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UK’s Turing AI Institute bosses respond to staff anger

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The heads of the UK’s national institute for artificial intelligence (AI) have acknowledged recent months have been “challenging” for staff as the charity undergoes “substantial” change.

It comes after staff raised “serious and escalating concerns” in a whistleblowing complaint this week submitted to the Charity Commission.

They warned that the body – which receives £100m from the government – is at risk of collapse after Technology Secretary Peter Kyle instructed it to prioritise defence, and threatened to pull its funding if it did not.

In a letter seen by the BBC, Chair Dr Doug Gurr said the Turing Institute would “step up at a time of national need”.

He said it had already established a new senior working group comprising government officials and Turing institute staff.

However he said defence should not be the “sole focus” and some work on healthcare and environmental issues would continue in line with the aims of both the government and private investors.

Whistleblowers have described the management’s response as “performative”.

“Just talk, no action, nothing has changed,” they said, speaking to the BBC on condition of anonymity because they fear losing their jobs for speaking out.

Dr Gurr and Chief Executive Dr Jean Innes did not respond directly to accusations by the whistleblowers about a toxic internal culture of “retaliation” and “defensiveness”.

The pair said they had not seen the letter sent from whistleblowers to the Charity Commission, which has been shared with the BBC.

“We are committed to conducting our business with honesty, integrity and transparency and believe that a culture of openness and accountability is essential,” they wrote, and linked to the Turing institute’s whistleblowing guidelines.

Founded in 2015 as the UK’s leading centre of AI research, the Turing institute, which is headquartered at the British Library in London, has been rocked by internal discontent and criticism of its research activities.

The shift to focusing on defence represents a significant pivot for the publicly funded organisation.

Both the whistleblowers and the technology secretary have said they want new leaders at the Institute – but there was no mention of any change in the management team in the letter.

A number of senior staff have left the organisation in recent months, and bosses said more people would either be made redundant or not have their contracts renewed as the restructure continues.



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AI Gold Rush Breeds Harsh 996 Work Routine In Silicon Valley | Business News

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Silicon Valley tech giants battle for AI dominance, offering huge pay and adopting the 9-9-6 culture in San Francisco startups.

AI Boom, Human Cost: San Francisco Startups Push 9-9-6 Work Schedule

AI Boom, Human Cost: San Francisco Startups Push 9-9-6 Work Schedule

The race for AI heats up, with tech companies in Silicon Valley pouring billions into overpowering others and grabbing the largest pie in the emerging market. Companies have reportedly begun poaching human resources by offering millions of dollars in a pay package. No one wishes to lag behind when things are high at stake. Everyone is ready to pour sweat and blood, literal and metaphorical.

At the center of this heated race, a new culture called 9-9-6 has emerged in the startups of San Francisco, USA.

What Is 9-9-6 Culture?

It means employees of these startups work from 9 in the morning to 9 in the evening, Monday through Saturday. It translates to 72 hours of work weekly, going away from 4 or 5 day work week culture being promoted across Europe, particularly Nordic countries for more leisure time.

An X handle named TBPN in the post said that they checked the receipts and found that the claims are “true” – Saturdays have become a workday.  “The great lock-in is in full effect,” it added.

AI War Among Tech Titans

Several big tech giants, including Meta, Google, Microsoft and Amazon, have poached the startup founders with a high paycheck to work with their teams building the smartest Large Language Models (LLMs) and improving the hot application-based technology. For instance, Meta shocked the tech industry when it announced to invest a $14.3 billion in data labelling startup Scale AI. As part of the agreement, Meta took a 49% stake in the company, hired its CEO Alexandr Wang to lead a new superintelligence lab and said it would deepen the work it does with Scale.

Since the inception of ChatGPT by OpenAI in late 2020, the official age of AI has begun. Two years after the trailblazing technology, there’s no official winner, but a sudden push to have everything as AI-laced.

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How AI Revolutionises Customer Service and Transforms Global Business

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Artificial intelligence is rapidly reshaping the landscape of customer service, offering businesses new ways to engage with consumers and streamline operations. From chatbots to predictive analytics, AI-driven solutions are now at the forefront of digital transformation, enabling organisations to deliver faster, more personalised support. As industries adapt, the implications for business models and consumer expectations are profound and far-reaching.

The Expanding Role of AI in Customer Engagement

The integration of AI into customer service has moved well beyond simple automation. Today, intelligent systems can interpret natural language, understand context, and even anticipate customer needs before they arise. This shift allows companies to provide round-the-clock assistance, reduce response times, and resolve issues with greater accuracy. For example, virtual assistants powered by machine learning can handle complex queries, freeing human agents to focus on higher-value interactions. As AI transforms customer interactions, consumers increasingly look for intuitive platforms, a trend also reflected in how users select reliable sports betting sites that offer seamless digital experiences.

How Cross-Industry Adoption Impacts Business

AI-driven customer service is not confined to any single sector. Financial institutions deploy AI to detect fraud and offer tailored product recommendations, while retailers use it to personalise shopping experiences and manage inventory. Healthcare providers leverage AI-powered chatbots to triage patient inquiries and streamline appointment scheduling. This widespread adoption is driving operational efficiencies and enabling businesses to scale support without compromising quality. Many companies in the UK attribute their rapid growth and resilience in 2025 to strategic adoption of AI technologies and innovative business models, as highlighted in an article detailing the UK business success secrets that can inspire emerging enterprises.

Addressing Challenges and Shaping the Future

Despite the clear benefits, integrating AI into customer service presents challenges. Data privacy, algorithmic bias, and the need for transparent decision-making remain top concerns for both businesses and consumers. Companies must invest in robust governance frameworks and continuous training to ensure AI systems are ethical, secure, and aligned with customer expectations. Looking ahead, the evolution of AI will likely see even deeper personalisation, with systems learning from every interaction to refine their responses. As technology matures, organisations that prioritise trust, transparency, and human-centric design will be best positioned to thrive in this new era of customer engagement.

AI as a Catalyst for Transforming Business

The rise of AI in customer service marks a pivotal moment for global business. By embracing intelligent technologies, companies can enhance customer satisfaction, unlock new efficiencies, and gain a competitive edge. The journey is ongoing, and the most successful organisations will be those that balance innovation with responsibility, ensuring that technology serves both business goals and the evolving needs of their customers. As AI continues to advance, its role as a catalyst for transformation across industries is set to grow, offering exciting opportunities for those ready to adapt.



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AI Recruitment Is A Strategic Tool for Businesses, not just an HR function: A Business Leader's POV – People Matters India

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AI Recruitment Is A Strategic Tool for Businesses, not just an HR function: A Business Leader’s POV  People Matters India



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