Tools & Platforms
Capgemini Acquires WNS to Boost Agentic AI Intelligent Operations
Capgemini, a global business and technology transformation partner, and WNS, a leading digital-led business transformation and services company, announced that they have entered into a definitive transaction agreement pursuant to which Capgemini will acquire WNS.
WNS is a leading and trusted business transformation and services partner that uniquely blends deep industry knowledge with business process management, technology, analytics and AI expertise to create market differentiation for clients. With digital-led transformation solutions deployed to clients across 8 industries where it deploys its highly automated platforms to deliver stronger business outcomes, WNS is a leader in Digital Business Process Services (BPS).
This operating model enables strategic engagements that are critical to clients’ daily operations materialized in long-term contracts with recurring revenues streams. Through an expanded ecosystem of partners and network of delivery centers, WNS serves a large portfolio of blue-chip clients, such as United Airlines, Aviva, M&T Bank, Centrica and McCain Foods.
The high-quality business model of WNS, supported by non-linear pricing models and superior profitability has driven a c.+9% constant currency revenue growth on average over the last 3 fiscal years, to reach $1,266 million of revenue in fiscal year 2025 with an 18.7% operating margin.
Global organizations are in constant need of strategic partners to support their transformation to enhance efficiency and accelerate growth. This continues to be a key driver of the Digital BPS market and WNS targets revenue growth of +7% to +11% for FY2026.
This transaction will position Capgemini as a leader in Digital BPS blending horizontal and vertical process expertise, with a global footprint. With combined revenues of €1.9 billion in 2024 in Digital BPS, this will strengthen Capgemini’s ability to accompany clients on their business and technology transformation journeys.
The mix of WNS and Capgemini’s complementary offerings and clients will immediately unlock cross-selling opportunities. It will also lay down the foundations to build the capabilities to seize the Intelligent Operations strategic market opportunity.
The largest opportunity for global organizations to create value with Gen AI and Agentic AI lies in the fundamental redesign of their operations and business processes. It will attract a significant share of their AI investments as they seek to become AI-powered companies to lead their market. This is creating demand for a new type of business process services: Intelligent Operations.
Intelligent Operations answers these business needs, providing a consulting-led approach to transform and operate horizontal and vertical business processes leveraging Gen AI and Agentic AI. It addresses clients’ goal of efficiency, speed and agility through process hyper-automation, while significantly improving business outcomes by combining data, AI and digital.
AI technologies trigger a paradigm shift in delivering business process services: from labor-intensive services to being consulting-led and tech-driven. In parallel, client focus has shifted from efficiency gains toward end-to-end value creation and business outcomes, opening opportunities to add non-linear revenues (i.e. transaction-based, subscription-based or outcome-based models). This is creating a rapidly growing market opportunity.
Both Capgemini and WNS are already pioneering Intelligent Operations. Capgemini with its consulting-led end-to-end transformation of processes, advanced AI tools and technology stacks, and BPS platforms, while WNS has developed a set of sector-specific AI-led solutions recently augmented by the acquisition of Kipi.ai to strengthen its data, analytics and AI capabilities.
The combination of Capgemini and WNS will act as a catalyst to lead in Intelligent Operations providing the required scale and unique set of capabilities from Strategy & Transformation consulting, to horizontal and sector expertise, platform offerings to deep AI and technology capabilities.
This combination will also leverage the significant investments made by Capgemini in AI through training, offers and its 25 strategic partnerships, including Microsoft, Google, AWS, Mistral AI and NVIDIA. The Group’s leadership is recognized by its clients, with over €900 million of Gen AI bookings in 2024, and by market analysts such as Forrester, IDC and ISG.
This transaction will reinforce Capgemini as a business and transformation partner to those enterprises who want to become AI-powered businesses.
Based on calendar year 2024 published information, the combined entities would have generated a revenue of €23.3 billion at a 13.6% operating margin in 2024.
The Group expects accretion to normalized EPS, before synergies from the combination, of 4% in 2026.
Capgemini expects revenue synergies run-rate of €100 million to €140 million by the end of 2027. Costs and operating model synergies are anticipated to reach an annual pretax run-rate of between €50 million and €70 million by the end of 2027.
With the benefits of these synergies, the accretion on normalized earnings per share should reach 7% in 2027.
WNS and Capgemini have a natural cultural fit and share common values that will facilitate a smooth integration of the teams, helped by the Group’s track record of successful integrations. Furthermore, the integration will be straightforward into Capgemini’s Global Business Services activities.
The contemplated transaction will be implemented by way of a Court-sanctioned scheme of arrangement under the laws of Jersey. The transaction has been unanimously approved by both Capgemini’s and WNS’ Boards of Directors.
The transaction is subject to approval by the Royal Court of Jersey and WNS’ shareholders, as well as to receipt of customary regulatory approvals and other conditions. The closing of the transaction is expected to occur by the end of the year.
Capgemini has secured a bridge financing of €4.0 billion, covering the purchase of securities ($3.3 billion), as well as the gross debt and similar obligations of around $0.4 billion and the €0.8 billion Capgemini bond redeemed in June 2025.
The Group plans to refinance the bridge with available cash for around €1.0 billion and the balance by debt issuance.
The Group expects Q2 2025 year-on-year growth at constant currency to be slightly better than the -0.4% reported in Q1 2025. The Group also expects for H1 2025 the operating margin to be stable year-on-year at 12.4%.
Due to the nature and timing of this announcement, the actual Q2 and H1 2025 performance may slightly differ from the above-mentioned expectations. H1 2025 publication will take place as planned on July 30, 2025.
Capgemini’s financial targets for 2025 do not take into account this transaction and are therefore unchanged:
Revenue growth of -2.0% to +2.0% at constant currency; Operating margin of 13.3% to 13.5%; Organic free cash flow of around €1.9 billion.
Aiman Ezzat, Chief Executive Officer of Capgemini
Enterprises are rapidly adopting Generative AI and Agentic AI to transform their operations end-to-end. Business Process Services will be the showcase for Agentic AI. Capgemini’s acquisition of WNS will provide the Group with the scale and vertical sector expertise to capture that rapidly emerging strategic opportunity created by the paradigm shift from traditional BPS to Agentic AI-powered Intelligent Operations. Together we will create a leader in Intelligent Operations, uniquely positioned to support organizations in their AI-powered business process transformation, blending the critical capabilities needed from consulting, technology and platforms to deep process and industry expertise. This will address the client needs for Agentic AI-driven process transformation to deliver efficiency and agility through hyper-automation while achieving superior business outcomes. WNS brings to the Group its high growth, margin accretive and resilient Digital Business Process Services, which is the springboard to Intelligent Operations, while further increasing our exposure to the US market. Immediate cross-selling opportunities will be unlocked through the integration of our complementary offerings and clients. I am looking forward to welcoming the WNS global team to Capgemini.
Keshav R. Murugesh, Chief Executive Officer of WNS
As a recognized leader in the Digital Business Process Services space, we see the next wave of transformation being driven by intelligent, domain-centric operations that unlock strategic value for our clients. Organizations that have already digitized are now seeking to reimagine their operating models by embedding AI at the core—shifting from automation to autonomy. By combining our deep domain and process expertise with Capgemini’s global reach, cutting-edge Gen AI and Agentic AI capabilities, a robust partner ecosystem, and advanced technology platforms, we are creating a powerful proposition that accelerates enterprise reinvention. WNS’ complementary portfolio of horizontal and industry-specific solutions will significantly enhance Capgemini’s rapidly growing Business Services footprint, enabling next-generation, data-driven operations across sectors. Just as importantly, our shared values, cultural alignment, and complementary client relationships ensure a seamless integration—unlocking exciting opportunities for innovation, co-creation, and growth across all stakeholder groups.
Timothy L. Main, Chairman of WNS Board of Directors
WNS and Capgemini share a bold, future-focused vision for Intelligent Operations. I’m confident that Capgemini is the ideal partner at the right time in WNS’ journey to extend our capabilities, accelerate innovation, and establish a leadership position in this rapidly evolving market. This marks a pivotal chapter in WNS’ growth—enhancing the resilience and agility of our clients through advanced AI-driven solutions, creating sustained value for our investors, and opening up new avenues for our employees to thrive within a global technology powerhouse.
Tools & Platforms
AI is running rampant on college campuses as professors and students lean on artificial intelligence
AI use is continuing to cause trouble on college campuses, but this time it’s professors who are in the firing line. While it was once faculty at higher institutions who were up in arms about students’ use of AI, now some students are getting increasingly irked about their professors’ reliance on it.
On forums like Rate My Professors, students have complained about lectures’ overreliance on AI.
Some students argue that instructors’ use of AI diminishes the value of their education, especially when they’re paying high tuition fees to learn from human experts.
The average cost of yearly tuition at a four-year institution in the U.S. is $17,709. If students study at an out-of-state public four-year institution, this average cost jumps to $28,445 per year, according to the research group Education Data.
However, others say it’s unfair that students can be penalised for AI use while professors fly largely under the radar.
One student at Northeastern University even filed a formal complaint and demanded a tuition refund after discovering her professor was secretly using AI tools to generate notes.
College professors told Fortune the use of AI for things like class preparation and grading has become “pervasive.”
However, they say the problem lies not in the use of AI but rather the faculty’s tendency to conceal just why and how they are using the technology.
Automated Grading
One of the AI uses that has become the most contentious is using the technology to grade students.
Rob Anthony, part of the global faculty at Hult International Business School, told Fortune that automating grading was becoming “more and more pervasive” among professors.
“Nobody really likes to grade. There’s a lot of it. It takes a long time. You’re not rewarded for it,” he said. “Students really care a lot about grades. Faculty don’t care very much.”
That disconnect, combined with relatively loose institutional oversight of grading, has led faculty members to seek out faster ways to process student assessments.
“Faculty, with or without AI, often just want to find a really fast way out of grades,” he said. “And there’s very little oversight…of how you grade.”
However, if more and more professors simply decide to let AI tools make a judgment on their students’ work, Anthony is worried about a homogenized grading system where students increasingly get the same feedback from professors.
“I’m seeing a lot of automated grading where every student is essentially getting the same feedback. It’s not tailored, it’s the same script,” he said.
One college teaching assistant and full-time student, who asked to remain anonymous, told Fortune they were using ChatGPT to help grade dozens of student papers.
The TA said the pressure of managing full-time studies, a job, and a mountain of student assignments forced them to look for a more efficient way to get through their workload.
“I had to grade something between 70 to 90 papers. And that was a lot as a full-time student and as a full-time worker,” they said. “What I would do is go to ChatGPT…give it the grading rubric and what I consider to be a good example of a paper.”
While they said they reviewed and edited the bot’s output, they added the process did feel morally murky.
“In the moment when I’m feeling overworked and underslept… I’m just going to use artificial intelligence grading so I don’t read through 90 papers,” they said. “But after the fact, I did feel a little bad about it… it still had this sort of icky feeling.”
They were particularly uneasy about how AI was making decisions that could impact a student’s academic future.
“I am using artificial intelligence to grade someone’s paper,” they said. “And we don’t really know… how it comes up with these ratings or what it is basing itself off of.”
‘Bots Talking to Bots’
Some of the frustration is due to the students’ use of AI, professors say.
“The voice that’s going through your head is a faculty member that says: ‘If they’re using it to write it, I’m not going to waste my time reading.’ I’ve seen a lot of just bots talking to bots,” Anthony said.
A recent study suggests that almost all students are using AI to help them with assignments to some degree.
According to a survey conducted earlier this year by the UK’s Higher Education Policy Institute, in 2025, almost all students (92%) now use AI in some form, up from 66% in 2024.
When ChatGPT was first released, many schools either outright banned or put restrictions on the use of AI.
Students were some of the early adopters of the technology after its release in late 2022, quickly finding they could complete essays and assignments in seconds.
The widespread use of the tech created a distrust between students and teachers as professors struggled to identify and punish the use of AI in work.
Now, many colleges are encouraging students to use the tech, albeit in an “appropriate way.” Some students still appear to be confused—or uninterested—about where that line is.
The TA, who primarily taught and graded intro classes, told Fortune “about 20 to 30% of the students were using AI blatantly in terms of writing papers.”
Some of the signs were obvious, like those who submitted papers that had nothing to do with the topic. Others submitted work that read more like unsourced opinion pieces than research.
Instead of penalizing students for using AI directly, the TA said they docked marks for failing to include evidence or citations, rather than critiquing the use of AI.
They added that the papers written by AI were marked favourably when automated grading was used.
They said when they submitted an obviously AI-written student paper into ChatGPT for grading, the bot graded it “really, really well.”
Lack of transparency
For Ron Martinez, the problem with professors’ use of AI is the lack of transparency.
The former UC Berkeley lecturer and current Assistant Professor of English at the Federal University of Paraná (UFPR), told Fortune he’s upfront with his students about how, when, and why he’s using the tech.
“I think it’s really important for professors to have an honest conversation with students at the very beginning. For example, telling them I’m using AI to help me generate images for slides. But believe me, everything on here is my thoughts,” he said.
He suggests being upfront about AI use, explaining how it benefits students, such as allowing more time for grading or helping create fairer assessments.
In one recent example of helpful AI use, the university lecturer began using large language models like ChatGPT as a kind of “double marker” to cross-reference his grading decisions.
“I started to think, I wonder what the large language model would say about this work if I fed it the exact same criteria that I’m using,” he said. “And a few times, it flagged up students’ work that actually got… a higher mark than I had given.”
In some cases, AI feedback forced Martinez to reflect on how unconscious bias may have shaped his original assessment.
“For example, I noticed that one student who never talks about their ideas in class… I hadn’t given the student their due credit, simply because I was biased,” he said. Martinez added that the AI feedback led to him adjusting a number of grades, typically in the student’s favor.
While some may despair that widespread use of AI may upend the entire concept of higher education, some professors are already starting to see the tech’s usage among students as a positive thing.
Anthony told Fortune he had gone from feeling “this whole class was a waste of time” in early 2023 to “on balance, this is helping more than hurting.”
“I was beginning to think this is just going to ruin education, we are just going to dumb down,” he said.
“Now it seems to be on balance, helping more than hurting… It’s certainly a time saver, but it’s also helping students express themselves and come up with more interesting ideas, they’re tailoring it, and applying it.”
“There’s still a temptation [to cheat]…but I think these students might realize that they really need the skills we’re teaching for later life,” he said.
Tools & Platforms
Harnessing AI And Technology To Deliver The FCA’s 2025 Strategic Priorities – New Technology
Jessica Rusu, chief data, information and intelligence officer at the FCA, recently gave a speech on using AI and tech to deliver the FCA’s strategic priorities.
United Kingdom
Technology
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Jessica Rusu, chief data, information and intelligence officer
at the FCA, recently gave a
speech on using AI and tech to deliver the FCA’s strategic
priorities.
The FCA’s strategic priorities are:
- Innovation will help firms attract new customers and serve
their existing ones better. - Innovation will help fight financial crime, allowing the FCA
and firms to be one step ahead of the criminals who seek to disrupt
markets. - Innovation will help the FCA to be a smarter regulator,
improving its processes and allowing it to become more efficient
and effective. For example, it will stop asking firms for data that
it does not need. - Innovation will help support growth.
Industry and innovators, entrepreneurs and explorers want a
practical, pro-growth and proportionate regulatory environment.The
FCA is starting a new supercharged Sandbox in October which is
likely to cover topics such as financial inclusion, financial
wellbeing, and financial crime and fraud.
The FCA has carried out joint surveys with the Bank of England
which found that 75% of firms have already adopted some form of AI.
However, most are using it internally rather than in ways that
could benefit customers and markets. The FCA understands from its
own experience of tech adoption that it’s often internal
processes that are easier to develop. It is testing large language
models to analyse text and deliver efficiencies in its
authorisations and supervisory processes. It wants to respond, make
decisions and raise concerns faster, without compromising
quality.
The FCA’s synthetic data expert group is about to publish
its second report offering industry-led insight into navigating the
use of synthetic data.
Firms have also expressed concerns to the FCA about potentially
ambiguous governance frameworks stopping firms from innovating with
AI. The FCA believes that its existing frameworks, such as the
Senior Managers Regime and the Consumer Duty, give it oversight of
AI in financial services and mean that it does not need new rules.
In fact, it says that avoiding new regulation allows it to remain
nimble and responsive as technology and markets change and its
processes aren’t fast enough to keep up with AI
developments.
The speech follows a
consultation by the FCA on AI live testing, which ended on 13
June 2025. The FCA plans to launch AI Live Testing, as part of the
existingAI
Lab, to support the safe and responsible deployment of AI by
firms and achieve positive outcomes for UK consumers and
markets.
The content of this article is intended to provide a general
guide to the subject matter. Specialist advice should be sought
about your specific circumstances.
Tools & Platforms
The Future of Emerging AI Solutions
AI has captivated industries with promises to redefine efficiency, innovation and decision-making. Some of the nation’s biggest companies, including Microsoft, Meta and Amazon, are projected to pour an astonishing $320 billion into AI by 2025. As remarkable as these developments are, the technology’s swift evolution has exposed some significant challenges. Though these issues aren’t insurmountable, navigating them requires careful consideration and a smart strategy. Take data depletion, for example — one of the more pressing concerns fueled by AI’s rapid rise.
Also Read: The GPU Shortage: How It’s Impacting AI Development and What Comes Next?
AI systems are trained on enormous datasets, but they’re now consuming high-quality, human-generated data faster than it can be created. A shortage of diverse, reliable content could hinder the long-term sustainability of model training. Synthetic data offers one potential solution, but it comes with its own set of risks, including quality degradation and bias reinforcement. Another emerging path is agentic AI, which learns more like humans and adapts in real time without relying solely on static datasets.
Given all the options, high-tech companies’ eagerness to explore these emerging technologies is understandable, but it’s critical to avoid the bandwagon effect when considering new solutions. Before jumping headfirst into the AI race, organizations need to understand not just what’s possible, but what’s sustainable.
Develop a Clear AI Strategy to Pursue Right-Fit Solutions
It’s not just AI but the diverse potential of its applications that has enticed countless companies to jump on board; however, tales of instant success across the AI spectrum of offerings are rare. A baby-steps approach seems to be the rule rather than the exception, as indicated by a recent Deloitte survey that found only 4% of enterprises pursuing AI are actively piloting or implementing agentic AI systems. Organizations that adopt various forms of AI for trendiness rather than intention often find themselves stuck in the trial phase with little to show for their efforts. Scattered approaches lead to wasted resources, siloed projects and negligible ROI.
Businesses that align their initiatives with core objectives are better positioned to unlock AI’s potential. A successful strategy focuses on solving tangible problems, not indulging in alluring technology for appearance’s sake. Comprehensive plans should include solutions that automate routine tasks, such as document processing or repetitive workflows, and tools that enhance decision-making by leveraging advanced data models to predict outcomes.
AI strategies should also embrace technology as a way to strengthen the workforce by augmenting human intelligence rather than replacing it. For example, agentic AI can play a pivotal role in enhancing sales operations as agents can autonomously engage with prospects, answer questions and even close deals — all while collaborating with human colleagues. This human-AI partnership delivers greater efficiency and personalization. Unlike reactive bots, agentic models facilitate meaningful, refined outcomes while retaining emotional intelligence.
Strategies Should Combat Data Depletion and Protect Existing High-Quality Data
AI’s ravenous appetite for data is raising alarms across industries. Researchers predict the supply of human-generated internet data suitable for training expansive AI models will be exhausted between 2026 and 2032, creating an innovation bottleneck with big potential implications.
AI strategies must recognize that the value lies in the technology’s ability to interpret complex scenarios and conditions. So without the right training data, AI’s outputs are at risk of becoming narrow, biased or obsolete. High-quality, diverse datasets are essential to building reliable models that reflect real-world diversity and nuance.
Amid the looming data drought, synthetic data offers a glimmer of hope. Companies can generate AI data that mirrors real-world situations to potentially offset proprietary content limitations and create task-specific datasets. While promising, synthetic data does come with its own set of drawbacks, such as quality decay, also known as model collapse. Continuously training AI on AI-generated content leads to degraded performance over time, similar to the way photocopying a photocopy repeatedly would erode the original image quality.
Also Read: Why Q-Learning Matters for Robotics and Industrial Automation Executives
Beyond exploring options to generate new data, high-tech businesses must also ensure their strategies prioritize the security of existing datasets. Poor data hygiene, errors and accidental deletions can derail AI operations and lead to costly setbacks. For example, Samsung Securities once issued $100 billion worth of phantom shares due to an input error. By the time the issue was caught, employees had already sold approximately $300 million in nonexistent stock, triggering a major financial and reputational fallout for Samsung.
Protecting data assets means building a sturdy governance framework that includes regular backups, fail-safe protocols and continuous data audits to create an operational safety net. Additionally, investing in advanced cybersecurity mitigates risks like data breaches or external attacks, safeguarding a company’s most valued digital assets.
Preparing for an AI-Driven Future
The incoming wave of AI success belongs to organizations that blend innovation with intentionality. Businesses that resist hype and take a grounded approach to sustainable transformation stand the best chance of maximizing emerging technology’s potential.
The development of a true, proactive AI strategy hinges on the successful alignment of innovation with clear business objectives and measurable goals. Prioritizing high-quality, diverse datasets ensures accurate, unbiased AI decision-making, while exploring solutions like synthetic data can combat various risks, such as data depletion. AI is reshaping industries with unprecedented momentum. By acting deliberately and ethically, high-tech businesses can turn this technological watershed moment into a long-term competitive advantage.
[To share your insights with us, please write to psen@itechseries.com]
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