Travel Guides & Articles
The Conversation: March 2025 | Business Travel News

Welcome to our first round-up of business travel
distribution and technology topics as discussed on social media channels. Insiders
were debating these topics in recent weeks:
Business Access by Marriott Bonvoy
Former American Airlines exec and head of his Garner
consultancy, Cory Garner brought up Marriott
International’s offering automatic silver status to Bonvoy loyalty members who
link their personal accounts to their company’s Business Access by Marriott
Bonvoy account. Further, gold status will be offered for members who book a threshold
number of room nights through their Spotnana-powered platform for corporate
bookings.
It’s a loyalty program play for the corporate traveler to
“drive channel preference in favor of their own website,” Garner said. He asked if airlines were paying
attention.
The offerings “highlight the potential of
#TravelasaService to enhance loyalty and drive channel preference. Exciting
times ahead for the travel industry, [e]specially for the still underserved SME
market!” wrote Ruben Leal, who has worked in strategic sourcing and
global travel and expense management at companies including Netflix, Walmart
and Pfizer.
“There is so much room for this opportunity out
there,” wrote Oracle director of global travel sourcing & GPO Rita
Visser. “We have some (not all mind you!) partners who make our
travelers jump through hoops to get elevated status. If it’s really that
important to them, make it easy!”
“Call me a naysayer, but as a Marriott loyalist do we
like this?” asked Paul Volcheff, strategic account executive, financial
services analytics for Salesforce. “Sure more Silver and Gold elites
aren’t going to necessarily encroach on the benefits of those with Titanium or
Ambassadors, and this might move some lower frequency business traveler share
which I’m sure is the whole point, but I keep anchoring back to “if
everyone is elite, no one is elite” as I continually see more and more
“elites” crowd the space.”
Garner/Accelya White Paper
Garner teamed up with Accelya to write the white paper
“Unlocking NDC: Early Results in Corporate Travel.” Garner on LinkedIn said he buried an “easter egg”
in the report and asked readers to see if they could find it. He eventually
shared the answer in the post’s comments (you’ll have to go there to find out
what it is) but below are a few guesses from readers.
Global manager of travel distribution for Flight Centre
Travel Group Nicola Ping wondered if it was about the comment on
“relative speed where OBT & airline are the same tech stack compared
to where they aren’t. The biggest OBT has no airline tech. The biggest airline
NDC provider has no OBT!”
Garner replied that it was a good one, but not the answer.
“When a #TMC has a single, cohesive tech stack that’s either internally
developed or provided as a turnkey service by a third party like a Spotnana,
NDC moves forward more quickly,” he said.
Was it “deduping”? asked Neil Blaauboer,
president and founder of TRVL UpSource. “I found it interesting to
consider its application regarding content options presented by multiple
channels.”
Garner said no, it was not deduping, but that topic was
“perhaps the most important non-easter egg new insight of the white
paper.”
AmTrav, United Airlines and NDC
AmTrav CEO Jeff Klee wrote on LinkedIn that
when the price is exactly the same for an airfare through a legacy connection
and a New Distribution Capability connection, the agency will choose NDC. He
calls that a “Tie-Goes-to-NDC Day.” That happened about a month ago
for AmTrav and United Airlines for “all North American travel,” Klee
wrote. “United’s latest release included several long-sought enhancements
which we’ve been holding out for on behalf of our customers.”
Global travel lead at Google Robert Bray asked what
is the “deciding criteria to flip the tie-breaker logic?” Klee said
they ask, all things considered, “is the traveler likely to have a better
experience if they end up with an NDC ticket or EDIFACT one? That question
comes down to two parts. First, are there ‘extras’ available only in NDC that
are compelling enough to move the needle? (In the case of the United, that is
prepaid bags, Wi-Fi passes, lounge passes, and more reliable preferred/Economy
Plus seating). And the second question is, if the traveler needs to change, do
we think he or she will have an easier time of it with one ticket type or the
other?”
Andasun CEO Felix Hernandez Perez asked if United
now allows issuing of an “NDC ticket when the flight departure is within
the next 24 hours of booking?” Klee responded that yes, it is supported.
“It actually was always supported through the direct API. The restriction
was that bookings within 25 hours required instant payment/ticketing. That was
a problem for some of our customers who have approval flows or whose bookings
are sent through a QC process that might take a few minutes. Thankfully, that
restriction has been lifted.”
One Order and RBDs
Travel technology strategist Ann Cederhall asked if One Order is “a
transformation to a true customer centric system and how will RBDs go
away?” (RBD stands for reservation booking designator, a code used to
identify the booking class or type of fare for a flight, and One Order is an
XML-based standard intended to phase out the current booking passenger name
records and ticketing records, according to the International Air Transport
Association.)
Cederhall noted that the transformation to One Order
“is very much needed, but I have a concern that this is just a makeover of
the PNR and not real change.”
Sabre lead online customer performance
engineer Hyowon Kim said she’s all for change, “but the problem
is that buzzwords and marketing often come before anything tangible. … I often
think and talk about the ‘Order standard.’ What will it look like? It won’t be
easy to make it work, and without it, development can’t truly move forward. So
who is working on it, and what progress has been made?”
Cederhall agreed, and further asked, “What will it look
like? How can people contribute? How can we make sure that we listen to
industries outside of ours? … Like I said, it is a repeat of NDC and you should
learn from your mistakes.”
Chief sales officer at Atriis Technologies Kai-Gordon
Weiland also brought up NDC, saying that what was promised was
“personalized offers, easy ancillary booking and after-sales
changes.” The reality? “What has changed is predominantly the booking
channel from Edifact to NDC interfaces. … There are only very few airlines
offering ancillaries or services which are only available in NDC. Everything I
see could have eventually be[en] done also in Edifact. No revolution here. It
feels like a move from CD music records to streaming: NDC is the MP3 player, it
is just bridging the period to something much bigger. Airlines were not and are
still not ready to change all their systems for a revolutionary change. We all
hope to see #OneOrder will bring to us what the streaming of music and TV
brought us: a truly personalized and seamless experience.”
Travel Guides & Articles
A Milestone Event in Mumbai, ETHospitalityWorld

The Skal International India National Congress 2025 concluded at the Sahara Star Hotel in Mumbai on September 14, 2025.
The three-day event welcomed a record-breaking participation of more than 200 delegates, from India and abroad, all paying full congress fees to be part of this milestone gathering, said a Skal release.
Distinguished personalities including Maneka Gandhi, Shashi Tharoor, Pooja Bedi, Subhash Gha, Zayed Khani and many more lit up the moments, lending prestige, and inspiration to the occasion.
At the heart of the congress, the Annual General Meeting (AGM) for the fiscal year 2024–2025 was held on Day 1, preceded by the national board meeting.
President Sanjeev Mehra and treasurer Monik Dharamshi presented transparent reports on finances and activities. Delegates appreciated the clarity of leadership, as the roadmap for Vision 2025–2030 that was shared, laying out strategies to strengthen Skal’s footprint in India and deepen global engagement.
“This congress is not just about numbers; it is about values, vision, and vitality. We are proud to host Skålleagues from across India and abroad to Mumbai, to celebrate the true spirit of friendship, collaboration, and business networking that Skal stands for,” said Mukesh Batra, president, Skal International Mumbai South, the host club.
For the first time, Skal International India national board launched the Skal International Indian Excellence Awards 2025, designed to recognise outstanding contributions from clubs, individuals, and Friends of Skål. The awards celebrated the achievements in club performance, membership growth, innovation, sustainability, and community impact.
The award for best performing Indian Skal Club of the Year 2025 was won by Skal International Chennai; Best active Indian Skal Club of the Year 2025 was won by Skal International Goa; Fastest growing Indian Skal Club of the Year 2025 by Skal International Bangalore; Best Indian Skål Club Event of the Year 2025 was jointly presented to Skal International Kolkata and Skal International Jammu & Kashmir; Best Indian Skal Club CSR of the Year 2025 award went to Skal International Coimbatore; Recognition as a reckoning force to Skal International Kochi; Recognition for outstanding young Skal engagement to Raja Gopal Iyer, Skal International Trivandrum; Indian Skalleague of the Year 2025 to Kamleshwaran P.S., Skal International Chennai; and Recognition for global outreach to N.S.N. Mohan, deputy vice president and director of Region 10, Skal International.
“The Excellence Awards are not merely trophies; they are a tribute to dedication, creativity, and the unwavering spirit of Skålleagues who are driving this movement forward. Our board’s vision for 2025–2030 is rooted in collective growth: more clubs, stronger retention, deeper engagement, and a unified Indian presence on the world stage,” said Sanjeev Mehra, president, Skal International India. “
Travel Guides & Articles
Tharoor calls for targeted campaigns beyond ‘Incredible India’ to boost tourism

Calling for a more nuanced and diversified promotional strategy, Dr Shashi Tharoor, Member of Parliament, has urged India’s tourism sector to move beyond the singular “Incredible India” campaign and adopt a more segmented approach to marketing the country’s vast and varied offerings. He emphasised the need to highlight niche sectors such as wildlife, beaches, heritage, and culture, arguing that a one-size-fits-all campaign is insufficient to reflect India’s diversity. “One ‘Incredible India’ campaign is not enough,” Tharoor said. “We need to showcase the many different aspects of India that exist within our borders.”
Speaking at the Skål India National Congress 2025 in Mumbai, he also pointed to the glaring absence of Chinese tourists in the country, despite their growing presence in global tourism. “The Chinese are travelling across the world except India. Let’s bring some Chinese money into our country,” he remarked.
Adding a touch of humour to his address, Tharoor quipped, “Perhaps we could even attract some British tourists for a colonial heritage tour—though there aren’t many monuments left; they took more than they left.”
His remarks added both insight and levity to a serious discussion on revitalising Indian tourism, offering clear and actionable ideas to industry leaders and policymakers alike.
Tharoor also called for urgent structural reforms in the tourism sector, highlighting the need to enhance women’s safety and strengthen hospitality infrastructure across the board. “Our nation carries the perception that India is not safe for women. We must change this image. It’s time for action. Increasing the presence of women police officers in tourist areas would be a step in the right direction,” he stated.
He emphasised tourism’s role as a key driver of economic growth, citing its potential to create employment and generate significant revenue. “We have a lot to do. Tourism is a vital sector—it generates jobs and enhances government income. Infrastructure development must be prioritised.”
Pointing to gaps in the current hospitality ecosystem, he added, “We either have high-end five-star hotels or substandard facilities—there’s virtually nothing in the middle. We need to build a lot more to fill this gap.”
Tharoor’s address reflected a mix of strategic insight and wit, resonating with tourism professionals, investors, and policymakers seeking to position India as a more attractive and accessible global destination.
Travel Guides & Articles
Where to Shop for Jewelry in Jaipur, India

From left: Courtesy of Santi; Abhishek Bali
Jaipur has long seduced travelers with its warren of old bazaars, royal palaces, and glittering treasures. But behind one of the city’s pink façades lies a rarer find: Royal Gems & Arts, a jewelry business housed inside Saras Sadan, an 18th-century haveli, or mansion, a short walk from the iconic Hawa Mahal palace.
Run by ninth-generation jeweler Santi Choudhary with his wife, Shobha, and son, Krishna, the atelier feels like a museum and is open by appointment only. The Choudharys, descendants of the city’s founding families, supply exquisite pieces to royalty and collectors around the world.
Today, Santi oversees a trove of Mughal- and Rajput-inspired pieces, some of which have been loaned to the world’s top museums. Krishna joined the family business while studying Islamic and Indian art in London. In 2019, he started his own label, Santi, with an atelier in London’s Mayfair district showcasing bold, contemporary designs with rare stones set in gold, titanium, or platinum.
Together, the Choudharys’ shops offer a glimpse into India’s past and present—one rooted in Jaipur’s traditions, the other reinterpreting them for a new generation. While the haveli in Jaipur focuses on heritage designs, Santi in London crafts one-of-a-kind pieces, like a rare 18th-century, pyramid-shaped Colombian emerald set in 18-karat white gold with reverse-set diamonds. “Every antique stone we work with brings a mystery with it, and we add something to it for the future,” Krishna says.
Courtesy of Santi
Run by ninth-generation jeweler Santi Choudhary with his wife, Shobha, and son, Krishna, the atelier feels like a museum and is open by appointment only. The Choudharys, descendants of the city’s founding families, supply exquisite pieces to royalty and collectors around the world.
Today, Santi oversees a trove of Mughal- and Rajput-inspired pieces, some of which have been loaned to the world’s top museums. Krishna joined the family business while studying Islamic and Indian art in London. In 2019, he started his own label, Santi, with an atelier in London’s Mayfair district showcasing bold, contemporary designs with rare stones set in gold, titanium, or platinum.
Together, the Choudharys’ shops offer a glimpse into India’s past and present—one rooted in Jaipur’s traditions, the other reinterpreting them for a new generation. While the haveli in Jaipur focuses on heritage designs, Santi in London crafts one-of-a-kind pieces, like a rare 18th-century, pyramid-shaped Colombian emerald set in 18-karat white gold with reverse-set diamonds. “Every antique stone we work with brings a mystery with it, and we add something to it for the future,” Krishna says.
More Must-visit Jewelers in Jaipur
Founded by Akshat Ghiya—a second-generation jeweler who was raised in India and Italy—this store has made a name for itself with its unconventional, contemporary pieces. Ghiya uses stones like pink and purple sapphire, onyx, citrine, and tourmaline to create wearable confections.
This shop, which features striking geometric styles, is attached to a museum that holds more than 2,500 objects—textiles, coins, daggers, and jewelry—collected by the owners’ late father.
Established in 1852, this store is a celebrity favorite. Princess Diana, Oprah, and Gwyneth Paltrow have all ogled the traditional Indian craftsmanship blended with contemporary design. After the eighth-generation jeweler Munnu Kasliwal died in 2012, his son Siddharth took over, and today runs the business alongside his brother, cousins, and uncle.
A version of this story appeared in the October 2025 issue of Travel + Leisure under the headline “Jaipur’s Crown Jewel.”
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