Connect with us

AI Insights

52% of Hotel Guests Expect AI at Check-In

Published

on


It is telling that even at the start of the year, when airlines were still recovering from a holiday travel crush and hotels were bracing for an uncertain economic backdrop, both industries were already talking about generative artificial intelligence (AI).

The technology was new, the use cases untested, but travel companies and consumers alike were imagining how the advanced technologies might reshape the experience of moving through airports, booking rooms and planning trips.

Airlines to Hotels to Beyond

The report, “At Your Service: Generative AI Arrives in Travel and Hospitality” from PYMNTS Intelligence, charts how early experiments in generative AI were being piloted across airlines and hotels. Its findings suggest that, even in its infancy, AI was beginning to reframe the way executives, staff and travelers thought about service.

Airlines saw it as a way to manage passenger communications more effectively; hotels saw an opportunity to personalize marketing and support. At the same time, consumers were curious about offloading trip planning to algorithms, though wary of how far the machines could be trusted.

  • 52% of hospitality customers expect generative AI will play a role in customer interactions, such as support and engagement, underscoring how quickly expectations for digital service have shifted.
  • 56% of travelers said they would use generative AI for restaurant recommendations, signaling that consumers already envisioned AI as a digital concierge for dining, hotels and activities.
  • One-fifth of aviation maintenance technician jobs may go unfilled by 2033, a shortage airlines are eyeing generative AI to help address, not by replacing mechanics but by reducing time spent troubleshooting and reporting.

The early experiments reveal both the promise and the limits of generative AI. United Airlines introduced an AI-powered text update system that sends near real-time weather delay information to passengers. That tool, designed to reduce frustration, also frees up staff to focus on strategic operations. In hospitality, Serko, a travel solutions provider, partnered with UneeQ to launch “Zena,” a digital human travel agent powered by ChatGPT that can recommend hotels and flights with conversational fluency.

Yet the same qualities that make AI valuable — speed, scale and realism — have been exploited by bad actors. Booking.com last year reported a 900% surge in travel scams over 18 months, many of them driven by AI-crafted phishing emails and fake listings. This duality has forced companies to weigh the gains in efficiency and personalization against the risk of alienating customers or exposing them to fraud.

Striking the Balance

Other findings in the PYMNTS Intelligence report highlight the delicate balance. Seven in 10 Americans said they would use AI to plan travel itineraries, preferring the convenience over traditional methods. At the same time, travel agents warn that generative systems can miss less-trafficked destinations or return incomplete data.

For travel and hospitality, the report makes clear that generative AI is no longer a futuristic notion. The question now is not whether AI belongs in the industry, but how far companies can go in letting it stand in for people without eroding the very experiences travelers prize most.

 



Source link

AI Insights

Artificial Intelligence Becomes Mandatory Discipline in All Kazakh Universities

Published

on


ASTANA — Artificial intelligence has become a mandatory discipline across all universities in Kazakhstan. A total of 93 universities have already integrated AI into their academic programs, while 20 institutions have launched 25 new educational tracks, said Deputy Minister of Science and Higher Education Gulzat Kobenova.

Photo credit: gov.kz

According to her, this initiative will not only strengthen the education system but also bring Kazakhstan closer to leading countries in AI adoption, such as China, Finland and the United States, reported Khabar TV channel on Aug. 28.

Starting from the new academic year, the Aisana project will be included in university curricula, enabling every student to gain hands-on experience with AI technologies. So far, 390,000 students have completed a specialized AI course, with 3,000 of them earning official certificates.

Earlier this month, President Kassym-Jomart Tokayev called for urgent action to make AI a driver of national development.

One of the largest AI projects in Kazakhstan is the creation of the Alem.ai center, which is planned to host an educational center for school children and a startup campus. The center is expected to boost exports of AI solutions to $5 billion by 2029.





Source link

Continue Reading

AI Insights

Application and Comparative Study of Generative Artificial Intelligence for Epidemic Prediction of Coronavirus Disease

Published

on






Source link

Continue Reading

AI Insights

Brave new world of AI casts shadow over Labor Day  – Sentinel and Enterprise

Published

on


As artificial intelligence reshapes the workforce, we mark Labor Day Weekend in the AI age with both the traditional recognition of workers’ achievements and a new reflection on the future of labor.

AI’s creating a new economic dynamic that profoundly affects the workplace. On this particular holiday weekend, the impact of these changes should be a primary concern for workers and policymakers.

Leading into Labor Day, Massachusetts business and technology leaders hashed out strategies to strengthen the state’s competitive edge in artificial intelligence and tackle emerging skills gaps.

More than half of the individual skills considered core parts of the top 15 job types “could face moderate-to-high disruption from AI,” according to a report from the Massachusetts High Technology Council and the Boston Consulting Group, highlighted Wednesday during a virtual briefing.

The most immediate impacts could occur in structured jobs with repetitive routines, including office clerks and accountants, “where 40-50% of core skills are at risk of high-to-complete disruption as GenAI automates tasks like scheduling, recordkeeping, invoicing and compliance checks,” the report states.

The report also discusses how AI will redefine other traditional jobs, including health-care professionals who can use AI to flag clinical risks, educators who can use analytics to personalize instruction, and financial analysts using generative AI to detect fraud.

Ahead of the start of the school year, the Department of Elementary and Secondary Education last week released guidance on using AI responsibly in schools, including in ways that are safe and ethical.

Given this transformative shift, employers have begun recruiting workers for “bilingual roles,” which involves AI fluency in areas like AI models, AI-based automation and AI-assisted learning tools.

But the report shows Massachusetts has a “retention problem,” with only 40% of AI-trained graduates staying here, compared to 80% in New York and California, said Anna Senko, project leader at the Boston Consulting Group.

“We also know that peer states are really investing quite aggressively in AI infrastructure and workforce pipelines as well, which will increase that competition for talent,” Senko said. “So we’re at a crossroads here in Massachusetts, and it isn’t about adopting AI for AI’s sake, but really making sure that AI strengthens Massachusetts’ competitive advantage, especially in some of our top industries.”

The report recommends the commonwealth invest in the talent pipeline from K-12 classrooms to those in mid-career learning new skills; bolster shared AI infrastructure and strategic partnerships; compete for federal AI dollars; and deploy grants, tax incentives and other tools to businesses.

The 2024 economic development law allocated $100 million for the Massachusetts AI Hub. Since launching, the hub has trained teachers in using AI, taught high school students how to use Python programming language, awarded grants in sectors like health care and manufacturing, and organized workforce development programs, said Massachusetts AI Hub Director Sabrina Mansur.

In New York, Empire AI is supported by more than $500 million in public and private funding. Connecticut and New Jersey are also launching AI hubs with smaller investments, according to the report.

“We need to move at the speed of AI in business because we’re not competing sufficiently with peer states, even though we have, I think, the best mix of resources of any commonwealth or any state,” said Chris Anderson, Massachusetts High Technology Council’s president. “And therefore, we need to help push government partners to join us, to be responsive in the right areas at the right time where it makes sense.”

The report from MHTC and BCG indicates that AI will trigger a variety of job disruptions. While clerks and accountants may see the biggest impact, even cashiers, retail salespeople, registered nurses, waiters, fast-food workers, and janitors and cleaners will feel the impact.

“If you think about buildings becoming smarter, predictive maintenance schedules, space use tracking and even autonomous cleaning pods, it’s easy to see how the responsibilities and ways of working a janitor role would fundamentally shift,” BCG consultant Trula Rael said.

We’d urge the state’s brightest minds to also concentrate on AI’s generational impact on displacing countless highly educated college grads just entering the workforce.

According to a CBS MoneyWatch report, artificial intelligence is already replacing entry-level workers whose function can be performed by generative AI tools like ChatGPT.

Early-career employees in fields most exposed to AI have experienced a 13% drop in employment since 2022, compared to more experienced workers in the same fields and people in sectors relatively unaffected by the fast-emerging technology, according to a recent working paper from Stanford economists Erik Brynjolfsson, Bharat Chandar and Ruyu Chen.

The study adds to the growing body of research that confirms the spread of generative AI in the workplace has especially disrupted the job market for younger workers, the report’s authors said.

The research highlights two fields in particular where AI already appears to be supplanting a significant number of young workers: software engineering and customer service. From late 2022 to July 2025, entry-level employment in those areas declined by roughly 20%, according to the report, while employment for older workers in the same jobs grew.

As a society, we must confront this seismic workforce shift by threading the needle that accepts AI’s continually increasing role in our daily workplace lives while not leaving our next generation of skilled labor behind.



Source link

Continue Reading

Trending