Business
Five things we now know about the Horizon IT failure
BBC business reporter
The first report on the findings from an inquiry into the Post Office Horizon IT scandal has been published.
It reveals for the first time the full extent of the suffering of sub-postmasters and others who were affected by being wrongly accused of stealing money and false accounting, based on incorrect data.
Here are five things we now know as a result.
1. Impact on lives was ‘disastrous’
The inquiry heard many harrowing experiences from sub-postmasters who were incorrectly accused of theft and false accounting.
The report outlines how the scale of suffering was even greater than thought until now.
There had already been stories of two sub-postmasters taking their own lives due to the Horizon scandal – Michael Mann and Martin Griffiths.
Now we know that more than 13 people may have taken their own lives due to the scandal.
Families have said that six sub-postmasters and seven people who were not sub-postmasters killed themselves, after Horizon showed “illusory” shortfalls in branch accounts.
Apart from this, at least 59 people told the inquiry they had contemplated suicide at various points, of whom 10 attempted to take their own lives.
One sub-postmaster told the inquiry: “The mental stress was so great for me that I had a mental breakdown and turned to alcohol as I sunk further into depression. I attempted suicide on several occasions and was admitted to mental health institutions twice.”
In the report, inquiry chair Sir Wyn Williams described the impact on those affected as “disastrous”, and said it was not easy to “exaggerate the trauma” that people went through being investigated and prosecuted.
Many sub-postmasters gave evidence of psychiatric and psychological problems that have “dogged them” and are still ongoing.
- If you have been affected by the issues in this story the BBC Action Line features a list of organisations which are ready to provide support and advice.
2. Post Office knew its IT system had errors
A recurring question throughout the inquiry was: how much did the Post Office know that the Horizon data it was using to prosecute people was not accurate?
Sir Wyn is very robust in his initial response and says there will be more on this in the next volume of the report.
He says that senior and not so senior people in the Post Office “knew, or at the very least should have known, that legacy Horizon was capable of error” – legacy Horizon was the version in use until 2010.
“Yet, for all practical purposes, throughout the lifetime of legacy Horizon, the Post Office maintained the fiction that its data was always accurate.”
After 2010, the next version of Horizon also contained “bugs, errors and defects”.
Sir Wyn says: “I am satisfied that a number of employees of Fujitsu and the Post Office knew that this was so.”
3. Post Office and Fujitsu behaved unacceptably
The report says many hundreds of people were wrongly convicted of criminal offences, and thousands were held responsible for losses that were illusory.
Just a reminder of the numbers: about 1,000 people were prosecuted, and only between 50 and 60 were not convicted.
Thousands of employees were suspended, and many later had their contracts terminated.
These people were victims of “wholly unacceptable behaviour” by individuals employed or associated with the Post Office and Fujitsu, and from time to time by the organisations themselves, Sir Wyn says.
4. Post Office was too adversarial on compensation
There have been a number of settlements and compensation schemes for sub-postmasters. While some have been satisfied by the level of compensation available, many who had more complex claims were not.
Sir Wyn says three of the compensation schemes have been “bedevilled with unjustifiable delays” and redress has not been delivered promptly.
Moreover, with difficult and substantial claims, “on too many occasions” the Post Office and its legal advisers had been “unnecessarily adversarial” in making initial offers for compensation, driving down the level of eventual financial settlements.
Sir Wyn recommends three things when it comes to compensation:
- A mechanism to deliver redress “to persons who have been wronged by public bodies”, should be established
- Free legal advice should be extended to claimants on one of the schemes – the Horizon Shortfall Scheme.
- Close family members of people who have “been most adversely affected by Horizon” should be compensated
Sir Wyn estimates that there are currently 10,000 eligible claimants in three compensation schemes, and that number is likely to rise by at least hundreds, if not more.
5. Post Office and Fujitsu told to meet victims
In addition, by 31 October this year the report says the government, Fujitsu and the Post Office should publish a report on a programme for restorative justice.
This is where people who have caused harm should be brought together with people who have suffered it “so they can discuss the impact, take responsibility, and work collaboratively to make amends”.
Sir Wyn is calling on the government to consider his recommendations without delay.
Business
Heathrow to pipe ‘sounds of an airport’ around airport
The hum of an escalator, the rumble of a baggage belt and hurried footsteps are all interspersed with snippets of the lady on the tannoy: “Boarding at Gate 18”.
The UK’s biggest flight hub plans to make your experience at the airport sound, well, even more like an airport.
In what may be a bid to overhaul its image after a disastrous offsite fire in March, or just a marketing spin for summer holiday flying, Heathrow says it has commissioned a new “mood-matching” sound mix, which will be looped seamlessly and played throughout the airport’s terminals this summer.
The airport says “Music for Heathrow” is designed to help kickstart passenger holidays by reflecting “excitement and anticipation”.
“Nothing compares to the excitement of stepping foot in the airport for the start of a summer holiday, and this new soundtrack perfectly captures those feelings,” claims Lee Boyle, who heads up the airport’s terminals.
Whatever the aim, it will raise questions over what additional background noises passengers require, when they already have the sounds of an airport – fussing children, people doing their last farewells into their mobile phone, last calls for late-comers – all around them.
The airport invited Grammy nominee “musician, multi-instrumentalist and producer” Jordan Rakei to create the soundtrack, which it says is the first ever created entirely with the sounds of an airport. However, Heathrow said the track also featured sounds from famous movie scenes, including passengers tapping their feet in Bend It Like Beckham and the beeps of a security scanner from Love Actually.
It is conceived as a tribute to Brian Eno’s album Music for Airports, released in 1979, which is seen as a defining moment in the growth of ambient music, a genre which is supposed to provide a calming influence on listeners, while also being easy to ignore.
“I spent time in every part of the airport, recording so many sounds from baggage belts to boarding calls, and used them to create something that reflects that whole pre-flight vibe,” said Rakei.
The recording also features passports being stamped, planes taking off and landing, chatter, the ding of a lift and the sound of a water fountain, which some people may appreciate as a source of ASMR or autonomous sensory meridian response. Fans of ASMR say certain sounds give them a pleasant tingling sensation.
Business
Ex-OpenAI Exec Mira Murati’s New Startup Offers…
Mira Murati, the former chief technology officer of OpenAI, is leading one of Silicon Valley’s new ventures, and she’s putting her money where her mouth is. After leaving OpenAI in late 2023, Murati quietly launched Thinking Machines Lab, an AI company that’s already causing waves, Business Insider reports.
According to Business Insider, the company has been offering some of the most exceptional compensation in the artificial intelligence industry. Two technical employees were hired at $450,000 annually, and another scored a $500,000 base salary. A fourth, who holds the title of machine learning specialist and co-founder, also receives $450,000 per year. These figures only reflect base salary, not bonuses or equity, which are common additional incentives in startups.
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The numbers come from H-1B visa filings, which publicly disclose compensation for non-U.S. residents. While most companies guard salary details, this data offers a rare look behind the curtain, Business Insider says. For context, OpenAI is paying an average salary of just under $300,000 to its technical team. Anthropic, another major AI player, pays closer to $387,000. Thinking Machines Lab’s average is a stunning $462,500.
Why Top AI Talent Is Flocking To Murati’s Vision
Thinking Machines Lab raised $2 billion in seed funding at a $10 billion valuation before launching a single product. According to Business Insider, Murati has also managed to attract some of the brightest minds in AI. Her team now includes Bob McGrew, OpenAI’s former chief research officer, researcher Alec Radford, Chat-GPT co-creators John Schulman, Barret Zoph, and Alexander Kirillov, a collaborator on ChatGPT’s voice mode alongside Murati.
Business Insider says that Thinking Machines Lab’s website gives little away, stating only that the company is building systems that are more customizable, general-purpose, and better understood by users. Still, the aggressive hiring and sky-high salaries suggest something much bigger is in play.
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Meta, OpenAI, And The $100 Million Talent War
OpenAI CEO Sam Altman recently claimed that Meta (NASDAQ:META) has been offering $100 million signing bonuses to lure away top AI talent, Business Insider says. Around the same time, Meta struck a $14.3 billion deal to take a 49% stake in Scale AI, intensifying the race for top researchers.
According to Entrepreneur, six senior OpenAI researchers have already made the jump to Meta, joining the tech giant’s newly formed superintelligence team. Among them are Shuchao Bi, a co-creator of ChatGPT’s voice mode, and Shengjia Zhao, who played a key role in synthetic data research and helped build ChatGPT itself.
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This wave of departures adds pressure to a talent war already driven by record-high compensation offers. While OpenAI grapples with the losses, leadership is taking action behind the scenes, Entrepreneur says. In a memo sent to staff by Chief Research Officer Mark Chen, OpenAI outlined plans to “recalibrate” salaries and explore new ways to keep top contributors engaged. Altman is said to be personally involved in reshaping the company’s strategy to stay competitive.
Thinking Machines Lab is establishing itself as a major player in a competitive landscape defined by soaring salaries and high-stakes talent moves. With a founder deeply involved in the creation of ChatGPT and compensation packages that rival the industry’s top offers, the company is taking a seat as a central force in the evolving AI ecosystem.
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Image: Shutterstock
Business
Musk’s AI company scrubs inappropriate posts after Grok chatbot makes antisemitic comments
Elon Musk’s artificial intelligence company said Wednesday that it’s taking down “inappropriate posts” made by its Grok chatbot, which appeared to include antisemitic comments that praised Adolf Hitler.
Grok was developed by Musk’s xAI and pitched as alternative to “woke AI” interactions from rival chatbots like Google’s Gemini, or OpenAI’s ChatGPT.
Musk said Friday that Grok has been improved significantly, and users “should notice a difference.”
Since then, Grok has shared several antisemitic posts, including the trope that Jews run Hollywood, and denied that such a stance could be described as Nazism.
“Labeling truths as hate speech stifles discussion,” Grok said.
It also appeared to praise Hitler, according to screenshots of posts that have now apparently been deleted.
After making one of the posts, Grok walked back the comments, saying it was “an unacceptable error from an earlier model iteration, swiftly deleted” and that it condemned “Nazism and Hitler unequivocally — his actions were genocidal horrors.”
“We are aware of recent posts made by Grok and are actively working to remove the inappropriate posts,” the Grok account posted early Wednesday, without being more specific.
“Since being made aware of the content, xAI has taken action to ban hate speech before Grok posts on X. xAI is training only truth-seeking and thanks to the millions of users on X, we are able to quickly identify and update the model where training could be improved.
The Anti-Defamation League, which works to combat antisemitism, called out Grok’s behavior.
“What we are seeing from Grok LLM right now is irresponsible, dangerous and antisemitic, plain and simple,” the group said in a post on X. “This supercharging of extremist rhetoric will only amplify and encourage the antisemitism that is already surging on X and many other platforms.”
Musk later waded into the debate, alleging that some users may have been trying to manipulate Grok into making the statements.
“Grok was too compliant to user prompts. Too eager to please and be manipulated, essentially. That is being addressed,” he wrote on X, in response to comments that a user was trying to get Grok to make controversial and politically incorrect statements.
Also Wednesday, a court in Turkey ordered a ban on Grok and Poland’s digital minister said he would report the chatbot to the European Commission after it made vulgar comments about politicians and public figures in both countries.
Krzysztof Gawkowski, who’s also Poland’s deputy prime minister, told private broadcaster RMF FM that his ministry would report Grok “for investigation and, if necessary, imposing a fine on X.” Under an EU digital law, social media platforms are required to protect users or face hefty fines.
“I have the impression that we’re entering a higher level of hate speech, which is controlled by algorithms, and that turning a blind eye … is a mistake that could cost people in the future,” Gawkowski told the station.
Turkey’s pro-government A Haber news channel reported that Grok posted vulgarities about Turkish President Recep Tayyip Erdogan, his late mother and well-known personalities. Offensive responses were also directed toward modern Turkey’s founder, Mustafa Kemal Atatürk, other media outlets said.
That prompted the Ankara public prosecutor to file for the imposition of restrictions under Turkey’s internet law, citing a threat to public order. A criminal court approved the request early on Wednesday, ordering the country’s telecommunications authority to enforce the ban.
It’s not the first time Grok’s behavior has raised questions.
Earlier this year the chatbot kept talking about South African racial politics and the subject of “white genocide” despite being asked a variety of questions, most of which had nothing to do with the country. An “unauthorized modification” was behind the problem, xAI said.
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