Tools & Platforms
AI is the new executive assistant for restaurant operators and customers

Artificial intelligence investment has become table stakes for restaurant operators and takes many forms, from voice AI to chatbots that provide predictive analytics and food safety alerts.
One notable trend is the creation of AI tools developed in response to increased demand for customization and personalization, both for operators and consumers (though one could argue that the need for customized options has increased because of the AI boom).
This month, multiple technology companies have introduced new AI features that lean into this demand, including OpenTable’s AI assistant to help diners make restaurant choices and SpotOn’s Picked for You tool that uses AI to suggest personalized menu items for customers.
For the back of house, Chatmeter launched a tool that helps companies understand how their brand performs compared with competitors, broken down by city, region or individual locations. While this tool isn’t the first of its kind, it indicates the industry’s need for tech tools that feel custom-built, as an alternative to the more complex investment in proprietary technology.
In other tech news this month, restaurant technology mergers and acquisitions have increased 45% in the first half of 2025, according to Pitchbook — highlighted by the $2 billion Olo acquisition.
Tech Tracker rounds up what’s happening in the technology sector of the restaurant industry, including news from restaurants, vendors, digital platforms, and third-party delivery companies. Here’s a breakdown of what you need to know and why:
SpotOn adds new Picked for You and GoTo Place tools
The point-of-sale company SpotOn has been busy in recent months. The technology vendor recently announced a customer-facing customization tool and a loyalty program solution for operators that don’t want to create their own apps.
Picked for You is an AI feature created in partnership with Amazon Web Services’ recommendation engine that automatically suggests personalized menu items to guests based on order history time of day/year, and other guest metrics. SpotOn said its customers are seeing a 6% lift in average check from using this feature.
GoTo Place is a compromise for restaurant operators that want to avoid designing their own app but also don’t want to just use an SMS-based loyalty program.
“Restaurants want their own branded app, but when you talk to consumers, they don’t want to have to have an app for their deli and bakery and whatever,” SpotOn chief product officer Bryan Solar said. “So, we built a piece of technology that allows independents to compete with chains with high-quality apps. You have to work pretty hard to see that it’s a SpotOn app and it’s not built as a marketplace either.”
Solar said that from the consumer perspective, the app is “built like a transformer,” where you can find a completely different interface depending on which digital restaurant storefront you’re looking at. The app offers customizable options for restaurants with their own logos and marketing aesthetics, as well as the ability to toggle on and off features like digital ordering, a waitlist, and reservations, based on the brand’s needs.
OpenTable launches an AI Concierge
OpenTable is adding an AI executive assistant to its list of digital tools. This customer-facing tool called Concierge helps answer consumer questions about dietary restrictions, menu information and other questions customers might have about any of the 60,000 restaurants in the OpenTable database.
The purpose of the new app feature is designed to cut down on the need for external research and to keep users on the OpenTable app or website. The chatbot is part of this executive assistant-like trend in AI tools that help to customize consumer and operator journeys and home in on the personalized technology trend.
Chatmeter lets operators compare with competitors
While competitive benchmarking is nothing new — Juicer, SevenRooms, and others offer similar features — they are becoming increasingly common.
Chatmeter’s newly announced Pulse AI: Competitive Intelligence feature lets operators drill down into comparisons with their competitors by region, city, and even individual location. The goal is to answer the question, “Why are people choosing Brand X over me?” with instant insights including pricing and value, marketing, and service and food quality based on reviews, reports, and mystery shopper analyses.
It’s one more way that tech vendors are trying to make the back of house experience feel as personalized as possible.
Tech M&A activity is hot again
You’re not imagining it: there are more food tech deals happening recently than before. According to Pitchbook data, mergers and acquisitions in the restaurant technology space rose 45% in the first half of the year, as compared with last year, though activity is more diminished as compared with the tech investment boom of 2021.
Some of the highlights of this year thus far include DoorDash’s triple acquisitions of Deliveroo, Sevenrooms, and Symbiosis; Par Technology’s purchase of Delaget; and most recently, the buzzworthy $2 billion sale of Olo to Thoma Bravo.
“Since the post-pandemic funding boom, exit activity has accelerated, driven by industry maturation and increased consolidation among restaurant marketplaces,” Pitchbook’s report reads. “Going forward, limited exit opportunities may drive further consolidation as startups seek liquidity through acquisition. With many of the current VC-backed delivery platforms based in international markets, major food delivery players may view declining valuations as an attractive opportunity for global expansion through strategic acquisition.”
Flytrex announces first third-party app integration
Drone delivery service Flytrex announced its partnership with DoorDash — marking the company’s first third-party delivery integration since launching.
DoorDash and Flytrex’s partnership’s first delivery zone will be the Dallas-Fort Worth metro area, where eligible customers can select drone delivery at checkout, and drones will then deliver their orders directly to their homes.
“Drone delivery offers suburban families exactly what they’re looking for: speed, affordability, and convenience,” Yariv Bash, CEO and co-founder of Flytrex, said in a statement. “Your food arrives hot or cold as intended, and you get contactless delivery right to your backyard. For busy families juggling work and activities, it’s a game-changer that fits perfectly into your daily routine.”
Tools & Platforms
Impact of AI on Global Video Streaming Market

In the modern era, the global video streaming market is fundamentally reshaping the entertainment landscape, driven by the dual forces of digitalization and the escalating demand for on-demand content. Artificial intelligence (AI) also serves as a pivotal catalyst for this growth, enabling the personalization of user experiences through tailored recommendations, improved content discovery, and enhanced audience engagement. Beyond enriching the user experience, AI technology contributes significantly to the operational efficiency and profitability of streaming platforms. By optimizing streaming quality, automating content moderation, and facilitating targeted advertising, AI empowers platforms to achieve greater business outcomes. The market’s robust growth is evidenced by its valuation of USD 104.8 Billion in 2024, with projections from the IMARC Group indicating a compound annual growth rate (CAGR) of 18.66% from 2025 to 2033, ultimately reaching an estimated USD 411.7 Billion by 2033.
The Stream Supreme: How Video is Taking Over Entertainment
Always On: Instant Access Becomes the Norm
The swift rise of smartphones, smart TVs, and dependable high-speed internet is greatly enhancing access to video streaming services, allowing viewers to experience uninterrupted, on-demand entertainment whenever and wherever they choose. This trend is supported by the International Telecommunication Union’s projection that approximately 5.5 billion individuals, making up 68 percent of the global population, accessed the internet in 2024, underscoring the massive potential for streaming services globally.
The Binge Effect: From Schedules to Sessions
Viewer preferences are shifting toward flexible, on-demand streaming, with traditional broadcast schedules giving way to binge-watching culture supported by expansive content libraries and full-season releases. Reflecting this trend, in 2025, NASA+ expanded its offerings with a FAST channel on Prime Video, delivering on-demand content on space exploration, aeronautics, and science. Accessible across major platforms, it underscores growing demand for digital video services.
Smart Streams: AI Knows What You’ll Watch Next
AI is crucial in influencing user experiences by providing customized suggestions and specific content exploration. Streaming services utilize AI-powered insights to comprehend audience behavior, improve engagement, and optimize user satisfaction, which, in turn, cultivates loyalty and promotes ongoing growth.
Originals Rule: Exclusivity Wins the Crowd
OTT service providers are increasingly focusing on original programming and exclusive content rights to strengthen their market position in a highly competitive environment. In 2025, Dish TV launched FLIQS within its Watcho app at WAVES 2025, offering films, web series, and short-form videos. With AI-powered recommendations, affordable pricing, and monetization opportunities for creators, FLIQS exemplifies how exclusivity enhances brand value and attracts diverse audiences.
Streaming Hotspots Around the Globe:
Where Streaming Rules: North America’s Power Players
North America leads the video streaming industry, accounting for 31.8% market share, bolstered by the significant presence of key players such as Netflix, Amazon Prime Video, and Disney+. Amid this established leadership, new entrants are introducing innovative and cost-effective services to capture price-sensitive audiences, highlighting the region’s competitive and diverse streaming landscape. For instance, in 2025, Roku launched Howdy in the United States, a new, ad-free streaming service priced at just $2.99/month, offering a library of thousands of titles, including classics like Back to the Future and Mad Max: Fury Road. Initially available only on Roku devices, the service aims to complement more expensive streaming platforms with its budget-friendly, commercial-free content. Roku’s CEO Anthony Wood emphasized Howdy’s focus on library content to appeal to cost-conscious viewers. Besides this, the region benefits from sophisticated digital infrastructure, extensive broadband coverage, and considerable investments in quality content, which together foster robust user engagement and continued dominance in the streaming sector.
Local Stories Power the Rise of Asia Pacific Streaming
The Asia-Pacific region is the fastest-expanding video streaming market, driven by the growing smartphone adoption, cost-effective mobile internet, and a heightened demand for localized content in India, China, and Southeast Asia. The increasing number of young digital users and rising investments in original content are further fueling adoption, establishing the region as a key contributor to future industry expansion. This rapid regional growth is encouraging global players to adopt differentiated strategies, with companies tailoring their offerings to meet the diverse user preferences and viewing habits across Asia-Pacific markets. For example, in 2025, Amazon revealed its two-platform strategy in India, using Prime Video for subscription-ready users and Amazon MX Player for mobile-first, ad-supported viewers. The approach aims to cater to India’s diverse streaming market, with Prime Video focusing on premium content and MX Player targeting traditional TV viewers transitioning to digital.
From Bandwidth to Brilliance: Technology Shapes Streaming’s Future
- Personalized Journeys Powered by AI: AI is reshaping personalized viewing by analyzing user behavior, preferences, and engagement patterns to deliver tailored recommendations. This enhances satisfaction, simplifies content discovery, and helps streaming platforms boost engagement, build loyalty, and strengthen competitiveness in the fast-growing industry. This growing reliance on AI for personalization is also driving investments in creative platforms that push beyond recommendations, enabling users to actively shape and interact with the content they view. In 2025, Amazon’s Alexa Fund backed Fable’s “Showrunner,” an AI-powered platform that lets users create and engage with animated TV content. By merging AI and user creativity, it emphasizes episodic storytelling, offering highly personalized and interactive entertainment experiences.
- From Patterns to Predictions, Machine Learning Guides the Stream: Machine learning (ML) is crucial in influencing the video streaming landscape by enhancing content indexing, driving recommendation systems, and facilitating predictive analytics that improve audience interaction. These features enhance user navigation, predict viewing habits, and deliver tailored experiences that engage audiences with platforms for extended periods. Utilizing ML-powered insights, streaming platforms can improve user retention, optimize content strategies, and maximize revenue opportunities. This integration enhances the overall user experience while giving platforms a substantial competitive edge, strengthening their stance in a growing and dynamic market.
- Cloud-Driven Technology: Cloud-based infrastructure is reshaping video streaming by delivering scalability, reliability, and worldwide accessibility. Real-time adaptive bitrate technology ensures seamless playback, reducing buffering and adjusting quality to network conditions. The growing adoption of cloud-based technologies is further reflected in new innovations, with companies developing specialized platforms that harness cloud and AI capabilities to enhance media creation, management, and streaming efficiency on a global scale. For instance, in 2025, Yotta Data Services introduced Urja and Sudarshan, India’s first cloud-native media platforms. Urja delivers Renderfarm-as-a-Service for VFX and animation, while Sudarshan enables asset management and online video streaming, both leveraging Yotta’s hyperscale cloud for AI-driven, high-performance, low-latency workflows.
- Smaller Streams Bigger Possibilities: AI is increasingly utilized in video compression to enhance bandwidth efficiency while maintaining quality, facilitating quicker content delivery, smoother streaming, and lowering costs by reducing data loads. This is especially crucial in areas with restricted network capacity, enhancing accessibility and promoting worldwide streaming growth. Reflecting this trend, Beamr Imaging presented its AI-based video compression technology at NVIDIA’s GTC 2025, where CEO Sharon Carmel highlighted how GPU-accelerated processes can enhance video quality, boost searchability, and enhance monetization. Beamr’s innovations showcase how AI-driven compression is transforming video distribution, enhancing streaming efficiency and scalability for providers globally.
Behind the Screen: The Segments Defining Streaming Trends
- Decoding the Market by Component: Solution (IPTV, Over-the-top, and Pay TV) lead the market with 44.1%, as they form the core delivery platforms for streaming services. Users benefit from flexible access, high-quality viewing, and a wide range of on-demand entertainment options.
- Unpacking Growth by Streaming Type: Live/linear video streaming represent the largest segment, accounting 62.5% because it delivers real-time access to sports, news, and events, attracting large audiences. Viewers benefit from immediacy, shared experiences, and high engagement that enhance the overall streaming experience.
- Monetization at the Core – Analysis by Revenue Model: Subscription holds the biggest market share with 45.6% accredited to its ability to ensure steady recurring revenue for providers and offer viewers unlimited access to vast content libraries. Subscribers benefit from affordability, convenience, and seamless access to diverse entertainment options.
- Who’s Watching – Analysis by End User: Personal dominates the market with 50.8% owing to the growing preference for on-demand, customized content accessible across devices. This segment benefits from greater convenience, flexibility, and tailored viewing experiences that enhance overall user satisfaction.
New Trends: AI-Localization and Interactive Content
- Major streaming platforms are leveraging AI to provide automated dubbing and subtitling, enabling faster, more cost-effective localization of content. This advancement enhances accessibility and allows platforms to reach wider global audiences with greater ease. In line with this, in 2025, Amazon Prime Video launched AI-powered dubbing for select titles, initially in English and Latin American Spanish. The feature, available for 12 titles, blends human expertise with AI to improve quality and make content more accessible globally. Amazon plans to expand this feature to more languages and titles in the future.
- Streaming platforms are embracing interactive, AI-personalized experiences to deliver customized storytelling and deeper audience engagement. Alongside this, investments in AI-driven tools for trailers, thumbnails, and scripts are streamlining content creation and enhancing the appeal of offerings across diverse viewer segments.
- Streaming services are introducing interactive formats and AI-personalized experiences that adapt content to individual viewer preferences. These innovations boost engagement by offering tailored storytelling and greater control over how audiences view entertainment. In June 2025, Netflix introduced patents for AI-powered personalized trailers and interactive content, tailoring previews to user preferences and exploring “choose-your-own-adventure” shows. By leveraging machine learning, the platform aims to enhance storytelling, boost engagement, and deliver more customized viewing experiences. Such advancements highlight how leading platforms are increasingly turning to AI not only to personalize viewing but also to experiment with new, interactive storytelling formats.
Giants at Play: Who’s Steering the Industry
Major participants in the video streaming industry are concentrating on improving user interaction, streamlining content distribution, and broadening revenue sources via strategic actions. They are making substantial investments in cutting-edge technologies like AI, ML, and cloud infrastructure to enhance recommendation systems, streaming quality, and scalability. There is a focus on broadening worldwide reach through entering new markets, establishing strategic partnerships, and obtaining distribution agreements. Leading companies are also introducing tiered subscription models with differentiated access to live events and enhanced features. They are focusing on personalization and interactive viewing options to strengthen user engagement and retention. For instance, in 2025, ESPN launched a new streaming service, allowing viewers to subscribe directly to its 12 linear networks. The service offers two plans: ESPN Unlimited ($29.99/month) with access to over 47,000 live events, and ESPN Select ($11.99/month) with 32,000 events. The app also introduced new features like personalized video feeds and a Multiview option for simultaneous game viewing.
The IMARC Roadmap: What’s Next in the Streamverse
IMARC Group equips stakeholders across media, technology, and entertainment with the intelligence needed to thrive in the fast-moving and competitive video streaming sector. Our services help clients capture emerging opportunities, manage risks, and drive innovation in streaming platforms and services through:
- Market Insights: Analyze worldwide and regional trends shaping the streaming industry, with focus on subscription and ad-supported models, personalized recommendations, cloud-based delivery, and the rise of interactive and live streaming formats. Special attention is given to high-growth segments like original content, gaming integration, and sports streaming.
- Strategic Forecasting: Project future advancements in streaming technology, including improvements in content delivery networks (CDNs), AI-powered recommendation engines, and video compression standards, while assessing shifting user behaviors across devices, demographics, and geographies.
- Competitive Intelligence: Track strategies and innovations of leading global players, including content acquisition, regional expansion, partnerships with telecom operators, and the rise of niche streaming platforms targeting specialized audiences.
- Policy and Regulatory Analysis: Assess regulatory frameworks across key regions, such as content quotas, data protection laws, licensing requirements, and their influence on cross-border streaming, compliance, and long-term market growth.
- Tailored Consulting Solutions: Provide customized consulting services, from market feasibility studies to go-to-market strategies, helping companies navigate the rapidly expanding video streaming market and achieve sustained growth.
Tools & Platforms
Slapdash AI strategies leave employees stuck in assistant mode – cio.com
Tools & Platforms
Anthropic presses lawmakers on AI’s economic impact

Anthropic executives are in Washington this week to press lawmakers and administration officials for export controls and national transparency rules around artificial intelligence, CEO Dario Amodei and co-founder and head of policy Jack Clark told a small group of reporters.
They also plan to push for a federal policy addressing job automation, Amodei said: Elected leaders “need to start thinking about it.”
Anthropic, which just released data showing DC uses its AI tools more than any state, is one of several tech companies attempting to influence the Trump administration on AI regulation.
Amodei gently criticized some officials (without naming names) for perpetuating the idea that the AI race between the US and China is “like two companies fighting for a market,” and argued that framing ignores bigger-picture safety concerns.
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