Business
Experts explain key business trends

AI agents are everywhere. From virtual customer service bots to marketing automation tools, tech innovators are scrambling to launch agents that promise faster service, smarter decisions and greater adaptability.
“AI agents are poised to become part of everyday life. Google’s Gemini helps plan your week, while OpenAI’s voice assistants manage tasks through natural conversation,” says Jonathan Reeve, Vice President, APAC, Eagle Eye. “A wave of startups and innovators are already building AI agent solutions for specific business needs using foundation models from leading providers.”
Agentic AI, customer experience and loyalty
Experts agree the marriage of AI, retail and marketing makes a lot of sense. Eagle Eye, for example, already has a powerful AI-driven personalisation engine and other predictive systems, which thrive on ingesting and processing data intelligently.
In addition to being able to ask questions, AI agent helpers can make decisions, compare prices and steer people to where to shop. This stands to change how retailers reach customers.
“Consider this scenario: a customer asks their AI assistant, “Where can I unlock behind-the-scenes content as a member?” If your program’s benefits can’t be found and understood by that assistant, you’ll be excluded from consideration,” Reeve explains.
“AI agents, personal shoppers and deal-hunting assistants will change how brands promote their products and offers. The way large language models and agents process information will likely lead to a reorganisation of marketing strategies and loyalty structures.”
According to The Australian Loyalty Association (ALA) Founder and Director, Sarah Richardson, AI innovation is now giving brands the ability to deliver personalisation at scale, tailoring offers and experiences to each individual in real time across channels.
“This level of engagement also helps brands to analyse behavior patterns and anticipate what customers might need or want before they even know themselves,” she adds.
“Agentic AI will be most transformative to the loyalty landscape. Having an agent that can answer all your queries with relation to your membership as well as past purchase information helps brands to get on the front foot with customer expectations. Emerging technologies like voice assistants and visual search are also creating new pathways into loyalty ecosystems, so there’s plenty of innovation that AI will bring!”
Billy Loizou, APAC Area Vice President at Amperity agrees agentic AI is poised to reshape how brands compete for consumer attention globally.
“Imagine a world where your next purchase isn’t selected solely by you, but by an AI agent acting as your personal shopper. Need an autumn outfit? Your AI agent instantly scours online stores, considering your size, style preferences, budget, event theme, and even the weather forecast to deliver perfectly tailored recommendations,” he says.
Data integrity critical in the age of agentic AI
Loizou notes success in the era of AI agents will hinge on a brand’s ability to deeply understand customer preferences and anticipate future needs.
“Brands that excel will consistently surface the most relevant recommendations, predicting and meeting their customers’ evolving desires and behaviours,” he explains. “To succeed in this future, brands must fundamentally transform how they collect, unify, and leverage customer data.”
To prepare for a future where AI agents traverse the world wide web, Loizou recommends brands invest in their data infrastructure now.
“Companies that excel at managing customer information will create a positive data cycle: the more effectively they use data to personalise interactions, the more engagement they’ll generate, leading to richer datasets and increasingly tailored experiences. Such precision will also help brands craft offers capable of navigating past AI gatekeepers,” he adds.
Derek Slager, co-founder and CTO, Amperity, agrees. He stresses even the most advanced AI agent is only as good as the data it’s built on.
“At their core, AI agents use data to make decisions across systems, based on constantly changing variables and conditions. However, if the underlying customer data is spread across disconnected tools, fraught with duplication or siloed in different formats, the agent is doomed to be ineffective,” he explains.
“Fragmented, outdated or inconsistent information can make the best tech unreliable. To work effectively, AI agents need data foundations that are accurate, connected and governed. Without them, outputs become unreliable and trust breaks down. Meanwhile, expectations keep rising.”
Agentic AI impacting multiple industry sectors
Anthony Cipolla, AI Lead with data-led asset management solutions firm COSOL is already seeing the asset-centric industry landscape getting AI-ready.
“Verticals that rely on Enterprise Asset Management (EAM) are undergoing a revolution whereby traditional high manual effort required by humans to establish and maintain quality digital twins and master data will be rapidly replaced with semi-to-fully-autonomous agents which are capable of speeding up and improving workflows and processes,” he explains.
Another example of ‘no hype’ agentic AI is Red Owl, a fresh innovation that is transforming business transactional workflows with the power of AI and automation.
“AI agents are revolutionising how the modern enterprise operates,” says Jitto Arulampalam, Chief Executive Officer at RedOwl. “As an example, compliance is mandated but mostly tracked post-transaction, making it almost impossible to prevent breaches, leakages and even fraud. Assessing every individual transaction prior to processing it against company policy and governance controls is not only impractical, but hugely costly in today’s setup.”
“However the advent of agentic AI is about to breathe new life into the age old profession of
Accounting and the necessary governance protocols that go with it. At RedOwl, we have
seen AI’s ability to operationalise board mandated governance, compliance and control
across the organisation. We also see a future where AI agents are delivering board managed governance and control in real time.”
Meanwhile, leading enterprise resource planning and analytics software provider, Pronto Software, recently signed a strategic agreement with IBM Australia, enabling the integration of powerful agentic AI capabilities into its Pronto Xi ERP platform via IBM Watsonx.
Agentic AI enables systems to autonomously interpret data, initiate actions, and optimise workflows, all with the goal of enhancing productivity and decision-making. By embedding this capability into the core ERP platform, Pronto Software ensures these tools are accessible where they are needed most in real operational environments.
“Our customers, many of them family-run, mid-sized businesses, can enable staff to act strategically,” says Pronto Software Managing Director Chad Gates. “Pronto Software can work with customers to build and deploy agentic AI that not only informs, but acts on the information, unlocking real business value without compromising security.”
“AI doesn’t have to be overwhelming or intimidating,” Gates adds. “It should feel like a natural part of your workflow, and that’s exactly what we are delivering.”
Business
Fintech & AI speed up lending, boost business efficiency

Fintech developments, data sharing, and artificial intelligence are reshaping the lending sector, streamlining finance approvals and enabling faster, more accurate access to funding for businesses and lenders alike.
Gus Gilkeson, Chief Executive Officer of Grow Capital, has outlined how advancements in technology are improving opportunities for those seeking finance, as well as for lending institutions, by minimising delays and inefficiency.
Gilkeson explained that these improvements are influencing both how companies operate and their financial management strategies. He highlighted the practical impact of technology, particularly AI tools, on day-to-day business operations.
“From a borrower’s perspective, AI tools offer the chance to find efficiencies both in the overall running of your business, and also in how you manage your cash flow.”
“Invoices, incomings and outgoings can be tracked accurately, and in real-time if you want, to provide a clearer picture of the business financials. Forecasting, budgeting, and identifying potential funding gaps can be done easily and efficiently.”
He noted that lending institutions also stand to benefit. “For lenders, AI and data-sharing tools are allowing key identification and financial data to be verified sooner and potentially more accurately, as raw data can be shared across platforms reducing the opportunity for human error.”
“Ultimately when finance approval times reduce and funding is being made available sooner –the borrower can make strategic decisions faster.”
Technology shift
Gilkeson compared current fintech and AI progress to earlier technological revolutions, stating that the sector is still in its early stages of transformation. “I would expect some time in the not-too-distant-future that a business will be able to log on to a portal where all their financial and business data is stored and has previously been verified, allowing them to access millions of dollars in finance with the click of a button.”
He identified several key advantages associated with emerging financial technologies:
Access to finance sooner: Quicker funding approval opens opportunities for businesses, particularly when time-sensitive investments or purchases are required or during acquisitions.
Open banking: Through the Consumer Data Right, businesses can securely give consent to share banking and other financial data with authorised parties. This process facilitates quicker verification, reduces paperwork, and minimises the need for physical document signing.
Fraud mitigation: Enabled data sharing allows financial institutions to validate raw information independently, reducing the risk of manipulated balance sheets or omitted information. Human error is also less likely when data is transferred digitally and verified across platforms.
Business efficiencies: For small to medium-sized enterprises, the option to automate financial management and administrative processes has become a reality. According to Gilkeson, “AI tools can flag cash flow risks, optimise payments and identify gaps, potentially resulting in smarter decision-making.”
Potential risks
While the benefits are evident, Gilkeson cautioned that there are risks associated with adopting new technology, particularly related to data security and identity protection.
“Do your research into the tools you are adopting and also into how the third parties you’re dealing with are storing and managing your data. Having strong cyber security should be a non-negotiable.”
He also addressed the reliability of AI-based systems in the financial services sector. “It’s also important to remember that AI is not perfect and mistakes can be made, especially if original data is entered incorrectly. You will still need professional services like brokers, accountants and financial planners to check and validate your application or strategy.”
Gilkeson acknowledged that the pace of change presents further considerations for the sector. “As with any new technology there are always risks and challenges, but the opportunities this will open up is very exciting.”
Business
Start Your AI Agency Launches 90-Day Global AI Training Program to Build Lucrative AI Service Businesses

Start Your AI Agency, under the leadership of CEO Greg Squibbs, has announced the 90-Day global AI training program that enables individuals to build lucrative, location-independent businesses by using artificial intelligence.
Dubai, United Arab Emirates–(Newsfile Corp. – August 31, 2025) – Start Your AI Agency has launched a 90-Day global AI training program to build lucrative AI service businesses. The company’s core offering is a free training program that introduces the proprietary AI Layering Strategy – a system inspired by proven practices from leading global tech innovators. This model allows entrepreneurs to streamline their outreach, automate service delivery, and operate businesses 24/7 from anywhere in the world without the need for complex software or large teams.
CEO Greg Squibbs
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For digital entrepreneurs looking to launch and scale AI-powered service businesses, Start Your AI Agency 90-Day training program focuses on actionable steps and replicable systems that are accessible to them with no prior experience in AI or coding. By simplifying advanced AI technologies and integrating them into everyday business operations, the program helps to bridge the gap between innovation and execution.
The program supports a wide range of professionals, including freelancers, consultants, and business owners, who are seeking to modernize their services using AI.
Greg Squibbs, a long-time advocate for technological innovation, emphasizes the importance of AI education for long-term success. As he has stated, “Artificial intelligence, automation, team building – if you don’t understand it – learn it. Because otherwise, you’re going to be a dinosaur within three years.”
Furthermore, Start Your AI Agency’s program helps individuals seeking to transition from traditional employment, entrepreneurs aiming to scale digital operations, and professionals interested in integrating automation into their service-based businesses.
About Start Your AI Agency:
Start Your AI Agency is a global training platform dedicated to helping individuals build and scale AI-powered service businesses. Founded with the vision to democratize access to artificial intelligence, the company provides step-by-step training, tools, and automation systems that enable entrepreneurs to launch high-profit, location-independent agencies. With a focus on simplicity, scalability, and real-world application, Start Your AI Agency has become a trusted launchpad for thousands of digital entrepreneurs worldwide. Under the leadership of CEO Greg Squibbs, the company continues to drive innovation and empower the next generation of AI-focused business owners.
For more information, visit at https://www.startyouraiagency.com.
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To view the source version of this press release, please visit https://www.newsfilecorp.com/release/262414
Business
Norway signs £10bn deal for anti-submarine warships built in UK | BAE Systems

Norway has agreed a £10bn deal for anti-submarine warships that will be built in the UK, as the two countries plan joint operations in northern Europe to deal with increased Russian activity.
The Ministry of Defence (MoD) said the agreement to build Type 26 frigates was the UK’s biggest ever warship export deal by value, and Norway’s biggest defence procurement deal.
It said that overall it would provide a £10bn boost to the UK economy and support 4,000 jobs across the UK “well into the 2030s”.
The Type 26 frigates will be built at the BAE Systems shipyards in the Govan area of Glasgow, which employ 2,000 staff and are already constructing eight of the warships for the Royal Navy.
“This £10bn deal is what our plan for change is about,” said the UK prime minister, Keir Starmer. “Creating jobs, driving growth and protecting national security for working people. The export of our world-leading Type 26 frigates will do exactly that, supporting well-paid jobs up and down the United Kingdom, from apprentices to engineers.”
It is estimated that the shipbuilding programme will support 432 businesses, including 103 in Scotland, 47 in the north-west of England and 35 in the West Midlands.
The deal also signals a strengthening of a long-term strategic relationship with Norway, as part of which a combined fleet of 13 frigates will operate jointly in northern Europe.
Eight of the frigates will be British and “at least” five will be Norwegian, with the joint operation designed to “significantly strengthen Nato’s northern flank”.
“This historic defence deal deepens our strategic partnership,” said John Healey, the defence secretary. “With Norway, we will train, operate, deter and – if necessary – fight together. Our navies will work as one, leading the way in Nato, with this deal putting more world-class warships in the north Atlantic to hunt Russian submarines, protect our critical infrastructure and keep both our nations secure.”
Concerns over critical infrastructure around Europe have been raised on multiple occasions in the last year, after the alleged sabotage of the Baltic gas pipeline and undersea internet cables between Finland and Estonia.
Norway was the only other country to participate in the UK carrier strike group’s full deployment this year, and it also collaborates with the UK and Nato partners to safeguard critical undersea infrastructure in northern Europe.
“Norway and the United Kingdom are close allies with common interests and strong bilateral ties,” said Jonas Gahr Støre, Norway’s prime minister. “I am confident that the strategic partnership with the UK for purchasing, developing and operating frigates is the right decision.”
The Scottish secretary, Ian Murray, said the decision showed the “tremendous success” of Scotland’s shipbuilding industry and was an example of another “defence dividend” for the country.
The Type 26 frigate features sophisticated weapons, and advanced sensors and communications. Its design enables the warship to be upgraded to “counter emerging threats”, according to the MoD’s statement announcing the deal.
Charles Woodburn, the chief executive of BAE Systems, said: “The Norwegian government’s decision reflects its confidence in British industry’s ability to deliver a superior anti-submarine warfare platform, together with systems and equipment, that will support its future maritime security and reinforce its position within Nato.”
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