and are calling for clearer policies and assurances from Yum China regarding data protection.
Moreover, there is a segment of the public that is apprehensive about the potential impact of AI on employment. With AI taking on tasks traditionally handled by human workers, concerns about job displacement have arisen, leading to discussions on how Yum China plans to balance technology integration with human resource management. This sentiment is shared by many globally, reflecting a broader anxiety about the rise of automation in various industries.
Overall, while the use of AI in Yum China’s operations presents exciting opportunities for innovation and growth, it also highlights significant issues that resonate with a global audience. For an in-depth look at Yum China’s AI strategy and public reaction, the South China Morning Post provides more insights here.
Future Implications
The integration of artificial intelligence (AI) into business operations is increasingly transforming industries across the globe. Yum China, the operator of fast-food giants like KFC and Pizza Hut, is a prime example of this trend. By leveraging AI to streamline their processes, they are setting a precedent for other companies to follow. This move is expected to significantly enhance their operational efficiency and profitability, as highlighted in a detailed article by the South China Morning Post.
Looking ahead, the adoption of AI by Yum China could have broader implications for the fast-food industry both in China and globally. As other companies observe Yum China’s successful integration of AI technologies, there may be a ripple effect, prompting more industry players to invest in AI solutions to remain competitive. This could lead to a revolution in customer service, supply chain management, and even menu personalization, driven by AI-driven insights.
Moreover, the shift towards AI can potentially reshape employment dynamics within the sector. While automation may reduce certain manual roles, it also opens up new opportunities for tech-savvy professionals who can develop, manage, and optimize these AI systems. This transformation necessitates a recalibration of workforce skills and continued education for employees to adapt to a tech-driven environment, as noted in discussions surrounding similar advancements.
Hangzhou, the picturesque capital of Zhejiang Province, is quickly emerging as a key pillar in China’s artificial intelligence (AI) revolution. Once known primarily for its cultural heritage and as the headquarters of e-commerce giant Alibaba, the city is now transforming into a powerful AI hub, driven by visionary government policies, a dynamic startup ecosystem, cutting-edge academic institutions, and high levels of private and public investment. Its rapid evolution exemplifies China’s broader strategy to lead the global race in artificial intelligence.
Government Initiatives and Strategic Policy Support
A major driver behind Hangzhou’s AI rise is the strong backing of the Chinese government, both at national and provincial levels. The “Hangzhou AI Industry Chain High-Quality Development Action Plan” has set bold objectives: certifying more than 2,000 new high-tech enterprises, launching over 300 large-scale technological projects, and injecting an impressive 300 billion RMB (approx. US$40 billion) into innovation annually. This funding supports AI research, development of cutting-edge applications, infrastructure, and talent cultivation.
Further cementing Hangzhou’s AI ambitions is the revitalization of “Project Eagle,” a policy initiative that allocates 15% of industrial development funds to future industries, with AI being a priority. These initiatives are not only helping to establish Hangzhou as a hub of AI innovation but are also attracting domestic and international investors eager to tap into this growth.
The Rise of the “Six Little Dragons”
One of the most notable signs of Hangzhou’s AI success story is the emergence of six pioneering startups, collectively referred to as the “Six Little Dragons.” These companies represent the city’s growing diversity and sophistication in AI application:
DeepSeek – Known for its work in natural language processing and large language models.
Game Science – A game development firm leveraging AI in next-gen interactive experiences.
Unitree Robotics – Specializes in agile AI-powered robots for various industrial and consumer applications.
DEEP Robotics – Develops quadruped robots capable of complex navigation and movement, often used for security and research.
BrainCo – Focuses on brain-computer interface (BCI) technologies that merge neuroscience and machine learning.
Manycore Tech – A hardware and software AI solutions provider with strengths in chip design and high-performance computing.
These companies are not only rapidly scaling within China but are also attracting international attention for their technological advancements and commercialization potential. Their presence underscores Hangzhou’s strength in fostering both technical excellence and business scalability.
Academic Foundations and Skilled Talent Pipeline
Hangzhou’s AI ecosystem is further bolstered by a solid academic foundation. Zhejiang University, one of China’s top-tier institutions, plays a critical role in producing AI talent and thought leadership. The university houses cutting-edge research labs and has established partnerships with top tech firms for collaborative innovation.
Graduates from Zhejiang University and other local institutions often go on to found startups or take leadership roles in the AI industry. The close connection between academia and industry ensures a continuous exchange of ideas, innovation, and expertise, which is essential for sustained growth in emerging technologies like AI.
In addition, Hangzhou has invested in AI-focused education and vocational training programs to ensure that its workforce remains competitive. This comprehensive talent strategy allows the city to meet the growing demand for data scientists, machine learning engineers, and AI researchers.
Industry Collaboration and Corporate Investments
Beyond startups and academia, major corporate players are betting big on Hangzhou’s AI future. Most notably, Alibaba, headquartered in the city, has been at the forefront of this transformation. Under the leadership of Eddie Wu, the company has pledged to deepen its involvement in generative AI and has launched internal initiatives aimed at developing new AI products and services.
In parallel, Alibaba has worked to attract foreign capital to Hangzhou’s AI sector, especially in connection with the Six Little Dragons. Following Jack Ma’s involvement in a high-level business symposium with President Xi Jinping, Alibaba’s influence in shaping Hangzhou’s AI roadmap has only increased.
Other corporations and venture capital firms are also taking notice. Investment funds are flowing into AI development zones, incubators, and innovation labs across Hangzhou, helping to establish a robust support system for tech entrepreneurship and research.
Infrastructure, Challenges, and Long-Term Outlook
Despite these promising developments, Hangzhou faces several challenges that come with rapid growth. Talent retention remains a concern, as other Chinese cities like Beijing and Shenzhen compete for the same AI professionals. Furthermore, as AI technology demands powerful computing infrastructure, continued upgrades in data centers, power grids, and 5G connectivity are essential.
Additionally, navigating regulatory uncertainty and ensuring responsible AI development will be key for Hangzhou to maintain sustainable growth. The city must also remain agile in adapting to global shifts, including trade policies, technology standards, and geopolitical tensions that may impact international partnerships and supply chains.
Nonetheless, the city’s proactive governance, talent pool, and innovative momentum offer strong indicators that Hangzhou is well-positioned to become a global AI innovation hub. As China continues to push its national AI ambitions, Hangzhou stands out as a leading example of how a regional city can emerge as a technological powerhouse through visionary planning, strong public-private partnerships, and relentless innovation.
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