AI Research

Persona-Driven AI for Brand Engagement and Audience Research

Published

16 hours ago

July 10, 2025

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Earlier this year (2025), OpenAI’s GPT-4.5 achieved a groundbreaking feat: In controlled Turing Test scenarios, it was mistaken for a human 73% of the time when adopting a carefully crafted persona.

That isn’t merely a technological milestone. It’s a paradigm shift in how brands can and should use AI to boost engagement.

As AI transitions from a behind-the-scenes utility to a front-facing conversational partner, marketers must recognize its potential to redefine short-form, high-touch digital interactions.

The Blurred Line: What Happens When AI Feels Human

Persona-driven AI, curated to embody distinct tones, styles, and even values, is already in the wild.

Think customer support agents that mirror Gen Z slang. Think chatbots with the warmth and wit of lifestyle influencers. Think AI-driven avatars hosting livestreams, fielding DMs, or acting as extensions of a brand’s personality.

Those aren’t hypothetical cases. They’re live, and they’re running at scale.

In fact, one study found that 58% of US consumers were already following virtual influencers, a sign that the public is increasingly comfortable engaging with AI-driven agents in personal, even emotional ways.

That human-feel approach makes AI more engaging and more effective, but it also muddies the water: When do audiences believe they’re talking to a real person? Does it matter? And if AI can convincingly “be” a person online, what does authenticity even mean in marketing anymore?

The Power of Persona-Driven AI as a Research Tool

Ironically, one of the best uses of human-like AI isn’t outward-facing at all.

Persona-driven AI can serve as a powerful research tool, offering marketers a dynamic, low-risk sandbox for testing messages, concepts, and campaigns. These AI personas can be designed to represent diverse communities, even mirroring the demographic, cultural, or behavioral traits of specific populations, such as those within a particular country.

By enabling these personas to interact with one another, marketers can simulate complex social dynamics, uncover nuanced reactions, and explore how ideas resonate across different segments without the ethical risks or costs of real-world experimentation.

Companies, including Social Trait, have built and trained persona-driven AI agents to simulate diverse consumer segments for precisely this purpose: real-time insight generation and campaign validation.

Need to understand how different segments might respond to a sensitive campaign? Or how a new product’s tone lands with Gen Z vs. Boomers? A simulated audience can help refine messaging before a single post goes live.

This approach isn’t replacing focus groups or gut instinct. It’s augmenting them. It’s like having a hyper-intelligent sounding board that lets you test, iterate, and learn fast.

Used in this way, AI becomes less about automating engagement and more about deepening it.

Authenticity at Scale: Redefining Brand Voice With AI

Let’s bust a myth: AI needn’t dilute brand voice; it can actually help define and sharpen it.

Persona-driven AI can simulate reactions from different demographics, emotional states, and cultural contexts—allowing marketers to practice empathetic listening at scale.

And it’s not just about saying the right thing to an audience; it’s about anticipating how it will be felt on the other end.

By creating dynamic communities of AI personas modeled after real populations, whether they reflect a nation’s cultural attitudes, a niche subculture, or a targeted customer segment, brands can engage in real-time, low-risk dialogue with their audiences. And AI personas don’t just respond, they interact with one another, revealing emergent behavior, social influence patterns, and emotional nuance that traditional testing often misses.

That’s why more than half of marketers are already using generative AI, according to a recent Salesforce survey. They’re not just automating. They’re enhancing strategy, empathy, and creativity at scale.

The result? Brand voices that are more nuanced, inclusive, and resonant.

Responsible Engagement and Guardrails for AI in Marketing

The temptation to use human-like AI to smooth over friction, boost interaction, and even increase conversions is strong. But with power comes responsibility.

Authenticity must remain a guiding principle. That begins with transparency: Audiences deserve to know when they’re engaging with AI. Deceptive use of AI, even unintentionally, breaks trust—which, once lost, is hard to regain.

Ethical engagement also means resisting manipulative design. If a bot sounds like your friend, it shouldn’t be weaponized to upsell or nudge behavior without consent. Persona-driven AI should reflect brand values, not obscure them.

Marketers must also acknowledge public sentiment: 55% of people say they would be more eager to use AI applications if they felt more human, not necessarily if they looked more human. This nuance matters. Feeling seen and heard drives engagement far more than superficial mimicry.

We need a new set of standards for AI in marketing. Ones that measure success not just in clicks and dwell time but in trust, clarity, and long-term brand health.

To keep AI a force for good in marketing, we must build it with intention, guided by a set of guardrails that ensure long-term trust and brand integrity:

Always disclose when AI is being used in real-time engagement.

Design AI agents that reflect your brand’s values, not just what performs well.

Avoid stereotypes in persona development and training data.

Keep humans in the loop especially in sensitive or high-stakes conversations.

Audit for bias continuously, not just at launch.

Understand the boundaries of responsible use, with a clear commitment to being insightful, not manipulative.

Ethical AI isn’t a feature. It’s a framework—which we must build now, not retroactively.

AI as a Bridge, Not a Barrier

We’re entering a new era. Not AI vs. human, but AI with human.

Marketers stand at the helm of this transformation. We have the tools to shape AI that engages, but also the responsibility to ensure it does so honestly.

When used with care, persona-driven AI isn’t a shortcut to connection. It’s a way to deepen it.

As the new stewards of AI-human interaction, let’s lead with intention and build a future where technology amplifies what’s best about being human.

More Resources on AI Use Cases in Marketing

How Market Researchers Are Using Generative AI

Using AI to Build Your Personas: Don’t Lose Sight of Your Real-World Buyers

Five Use Cases for AI in B2B Marketing (Beyond Content Generation)

Navigating AI Adoption and Use in Marketing: A Strategic Approach

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AI Research

How IBM helped Lockheed Martin streamline its data landscape and fuel its AI

Published

51 minutes ago

July 11, 2025

ITPro

ITPro is a global business technology website providing the latest news, analysis, and business insight for IT decision-makers. Whether it’s cyber security, cloud computing, IT infrastructure, or business strategy, we aim to equip leaders with the data they need to make informed IT investments.

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AI Research

Indonesia on Track to Achieve Sovereign AI Goals With NVIDIA, Cisco and IOH

Published

2 hours ago

July 11, 2025

Soma Velayutham

As one of the world’s largest emerging markets, Indonesia is making strides toward its “Golden 2045 Vision” — an initiative tapping digital technologies and bringing together government, enterprises, startups and higher education to enhance productivity, efficiency and innovation across industries.

Building out the nation’s AI infrastructure is a crucial part of this plan.

That’s why Indonesian telecommunications leader Indosat Ooredoo Hutchison, aka Indosat or IOH, has partnered with Cisco and NVIDIA to support the establishment of Indonesia’s AI Center of Excellence (CoE). Led by the Ministry of Communications and Digital Affairs, called Komdigi, the CoE aims to advance secure technologies, cultivate local talent and foster innovation through collaboration with startups.

Indosat Ooredoo Hutchison President Director and CEO Vikram Sinha, Cisco Chair and CEO Chuck Robbins and NVIDIA Senior Vice President of Telecom Ronnie Vasishta today detailed the purpose and potential of the CoE during a fireside chat at Indonesia AI Day, a conference focused on how artificial intelligence can fuel the nation’s digital independence and economic growth.

As part of the CoE, a new NVIDIA AI Technology Center will offer research support, NVIDIA Inception program benefits for eligible startups, and NVIDIA Deep Learning Institute training and certification to upskill local talent.

“With the support of global partners, we’re accelerating Indonesia’s path to economic growth by ensuring Indonesians are not just users of AI, but creators and innovators,” Sinha added.

“The AI era demands fundamental architectural shifts and a workforce with digital skills to thrive,” Robbins said. “Together with Indosat, NVIDIA and Komdigi, Cisco will securely power the AI Center of Excellence — enabling innovation and skills development, and accelerating Indonesia’s growth.”

“Democratizing AI is more important than ever,” Vasishta added. “Through the new NVIDIA AI Technology Center, we’re helping Indonesia build a sustainable AI ecosystem that can serve as a model for nations looking to harness AI for innovation and economic growth.”

Making AI More Accessible

The Indonesia AI CoE will comprise an AI factory that features full-stack NVIDIA AI infrastructure — including NVIDIA Blackwell GPUs, NVIDIA Cloud Partner reference architectures and NVIDIA AI Enterprise software — as well as an intelligent security system powered by Cisco.

Called the Sovereign Security Operations Center Cloud Platform, the Cisco-powered system combines AI-based threat detection, localized data control and managed security services for the AI factory.

Building on the sovereign AI initiatives Indonesia’s technology leaders announced with NVIDIA last year, the CoE will bolster the nation’s AI strategy through four core pillars:

Some 28 independent software vendors and startups are already using IOH’s NVIDIA-powered AI infrastructure to develop cutting-edge technologies that can speed and ease workflows across higher education and research, food security, bureaucratic reform, smart cities and mobility, and healthcare.

With Indosat’s coverage across the archipelago, the company can reach hundreds of millions of Bahasa Indonesian speakers with its large language model (LLM)-powered applications.

For example, using Indosat’s Sahabat-AI collection of Bahasa Indonesian LLMs, the Indonesia government and Hippocratic AI are collaborating to develop an AI agent system that provides preventative outreach capabilities, such as helping women subscribers over the age of 50 schedule a mammogram. This can help prevent or combat breast cancer and other health complications across the population.

Separately, Sahabat-AI also enables Indosat’s AI chatbot to answer queries in the Indonesian language for various citizen and resident services. A person could ask about processes for updating their national identification card, as well as about tax rates, payment procedures, deductions and more.

In addition, a government-led forum is developing trustworthy AI frameworks tailored to Indonesian values for the safe, responsible development of artificial intelligence and related policies.

Looking forward, Indosat and NVIDIA plan to deploy AI-RAN technologies that can reach even broader audiences using AI over wireless networks.

Learn more about NVIDIA-powered AI infrastructure for telcos.

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