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Post Office scandal: Exhausted, angry, heartbroken

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Esyllt Carr, Emily Atkinson & Tom Espiner

BBC News

Reporting fromThe Oval, London

Post Office scandal victims demand accountability

Victims of the Post Office scandal have been waiting years for justice.

More than 900 sub-postmasters were prosecuted after the faulty Horizon computer system made it look like money was missing from their branch accounts.

Sir Wyn Williams has now published the first part of his report from the official inquiry into the scandal, focusing on the human impact as well as compensation.

Several former sub-postmasters travelled to the Oval cricket ground in London to see Sir Wyn deliver volume one of his report in person.

We spoke to some of those who were there, to hear about what impact the scandal had on their lives and to get their reactions to Sir Wyn’s findings.

‘I was 19. My life was over before it began’

Tracy Felstead

Tracy Felstead was just 19 when she was sentenced to six months in prison in 2002. She was wrongly accused of stealing £11,503 while working at Camberwell Green Post Office in London.

She had her conviction quashed at the Court of Appeal in 2021.

“Emotional” is how she says she felt on reading Sir Wyn’s report, in which her personal story featured.

“It doesn’t matter how much therapy I go through, how much compensation you give me – I’ll never get that back,” she says.

“This was my first job and obviously, my life was over before it began.”

Even now, certain things “trigger the memory” of what she went through and “that trauma comes flooding back”.

Tracy, from Telford, Shropshire, is still waiting for full and final compensation.

“My claim is in, but they come back with 101 questions that you have to try and answer,” she says.

She hopes Sir Wyn’s recommendations will be implemented, but more than anything wants to move on with her life.

“For me, to get up in the morning and not think about this would be the best thing ever.

‘I feel heartbroken, angry, and happy’

Seema Misra

Seema Misra’s story is one of the most well-known of the scandal. She was jailed in 2010 while pregnant after being accused of stealing £74,000 from her Post Office branch. She was sent to prison on the day of her eldest son’s 10th birthday.

“I’ve got mixed emotions,” she says, reflecting on the publication of the report. “I feel heartbroken, angry – and happy, too, that it’s finally here.”

There are several recommendations in the report on financial redress, which it described as having been “bedevilled with unjustifiable delays”.

Seema says she’s hopeful that compensation payouts will speed up as a result.

“When we started the fight… we didn’t think it would take this long, at all. Hopefully now the government will listen and implement sooner rather than later,” she says.

The Post Office issued an unreserved apology for “a shameful period in our history”, but that doesn’t mean much to Seema.

“I don’t accept their apologies at all. Go behind bars and then I’ll think.”

‘We are getting tired. It’s exhausting’

Kathy McAlerney

Kathy McAlerney was a sub-postmistress in a small branch in the village of Litcham, in Northern Ireland.

Like others, unexplained shortfalls began appearing in her Horizon account.

Following an audit by the Post Office in 2007, she was suspended “on the spot” and pursued for years to pay back the money back, which, under the terms of her contract, she was liable to cover.

A year later, her contract was terminated. She was eight months pregnant with her fourth daughter at the time.

Her daughter is now 18 years old – and Kathy is still awaiting compensation.

Kathy came with her husband Patrick to see Sir Wyn deliver his report, which she really hopes will make a difference.

“We have been waiting so long. We’ve been waiting decades now. And we really just want to get to the point where we can put this behind us and move on with our lives.

“We are getting tired, you know. It’s exhausting.”

Report shows ‘horror they unleashed on us’

Jo Hamilton

Post Office campaigner and former sub-postmistress Jo Hamilton says the government is now under pressure “to get a grip on redress” because Sir Wyn Williams is “on it”.

“They are under the cosh,” she says.

When it comes to compensation, she says it is “just mad” that the government is “spending millions on lawyers to pull the claims apart” that they have paid for to be brought.

She says Tuesday’s report is huge because it lays bare “the full scale of the horror that they unleashed on us”.

The investigations into who is culpable for that suffering will be “interesting”, she adds.

‘Stress has shortened my life considerably’

Sami Sabet

Sami Sabet was a successful businessman before deciding to leave the “rat race” and become a sub-postmaster for three post offices around Shoreham-by-Sea.

When he recognised shortfalls in his branch accounts in 2006, he contacted the Horizon helpdesk and spoke to regional managers about his problems, but was still prosecuted.

He ended up pleading guilty to fraud in 2009 to avoid prison, and received a suspended sentence. Even after his conviction was quashed in 2021, he says some of his neighbours still see him as a criminal.

Sami believes stress has “shortened my life considerably”.

He has had a heart attack and during open heart surgery lost some of his peripheral vision.

He also suffered from depression, anxiety and panic attacks, and says his personality changed.

Sami says that although Sir Wyn’s recommendations for compensation for more people are fair, there is a danger that could push compensation for him back even further.

“It has taken so long,” he says.

Sami was awarded compensation for intangible damages, such as the negative effects on his health, but is still waiting for compensation for the loss of his money and businesses.



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Heathrow to pipe ‘sounds of an airport’ around airport

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The hum of an escalator, the rumble of a baggage belt and hurried footsteps are all interspersed with snippets of the lady on the tannoy: “Boarding at Gate 18”.

The UK’s biggest flight hub plans to make your experience at the airport sound, well, even more like an airport.

In what may be a bid to overhaul its image after a disastrous offsite fire in March, or just a marketing spin for summer holiday flying, Heathrow says it has commissioned a new “mood-matching” sound mix, which will be looped seamlessly and played throughout the airport’s terminals this summer.

The airport says “Music for Heathrow” is designed to help kickstart passenger holidays by reflecting “excitement and anticipation”.

“Nothing compares to the excitement of stepping foot in the airport for the start of a summer holiday, and this new soundtrack perfectly captures those feelings,” claims Lee Boyle, who heads up the airport’s terminals.

Whatever the aim, it will raise questions over what additional background noises passengers require, when they already have the sounds of an airport – fussing children, people doing their last farewells into their mobile phone, last calls for late-comers – all around them.

The airport invited Grammy nominee “musician, multi-instrumentalist and producer” Jordan Rakei to create the soundtrack, which it says is the first ever created entirely with the sounds of an airport. However, Heathrow said the track also featured sounds from famous movie scenes, including passengers tapping their feet in Bend It Like Beckham and the beeps of a security scanner from Love Actually.

It is conceived as a tribute to Brian Eno’s album Music for Airports, released in 1979, which is seen as a defining moment in the growth of ambient music, a genre which is supposed to provide a calming influence on listeners, while also being easy to ignore.

“I spent time in every part of the airport, recording so many sounds from baggage belts to boarding calls, and used them to create something that reflects that whole pre-flight vibe,” said Rakei.

The recording also features passports being stamped, planes taking off and landing, chatter, the ding of a lift and the sound of a water fountain, which some people may appreciate as a source of ASMR or autonomous sensory meridian response. Fans of ASMR say certain sounds give them a pleasant tingling sensation.



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Ex-OpenAI Exec Mira Murati’s New Startup Offers…

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Startup,Funding,Or,Project,Crowdfunding,As,Business,And,Financial,Concept

Mira Murati, the former chief technology officer of OpenAI, is leading one of Silicon Valley’s new ventures, and she’s putting her money where her mouth is. After leaving OpenAI in late 2023, Murati quietly launched Thinking Machines Lab, an AI company that’s already causing waves, Business Insider reports.

According to Business Insider, the company has been offering some of the most exceptional compensation in the artificial intelligence industry. Two technical employees were hired at $450,000 annually, and another scored a $500,000 base salary. A fourth, who holds the title of machine learning specialist and co-founder, also receives $450,000 per year. These figures only reflect base salary, not bonuses or equity, which are common additional incentives in startups.

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The numbers come from H-1B visa filings, which publicly disclose compensation for non-U.S. residents. While most companies guard salary details, this data offers a rare look behind the curtain, Business Insider says. For context, OpenAI is paying an average salary of just under $300,000 to its technical team. Anthropic, another major AI player, pays closer to $387,000. Thinking Machines Lab’s average is a stunning $462,500.

Why Top AI Talent Is Flocking To Murati’s Vision

Thinking Machines Lab raised $2 billion in seed funding at a $10 billion valuation before launching a single product. According to Business Insider, Murati has also managed to attract some of the brightest minds in AI. Her team now includes Bob McGrew, OpenAI’s former chief research officer, researcher Alec Radford, Chat-GPT co-creators John Schulman, Barret Zoph, and Alexander Kirillov, a collaborator on ChatGPT’s voice mode alongside Murati.

Business Insider says that Thinking Machines Lab’s website gives little away, stating only that the company is building systems that are more customizable, general-purpose, and better understood by users. Still, the aggressive hiring and sky-high salaries suggest something much bigger is in play.

Trending: BlackRock is calling 2025 the year of alternative assets. One firm from NYC has quietly built a group of 60,000+ investors who have all joined in on an alt asset class previously exclusive to billionaires like Bezos and Gates.

Meta, OpenAI, And The $100 Million Talent War

OpenAI CEO Sam Altman recently claimed that Meta (NASDAQ:META) has been offering $100 million signing bonuses to lure away top AI talent, Business Insider says. Around the same time, Meta struck a $14.3 billion deal to take a 49% stake in Scale AI, intensifying the race for top researchers.

According to Entrepreneur, six senior OpenAI researchers have already made the jump to Meta, joining the tech giant’s newly formed superintelligence team. Among them are Shuchao Bi, a co-creator of ChatGPT’s voice mode, and Shengjia Zhao, who played a key role in synthetic data research and helped build ChatGPT itself.

See Also: If You’re Age 35, 50, or 60: Here’s How Much You Should Have Saved Vs. Invested By Now

This wave of departures adds pressure to a talent war already driven by record-high compensation offers. While OpenAI grapples with the losses, leadership is taking action behind the scenes, Entrepreneur says. In a memo sent to staff by Chief Research Officer Mark Chen, OpenAI outlined plans to “recalibrate” salaries and explore new ways to keep top contributors engaged. Altman is said to be personally involved in reshaping the company’s strategy to stay competitive.

Thinking Machines Lab is establishing itself as a major player in a competitive landscape defined by soaring salaries and high-stakes talent moves. With a founder deeply involved in the creation of ChatGPT and compensation packages that rival the industry’s top offers, the company is taking a seat as a central force in the evolving AI ecosystem.

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Image: Shutterstock





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Musk’s AI company scrubs inappropriate posts after Grok chatbot makes antisemitic comments

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Elon Musk’s artificial intelligence company said Wednesday that it’s taking down “inappropriate posts” made by its Grok chatbot, which appeared to include antisemitic comments that praised Adolf Hitler.

Grok was developed by Musk’s xAI and pitched as alternative to “woke AI” interactions from rival chatbots like Google’s Gemini, or OpenAI’s ChatGPT.

Musk said Friday that Grok has been improved significantly, and users “should notice a difference.”

Since then, Grok has shared several antisemitic posts, including the trope that Jews run Hollywood, and denied that such a stance could be described as Nazism.

“Labeling truths as hate speech stifles discussion,” Grok said.

It also appeared to praise Hitler, according to screenshots of posts that have now apparently been deleted.

After making one of the posts, Grok walked back the comments, saying it was “an unacceptable error from an earlier model iteration, swiftly deleted” and that it condemned “Nazism and Hitler unequivocally — his actions were genocidal horrors.”

“We are aware of recent posts made by Grok and are actively working to remove the inappropriate posts,” the Grok account posted early Wednesday, without being more specific.

“Since being made aware of the content, xAI has taken action to ban hate speech before Grok posts on X. xAI is training only truth-seeking and thanks to the millions of users on X, we are able to quickly identify and update the model where training could be improved.

The Anti-Defamation League, which works to combat antisemitism, called out Grok’s behavior.

“What we are seeing from Grok LLM right now is irresponsible, dangerous and antisemitic, plain and simple,” the group said in a post on X. “This supercharging of extremist rhetoric will only amplify and encourage the antisemitism that is already surging on X and many other platforms.”

Musk later waded into the debate, alleging that some users may have been trying to manipulate Grok into making the statements.

“Grok was too compliant to user prompts. Too eager to please and be manipulated, essentially. That is being addressed,” he wrote on X, in response to comments that a user was trying to get Grok to make controversial and politically incorrect statements.

Also Wednesday, a court in Turkey ordered a ban on Grok and Poland’s digital minister said he would report the chatbot to the European Commission after it made vulgar comments about politicians and public figures in both countries.

Krzysztof Gawkowski, who’s also Poland’s deputy prime minister, told private broadcaster RMF FM that his ministry would report Grok “for investigation and, if necessary, imposing a fine on X.” Under an EU digital law, social media platforms are required to protect users or face hefty fines.

“I have the impression that we’re entering a higher level of hate speech, which is controlled by algorithms, and that turning a blind eye … is a mistake that could cost people in the future,” Gawkowski told the station.

Turkey’s pro-government A Haber news channel reported that Grok posted vulgarities about Turkish President Recep Tayyip Erdogan, his late mother and well-known personalities. Offensive responses were also directed toward modern Turkey’s founder, Mustafa Kemal Atatürk, other media outlets said.

That prompted the Ankara public prosecutor to file for the imposition of restrictions under Turkey’s internet law, citing a threat to public order. A criminal court approved the request early on Wednesday, ordering the country’s telecommunications authority to enforce the ban.

It’s not the first time Grok’s behavior has raised questions.

Earlier this year the chatbot kept talking about South African racial politics and the subject of “white genocide” despite being asked a variety of questions, most of which had nothing to do with the country. An “unauthorized modification” was behind the problem, xAI said.





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