Business
20 Game-Changing AI Tools Every Small Business Leader Needs Now
Small businesses represent 90% of global industry and generate nearly half of worldwide GDP, yet … More
Small businesses aren’t really so small; in fact, they make up around 90 percent of industry and generate close to 50 percent of global GDP.
This means that while superscale giants like Amazon and Google may make headlines developing and selling AI tools, it’s often the global network of innovators, entrepreneurs and dreamers running small businesses that will create real value with these tools.
If that’s you, then AI can help out with much of the heavy lifting involved in marketing, administration, compliance, customer service and more.
So, here’s a rundown of some of the best AI tools I’ve come across. These tools make it easy for any business owner, sole trader, or self-employed tradesperson to join the AI revolution.
Five Of The Best
Express is like a cut-down version of the full Adobe suite of productivity tools, powered by genAI and Adobe’s proprietary Firefly AI engine. It is primarily aimed at helping with the creation of marketing materials and assets, including videos. A key selling point of Adobe’s genAI offerings is that they are entirely trained on data that Adobe actually owns, heading off any problems that might appear further down the line with changes to regulations around AI and copyrighted works.
Probably the simplest way to start creating and editing video content for business marketing, with the ability to create, cut and rearrange videos simply by editing the transcript. Generative AI is used to power automatic transcriptions, as well as powerful functions like overdubbing with cloned AI voiceovers, virtual green-screen backgrounds and removal of filler words and clumsy-sounding “uhms” and “errs” from recorded speech. A fantastic tool that can hugely reduce the cost and need for technical expertise when creating business videos.
AI helpdesk agent that can answer customer questions, escalate them when human intervention is needed, and autonomously take action, such as issuing refunds. Customer service is quickly becoming one of the hot use cases for generative AI, with its ability to provide instant 24/7 help and become more efficient as it learns about your customers’ common pain points. Freddy analyses the sentiment of customer communications to draft knowledge-based articles and FAQs. With a new SME-friendly service level and price point, Freshdesk
Salesforce Agentforce Assistant
Customer data holds all sorts of clues to business success—imagine if you could just talk to it and ask it questions. Well, that’s the idea behind Salesforce’s genAI CRM assistant, formerly known as Einstein Copilot but now part of the Agentforce agentic AI suite. It can dive into your customer data to answer in-depth questions and identify new business opportunities. With a ton of domain-specific knowledge acquired by Salesforce over many years of operation, Agentforce Assistant can also craft sales emails, intelligently update and track customer records and generate follow-up tasks.
What makes this great is that it essentially adds AI assistance to the popular Office tools that have long been the backbone of small business productivity. Outlook, Word, Excel, PowerPoint, Teams and more all benefit from the integration of Copilot, meaning that everything from drafting emails and web copy to creating presentations and analyzing data can be automated and managed with natural language prompts. In Excel, for example, Copilot can recommend formulas, create visualizations and spot trends in your business and customer data. In PowerPoint, it designs slide decks, and Teams conversations, collaborative working and meetings can be summarized, automatically generating action points and workflow schedules. More advanced AI users can even use it to build autonomous agents capable of complex workflows with minimal human intervention using Copilot Studio.
More Great Small Business Generative AI Tools
If none of those tick all the boxes you need, take a look at some of these options:
Buffer is designed to help small businesses build their social audience, with a generous free tier that provides access to its AI assistant features.
Creates everything from branded social media graphics to animated marketing videos from simple prompts.
The great thing about this genAI grammar and writing tool is that it integrates with just about everything from Word to your web browser, meaning advice and content suggestions are available across all your tools.
Copywriting tool optimized for creating business marketing copy and blogs.
Set up and run automated chatbots to talk to your website visitors and convert them into subscribers or customers.
Email marketing is still a great way to get your business noticed and start generating repeat customers, and Mailchimp’s generative AI functionality lets you automate the process as well as quickly generate branded, optimized content for your campaigns.
Monday is a project management and collaborative working platform, and now you can chat with it in real time to get live insights into your projects and workflows, as well as automated decision-making, such as matching team members to the tasks they are best positioned to complete.
Otter is an automated meeting assistant that takes notes, creates summaries and delivers action plans by analyzing the chatter during team or client online meetings.
The popular self-service accounting package now lets business owners automate invoicing and payments. It can even answer questions about bookkeeping and provide insights into cash flow using natural language.
Millions of businesses use the Shopify platform to simplify their e-commerce operations, and the new built-in Sidekick AI assistant helps out with routine tasks like drafting product descriptions as well as in-depth analytics for business insights.
Thanks to AI, even smaller organizations can benefit from data analytics and the insights it can surface. Pulse is a simplified, AI-powered version of the popular data analytics platform, tailored for smaller businesses and designed to be accessible to anyone, not just data science experts.
Who needs a dedicated social media manager? Sprout Social helps businesses surface trends with automated social listening and insights and then quickly drafts polished, effective posts.
Create and deploy automated sales and customer service agents.
The first step to getting a business off the ground is often a great website, and DIY platform Wix now features an AI assistant bot that will build it for you from simple prompts.
Another AI-powered accounting package that has just launched a new low-price plan tailored for small business owners and sole traders who want to get started with AI.
The AI revolution isn’t just for large companies with big budgets. Small business owners who embrace these tools today will find themselves better positioned to compete, scale, and thrive in an increasingly digital marketplace. Whether you’re a sole trader looking to automate your first customer service bot or an entrepreneur ready to transform your entire workflow, the future of small business success lies in making AI a valuable team member.
With AI/Quick-Match, the AI agent Llia cuts hiring costs by up to 80% and reduces time-to-hire by up to threefold
SAN FRANCISCO, July 10, 2025 (GLOBE NEWSWIRE) — AI Revolution Company (AI/R), a global leader in AI-driven business transformation, has announced the launch of Llia, its next-generation AI agent. Through its flagship product AI/Quick-Match, Llia delivers data-driven hiring decisions, helping companies make smarter, faster, and more cost-effective recruitment choices.
Designed as a “plug-and-play” solution, AI/Quick-Match seamlessly integrates with existing recruitment tools to accelerate hiring, reduce expenses, and ensure better candidate matches. The platform enhances HR teams by aligning talent profiles with organizational needs, automating candidate screening, conducting technical and behavioral interviews, and providing in-depth analytics-transforming the recruitment process from end to end.
“Automating interviews saves recruiters valuable time and delivers more accurate evaluations. With AI-driven insights and data-backed feedback, companies can make more confident hiring decisions. In fact, AI/Quick-Match has been shown to reduce recruitment costs by up to 80% and accelerate the hiring process by up to three times,” explains Maycon Zamunaro, CTO of Invillia, the AI/R company behind the platform. In just one month since its launch, the tool has powered over 1,000 interviews and led to approximately 100 successful hires.
Llia was created to be a natural extension of human teams-an AI agent that connects data, intelligence, and knowledge to support better decision-making and empower organizations.
Soon, three more products will be added to the Llia suite: AI/Team-Management, AI/Onboarding&Training, and AI/Performance-Review, enabling the platform to support every stage of the organizational lifecycle.
According to Alexis Rockenbach, Global CEO of AI/R Company, Llia is redefining how companies approach recruitment and talent management. “Its integrated and highly customizable products allow it to operate across all phases of the employee journey: attraction, retention, management, and development. Llia isn’t just an assistant-it’s a strategic pillar for scaling people and teams,” he states.
About AI/R
AI/R, headquartered in California, is an Agentic AI Software Engineering company that leverages its powerful ecosystem of proprietary AI platforms and hyper-specialized tech brands to drive the global enterprise revolution. Through its proprietary AI platforms and strategic partner platforms, AI/R is reshaping industries and setting new standards for business innovation and productivity. By embedding AI into every aspect of its operations, AI/R’s mission is to make the AI revolution a revolution for everyone, empowering human talent and raising the bar for digital transformation. Let’s breathe in the future.
Contact
Milena Buarque Lopes Bandeira
Business
Digital Marketing in an AI World: How a Parkland Resident is Creating Growth for the Business Community – TAPinto
Business
Torch buys AI learning platform Praxis Labs to turn coaching into a strategic business lever
You can unsubscribe at anytime by clicking the unsubscribe link in the footer of any email. By clicking “Submit” you acknowledge and agree that you have read, understood and agree to be bound by our Terms and Conditions and Privacy Policy.
-
Funding & Business1 week agoKayak and Expedia race to build AI travel agents that turn social posts into itineraries
-
Jobs & Careers1 week ago
Mumbai-based Perplexity Alternative Has 60k+ Users Without Funding
-
Mergers & Acquisitions1 week ago
Donald Trump suggests US government review subsidies to Elon Musk’s companies
-
Funding & Business1 week ago
Rethinking Venture Capital’s Talent Pipeline
-
Jobs & Careers1 week ago
Why Agentic AI Isn’t Pure Hype (And What Skeptics Aren’t Seeing Yet)
-
Education3 days ago9 AI Ethics Scenarios (and What School Librarians Would Do)
-
Education3 days agoTeachers see online learning as critical for workforce readiness in 2025
-
Education4 days ago
Nursery teachers to get £4,500 to work in disadvantaged areas
-
Education5 days ago
How ChatGPT is breaking higher education, explained
-
Jobs & Careers1 week ago
Astrophel Aerospace Raises ₹6.84 Crore to Build Reusable Launch Vehicle
