Business
AI adoption surges among small businesses, 40% plan to add new jobs

Goldman Sachs global head of corporate engagement Asahi Pompey unpacks AI ambitions across America on ‘The Claman Countdown.’
Small business owners are rapidly adopting artificial intelligence to power their growth, with many saying it will lead to more job opportunities this year, according to a Goldman Sachs survey.
About 68% of small business owners say they are already using AI, with another 9% planning to begin using it within the next year, according to new data from Goldman’s 10,000 Small Businesses Voices survey.
It’s a significant jump from the 51% of small business owners who were using the technology to increase productivity and expand their capabilities two years ago.
Most small businesses using AI, about 80%, said it is enhancing rather than replacing their workforce. About 74% of small business owners using AI plan to grow their business in 2025. That compares to 65% of those not using AI or unsure about adoption. Nearly 40% of small businesses using the technology say it will allow them to create new jobs in 2025.
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This comes as public anxiety grows over whether AI will replace jobs. According to a 2025 Pew Research Center survey, more than 60% of Americans believe AI will result in fewer jobs over the next 20 years.
However, about 80% of the small businesses that have already adopted the technology say it increased the efficiency and productivity of the company. Over 50% say they have been given better data for decision-making, with another 49% saying it helped offer new capabilities, according to the survey.
The OpenAI logo is displayed on a mobile phone screen. (Beata Zawrzel/NurPhoto via Getty Images / Getty Images)
Still, despite the rapid adoption, about 42% of small businesses say they still don’t have access to the resources and expertise necessary to successfully deploy it. Of those businesses, 60% cite a lack of expertise in applying AI to their business. However, 42% say it’s not relevant to their business model, highlighting an information and resource gap.
Those who have adopted technology for their business have still confronted challenges, with 48% saying they are struggling to choose the right tools, 46% express concerns about data privacy and security, and 41% cite a lack of technical expertise.
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Workday posted a blog earlier this year, highlighting how AI is becoming the standard for modern small businesses, and that AI is critical to helping small businesses create efficient workforce management to stay productive without overburdening staff.

AI assistant apps on a smartphone – OpenAI ChatGPT, Google Gemini and Anthropic Claude. (Getty Images / Getty Images)
“Cutting-edge technologies such as artificial intelligence (AI) and machine learning once seemed like a luxury for large enterprises—but today, they’re becoming the competitive standard for businesses of every size and industry,” Workday said in an April blog.
For small businesses in particular, “artificial intelligence is leveling the playing field with larger organizations, offering new levels of scalability and productivity that may have once felt unattainable,” Workday added.
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Still, accounting giant E&Y said this transformation will bring about massive structural change and disruption to existing business and operating models, emphasizing the importance of regulation.

The xAI and Grok logos are seen in this illustration photo. (Photo by Jaap Arriens/NurPhoto via Getty Images / Getty Images)
The company said that a successful organization will have robust risk assessment and validation processes; clear frameworks for human oversight of AI systems; strong stakeholder communication and trust-building capabilities; flexible operational models that can adapt to evolving AI regulations; balanced automation strategies that prioritize reliability over speed; and a comprehensive understanding of their internal and external value chains, along with the AI systems driving them.
Business
Postal traffic into US plunges by more than 80% after Trump ends exemption | US news

Postal traffic into the United States plunged by more than 80% after the Trump administration ended a tariff exemption for low-cost imports, the United Nations postal agency said Saturday.
The Universal Postal Union says it has started rolling out new measures that can help postal operators around the world calculate and collect duties, or taxes, after the US eliminated the so-called “de minimis exemption” for lower-value parcels.
Eighty-eight postal operators have told the UPU that they have suspended some or all postal service to the United States until a solution is implemented with regard to US-bound parcels valued at $800 or less, which had been the cutoff for imported goods to escape customs charges.
“The global network saw postal traffic to the US come to a near-halt after the implementation of the new rules on Aug 29, 2025, which for the first time placed the burden of customs duty collection and remittance on transportation carriers or US Customs and Border Protection agency-approved qualified parties,” the UPU said in a statement.
The UPU said information exchanged among postal operators through its electronic network showed traffic from its 192 member countries – nearly all the world countries – had fallen 81% on 29 August, compared with a week earlier.
The agency, based in Bern, Switzerland, said the “major operational disruptions” have occurred because airlines and other carriers indicated they weren’t willing or able to collect such duties, and foreign postal operators had not established a link to CBP-qualified companies.
Before the measure took effect, the postal union sent a letter to the US secretary of state Marco Rubio to express concerns about its impact.
The de minimis exemption has existed in some form since 1938, and the administration says it has become a loophole that foreign businesses exploit to evade tariffs and that criminals use to get drugs into the US.
Purchases that previously entered the US without needing to clear customs now require vetting and are subject to their origin country’s applicable tariff rate, which can range from 10% to 50%.
While the change applies to the products of every country, US residents will not have to pay duties on incoming gifts valued at up to $100, or on up to $200 worth of personal souvenirs from trips abroad, according to the White House.
The UPU said its members had not been given enough time or guidance to comply with the procedures outlined in the executive order Donald Trump signed on 30 July to eliminate the duty-free eligibility of low-value goods.
Business
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Business
Reshuffle of junior ministers raises fears over future of Labour’s workers’ rights bill | Labour

Keir Starmer has sought to tighten his grip on his government with a wave of junior ministerial changes that has sidelined allies of the unions, raising questions over the future of Labour’s workers’ rights package.
The reshuffle has been used by Downing Street to signal a tougher stance on immigration in an apparent bid to take on Reform UK, with Shabana Mahmood – a self-described social conservative rising star – now in charge of the Home Office, supported by Sarah Jones who returns to her former policing brief.
Justin Madders, the employment rights minister, was one of the first on the junior benches to be sacked on Saturday. Despite being seen as one of the architects of Labour’s “new deal for working people”, Madders’ departure was not formally announced in No 10’s list of appointments. Instead, he revealed the news himself.
“It has been a real privilege to serve as minister for employment rights and begin delivering on our plan to make work pay,” he said on X. “Sadly it is now time to pass the baton on – I wish my successor well & will do what I can to help them make sure the ERB is implemented as intended.”
Madders’ removal, along with Rayner’s forced departure from her two government positions and post as Labour’s deputy leader, removes the key figures who helped design Labour’s employment rights bill – a policy unions praised as the government’s most ambitious commitment to workers’ rights in decades.
Starmer will also not attend this year’s TUC conference, a decision that has intensified concerns and rumours among unions and some inside Labour that the government is distancing itself. Rayner was the cabinet minister closest to the unions, and Madders had been given the job of turning the new deal into legislation.
Peter Kyle, a close ally of Starmer, was promoted to lead the business department on Friday, meaning he will oversee the employment rights brief.
Allies of Rayner who remain in government believe a fight is looming over workers’ rights. With Rayner and Madders gone, they believe Kyle has the ability to water down the bill – a package they feel many from the centre of the party were never comfortable with. The issue is likely to become factional, given polls show stronger employment protections remain popular with voters flirting with Reform UK.
The package had promised sweeping reforms including day one rights for workers, a ban on zero-hours contracts and stronger protects against fire-and-rehire. A union chief told the Guardian: “Rayner was the closest minister to the unions and her team have played an important role in pushing key parts of the employment rights bill through government.
“The commitment to the bill is there from Keir so I’m less worried about that, but more worried about the broader sense of who actually understands the unions, and has the personal relationships.”
Ellie Reeves has been shifted from her role as party chair to solicitor general and will no longer attend cabinet. She has been replaced by Anna Turley. Georgia Gould, from Labour’s 2024 intake, has been promoted to education minister.
For Starmer, the cabinet reshuffle was about showing decisive leadership in the midst of a major crisis, to which as his chief secretary, Darren Jones, alluded. But this junior reshuffle for many shows a broader ideological return that sees the government more cemented under centrist control, and potential fights with the unions along the way.
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Meanwhile, the shake-up at the Home Office will be taken as a sign of strength by many within government. Mahmood, the new secretary of state, will lead a refreshed team that now includes Sarah Jones, a former shadow minister who has long wanted to return to the brief. Jones has been described by some as serious about public safety and police reform, and is well regarded in industry after her work on steel and the industrial strategy within the business department.
Dame Diana Johnson has been replaced by Jones and will now serve as a minister in the Department for Work and Pensions, while Dan Jarvis will remain a minister in the Home Office and has also been made a Cabinet Office minister.
Jason Stockwood, the former chair of Grimsby Town football club, will take a seat in the House of Lords to become investment minister as part of Starmer’s ministerial shake-up. He was Labour’s candidate for Greater Lincolnshire mayor but was beaten by Reform’s Andrea Jenkyns.
The local government minister Jim McMahon has been sacked and will return to the backbenches, along with Maria Eagle, the defence minister. Catherine McKinnell resigned as minister of state for school standards, which included overseeing Send reform. She said she declined the opportunity to stay in government.
Darren Jones dismissed the idea that Rayner’s departure could expose divisions within the Labour party, after Nigel Farage said “splits” will open.
“Nigel Farage is wrong there,” Jones told Sky News. “The Labour party is not going to split and there won’t be an early election.”
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