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Microsoft staff mandated to use AI at work – should other businesses follow suit?

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Microsoft has reportedly taken a bold step by mandating the use of artificial intelligence across its workforce, instructing managers to assess employees’ use of AI tools – including those from competitors – as part of performance reviews.

“AI is now a fundamental part of how we work,” said Julia Liuson, president of Microsoft’s developer division, in an internal memo seen by Business Insider. “Just like collaboration, data-driven thinking and effective communication, using AI is no longer optional – it’s core to every role and every level.”

The news comes as other companies report growing reliance on AI. In an interview with Bloomberg, Salesforce CEO Marc Benioff recently revealed that AI completes “30 to 50 per cent” of the company’s work. Elsewhere, media company Thomson Reuters has warned employees that those who fail to adopt AI tools risk limited long-term career prospects.


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Legal pitfalls and how AI mandates could backfire

While integrating AI into job expectations may seem like a logical step toward future-proofing the workforce, forcing adoption too quickly could create legal and operational issues, said Elissa Thursfield, founder of HR software and consultancy business HRoes. “Where this could backfire is through the alienation of certain sectors of the workforce who are either reticent in the use of AI or have not upskilled in its usage,” she warned.

Thursfield added that linking performance reviews to AI proficiency without adequate support could expose employers to legal claims: “If an employee were to be dismissed on the basis of poor performance linked to their AI use and they have not been adequately trained, it could result in an unfair dismissal claim if this occurred in England or Wales.

“Microsoft would need to be confident it has fair metrics to be judging staff against before making performance-related decisions.” 

Martin Colyer, innovation and AI strategy director at HR consultancy LACE Partners, echoed this concern. “Mandating adoption is always difficult as it can have the opposite effect and backfire… not least on performance, morale and even attrition,” he said. 

Colyer highlighted the need to clearly define what ‘good’ AI use looks like across different roles to avoid setting unrealistic or irrelevant expectations.

Building confidence through training and leadership

To avoid implementation failures, Thursfield said AI mandates must be preceded by meaningful investment in training and internal readiness. Without this foundation, efforts to enforce adoption were likely to fall flat.

“Microsoft would have to go through a programme of training and ensure that support has been provided to employees to be confident in issuing the mandate,” explained Thursfield.

Teresa Rose, founder of ConsultHer, added: “Providing space for employees to experiment with AI and develop their abilities is essential before linking this to performance.”

Therefore, creating a supportive environment starts from the top, with strong and empathetic leadership setting the tone. “Adoption here can be encouraged by role modelling, especially in leadership and champion groups,” said Colyer. “It is vital to demonstrate the benefits, encouraging a culture of curiosity, safe experimentation and an ability to ask questions.”

Metrics that matter: avoiding shallow measurement

Even when training is in place, how AI engagement is measured can make or break its effectiveness. Some companies are turning to quantitative goals – for example, law firm Shoosmiths recently linked a £1m bonus pool to daily use of Microsoft’s AI Copilot, targeting four prompts per employee.

But experts warn against using frequency as a proxy for value. “Counting the prompts and not the quality and impact isn’t going to create value,” said Rose.

There are also concerns about operational risk if AI tools are unavailable or unreliable and, with many managers still developing their own AI capabilities, meaningful evaluation may prove difficult, she added: “Managers validating performance would need to have strong AI literacy to do that effectively.”

Ethical and inclusion challenges in AI use

While many managers were still developing their own skills, AI metrics can unintentionally overlook key inclusion and accessibility factors. “Bias, neurodiversity or disability could be factors, as well as digital fluency – not everyone is natively comfortable with new and emerging technologies,” said Colyer.

As a result, Liz Sebag-Montefiore, director and co-founder of 10Eighty, stressed the need for clear standards. “If, as an employer, you want workers to use AI at work, it’s important that you understand the risks and establish standards with regards to sources, citations and privacy laws,” she added.

“Leadership needs to ensure that AI is used ethically and responsibly, and should review the impact on staff and their roles, avoiding disruption while maximising the opportunities on offer.”

For more information, read the CIPD’s thought leadership article on using AI responsibly in people management 



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Company Turns To AI For Cost Cutting, Ends Up Paying US Woman Rs 1.7 Lakh To Fix Errors

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“Maybe I’m being naive, but I think if you are very good, you won’t have trouble,” she expressed her views about concerns around AI. According to Skidd, AI can be an excellent tool when used correctly. Like her, there are many writers who are earning by fixing AI-generated content.

A digital marketing agency co-owner, Sophie Warner, shared a similar experience, noting how her clients were using ChatGPT for their issues first.

“Earlier, clients would message us if they were having issues with their site or wanted to introduce new functionality,” Warner said. “Now they are going to ChatGPT first.”

She said clients using ChatGPT for website code had reported issues. These include sites crashing down or leaving them vulnerable to hackers. She revealed that such a move cost one of her clients £360 (Rs 42,000) and three days of service disruption, the BBC report added.  

Similar instances have occurred in the past where businesses trying to cut costs with AI have ended up paying more. In June, a Swedish fintech company, Klarna, made headlines for a similar incident. The company announced that it was organising a large-scale recruitment drive to hire staff again, two years after firing more than 700 employees to replace them with AI. 



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AI video becomes more convincing, rattling creative industry

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[NEW YORK] Gone are the days of six-fingered hands or distorted faces – artificial intelligence (AI)-generated video is becoming increasingly convincing, attracting Hollywood, artists, and advertisers, while shaking the foundations of the creative industry.

To measure the progress of AI video, you need only look at Will Smith eating spaghetti.

Since 2023, this unlikely sequence – entirely fabricated – has become a technological benchmark for the industry.

Two years ago, the actor appeared blurry, his eyes too far apart, his forehead exaggeratedly protruding, his movements jerky, and the spaghetti did not even reach his mouth.

The version published a few weeks ago by a user of Google’s Veo 3 platform showed no apparent flaws whatsoever.

“Every week, sometimes every day, a different one comes out that’s even more stunning than the next,” said Elizabeth Strickler, a professor at Georgia State University.

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Between Luma Labs’ Dream Machine, launched in June 2024, OpenAI’s Sora in December, Runway AI’s Gen-4 in March 2025, and Veo 3 in May, the sector has crossed several milestones in just a few months.

Runway has signed deals with Lionsgate studio and AMC Networks television group.

Lionsgate vice-president Michael Burns told New York Magazine about the possibility of using AI to generate animated, family-friendly versions from films such as the John Wick or Hunger Games franchises, rather than creating entirely new projects.

“Some use it for storyboarding or previsualization” – steps that come before filming – “others for visual effects or inserts”, said Jamie Umpherson, Runway’s creative director.

Burns gave the example of a script for which Lionsgate has to decide whether to shoot a scene or not.

To help make that decision, they can now create a 10-second clip “with 10,000 soldiers in a snowstorm”.

That kind of pre-visualisation would have cost millions before.

In October, the first AI feature film was released, Where the Robots Grow, an animated film without anything resembling live action footage.

For Alejandro Matamala Ortiz, Runway’s co-founder, an AI-generated feature film is not the end goal, but a way of demonstrating to a production team that “this is possible”.

Resistance everywhere

Still, some see an opportunity.

In March, startup Staircase Studio made waves by announcing plans to produce seven to eight films per year using AI for less than US$500,000 each, while ensuring it would rely on unionised professionals wherever possible.

“The market is there,” said Andrew White, co-founder of small production house Indie Studios.

People “don’t want to talk about how it’s made”, White pointed out. “That’s inside baseball. People want to enjoy the movie because of the movie.”

But White himself refuses to adopt the technology, considering that using AI would compromise his creative process.

Jamie Umpherson argues that AI allows creators to stick closer to their artistic vision than ever before, since it enables unlimited revisions, unlike the traditional system constrained by costs.

“I see resistance everywhere” to this movement, observed Georgia State’s Strickler.

This is particularly true among her students, who are concerned about AI’s massive energy and water consumption as well as the use of original works to train models, not to mention the social impact.

But refusing to accept the shift is “kind of like having a business without having the internet”, she said. “You can try for a little while.”

In 2023, the American actors’ union SAG-AFTRA secured concessions on the use of their image through AI.

Strickler sees AI diminishing Hollywood’s role as the arbiter of creation and taste, instead allowing more artists and creators to reach a significant audience.

Runway’s founders, who are as much trained artists as they are computer scientists, have gained an edge over their AI video rivals in film, television, and advertising.

But they are already looking further ahead, considering expansion into augmented reality and virtual reality, for example, creating a metaverse where films could be shot.

“The most exciting applications aren’t necessarily the ones that we have in mind,” said Umpherson. “The ultimate goal is to see what artists do with technology.” AFP



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Samsung warns of big profit miss from US restrictions on advanced AI chip exports

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Semiconductor and smartphone giant Samsung Electronic Co. Ltd. said on Tuesday morning in South Korea that it’s anticipating its second-quarter profit to plunge 56% from a year earlier, blaming it on sluggish sales in its chip business and the impacts of U.S. trade restrictions.

The forecast comes in much lower than what analysts had expected. Samsung said in a preliminary earnings statement that it’s expecting a second-quarter operating profit of 4.59 trillion won ($3.4 billion), down sharply from the 10.44 trillion won profit it posted in the year-ago period. Analysts had been targeting a profit of 6.2 trillion won, Reuters reported.

On a sequential basis, Samsung’s profit is expected to drop by around 31%, from 6.69 trillion won. Revenue for the period is expected to come to 74 trillion won, more or less flat from a year earlier.

In a separate press release issued to South Korean media, Samsung blamed the unexpected decline in profit on inventory replacements and the negative impact of the United States’ expanded sanctions on the export of advanced artificial intelligence processors to China.

“The memory business saw a decline in performance due to one-off costs, such as provisions for inventory asset valuation,” the company said. “However, improved HBM products are currently being evaluated and shipped to customers.”

Samsung was referring to its High-Bandwidth Memory chips, which are a critical component of AI processors. The company has struggled to match the progress of its rival memory chipmaker SK Hynix Inc., which currently provides the vast majority of HBM chips to Nvidia Corp. for use in that company’s graphics processing units.

However, Samsung said it expects to see a sharp increase in HBM chip sales to Nvidia in the upcoming quarter, despite recent reports that its products have not yet passed the AI chip leader’s quality tests. It also said its non-memory chipmaking foundry is expected to reduce its losses in the third quarter due to improved utilization rates and a recovery in global chip demand.

Analysts said Samsung’s profits were also hit by a decline in NAND flash prices and a stronger Korean won, and its stock was down 1% in early morning trading in Korea.

Holger Mueller of Constellation Research Inc. told SiliconANGLE it’s notable that Samsung is still growing its chip business, despite not being able to grow its profit. “The most critical challenge is for Samsung to be able to deliver its HBM chips, and if it can do this it will likely show stellar results like its competitors, given the insane hunger for AI chips,” the analyst said.

According to Mueller, investors will be happy to hear that Samsung believes it will soon be able to deliver a significant number of HBM chips to Nvidia, which is the most important customer. If it does do this, it could well see growth of the kind that it hasn’t enjoyed in years.

“But another challenge for Samsung is its smartphone business, which is also struggling right now,” Mueller added. “The flywheel will only come back and deliver as it used to once both of these businesses have strong offerings. Samsung will also need to demonstrate strong execution in production and on the go-to-market side.”

Samsung has not yet disclosed detailed earnings regarding the performance of its individual business units, but analysts estimate that its semiconductor business will deliver an operating profit of around 1 trillion won, based on the company’s preliminary forecast.

The company is also unlikely to see much benefit from the launch of its new flagship smartphone, the AI-powered Galaxy S25, in January. Meanwhile, its television and home appliance businesses are also expected to see a drop in profitability, due partly to the impact of U.S. tariffs on imports.

Although the report was disappointing for investors, Hyundai Motor Securities Co. analyst Roh Geun-chang said the company’s profit is likely to rebound in the third quarter, driven by an expected increase in memory chip prices. “Samsung’s operating profit appears to have bottomed out in the second quarter and is expected to show gradual improvement,” the analyst told Yonhap.

Image: SiliconANGLE/Dreamina

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